Franziska
Google
We booked the New Year’s Eve dinner for 1,450 MAD per person (drinks not included). The house itself is beautiful: a stunning rooftop terrace, multiple small dining rooms with fireplaces, and a very atmospheric setting. The surroundings truly made the evening feel special.
Unfortunately, both service and food fell far short of what this price suggests. The service appeared uncoordinated and frankly untrained. There were no designated waiters for the individual tables, drink orders were not proactively taken, and staff visibly struggled with basic serving and clearing. Overall, it felt as though the team was overwhelmed by the logistics of serving around 60 guests at the same time.
The food unfortunately was equally disappointing: the fish and rice were severely overcooked, and the remaining buffet dishes were, at best, average.
Given the comparatively steep price point for the dinner and the hotel’s 5-star designation, expectations were understandably high. Unfortunately neither the service nor the kitchen came close to meeting them that night.
Food & service: 2 stars.
The beautiful setting ultimately saved the evening, which makes it all the more disappointing, and honestly surprising, that a professional standard of at least 3-star level was not achieved.