Mario Stankovic
Google
I’m not the type of person who usually leaves reviews, but this hotel truly disappointed me or perhaps I simply had expectations that were too high, considering that a luxury boutique hotel of this category should provide flawless service compared to others.
We made a reservation for two, but when we arrived, we were told our reservation did not exist and that they would check if there was a free table for us. They eventually found one, and we sat down. The waiter was extremely unprofessional, he brought us the wrong drinks, was not familiar with the dishes on the menu, and communicated with guests in a very casual, almost careless manner. His English was far from fluent, and during service, the staff chatted with each other about private matters that guests should not be overhearing.
We ordered food, and when my dish arrived, fish with mashed potatoes ,there was a hair in the mash. The waiter took the plate away, said he would replace it with a new dish, and excused it by saying, “these things happen.” As an apology, they brought us some dry tea biscuits that were terrible we didn’t even eat them.
After lunch, we asked to see the spa center because we wanted to come back later and make a reservation. We were told immediately that it wasn’t possible because there were guests inside, yet we could clearly see there was no one there. We then went to the pool area, and when we tried to take a photo of just the pool for ourselves (not of ourselves), we were told it wasn’t allowed because only the hotel’s marketing team is permitted to advertise it. This was confusing because I had seen on Instagram that they allowed OnlyFans models to take pictures there, promote other brands, yet for some reason, we weren’t allowed to take a simple pool photo.
All in all, this was a very disappointing experience. I did not expect this from a hotel of this level. The only reason this review has one star is because of the nice ambience.