Jason H.
Google
Each year we come to celebrate our birthday with a weekend brunch. Yesterday we were there for my wife's birthday. We had reserved a high-top bar table for our group to gather around. We had arrived 20 minutes before our reservation was scheduled and we were told that we had no such reservation, but we could split the group into lots of tables scattered around the restaurant if we wanted. After several attempts to resolve this situation with the women at the front desk, we decided to try to have people just sit at the bar. We began ordering drinks and food as our group arrived. We ended up having about 12 people at this point, so the bar was getting a little cramped. All of the high-top bar tables were still empty. We approached the front desk once again to see what could be done. This time we brought the reservation receipt showing that we did, in fact, have a reservation that specified a high-top bar table. Forced to confront the error, we were then begrudgingly given the table closest to the kitchen - furthest from our group at the bar. The women at the front desk were needlessly rude and still refused to acknowledge the error, even after bringing proof. No apology was offered, no compensation, no attempt to rectify the error. The gentlemen working the bar, Carlos and Jerry, in particular, were the only ones that seemed to understand the issue. They continued working to be sure they were doing everything they could to help the situation. I sincerely thank them for their commitment to providing outstanding service.
That being said, this is the last birthday we'll be celebrating with you guys. Dallas is full of restaurants that value their customers and understand customer service.