Villa Herencia Hotel

If you like a small intimate hotel, rich in culture and tapestry you cannot go wrong here.Is beautiful, tasteful and has all of the amenities for your stay.As well as a four poster bed, lovely and warm shower there is a roof top with a hot tub that is lovely and hot, with sun beds too.It is so tasteful and exquisite you will be blown away.The staff clock off early, so you have to remember to have your access codes to get in the front door. The staff were very warm and welcoming to us. There is a large dining room with an ice maker and microwave.You’ll love it, just like we did.

We loved our visit to the Villa Herencia! It is full of charm and comfort. We arrived early after getting off a ship, but the friendly staff offered to watch our luggage while we explored. We were able to get in a bit earlier than normal. Our room was clean and well equipped and very romantic. The bathroom was great too! The air conditioning kept us cool. It rained, so we didn't use the upper deck but the views were fun. I'd highly recommend for anyone wanting a romantic, memorable stay in Old Town.

My husband and I came to Old San Juan for a long weekend. We didn’t have to leave town we shopped , walked, ate , drank and went site seeing. Lovely views of El Morro and its castles. The Hotel is a hidden gem services was welcoming. I would strongly recommend this location and hotel to my friends and loved ones so they can make as many memories as we did.

A very unique and pleasurable experience. We spent two nights here pre-cruise. Short ride from airport and short ride to Cruiseport. The location is excellent. You are on a quiet side street but just a block away from an open plaza where all the hubbub is going on. Old San Juan is very hilly, and I would say this location is on the higher side of the city. We had three rooms on the first floor area. All of the rooms were different. Ask for the room that used to be a kitchen, very cool. We use the rooftop deck a lot. Lots of seating, lots of tables with shade. A hot tub, and a couple of ball and claw tubs (!). A large dining room off of the entranceway is a shared space for you to hang out in or convene with friends and family before or after going out. Hot coffee in the morning. Bakeries and restaurants are just steps away. It felt very safe and clean. Some of the tile work could use some repair and such, but it wasn't bothersome or rundown. Front of the house staff isn't always there, but they let you know how you can reach them nearby. They are very charming and helpful.

My stay unfortunately was not what I expected. The location is great, in the heart of San Juan. I had a late check-in and I wasn’t provided with check in instructions (staff is gone at 5pm) I had to contact another hotel for assistance. There’s no hotel parking however the nearest parking lot is a 10 min walk. Street parking are for residents so be mindful. The hotel gives vintage and rustic vibes however needs a lot of up keeping. I had a leaking roof in my room, next the bed and the room smelled musty. I had to contact the other hotel for assistance and had to stay 1 night due to no room availability. Luckily the next morning I was moved to another hotel at no extra costs. Book at your own risk. I really wanted to like it here but it’s a no go for me.

I don't know why as a hotel, workers with drills or cutters started cutting on my roof at 9am. The noise was so loud that I had to wake up from my sleep, the noise was suffocating and very unprofessional. I took a late flight and arrived in the early morning. I just wanted to get a good night's sleep and had to be woken up at 9 in the morning and I was devastated. Very unprofessional. disappointing

Loved everything about this place. Only issue I had was an Uber dropping us off 2 blocks away saying his van wouldn't fit down the street but I saw plenty of vans/larger vehicles go past the entrance while staying. Obviously this has nothing to do with this business; just wanted to let people know that it is possible to be dropped closer than I was.

I am giving this hotel this rating based upon service. My daughter and I were in San Juan for one night and chose this hotel. I got an email the day of check in stating that no one would be there at the hotel to check us in after 1pm. We were arriving late in the afternoon and had extremely heavy luggage and had a second floor room. I called the number on the email to see if they could accommodate us on the 1st floor since they didn’t have anyone there to help with the heavy luggage. They emailed me back and said they didn’t have first floor availability. They also didn’t offer for anyone to be there to help with the luggage. The stairs were very narrow and I was trying to carry an extremely large piece of luggage up and slipped and fell. I was very upset and frustrated at this point. I was uncomfortable staying at the hotel with not one person there to help us and also being in a new country. We needed recommendations for places to eat and didn’t have any guidance. We ended up finding a hotel nearby that was extremely nice and had a bellman to help with our luggage. I tried to call the Villa Herencia and also the emergency number they had on their email to tell them we would not be staying. They wouldn’t answer the phone. The other hotel we moved to also tried calling them 3 times with no answer. I sent an email the same day and told them we would not be staying and they needed to refund our money. They never emailed me back. I called the next morning and the man I spoke to said he was sorry but I should’ve known in advance they were only there until 1pm. He said he would speak to the manager about the refund and let me know that day. I am still waiting 4 days later. I emailed again and still have not received an answer. If you want to feel alone and isolated with no one to answer your emails or calls if you have a problem this might be the place for you. Also worth noting the room was old and claustrophobic and not one bottle of water to be found! We were extremely thirsty after traveling all day and it was very hot! I am very disappointed at the lack of support I received especially after I explained my experience. The right thing to do was to have someone there to help with luggage and if you couldn’t do that then you should’ve refunded my money when you knew we didn’t stay. El Convento next door was extremely nice and had a full staff 24/7. The rooms were nice too!

This small and intimate hotel that in my classification is a bed and breakfast without the breakfast is just a place to lay your head. There is no breakfast served, no concierge, no one to assist with booking excursions or give advice on sight seeing endeavors. When I asked the front desk that is only there 9-5pm for information about activities I was given a website URL AND NO additional advice. In the mornings there is a pot of coffee with plain cream and sugar out in the dining room but nothing else, no teas, breakfast bites, continental breakfast, variety of creamers, granola bars, yogurt, nothing. Also you must have a code to get in the front door for check in which you are not provided beforehand so when we arrived after dark we had to call the 3 numbers listed on the door, some of which were busy. It took us about 8 minutes to finally get someone on the phone to assist us. Also, they charge the card you booked with, you are not officially checked in with the exchange of a card or information, and you are not provided a receipt upon check out you literally do everything on your own which requires no work from the staff. Also they lock you out of your room at 11am sharp on the day of your departure. They present a rustic original unaltered feel in the rooms but I believe it's because they don't want to do the upgrades it so badly needs. You will not sleep here I may add as the birds outside your room will arrive like clock work around 8pm and stay until 9am the next morning. In addition you will be awakened to the staff cleaning the fountain and hiding down the floors which are cement and brick. I was on the phone one night in my room and the person literally asked if I was outside and I explained nope in my room. I had a queen room and it is SMALL soon as you walk in you are knee to bed no room to turn around unless you squeeze to the sides of your bed. Also there was no full closest or mirror in the room. The lamps and end tables mismatched which leaves me to believe they got a bunch of old items from a thrift and just put in the rooms. If staying in Old San Juan again I would choose other lodging that's more service oriented, and more modern furnishings.

What a cool place to stay! The rooms maybe small but the comfort, style, and location are huge! From the outside it doesn't appear to be much, however once those doors open you can start to see all the personality and charm Villa Herencia has to offer. From the moment I arrived I knew I chose right. The young lady checking me in was very bubbly and helpful. She was just full of personality. She told me about the hotel, explained how breakfast works, showed me to my room, then walked my upstairs to show me the roof deck. It was a great stay! I would definitely stay again!

This hotel definitely has its fine points and charm especially its outdoor courtyard and rooftop area. However, we did need to change our original room due to condensation coming off the ceiling. The front desk was gracious enough to provide us with another room but this room had the same issue, as well as a strong mildewy odor in the bathroom which by the second day smelled more like an open sewer. This may have been due to work going on in the street outside but the air condition unit above the bed dripping water on you as you tried to sleep was not acceptable. This hotel is reminiscent of a colonial era Spanish style home which is appealing. But it needs work and is not ideal for those who need a good and comfortable nights rest.

The check in process was utter nonsense. There were no employees at the hotel when we arrived. There's no front desk, no people. It's 9:17PM I still haven't seen anyone. The email I received said if we arrived after 1 to call the "sister hotel" Casablanca for instructions on how to get into Villa herencia. I called the number 3 times no one answered. We're standing outside of a locked hotel we paid for with all of our bags on the street and no human help. Finally a man answered when my fiancée called the number but he had no idea about check in instructions and asked how we even got the number. That faulty Casablanca hotel number was also listed on the locked front door of villa herencia. When my fiancée banged on the door and finally flagged down an employee he was also not clued in on how to check in. The email they sent with weird instructions was odd, and we travel a lot. Then for the instructions to not even work was wildly frustrating. No one answered the Villa hotel phone number either. There's no place to park in old town San Juan, so I had to leave my fiancée on the street with all out bags while I tried to drive to this hotel Casablanca to see if someone there could help. Very unprofessional somebody dropped the ball. How can there be no one to let you in and no one helping at the other end of these phone numbers?

When my fiance and I came to Puerto Rico, we wanted to stay somewhere that FELT like we were in Puerto Rico (not some generic hotel), and this little gem right in the heart of old town was definitely that. We really enjoyed our stay, but I wouldn't recommend it for everyone. One of the biggest pros is the locations. This is right across from the main cathedral in the heart of old town (hidden next door to the exorbitantly expensive Hotel El Convento) -- and just a block from the coast. It's also just a short walk to the castle. The down side is that if you're renting a car, it can be a bit difficult to get all the way here and down the tiny cobbled streets. There is also NO HOTEL PARKING -- you'll need to valet right next to the cathedral for $21/day. Trust me, you want to do that. The staff is absolutely fantastic -- very helpful and willing to give you a list of recommendations for where to go for the best food, the best drinks, the best music, etc. The rooms themselves are definitely different. Very much on the small side. Our room fit our bed, a tiny night stand, mini dresser, and little TV. You can barely even pass each other inside. The shower is big enough, but the water had only 2 settings: cold and scalding. So we had to do a bit of back-and-forth regulating. The bed made a lot of creaking noises, which woke us up at night sometimes -- and probably made some inappropriate noises since I was with my fiance ;) The electricity also went out one of the mornings, but we decided to just go into town, and it was back on when we came back. So overall, not the biggest or most luxurious accommodations, but certainly unique.

All in all a great spot and very authentic Old San Juan experience. Very charming and slightly eccentric. Close to everything. Park in the nearby parking lot 10 min walk away for $3 a night. My only complaint is that I accidentally left my phone charger and all my products in the shower (pretty standard mistakes to make). I immediately wrote an email which was ignored - but hey no problem, so I called the hotel the next morning to inquire about my things. The manager was pleasant at first and happily informed me the cleaning service had my charger which they would mail to me. However, when I tried to describe my $100 face massager and bath products left behind, they cut me off multiple times to insist the cleaning service did not find these items. I asked him to double check as I know for a fact that they were left behind. I called again after not hearing from them and reached a different person. Unfortunately, it was the same unhelpful response.

We stayed at this cute boutique hotel during our stay in Old San Juan. The location is perfect, literally walking distance to all the attractions. The staff were all so welcoming and very nice. They were so helpful in giving us tips on where to eat, bars to visit, and all the things to do. A small, but yummy, continental breakfast was included. It was the perfect meal to start off our day! This was one of my favorite parts of our stay since me and my husband completely winged our trip and we used breakfast to plan our day! The hotel decor is by far the best! It is an older building with antique decor and some of the decor can seem dirty and dusty! The room we stayed was small but very well air conditioned. It is for the most part clean but like I mentioned, it is an older 1900s vibe hotel! If you are looking for the authentic Old San Juan hospitality at an antique hotel! This place is def for you!! I would stay here again!!

Wow....this hotel is BEAUTIFUL! I am so happy with it! The pictures really don't do it justice. You have to come and stay here to see for yourself. I honestly can't imagine staying anywhere else and plan on coming back next year. My husband and I are stayed here for our honeymoon. He booked this really quick. Even though the pictures were amazing, I was hoping it looked just as good in person....and it does and then some! The staff is extremely helpful and friendly! I like that they have continental breakfast. This is the perfect spot for a romantic getaway. I feel at peace here and I need that after planning my wedding for 2 years....it's the best place to come to and relax. It is also very close to restaurants, shops, and the beach.

Great boutique hotel (8 rooms total). Service was amazing. Clean rooms and great price.

We checked in 3/12/2019 at the hotel I must say that the young man that helped us did a great job accommodating us , considering the reservation wasn't what I wanted ! ( I booked through booking .com by mistake ) as I usually go directly through the hotel website anytime I book a reservation! The room we had was great all the comforts of home , the staff was great very accommodating and the breakfast in the morning very nicely done ! On our last day they called us a cab to the airport it was so nice it just made it easier for our trip ! I would recommend Villa Herencia Hotel to anyone traveling to Old San Juan thank you for the wonderful stay at your beautiful hotel we will definitely stay again

Checked in late, seemed cute. Then the nightmare began. Other guests started playing incredibly loud music all night. I took video at 2:45am. However, there's No manager on duty to complain to. Not worth staying here. Will be checking out in the morning and finding a real hotel to stay in.

Villa Herencia is an okay hotel. If you're going for a more rustic than modern look, then you'll enjoy staying here. My partner and I decided that we wanted to get the rustic experience, but I was disappointed. For starters, it's not a very clean hotel. The floors are disgusting and look like they haven't been swept or moped in ages. Additionally, room service only changes your sheets, supply fresh towels, and throw out any trash in the garbage cans. They do not clean the bathroom, the floors, or the actual room itself during your stay and in times of Covid-19, I expected the rooms to be spotless. With that being said, I'd give them a 1.5/5 for cleanliness. Additionally, our TV did not work at all during our stay even after we had one of the employees come and "fix it." When you're hiking through Puerto Rico or spent 8 hours sightseeing, you want to come back to your hotel and relax. At least for me, I like to watch tv while I unwind and unfortunately, I couldn't do that. Also, you'll die from the heat inside of these rooms. We had set the AC to the lowest temperature, which was 62 degrees, and my partner and I had to sleep with the sheets off and with hardly any clothes. It's as if the AC did not work because our room was so hot and muggy. Lastly, there's this weird odor in the hotel, almost like a damp smell. Our bathroom (the first day we arrived) smelled damp and gross and we couldn't figure out what it was. Throughout our stay, we had to spray perfume whenever we went to get ready or take a shower because of how bad it smelled. Overall, I wish we stayed at a modern hotel that had much better service, was a lot cleaner, and didn't make me regret spending my money

Treat yourself to this friendly, elegant hotel. The ceilings are high, the beds are incredibly comfortable, and antique furnishings and original artwork make you feel that you are visiting the home of a refined friend. The upstairs garden, complete with bathtubs, a hammock, and flowers, is a fun spot to relax. Breakfast is included, served in the dining room on silver trays with Puerto Rican coffee, tea and pineapple juice. You will be glad you chose this romantic, luxurious hotel for your stay in Old San Juan.

Stayed for 4 nights this past January. Had a fantastic stay. I spent a long time comparison shopping hotels in the Old San Juan area and I can confidently say that Villa Herencia is probably the best value available. Here is what I loved: Pros: Beautiful building, courtyard and roof - great way to relax if you don't want to sit in your room all day. Fantastic location. Walking distance to restaurants and historical sites. Friendly staff. Free continental breakfast. Clean room with windows facing the courtyard. Each room has an individual bathroom. Cons (hardly worth mentioning): room was small, but I didn't spend much time there anyway, so who cares? Dim lighting. Not worth knocking off a star for either of these.

A perfect little hotel. Comfortable and very charming. The rooms are small but just what you need. It's right in a very quaint part of VSJ. Highly recommend.

$277 for a small room without hot water and wifi. The location was great, but I wouldn't stay here again. Having to take a shower in cold water stinks. We had bikes, which were hard to fit through their narrow doors. Getting our stuff up narrow stairs was also a pain. The staff was nice. They said it was ok to go into the dining room and help ourselves to the breakfast food (cereals, coffee) early, since we were riding before their staff would come in (8 am). The other cyclists and I walked into the kitchen to find milk. We found roaches. I left something behind in the room, and emailed to ask if they found it. They didn't respond. They have an honor bar. No prices listed, but I like the idea.

If you are expecting the Ritz, this is not it. What this hotel is, is purely authentic old town San Juan. From the moment you enter you will go back in time and feel like it's 1900, but with excellent air conditioning. Each room we saw was well appointed and the artwork is great. We had room H9 which was upstairs and opened up onto the sun deck. We had easy access to the outdoor tubs, which seem cheesy, but after a long day of walking and sweating are the perfect way to soak out the aches and enjoy a beer. The breakfast is nothing spectacular, but a couple of eggs, yoghurt, toast and coffee was enough to get me moving and I didn't have go looking. The hotel has an understated luxury that I found more alluring than a big named, box hotel. There will be cats on the terrace, you will hear the neighbors dogs bark, not ever surface is level and the furniture is period. The hotel marries modern with antique in a manner that keeps you comfortable, yet allows you to embrace the classic. If you are staying in the old city, stay here. It will really complete the experience.

A little over a year ago i came upon this quaint little place while taking a stroll in Old San Juan. After being invited in by a friendly clerk to take a peek at the facilities, I fell in love with it and vowed to return as a guest. The place reminded me of my childhood home and of my grandmother's best antique furniture -with a twist. Spanish colonial furniture has been tastefully upgraded with rich and modern fabrics, and the walls are decked out with vibrant paintings by Puerto Rican contemporary painter, Roberto Parilla. I returned to Puerto Rico and kept my promise. The place is as genuine as they come. It is small (boasting only 8 rooms) and it does not offer many of the amenities of a large chain hotel (i.e. pool, casino, 24-hour room service). Then again, why would you ever want to stay in one anyway? What it lacks in Trump-ish extravagance it makes up in charming authenticity. You get continental breakfast, bedtime cookies, and an "honor" bar in the hotel's living room. In addition, you get a splendid common terrace and a super-convenient walk-able location. The fist night there we had some trouble with the hot water (as in all old homes there is a trick to making it work, which the desk clerk failed to mention). To my great surprise, the manager sent her profound apologies with a prompt credit and a discount for a future stay. This -in my book- is a sign of a superb establishment committed to customer service. I immediately booked another night and the experience was only more splendid than the previous one. My only tip for a guest looking to stay there is to make the reservations using their online system. Since it is a small operation with an infinitesimal staff, telephone calls and emails may take a while to be answered. I've already started daydreaming about my next trip there and my next stay at this charming little place.

Absolutely nice people, friendly service. The decor of the hotel is fab of the fab, almost feel like lost in 16th century Europe with a hint of Caribbean. Really made my first day in San Juan! Oh, good price and good location as well~

Let me start out by saying, some of the photos do not do the property justice. The quaint 8 room , 2 rooftop suite hotel is magnificent. Charming is a basic description. I am in love !!!! Each room is different and yet the property keeps the same rustic Spanish feel. As the Front reception agent said, " It allows you to feel Old San Juan." We stayed in the King upgrade with twin daybed in a stepdown room. The same room holds a straight back chair in one corner and an armoire. This is also equipped with a pack n play, umbrella, and iron with board. The price, locations, and staff make it a "No brainer "

Beautiful rooms and upstairs patio , great location and friendly staff, we had a great time here!

Staying at Villa Herencia made my feel like a princess. My boyfriend and I had the pleasure of staying three nights here on a recent visit to Old San Juan. We first stayed two nights at the beginning of our trip and decided to stay an extra night at the end of our trip because we loved it so much. There are 8 rooms, each with a mix of contemporary and antique decor, some with high ceilings, exposed wooden beams and old floor tiles. The front desk staff was helpful and the breakfast was excellent. Breakfast is served in the dinning room with a high ceiling and exposed wood beams on a 16+ person table. I loved the eclectic mix of zebra stripped chairs, contemporary paintings and the chandelier above. Breakfast included coffee, tea, juice, cereal, yogurt, fruit and three different types of delicious fresh baked bread. Old San Juan is easily navigated by foot but if you need to park a car there is a lot close by run by El Convento that offers a special rate for guests of Villa Herencia. Other perks to Villa Herencia included the roof deck with shade, a sweet smelling courtyard, an avocado tree, luxurious beds and hearty AC systems in each room..

Beautiful and Romantic. Wonderful service we arrived late at night in the middle of crazy traffic. Once we we're let in all if my stress and anxiety rolled away. I felt like I stepped into a secret castle. The service was so pleasant and kind.

A beautiful spot in a beautiful city with impeccable service. As with most of Old San Juan, uneven surfaces make it less desirable for people with instability or other mobility issues. But for the more able, this is the perfect place to stay in OSJ. Cool decor, intriguing artwork, fountain in the courtyard, fabulous 2nd floor roof terrace. We commandeered the breakfast room one evening with a takeout dinner, a bottle of rum, pineapple juice, coconut milk, and very high spirits. The delightful staff kept us well supplied with ice. A terrific if slightly hazy memory.

The essence of what a boutique hotel should be. You won't regret it. Most rooms don't have windows but that's overcome with the service, elegance, and unique decor.