BoroPoland
Google
Firstly big applause to the staff, thanks to whom i could give 4 out 5 (otherwise i would give max. 3). You are amazing people and made our stay much better, love you! ||Generally the hotel is charming, small and family atmosphere what makes it super special. Amazing food - and here 5 out 5! Amazing staff - 5 out of 5! however only 2 people spoke English - the front desk Lady (You are too good for this place :)) and Lady in the restaurant - very charming and helpful!! Sorry but i dont remember the names:(||The pool and beach area are private what makes it also great (5 out of 5) especially when you come in a busy period and on all beaches in Buzios you have crowds.||So now: What didnt work? ||We booked a superior room with window, view and balcony - this was on the photos and the email offer i got. However when we arrived we learned we have a room in the backyard with view on the Wall (1,5m away from the window - see photo i attached) , generally you felt like being in the basement - super dark and dull. There was no option for change as the hotel was fully booked. Everything would be ok if I was informed about it before - but i wasnt. As you can imagine coming first time to Brazil and Buzios this is not what you really wish for. Anyways we tried not to stay in the room as much as possible :) Also we were on a short stay so moving to another hotel seemed annoying as we had a long trip in Brazil and changing places every few days. Nevertheless we were offered a 20% discount at the end after our inquiry. ||Summing up: I would recommend the hotel without any question but make sure what room you will get (superior rooms are different as it turned out) :) and for sure it is worth paying more for a better one if possible as the location, privacy, family atmosphere is worth it. If i knew it i would have done it!||So for the booking people i give 1 out of 5, for not informing us properly about what we pay for.