Villa Marstall

We stayed here during a short trip to Heidelberg. I’m trying to be fair in my review despite the specific circumstances. The hotel is clearly well maintained, and our room (33) was very charming. If we had just been sightseeing and using it as a base to explore the city, it would have been perfectly fine — cozy, clean, and reasonably priced.||However, during our stay, the temperature in Heidelberg hit 37°C (nearly 100°F), and we also needed to do some remote work. Even with the blinds closed, the room became uncomfortably hot. It was also very dark, making it feel more like a cave than a place to relax or work. You could feel the temperature rising as you climbed the stairs — upper-floor rooms were noticeably warmer.||Of course, the extreme heat is outside the hotel’s control. What was harder to accept was the complete lack of support after 3:30pm, when the reception closes. There was no way to reach anyone, and our emails went unanswered. We were open to switching rooms — perhaps to a lower floor — but without any response, we had no options.||Ultimately, we chose to leave and look for a hotel with air conditioning. Since our stay was non-refundable, we’ll likely have to absorb the cost — but not being able to sleep in that heat just wasn’t worth it.||A lot of things here are done very well, and under normal conditions, this could be a great value. But if you’re traveling in summer or need flexibility during your stay, it’s worth keeping the limitations in mind.

I had a wonderful stay at this boutique hotel in Heidelberg. The location is absolutely ideal—easy to reach by public transport and within walking distance of the old town, main sights, and nearby hiking trails. The staff were friendly and accommodating, and I really appreciated being able to check in a bit earlier than the standard time. My room (Room 43 on the top floor) was clean, cozy, and full of character. The slanted ceiling wasn’t an issue for me (I’m on the shorter side), and I actually loved the charm it added. One of my favorite features was the slanted window above the bed—I could open it upward and take in a lovely view of the castle right from my room. Breakfast was served in the cellar and had a nice variety. It was a pleasant and peaceful way to start the day. Highly recommend this place—I'd definitely stay again!

Charming hotel just steps from the Neckar River. A nice mixture of historic flavor with modern updates. Breakfast is served a cozy vaulted cellar. Location gives you easy access to the Heidelberg Altstadt and there is a bus stop across the street. If you drive, parking is suggested at one of the public parking lots in the Altstadt which are some distance away. In-person reception available until 16:30 hrs, and if you arrive later an access code will be provided for the main entrance and your room.

Perfect for us. Reception is only available through early afternoon, and parking is at a premium; however, the rooms are well appointed and clean, the staff are very helpful, and the location can't be beat. A solid value. Very glad we stayed here.

This was a beautiful hotel!! Everything was clean and the breakfast was wonderful!! Jessica and Ann were awesome at the front desk!!! They were friendly and helpful with advice about things in Heidelberg. My husband and I will definitely return!! Highly recommend

Reception: A warm welcome by friendly, helpful, and accommodating staff made a great first impression! Room: Clean, bright, airy room. The towel warmer in the bathroom is a nice touch. Location: Really easy to get to by public transit. Close to tourist locations, and even wandering the neighbourhood is very much worth it. Breakfast: The vaulted cellar is very cool! And breakfast was delicious with a great selection. Make sure to try the homemade cake!

Very quaint, beautiful villa with AMAZING breakfast with homemade jam & cakes. Our room was self-service with codes, which l liked a lot. The room was clean & comfortable, and the shower was perfectly hot. The location right on the Neckar is perfect for any traveler looking for Heidelberg cuteness. Highly recommend!

We had a great one night stay here! Very clean and charming. Perfect location and view of the river from our room!

The location cannot be beat! We had a wonderful stay here, they were able to accommodate us with two children, and there was plenty of space. It felt much more like an apartment than a hotel and we could walk anywhere downtown, which made it extremely easy and Pleasant. Parking is tricky, your best off finding your own parking spot. Very clean and well run establishment, the service went above and beyond to accommodate and make it a pleasant experience.

My husband and I stayed here in February 2020 and absolutely loved it. The location was perfect for walking around everywhere. Our room was beautiful and it looked like it was straight out of a fairytale. They served a lovely breakfast in a charming stone covered room. We now have a daughter and I look forward to staying here with her here one day.

Villa Marstall is a nicely renovated boutique hotel Small, unique feel. Our room and bathroom were super clean. The bed was extremely comfy and romantic, complete with sheer bed curtains. The room had a fantastic view of the river but we like having the windows open and the traffic noise during the day was very loud. No napping allowed! With the windows closed the noise was bearable but enough of a distraction that made falling asleep a challenge. With closed windows, there was no air circulation in the room. We would stay there again but would request a room on the opposite side of the house from the river. Another oddly is that this hotel does not have any type of a lobby or gathering room at all. Not even a chair. We found that strange especially in a bed and breakfast type of lodging. Breakfast was not included in the room rate. Food wasn't all that for 12 euros each other than the fact that it's downstairs and you don't have to leave the hotel. The breakfast area was pretty cool- all old brick archways but you don't get to hang out there at night or anything. There are plenty of other places for breakfast within a five minute walk. The hotel is in a perfect location, you can walk everywhere, including the castle. The staff was very nice and accommodating. We would recommend it if you just want a very nice place to sleep without any bar area or a place to sit while waiting for your taxi or to check in/out or socializing with other guests. Really about a 3 1/2 star hotel but it gets 4 for location and cleanliness.

This is a fantastic hotel with a great location that has a view of the river and north bank. A very short walk to restaurants and shopping. The breakfast is well worth the cost considering the convenience. Staff is very helpful and, like most places in Heidelburg, their English is flawless. The only drawback is that parking is off site and (with a 20% hotel discount) is about 10€ per day. Still only a 7 min walk to parking...I timed it and I walk slow.