Tashlin N.
Google
Do not stay here. Seriously, do yourself a favour and book elsewhere. This is a terrible resort with horrible practices and many staff are openly racist.
My partner and I went to this resort before staying at another and it was a disaster. Let's start with the positive before moving into the negatives:
The room was in good condition. I felt like resorts in this range tend to have worst rooms, but this one was surprisingly decent. The distance from the marina wasn't too bad and we found ubering there fairly simple.
In terms of the food, it was just okay. Nothing stood out as spectacular or good for that matter.
Now for the negatives. Despite my partner booking and paying the exact same package as a friend who visited a month prior, the staff failed to honour the all-inclusive package despite there being a booking issue where the person logged it under the wrong type of package. Inspite of this, I was willing to pay an additional $280 USD to have just one night of an all-inclusive package while the hotel was going to follow up on the mistake. They told us that they would follow up by the morning and they failed to do so. Furthermore, when asked if they would reimburse for the first night given that it is a logistical error on their end, we were told that they would not reimburse the $280 USD. We ended up just using the one night of all-inclusive as we had no intention of spending more at this hotel especially when another manager spoke to us and revealed more about the hotel. In that manager's words "unfortunately, if you're not white, you don't get the same kind of service at this hotel."
I've been to several resorts, vacations, and hotels around the world and I've never once had an experience quite like this. The front desk staff were very openly rude (not all, but a fair number of them). As someone who travels frequently, I would highly suggest taking your friends and family somewhere else as this experience was terrible. Furthermore, when I asked about the CAA certification sticker they had at the front desk, the front desk lady told me it was fake. I don't know if there was a communication issue there, but that was extremely worrisome.
Overall, my experience here was extremely poor and I would never use this service again.