debgrim
Google
If you ever wondered what it’s like to step into a dream – Villa Cortine is your answer. From the moment we arrived, we felt like we’d walked onto the set of a classic movie: a Romanesque villa complete with statues, ceiling frescoes, and elegant serenity at every turn.||||We stayed in Room 218, which had a breathtaking view of the lake, the pool, and the garden restaurant. Waking up there felt like waking in paradise. The room was pristine, the bed absolutely enormous and blissfully comfortable, and the bathroom – fully marble – felt more like a spa than a hotel ensuite. The shower was powerful, warm, and just what we needed after a day of sun-soaked lounging.||||Speaking of lounging – let’s talk about the gardens. A horticulturalist’s fantasy! Acres of meticulously manicured grounds, romantic little seating areas tucked into fragrant corners, and views that make your heart exhale. Whether you want to read, sip wine, or just stare into the distance like a 19th-century poet – this is your spot.||||Food-wise, we were truly spoiled. There are three stunning restaurants onsite, and we ate most of our meals at the hotel because everything was so good! As someone who is both gluten and dairy intolerant, I was beyond impressed by how knowledgeable and accommodating the staff were. They adapted dishes beautifully without making me feel like an inconvenience – which, sadly, is rare!||||The bar deserves its own standing ovation. It’s exquisitely stocked – so much so, I had to consult ChatGPT to find out what half the bottles were! (It was very impressed 😂). Some of the tequilas are hand-painted collectors’ items, and the brandy selection is top tier. Each night, the bartender – knowledgeable, friendly and with impeccable taste – suggested something new, and every glass was a delight. Do yourself a favour: try the brandy!||||But the real unexpected luxury? The pool life guards. Now, I’ve stayed in hotels all over the world, but I’ve never encountered poolside service like this. These two gentlemen were exceptional. They didn’t just guard – they delivered towels to our sunbeds, laid them out perfectly, adjusted our parasols for optimal shade, and checked in on us regularly. They kept everything spotless and even fetched waiters for drinks and snacks. Honestly, they were like our personal sunbed concierges. Absolute legends. 👏👏👏||||And finally… the staff. Every single person we encountered – from the front desk to the gardeners, from the buggy driver to the waitstaff – made us feel valued and welcome. Not just “polite” welcome – but genuinely cared for. Waitstaff remembered my dietary needs, another noticed I was scratching a mosquito bite and appeared with spray (hello intuitive excellence), and the chef even sent out surprise desserts after we’d moved inside. The same waitress tracked us down just to deliver them. 🤍||||As someone who has trained customer service teams and worked silver service myself, I don’t say this lightly: Villa Cortine’s team are a masterclass in 5-star hospitality. Not just ticking boxes – they deliver heart, detail, and magic.||||We don’t usually return to the same place twice, but we’re already planning our next visit. The car park may be full of Ferraris and Bentleys, but we’re just regular hard-working people – and we were treated like royalty.||||Thank you, Villa Cortine, for an unforgettable stay. Every single member of your team deserves a bonus and a standing ovation. ⭐️⭐️⭐️⭐️⭐️
