Emeric Delalandre
Google
SCAM! Don't purchase your ticket until you are at the Villa Lysis. We purchased tickets on the 29th of September at 1 PM at the Giardini di Augusto ticket's office. We then walked to the Villa Lysis (40 minutes climbing), and when we arrived, it was closed. Another dozen of people were in the same case than us. We called the phone number, which was not able to provide me with any information. They just told us to go back (another 40 minutes walking) to the ticket's office where we bought the ticket for reimbursement. When arrived at the ticket's office, they told us they didn't knew about the closure, and they couldn't reimburse us the tickets. They advised us to send an email to a manager, Mrs Frederico. We did it, and two days after, still no answer or any excuse. Such a poor client service, and a scam on top of it. This deserves to be signaled to the local police to prevent others to be scammed like us.