Dawn A.
Yelp
Horrible. I'm sure somewhere between 1980 and 1994 this place may have been fairly nice but now it's just sad, very very sad. People who go there talk about the tradition of the place and how many years they have been going there. I suppose to them, trading basic cleanliness and upkeep for tradition is a fair tradeoff. Good on those people.
For people like myself, who lack any of that tradition and just want to spend a few days in the Catskills, it is unappealing.
You begin your journey by driving past what appears to be a nice building to the check in shed ; It looks like a home depot shed. Where your room won't be ready until 4 pm but it's 1 pm, so you go to that nice building to see what's in there. Immediately you are struck by a gigantic silk flower arrangement that is faded and has cobwebs all over it. You Immediately feel it is dated and accept the kind of retro look until you venture to the Cafe, where the hallways have a blend of unpleasant smells. The first hallway by the Cafe smells like cabbage. As you venture further into the belly of the beast, it changes from cabbage to some sort of mildew, old mold smell and if you look around, all the wallpaper and decor is old, faded and dirty looking.
You get to the back of the building deep within the catacombs of the one building that has a decent facad, and realize you've found the gameroom and arcade, which should be called archaic . The games don't work and the activity room games are missing pieces, like the main ball for bacci. The pool tables look like they survived a flood and the whole place smells like a prepubecent teenage boys hamper.
Finally, your room is ready. You go pick up the cards to open the doors and they ask for an exorbitant fee in the event you damage the unit or something. Highly impossible to damage already run down rooms but, ok.
You walk in the building, past the pileup of garbage bags that haven't been picked up, into the lobby and Immediately it smells like a mixture of rotten garbage , mildew and in our case fish. Each building had its own distinct aroma. Ours was that cacophony of stench.
The bedding and bedroom smelled like old stale cigar and cigarettes. If you look at the ceiling, it's popcorn ceiling but you can play magic eye with the stains from leaks gone by. The carpets are old, faded and dirty.
The staff themselves are pleasant but do double duty. For instance, the maid was also the bus driver.
The waitstaff being young complain that other waitstaff steal their tips. Cash isn't even taken at some places for God knows what reason.
They are woefully understaffed. And still that isn't the problem or complaint. The employees are working hard. The whole place hasn't invested anything to improve it in years. Even if they did, it isn't noticeable to a new guest. I shudder to think it was worse.
Why would anyone spend their money on a dirty run down place when they could investigate further. I SHOULD HAVE, and find something from this decade?
This surely cannot be the best the Catskills had to offer. Spend some time, save your money and look for something else.
The local fare is very good. Villa Roma food is at best average to poor and pricey.
I cannot recommend this dark, dank sad old place.
** I remember you. Let's clear this up. I didn't check in on a SUNDAY I checked in on a Wednesday. I submit to you to read the reviews and take steps to do better instead of trying to disprove the observations of others.
I wouldn't spend my money at villa roma again. If people want to go and see for themselves that's fine. More bad reviews for you to respond to.
Instead of sitting there responding to accurate reviews why don't you contribute and have a job fair to hire more people or pick up a steam cleaner and clean the rugs?
Just a suggestion based on reality. You are not the ," Owner" , did you forget in your lack of WiFi we can Google things? 1990 called they said they want their dial up back.
Just take it as constructive criticism instead of attacking people and maybe you can be the person to turn it around.
The only way to make this not based in reality is to delete it and make it top notch. I remain, save your money or go and come back and write a realistic review so this, " owner" can justify his existence instead of going outside and doing something about it.
Could be a really nice spot. It's a shame. Go do better , " owner".
