Villa Roma Resort - Sullivan Catskills Vacations

My family and I recently took a day trip to this beautiful resort for a family photoshoot. Even just for the day, the atmosphere was wonderful. We used the stunning fountain as a backdrop for our pictures, and they turned out beautifully—it makes for a truly elegant setting. While we didn't stay overnight, it was clear that the resort offers a wide range of activities for all ages. I'd love to return for a full stay, especially to experience it during the winter season!

Resort has been taken over by new owners. I’m looking forward to them updating the entire resort it’s much needed. That being said , I love this place. Family friendly with great food (we buy the excellent meal plan). And great service. Our waiter Luis was excellent with Top notch service. The water exercise class is wonderful! Susan the head lifeguard makes it fun and exciting. She certainly keeps our pools and kids safe. I totally enjoy the nightly entertainment ! I recommend this place but keep in mind it’s going to be renovated.

I’ve been here 5 times usually in May and September for work purposes. The resort has been taken over by new management and you can tell. The rooms are stuck in the 60’s. They have the waiter and waitress fixing the plates and bringing them to the tables. They seem over worked!!! We have the privilege having the amazing Andrea and James. Very kind and understanding to the population that we bring. I’m not sure if management understands.

Stayed at Villa Roma because of the beautiful location; fully expecting to find it as advertised. If I can give it zero stars, I would. Upon arrival I was informed I was booked into a "timeshare"--not the main hotel as expected. The 2-bedroom "suite" was located in a dimly light, musky-smelling building up a hill. The room itself was dark, smelled, had old dingy furniture. One of the bathrooms had holes in the wall, and the towels were old, very thin, mismatched and wrinkled. I went back to the front desk to request a room change and they said there were no others available. I wrote to the Manager - Warren Zinn upon checking out the next morning providing pix of the room's condition, expecting some sort of apology, compensation, anything to reflect good customer service and as of today's writing received zero response.The young man at the front desk was apologetic but clearly could do nothing. Understand that the place is under new ownership, but this is NOT the resort advertised. Just checked the website which still features images of beautiful rooms. Not my experience! Tried to load photos of hole in the wall, dirty looking towels, etc. that I shared with Mr. Zinn but they haven't loaded. This is the first time I've had such a horrible experience and have written this type of review. Felt I was staying in a horror movie hotel. Traveler beware.

This place holds so many memories for my family and I as kids. It used to be such a great place with so much to do. I returned after 30 years with my own children and what a disappointment. The rooms and hotel decor is exactly as it was 30 years ago. The rooms are dingy and the cleaning staff does nothing but make the beds. There's a lot of activities but a majority of them either don't work or are only open for a few hours a day. Years ago you would see so many staff members engaged in activities with the guests. Now, there's no one around. They make the activities and food sound so much better than they truly are. The dining experience years ago was top notch. Now they are just OK. The place has a lot of potential but needs a serious make over and needs to be thoroughly cleaned/disinfected. Shout out to Carlos and Edson in the dining hall for being so attentive and accommodating. I hope the owners take people's reviews into consideration and make the improvements this place so desperately needs so hopefully we can return some day. Definitely not worth the money.

This place is very outdated. At times while walking around the exterior. You may believe that its abandoned. Some of the rooms are very outdated. Carpet is decades old. Bathtubs back up. Wallpaper peeling. I highly recommend you go anywhere. Besides this location.

When I was growing up, my entire family came to Villa Roma every year. My grandfather was one of the very first people to buy a timeshare, and some of my most treasured memories as a kid take place at this place. 20 years later, my family and I came back for a reunion, and were disappointed to see that the hotel was a sad shell of its former glory. ||We had bad experiences beginning at check-in. One member of our group found their room had been double booked- they walked into their assigned room and found it already occupied! They were later reassigned to a room with no hot water, then reassigned to a room with no air conditioning, then told to shower in one room and sleep in another. It took the entire weekend to get this resolved. Meanwhile, my room had a broken fridge, phone, and light. My mother, who booked a room with a kitchenette, found no pots or pans and had to borrow from another room to cook breakfast.||The food was pretty terrible- a far cry from the feasts we were expecting. The authenticity of the italian cuisine was gone, and we ate most of our dinners offsite after miserable experiences with the restaurants. When we did eat onsite, we found that half the items on the menu were out of stock, including Diet Coke- seriously, no Diet Coke at a hotel?||The daily events, which were once a big draw, were also a shell of their former selves. The itineraries were scant, with only a few events scheduled each day, and the same ones repeated over and over again. Some of them had next to no participation- the staff was both surprised and unprepared when we asked to play in the table tennis tournament, as they were too busy playing loud music and shooting pool with their friends in the game room. I tried to participate in a scheduled poker tournament, but I waited over an hour for it to start, and the staff couldn't get it organized until after midnight. ||The entire hotel looked like it was falling apart, with paint chipped everywhere, windows not washed, bocce courts with holes in them covered by traffic cones, broken rec equipment, pools not fully functional, and just a general sense of disrepair. Prices were high, but the revenue is not going to maintenance.||Overall, it was very disappointing to see what I remember as such a wonderful place fall so far to a shadow of its former self. We weren't miserable or anything, but it's sad to think that after dozens of trips decades ago, this visit to Villa Roma will almost certainly be my last.

Very outdated. The remote control for the TV didn't work and the channels couldn't be changed on the set either so we were stuck with one channel. We had to wait for someone from maintenance to come look at it. They offered to put us in another room but we would have to wait as they were busy checking people in. We had already waited for over an hour and didn't want to hang around any longer. We had tickets to a concert at Bethel Woods and wanted to explore the area. We declined another room. The parking fo the hotel is across a road and a bit of a walk. Not a problem for us, but, the lighting in the parking lot is practically nonexistent. Not safe if you have to walk from the parking lot to the hotel in the dark especially considering the ground in the parking lot is uneven. For $300.00 per night, I would expect a room that didn't look like something from the 1980s. It's a shame because this place has a lot of potential. I hope they put some money into updating the rooms and hallways.

Have been to the Villa Roma for several years for a theater conference for high school students and the staff and food were excellent. Heidi and Adam took care of our needs for over 72 hours and they went above and beyond to make us comfortable and welcomed. They have always been more than reasonable on our costs, to make this conference affordable for the students.

On July 7, 2024 we had our wedding at the Clubhouse at the Villa Roma and everything went perfectly. Cheryl Dunne and her staff were amazing we couldn't be any happier with the service. The food was delicious and we received many compliments on it. We would also like to thank the bar staff they were great also. The Wedding Cake looked amazing and tasted great and was also made by the Villa Roma baker and we cannot thank her enough. The Wedding took a lot of planning and Cheryl was there whenever we needed her, so if you are thinking of a place to have your wedding that is beautiful, with delicious food, and excellent service we highly recommend the Villa Roma! Thank you all, Sara and Luis Alvarez

This place is horrid. We paid $600 for the night and I feel like I'm in a 1980's sitcom. One thing is worse than the next. All the so called activities are across the street. They have an arcade that is nasty along with a completely empty area. It is depressing at best. The bowling alley has 6 lanes and was closed for the employees dinner. The bounce house area is about 20 degrees. There are no employees everywhere. We are here now and if I could drive in the dark I would be headed home. Do not come here. Please - it is a disgrace

Mold. Leaks. Old carpet. Everything is moist and the arcade room smells like a teenagers armpit. No chefs. No bumper boats. Tried to get a smoothie. No ice. No cash. No credit card. They trap you in a resort far away from everything and expect you to pay out the ass for bland food. Empty bars everywhere. Not enough people to work. Two physical fights in two days - caused the arcade to close. Screaming kids and adults. You would think with how much they charge for everything they would have more many to pay for more employees and do basic maintenance or update their infrastructure. "I feel like I'm in a McDonald's from the 1970s." Personally I enjoy the bingo but they shouldn't let kids buy bingo cards as it's illegal for minors to gamble. The only good thing I can say is: thanks Maza for trying your best to be a good server and celebrating birthdays! DO NOT GO HERE (unless there are MAJOR RENOVATIONS / new owners who give a single shit)

Stayed mid-May for a quiet getaway with my husband. The resort needs an upgrade.. the gym was sad, and landscaping is non-existent. However, hanging said that, if you're looking for a place to chill and you have little ones, this might work for you. Indoor and outdoor pool (outdoor opens Memorial Day week) , bowling on premises, raceway, nightly entertainment and a great place to eat also on-site And more importantly to me, it was CLEAN and everyone was friendly and helpful. Not much to do in town but we did watch a movie and had dinner in town at Callicoon Brewing restaurant ( do not recommend)

Pack a nice outfit for dinner, bathing suit, your toiletries and a couple tops and bottoms. A little cash for tips and some off the cuff fun games. The rest is card only or you can bill to your room. That is all you need to enjoy Villa Roma. We stayed in the hotel, on the Futura wing. Rooms were far enough back to be peaceful and had a small balcony perfect for the free morning coffee (in the morning at 7:30am across from the elevators, main floor). We had the all inclusive plan which provided a wristband. Included was most activities, as well as breakfast and dinner in the main dining room on the third floor. Food: so good. See the pictures. I was shocked. You know how lunch wasn't included ? Well I wasted a lb of coldcuts I brought with me because dinner is a feast! Portions are epic and the food is delicious. You'll be having your left overs for lunch the next day. Drinks besides water are not included so bring up your room card or credit card if you'd like some wine. Breakfast, it's a buffet. It's pancakes, cinnamon French toast, eggs, potatoes, danish, oatmeal, juices, pastries and an omelet bar. Entertainment- I was lucky enough to be there on one of the nights Keith Doughtery's production of, "The Souprano's: Villa Roma or Bust," was performed in the forum. Soo hilarious and interactive ! I mean, belly laughs! The next day he also led the sip n paint. My daughter is non verbal and I was really worried about meeting her sensory needs on this trip. There is an entire inflatable bounce room yall! She loved it! We played in the kiddie pool area. Then we went to the game room to do the craft (she made a visor) which was very nice. Also the game room has a smaller play area for the toddlers, she was a bit too small for the big slides in the playground (she caught some radical air though!). Everyone I spoke with was a Villa Roma regular, ready to share stories and experiences. One of the highlights was a dance party at night on the mezzanine (personally my favorite area, have an espresso martini and look out on the entire property from the balcony). My parents came with us and did the zip line, archery and lounged by the pool. We just got back and are thinking about Christmas time...

Enjoyed the stay we had at the resort. Liked the live music and the bartender Blake was great she was very knowledgeable about drinks and had a great personality. She went above and beyond with staying after the show was over to serve everyone. You guys have a gem in her

Roman cafe took almost 3 hours for our food besides that Everything's good ROMAN CAFE IS THE WORST

I'm only giving them two stars the place is very rundown needs to be renovated. Hopefully the new owners will be taking care of that. I did not think the staff were very helpful or friendly and not informative, no signs telling us where to go, our room was not in the main building. Our phone did not work, the bathroom toilet was not connected to the floor and never told us there was another side to our room meaning a kitchen. None of the activities we're going on, looked like there were plenty of things to do but not open. I'm going to make excuses! It was off season but for the hype that friends tell me it was not worth my drive.

Shocking that this place has not been shut down by the state health department. Stayed one night in a room in which I slept in my shoes due to the filthy carpets, sheets, & shower. Demanded a refund the following morning and moved to a motel down the road. Black mold throughout. Wish I could post pictures here! Truly a shocking experience.

Billy Bennett great chief food was 10 stars come try you won't be disappointed!!!!! Villa Roma is a awesome hotel very polite staff and the bar tenders are amazing!!

Billy bennet best chef I've had out here food was amazing Great chef come try for sure you won't regret it

We're timeshare owners and have been coming to Villa Roma for 15+ years. We have an "off season" week at the start of the summer which means it is less crowded, but there are also fewer activities going on. As others have mentioned, the resort is in need of a lot repair and maintenance. A lot of the photos on their website are older so be warned. Our unit, had a lamp with a broken knob that didn't allow it to be turned on, the AC unit was loud, there were several bugs and spiders that made their way into the unit and some windows no longer opened (or couldn't be shut if you did open them). The furniture in the unit is quite old and has been well used. While the unit has AC in each room, it is quite damp and you notice it when you sit on the furniture and your swimsuit never quite dries. The patio has a few plastic chairs on it which were in acceptable condition, but the wood railings were wobbly and falling apart. All of the appliances were in working condition. The wifi in our unit was very poor and would disconnect frequently. Verizon cell phone service is not strong. We mainly use the pool when we go. The pools themselves were fine and there were life guards on duty. The pool area could be spiffed up. Many of the pool chairs were worn and dirty. They are the same ones that have been there for years. Towels are available for use at the pool, but they are fairly thin so you may want to bring some of your own. I've heard if you go during the "on" season you need to arrive to the pool early to save chairs as they fill up quick. The activities and grounds also could use some work. There used to be lots of activities to do throughout the week, but now it seems like the same activities are repeated every day-sometimes twice a day. The roads have a lot of pot holes and there is a lot of weeding and mowing that could be done on the property. All of that being said, it is a good place for families with kids to gather and hang out if you don't mind some older facilities. There are lot areas for small groups to sit and eat or play games.

Our group was pleased with Blake's service. She was friendly, outgoing, and good at interacting with others a real people person. So many people started to come when she was closing but Blake continued to take orders and make everyone happy. She could make a variety of drinks including a woo woo. That was impressive because not many people have heard of this drink. We enjoyed our time with her. We tried to meet up with her over the next two days but it didn't work out. Please keep her she's a real gem.

This place is old and tired. The whole place needs refurbishment. At one time years ago. It was fantastic, but it has gone downhill over the years.

This was literally the most disgusting place that I have ever stayed. I am outraged that I exchanged my Disney Vacation Club points for this hole. To begin, the carpet in our room was soaking wet on my side because the air conditioner leaked. We reported it twice and NOTHING WAS DONE. This made the room smell like mold. Secondly, the condition of the stairs outside the building and the outside of the building were terrible. Our toilet was permanently stained on the seat and the wallpaper was falling off the bathroom wall. The bathroom door had to be shoved in order to open or close and it was falling apart. The faucet in the tub leaked / dripped. Lastly, our TV picture had a big black line through it - which was the least of my concerns. Let me tell you that when I think of staying where we stayed, I feel physically ill. The entire resort is outdated as a whole, but our room was just disgusting beyond words. I have contacted Villa Roma via FB and they have chosen to ignore me. RUN - RUN FAR AWAY AS FAST AS YOU CAN!

Becca and kerri are the best bartenders. They made the villa Roma experience. They were so attentive and made the best drinks!

It is a shame how the owners of Villa Roma allowed the property to decline over the years. Zero reinvestment in the property or infrastructure. Our family had timeshare units there for several years and recently deeded them back to the timeshare corporation. The annual maintenance increased a great deal every year and we cannot see what they did with the money. We had hoped that the new casino would breathe some life back into the area, and perhaps incentivize the owners to make much needed repairs, but unfortunately that has not happened. We understand that the entire complex has been on the market for several years. There have been rumors of proposed sales from time to time, but to my knowledge, no closing yet. Whoever or whatever entity does purchase the property will need a lot of money to clean the place up.

The place speaks for itself just read the reviews. But I do want to send a special thank you to Andrea and James our two wait staff that truly took care of us. The food was good but that was the only positive. Very very dirty and moldy in all rooms.

Two stars because the bar area was nice and food was ok. The room was gross! Smelled like mold, bed was uncomfortable, stains on the floors and air conditioning barely worked. The place is very rundown!! Barely any of the amenities were available. I'm glad we only stayed one night.

Our event at the Clubhouse at Villa Roma was excellent! We began planning our event a year ahead of time. Cheryl Dunne and the rest of the staff were helpful and pleasant, making sure that everything flowed smoothly throughout the night. The food was terrific, and got many compliments from our party. We had the choice of the number and setup of tables, as well as whether or not we wanted the dance floor. The dining area and cocktail bar were clean and comfortable, and the furnishings were arranged so that everyone could easily mingle and visit. The event started promptly and our hostess, Cheryl, and Tyrone and staff were available within minutes if we had any questions or needed any assistance. Our buffet choices were served hot, and the line moved quickly, never running out. The new bathrooms near the dining area are appreciated, a huge plus! We remember the location of the previous ones were not as convenient. Cheryl is a great asset, helping to plan logistics for everything, including a TV setup we used to display our group's photographs (using our own tablet). We highly recommend this venue for a party or get together.

Horrible. I'm sure somewhere between 1980 and 1994 this place may have been fairly nice but now it's just sad, very very sad. People who go there talk about the tradition of the place and how many years they have been going there. I suppose to them, trading basic cleanliness and upkeep for tradition is a fair tradeoff. Good on those people. For people like myself, who lack any of that tradition and just want to spend a few days in the Catskills, it is unappealing. You begin your journey by driving past what appears to be a nice building to the check in shed ; It looks like a home depot shed. Where your room won't be ready until 4 pm but it's 1 pm, so you go to that nice building to see what's in there. Immediately you are struck by a gigantic silk flower arrangement that is faded and has cobwebs all over it. You Immediately feel it is dated and accept the kind of retro look until you venture to the Cafe, where the hallways have a blend of unpleasant smells. The first hallway by the Cafe smells like cabbage. As you venture further into the belly of the beast, it changes from cabbage to some sort of mildew, old mold smell and if you look around, all the wallpaper and decor is old, faded and dirty looking. You get to the back of the building deep within the catacombs of the one building that has a decent facad, and realize you've found the gameroom and arcade, which should be called archaic . The games don't work and the activity room games are missing pieces, like the main ball for bacci. The pool tables look like they survived a flood and the whole place smells like a prepubecent teenage boys hamper. Finally, your room is ready. You go pick up the cards to open the doors and they ask for an exorbitant fee in the event you damage the unit or something. Highly impossible to damage already run down rooms but, ok. You walk in the building, past the pileup of garbage bags that haven't been picked up, into the lobby and Immediately it smells like a mixture of rotten garbage , mildew and in our case fish. Each building had its own distinct aroma. Ours was that cacophony of stench. The bedding and bedroom smelled like old stale cigar and cigarettes. If you look at the ceiling, it's popcorn ceiling but you can play magic eye with the stains from leaks gone by. The carpets are old, faded and dirty. The staff themselves are pleasant but do double duty. For instance, the maid was also the bus driver. The waitstaff being young complain that other waitstaff steal their tips. Cash isn't even taken at some places for God knows what reason. They are woefully understaffed. And still that isn't the problem or complaint. The employees are working hard. The whole place hasn't invested anything to improve it in years. Even if they did, it isn't noticeable to a new guest. I shudder to think it was worse. Why would anyone spend their money on a dirty run down place when they could investigate further. I SHOULD HAVE, and find something from this decade? This surely cannot be the best the Catskills had to offer. Spend some time, save your money and look for something else. The local fare is very good. Villa Roma food is at best average to poor and pricey. I cannot recommend this dark, dank sad old place. ** I remember you. Let's clear this up. I didn't check in on a SUNDAY I checked in on a Wednesday. I submit to you to read the reviews and take steps to do better instead of trying to disprove the observations of others. I wouldn't spend my money at villa roma again. If people want to go and see for themselves that's fine. More bad reviews for you to respond to. Instead of sitting there responding to accurate reviews why don't you contribute and have a job fair to hire more people or pick up a steam cleaner and clean the rugs? Just a suggestion based on reality. You are not the ," Owner" , did you forget in your lack of WiFi we can Google things? 1990 called they said they want their dial up back. Just take it as constructive criticism instead of attacking people and maybe you can be the person to turn it around. The only way to make this not based in reality is to delete it and make it top notch. I remain, save your money or go and come back and write a realistic review so this, " owner" can justify his existence instead of going outside and doing something about it. Could be a really nice spot. It's a shame. Go do better , " owner".

I was here for a fraternity convention this weekend. This place did not disappoint me at all. The food was great. Everything was around the resort so you didn't have to travel outside the confines of it to buy stuff. I highly recommend it.

The Villa Roma was a nice bonding experience for my family Many upgrades are needed however the resort was much cleaner than last year The dining room food improved , the poor wait staff worked extremely hard being noticeably understaffed especially our waiter Fernando. It astounds me how such a large dining area could be run by such an incompetent Dining Room manager , Randy ! She had no idea how to run anything Her appearance was disgusting Her customer service was at a level 0 She could not even have a conversation to discuss any issue The dining room and resort needs to replace her immediately.

Not one hotel, motel, resort, B&B, inn, etc. stay in my life had prepared me for who I had the experience of meeting at the front desk here. What an absolutely miserable human being. The fact that's the customer facing employee they choose to set forth is telling about the whole property really. If you have nowhere else to stay, beg someone for a ride to anywhere but here, maybe a ride to Walmart to buy a tent to sleep in instead of staying here. Just woof. Villa Roma, more like Crapa Catskills.

I came here with a friend during OC restaurant week and sat at the casual deli/market section of the restaurant. They have another fancier side of the restaurant which was closed on Monday. At first, we were not sure if the food was going to be good due to the setting of the place. However the waiter told us the food comes out from the same kitchen as the fancy side plus a customer next to us told us it's totally worth the try. So we decided to give it a shot. So glad we did! Everything from the pasta, the salad and the dessert tasted great! I'll be going back again!

The place is not even worth one star. I work for the state of NY and I went there for a conference, and I waited in line over 2 hours to get registered in my room. And when i finally got to the room, it was dirty, the furniture was damaged, wall paper was peeling off the wall and there was food and dirt in one of the night stands, the bed was messy, the lock on the door was hanging on by one screw, and i did not feel safe. The Wi-Fi was terrible and the phone did not work, so I was unable to make calls to the front desk for which I had to walk a distance to get to the main hotel where the conference was held. Plus some of the staff were rude, and they were dressed sloppy for what is supposed to be a 4 star hotel. This hotel is also a time share, so with all the revenue this place brings in ( even during the pandemic the place pulls in a lot of money) they could do a lot better and male improvements such as replacing the furniture...everything is old. I will never return to the place again, and I will never refer it to anyone. Here are some additional photos. Notice the paint is coming off the wall, the beds were not made right, the green chair that does not belong in the room and the beds are old with metal frames. This places pulls in a lot of money, and they treat people terribly.

On May 6th 2023 I had the pleasure of having an event at the Villa Roma Club House in Callicoon, New York. Cheryl Dunn and her staff were excellent. From beginning to the day of Cheryl was cooperative , helpful and went above a beyond to make sure our event was just as we wanted. From the menu to the decorating she made it happen for us. The staff were nothing but professional and friendly. The food was delicious and beautifully presented. The staff enjoyed themselves as much as we did. I plan to have more functions and will be calling on Cheryl again in the future. Sincerely Rismii Tubo-King and The Family Group

The absolute WORST check-in staff ever from someone who has traveled around the world with timeshares. I HATE when someone lies to me. The place was slow with low occupancy. I arrived at 2 and told to come back at 4. I came back at 3.45 and I was told the room was not ready even though the keys were in the box and ready. I knew she was happy playing the bad guy. She made me wait till "4 p.m.", again saying the room was not ready, an obvious LIE! I was told to sit down for 15 minutes. When I sat down another lady saw me and helped and gave me the keys. The First Lady, obviously embarrassed, tried to stop her from giving me the keys insisting the room was not ready even though it was. The 2nd person (friendly) gave me the keys anyway. Terrible arrival experience!

The Senior groups went on Tuesday, April 9, 2024 to the show and luncheon. When we arrived, they only had 3 tables set up for our group. We were supposed to have 2 tables of 10 and 2 tables of 8. They only had 3 tables set up. Waiters in each side said they weren't our waiter. Finally Eric set up enough to have their buns and coffee,(one 1/4 inch of pound cake). I went near the kitchen area and told this nice women that our table was not set up and we didn't have the papers to fill out for the drawing, so she followed me back and gave us each a form. The forms remained on the table and never went into the drawing. Then they played Trivia. Next was lunch, starting with the appetizer. our table of 9 received 3 spare ribs, about 1 mushroom per person sausage on a dish the size of a cake plate and the squid and shrimp salad never came until desserts were served. Then pasta 1 ravioli each, (funny I made a comment before ( saying we will receive 1 each) haha. Everyone was almost finished their meal when we finally had our salad. All mix plates for everything. Finally they took our order for Entree for the second time because our waiter got sick and they had to call ambulance. In our section there were 3 or 4 people trying to serve us, (not real waiters). Then the dessert. Which was good, but we never received our fresh grapes and provolone cheese that everyone on the other side received. I'm exhausted even writing this and reliving this. Needless to say the trip coming and going was at least 3 1/2 hours! Never again!!!! We took our table card, all signed it and gave a tip to Eric.

If zero stars was an option, that's what I would give it. I DID NOT STAY IN THIS ROOM!! The timeshare side of this resort is One of the worst places I've ever stayed. I work in the hospitality industry, and stay at many different resorts across the country. This has to be the most dirty and disgusting. A little bit of effort would go along way

Nice overall place and ALOT to do onsite from pools to restaurants to activities but needs upkeep. Place is need of updating of rooms (furniture) and grounds could use sprucing up and some paint. It's def in middle of no where with no known nearby places to shop (30-45 mins to commercial store) Place need Wi-Fi help- it lacks Wi-Fi strength in area where it's need badly and no where to be found. And forget about using room phones which don't even work (safety hazard)

We just had my daughters birthday party at the Villa Roma. Cheryl and Joel were great. Cheryl was just the best, she made our little party seem like it was the most important thing to her as well. She was patient, and when the weather seemed to be an issue, she quickly helped with options. The other parents were so impressed by everyone's wonderful attitude and we all had a great time. 100% recommend.

Villa Roma Resort & Conference Center has a wonderful hotel & Time Share units which are spacious, comfortable, with full kitchens & outside decks. They have great housekeeping individuals & on my recent visit I had the pleasure of having Kristiana take care of the housekeeping needs. She was there for anything I needed & I honestly feel that she is definitely the best housekeeper I've had since visiting there for the past several years.

We went to Villa Roma on Friday, August 9, 2024 to celebrate my Father-In-Law's 94th birthday. We were so excited. Unfortunately, it was a disappointment to all of us (there were 7 of us). They started us off with a mozzarella and prosciutto roll which was tasty, but paper thin. We then received pasta with vodka sauce and a very strange salad full of vinegar(not good at all). The pasta was not al dente and soft. The waiter was totally overworked serving a multitude of people. We wanted drinks and were told we would have to wait for someone from the bar to take our drink order and wait we did it took such a long time, the soda ordered was completely flat. Now the actual main meal was okay, our family ordered Lamb and some ordered the braised ribs (still not great for the amount of money we spent). Lastly, the desserts were pretty good, we ordered the tiramisu and some sort of chocolate cake. Disappointed to say the least, especially when you're celebrating someone who is turning 94 and everyday is so very important.

I have been to Villa Roma 4 times since 2011 with my golf league members. This trip by far was the worst when it came to golf. Many fairways were burned out by lack of watering, several greens lacked grass due to a fungus. Greens that had grass were not cut properly or by looking at the turf the mower blades were not maintained correctly as the grass was not being cut but basically ripped leaving many greens to be bumpy and very uneven. Many putts would bounce not roll. A member of the golf staff admitted that the property was being sold and the ownership had stopped taking care of the property. The neglect I saw will take years to correct so in my opinion pass by this golf course and find others to play. UPDATE: I contacted the GM of the property and requested at least a partial refund due to the terrible shape of the course and he refused. Folks please read all reviews of the property on different sites and see what other people are saying. I saw the words dump, mildew and musty several times.

Stayed at this overpriced tired, poorly maintained facility for a wedding at another facility. The room furnishings were old, worn, and uncomfortable. After notifying the front desk multiple times that our room had not been serviced, it was only late in the day that fresh towles were dropped off, dirty towels were not removed and the beds were barely made. The room heated had not been cleaned in a long, long time and could not be used as it smelled of burning dust. Hallway carpets dirty, threadbare and held together with tape. Fire escapes a hazard as they are rusted thru. Breakfast was ok at best (hard to believe scrambled eggs and toast could be so poorly made). Starbucks cafe americano was watered down coffee. When it came time to check out and I asked to speak to a manager, he was too busy to come out from his office and authorized $20 off of $593 (3.3%). STAY AWAY!!! There are better places to stay in the Catskills.

This resort does NOT look like it does on their website. False advertisement. Gross, unkept. Hair and dirt in bathrooms, property unkept, the pools are across the street and are overcrowded, safety hazard. Girl at front desk was unprofessional and not friendly. Manager Josh, who I called because we got in our car and left because it was so gross, would not refund me, which I know he can. Potholes in parking lots. Trashy all around.

I should put no stars. Some of the wait staff (Maza) need to be fired. Simply rude and disrespectful. Our food was good, but they didn't provide tea, lemonade, or soda. I can see if I was requesting a drink from the bar, but tea / coffee, lemonade, and soda should be included. Let's talk about the rooms...no refrigerator, microwave, iron. Mind you, my roommate uses insulin and we had to request a refrigerator. ‍

good food, fun games, nice people, great waiters Gus and Luiz. Anthony and DOC great directors. Good entertainment.

I really want to give this 3.5 out of 5 so will start there. Just stayed through the Thanksgiving holiday with extended family that included a good amount of kids, and they had a blast in the pool, arcade and the bounce house room. So that alone was worth it. The critiques include a room door that didn't close well (we came back once and think maintenance may have went in but the door was ajar), a tv that worked the first two days but not the third, major need of renovations (the hotel hallway floor seemed to be arched somehow, my baby strolled wouldn't go straight) and largely around the dining. Staff was friendly- but dinner was chaotic! We were asked if we wanted soup or salad and I asked what soup and was told "I don't know, something sweet!" lol. One course didn't include a vegetarian option. Everyone seemed unprepared for the large groups of people coming in, and our second night there dinner service didn't start until 6:30p, which is rough with kids and older family members that have been up since the crack of dawn. Seemed odd for a family resort. Would be great if the bounce house room or anything else opened before 10am too. Overall- kids had a great time so the adults were happy, and the rooms themselves were clean, the place is fine. Something like free coffee in the lobby during the day would also go a long way!

There are no comforters on the beds Needs updating Kitchen service is slow The servers were very friendly

Do not visit. Terrible two night stay here. Arcade games are at least 30 years old, place smells of mildew, most of the staff was indifferent, Game Center was basically beat up ping pong and pool tables and bocce ball courts. Kids liked the pool. Zero nightly entertainment. Place hadn't been remodeled in literally decades. Should have closed long ago

In this time of Coronavirus cleanliness is essential. While they have laminated signs that the rooms are sanitized. Below are pictures of the reality. When brought to their attention their best solution was to bring in housekeeping again or upgrade the room for an additional 200 cost. My answer, if your housekeeping is not taking sanitizing seriously, the rest of the place is equally as dirty as the room. Do yourself a favor. Stay home and stay safe. This place is hazardous to your health during this Coronavirus time.

I'm a former SVU and Homicide detective, and I say without fear of contridiction or hyperbole that the rooms in this motel rivaled some of the crime scenes I've visited. The rooms wreaked of mildew, the furniture was dilapidated or well worn, and the staff was ambivalent at best. I have four words for the door to the room: NO. KNOCK. SEARCH. WARRANT. I was so disgusted at appearance and quality of the room that I could not in good conscious have my family even sit in the room, much less stay there for the weekend. I immediately booked a quality hotel and left the unconcerned staff to care less about the rest of the patrons who seemed to have a bevy of complaints as well.

My stay at Villa Roma Resort was a one-star nightmare. The hospitality was abysmal, and the food barely saved the day. The waiters at mealtime were beyond rude, their behavior was inappropriate and loud. Every meal felt like a race, with no time to enjoy. The lack of activities left me bored, and the entire place was a run-down, dirty, and moldy mess. Avoid at all costs.

In short, I would suspect that there are better places to stay and spend your money. Let's start with the positives: Food is good, if a bit inconsistent. Hope you like Italian food. Best I can say is that I have no complaints. Just don't expect to be wowed. Accommodations are ... functional. I agree with many of the other reviewers who said that the furniture, rooms, and pretty much everything is dated. But the internet, where you can find it, is fast and reliable. (Water is super soft!) Recreation building is fun for kids. Bouncy castles, bowling alley, racquetball room ... but some lanes were not working and overall just seems, again, dated. The best part was the skiing. Lift tickets and basic lessons were included so this overall experience sparked our kids love of skiing. But... this brings me to the not so good parts. Second day of skiing was ruined by the fact that all kids ski rentals were sold out by 1020... and the ski slopes opened at 10. And for the extra little ones the 'pre ski' lessons were NOT included in the resort costs. The only two short slopes were open. There are quite a few rules and regulations on when meals are available, what facilities are open on which days, and if the bus service runs regularly to the ski chalet or if you need to have the staff call them... this level of detail is not provided on their website. Trying to call to get info before our stay started was an exercise in futility. And while the staff is friendly, different people tell you different things so it can get super confusing and frustrating. I'm sure the various activities and events (stand up comedy, dj night club dancing, poker with buy in, etc) appeals to some people but for us it was kinda meh. To be fair this is in the winter when not all the activities are available and also COVID so grading on a curve. If you're looking for a no pretense family trip for kids with low expectations on bed sheets and the tv in your room, this could be fun. However we will most likely try other options for our next family vacation.

NEVER COME HERE This place was so dirty they never clean up the housekeeper never comes out of her room f u Jane and the food was flavor less gave me diarrhea and woke up with a stuffy nose because of the mold there

I was skeptical of vacationing here based on these negative reviews however I am glad I didn't pay them any kind mind. During the time of covid it has been difficult in our family and we just needed an escape so we went to Villa Roma. They had so much for my family to do. The kids loved the bowling alley and game room. My wife was able to just relax peacefully. I tried golf and although my game is atrocious had a great time on the course. Plenty to eat and do. Social director had a daily schedule of activities. Just so much to do. Room was very clean and the staff couldn't have been more attentive. If you're looking to visit. Please do. Don't let reviews like Sara G scare you away. She needs her head examined.