Rebecca Taylor
Google
Only great thing about this place is the scenery and the restaurant, which is a separate entity from the Villa. We booked a 4-person suite in a separate Villa from the main building. Per the photos on the website, we were supposed to have two separate rooms, one with a king bed and one with a sofa-bed. The room given to us was just one large room with a twin-sized couch and a makeshift twin-sized rollaway. We were two separate couples and therefore wanted two separate rooms. When I approached the front desk with this issue, they explained the photos online only represent 1 of the 6 rooms of the room type booked, and we should have told them we wanted two separate rooms when we booked. Having the pictures of only 1 of your rooms but selling the other 5 under these photos is very misleading. On top of this, the AC wasn't working properly until the morning of check-out, so we were all over-heating, and the toilet was leaking water onto the bathroom floor. There was a drain between the toilet and the bidet, which makes me think they know this is happening. I stepped into a large puddle of water when I used the bathroom in the middle of the night. The Front Desk was very kind when I mentioned these issues to them and gave me a 50 euro refund, but when I asked to speak with a manager they were conveniently out of the office and wouldn't share the persons email or name with me. I work in the hotel industry and therefore rarely post bad reviews because I understand things happen, but due to all of these issues and the fact we paid 400 euros/night, it was a pretty terrible stay. On top of everything, a family friend booked a room the morning of our stay and only paid 100 euros, which is great for them but aggravating for us to hear. We might come back for dinner because it was superb but never staying at this Villa again.