Villa Gelsomino Exclusive House

One of the most beautiful places you will ever stay in. Very historic and authentic, impeccably done. Excellent service. Very lovely breakfast on the veranda. Beautiful scenery all around in the most lovely rooms with the most comfortable beds you could ever imagine.

Beauitful hotel with the best views! We stayed here for one night and loved how large and luxurious the rooms felt. The huge bath tub in our room was an amazing touch that we thoroughly enjoyed! The view was stunning from both balconies. We had to check out very early before breakfast service and they supplied us a breakfast bag with lots of fruits and snacks for us to take with us! The route our GPS took us was a very tight drive up to the gate so just something to keep in mind if you’re driving but we had no issue.

There are far nicer places to stay in Santa Margarita if you’re looking for a comfortable and relaxing holiday. Location: The property is directly above a railway line, something not shown in the photos. Experience: Unfortunately, the overall atmosphere felt more like a prison than a holiday accommodation. Our biggest disappointment was with the reception staff. The blonde receptionist, in particular, was consistently unhelpful and unwelcoming. As a group of 10, we all agreed that her attitude was cold and unaccommodating, which made the stay unnecessarily unpleasant. Even simple requests for basics like toilet paper or cutlery felt like an inconvenience to her. It’s surprising to see such inflated ratings on Google compared to other platforms. Based on our experience, the positive comments about the staff do not reflect reality.

We truly could not recommend this place enough. It was absolutely stunning and even more so in person. We had the best most relaxing time there. I truly think it’s the best view in the area. Thank you so much for being such wonderful hosts

We really enjoyed our stay at Villa Gelsomino and thought it was wonderful value for money. We stayed in the Monterosso double room downstairs and it was exceptionally clean, and super modern despite retaining the original charm of the room. The view breakfast was great with an unbeatable view of the town. We really enjoyed the fresh local ingredients including some healthier options like yogurt, fruit and homegrown vegetables after many weeks of travelling. The staff were friendly and helpful, and always contactable for help or recommendations. It was my birthday and they even served my breakfast with a candle which was very thoughtful- special mention to the lovely lady who checked us in and gave us a great restaurant recommendation. The accommodation is very close to Santa Margherita station, with a steep but staircase down- although we would recommend returning uphill via the slightly longer bridge which is easy to walk. This only takes 5 or so minutes. We found it very convenient for visiting town and also taking day trips. Despite the proximity to the station, the rooms are very well soundproofed and we could not hear anything at all from inside- very peaceful! We really appreciated the staff helping to bring our bags to and from SML station in the summer heat, and thought this was a very nice touch.

We stayed here for 4 nights in June 2025 and loved it! We were in the San Fruttoso room on the ground floor. The room was stunning. The bedroom and bathroom were both spacious and beautiful. The bed was a delight. And most important, given the extreme heat, the A/C was superb. We were so comfortable every night of our stay. We also loved the breakfast. You got to pick your meal the night before, and the time you wanted it served. We loved that. The villa itself was also beautiful. Truly stunning views from on top of the town. (The downside of being on a hill, of course, is having to walk up it at the end of each night. But we can’t complain. After all the food and wine we consumed in Santa Margherita, a climb back home was only proper.) We recommend staying there if you have the chance. Grazie Mille villa gelsomino!

There are far nicer places to stay in Santa Margarita if you’re looking for a comfortable and relaxing holiday.||Location: The property is directly above a railway line, something not shown in the photos, which makes it noisy and less suitable for rest.||Experience: Unfortunately, the overall atmosphere felt more like a prison than a holiday accommodation.||Our biggest disappointment was with the reception staff. The blonde receptionist, in particular, was consistently unhelpful and unwelcoming - overall, the least progressional hospitality worker we’ve ever dealt with. As a group of 10, we all agreed that her attitude was cold and unaccommodating, which made the stay unnecessarily unpleasant. Even simple requests for basics like toilet paper or cutlery felt like an inconvenience to her.

We stayed at this hotel in August and unfortunately had a disappointing experience on multiple fronts. While the location was close to town, there were significant issues with both the property and service. Location & Noise: The hotel is located directly above a railway line, which is not evident from the promotional photos. This made the stay quite noisy and unsuitable for proper rest, especially disappointing given the premium price we paid. Customer Service: The blonde lady at reception was unwelcoming and unhelpful throughout our stay. From check-in, we encountered a cold and dismissive attitude from the front desk staff who seemed more focused on creating obstacles than assisting guests. Simple requests like asking for extra towels or basic cutlery became unnecessarily difficult interactions. When I asked for a spoon and fork to eat my meal, the staff member told me she had already given my friend cutlery - completely missing the point that I needed my own set to eat my own food. This type of unhelpful, illogical response characterized most of our interactions with the front desk. She might have also been slightly racist as I felt discriminatory treatment compared to other white Italian guests. What's particularly concerning is how management responds to feedback. Looking at other reviews, I noticed the hotel's replies to one-star reviews are defensive and dismissive rather than constructive, with responses that seem to mock guests rather than address their legitimate concerns. E.g. "we're happy to have given her (reviewer) a dopamine rush by writing this review completely out of the chorus" on Tripadvisor. For the price point, guests should expect accurate property descriptions, a peaceful environment, and warm professional service. Unfortunately, this hotel falls short on all counts.