Alex Castro
Google
Villa Saint-Ange is a stunning property, beautifully designed with serene surroundings and tasteful details. While the aesthetics and most of the staff were truly wonderful, unfortunately, my experience during a recent one-night stay did not live up to the level of service I expected from a property of this caliber.
Upon check-in just after 5:00 PM, I was informed I would receive a complimentary welcome plate, with the option to have it delivered immediately or later in the evening. I opted for 7:30 PM, but despite reminding the front desk, the welcome plate never arrived.
I was also told that the pool would remain open until 8:00 PM and that poolside service was available. I arrived around 6:30 PM and was informed that towels were no longer being distributed for the evening, though the attendant did make an exception and provided two. When I tried to order a beverage, I was told that service had already stopped—contrary to what I had been told at check-in.
While I was in the pool, the attendant began closing umbrellas—including mine—even though the sun doesn't set until approximately 9:30 PM this time of year. Interestingly, a few loungers down, another guest’s umbrella remained open. About 30 minutes later, I saw that same guest approached and offered beverages, which were later delivered by the same attendant who had told me service had ended.
While most of the team was professional and courteous—particularly at the front desk and valet—these inconsistencies in communication and service impacted the overall experience. I was traveling through the area and only stayed for one night, but sadly, my brief stay fell short of the standard I had anticipated.
With some attention to consistency and guest follow-through, Villa Saint-Ange has the potential to offer a truly exceptional experience.
