Villa Saint-Ange, Hotel Luxury À Aix-En-Provence

We did not enjoy where we stayed at Hôtel Villa Saint Ange (7 Traverse Saint Pierre 13100 Aix-en-Provence, 33442951010). Even though it had a lovely park setting and a very good Michelin-recommended restaurant, there was not much good we could say about this hotel. Our very expensive junior suite (903.71€ per day) was the opposite of value for the money. It was really just a bedroom and a bathroom with a small extension space only big enough for a desk, a table for one of our laptops, and a bench (our room at the Four Seasons Milano was smaller at 39.5 square meters, but much, much more functional, and we could even do our yoga there). When the Garellas created the hotel from the remains of the bastide, they should have made larger rooms that would be more luxurious.||||The 41 square meters was poorly laid out and not designed for comfort (there was not enough floor space for us to do our yoga). The closets had shelves, but should have the arrangement whereby a suitcase could be laid inside on top of two drawers, like other 5-star hotels. As it was, suitcases had to be on the floor or luggage racks in the room, and that looked awful. We moved the bench from the end of the bed to our small extension room and put suitcases on it, out of the way. Still, the bedroom was too small.||||We rearranged the furniture so that the two (sort of comfortable) chairs and table were across from the TV, and that’s where we had our after-dinner coffee. There were two bedside tables that were useful. The room was decorated to look luxurious and had all kinds of Second Empire etchings in gilded frames, wallpaper with 19th-century scenes (made to look old), and shelves with lots of books and bric-a-bracs, but these are not things we care about—we care about functionality.||||There was no coffee machine in the room. We asked for one, and a Nespresso machine and coffee pods were brought. The hot water took forever in the (too small) bathroom sinks (we each had one, thankfully), and when it did, while it was hot, it didn’t stay hot when mixed to the desired temperature. The general manager called a plumber who did a good job improving the situation. The worker who installed the toilet positioned it poorly. Because of the curved wall next to the toilet, we could not sit straight. There was no exhaust fan in the bathroom and even with the door open, it got totally fogged when we showered. On some days, the towels were scratchy like they were not dried in a machine. The gym was not worth mentioning, so I won't. Shall I continue?||||Okay, I will. This room had a TV “built into a mirror” and it was impossible to connect our cable to it to watch our videos. There was some room personalization done as a result of our requests, but getting the daily delivery of the correct towels was a continuing problem (and required handwritten notes). There were no flowers in our suite, and at the nightly turn-down service, no chocolate (or anything else) was left. It just struck us as a stingy place, trying to save money. Audre likes fresh flowers, and the hotel only had silk ones around. That annoyed her. In fairness, however, there were fresh orchids on the dining room tables.||||The breakfast buffet was good, although the staff often seemed overwhelmed, and service was slow. The same male staff that served us at dinner also served at breakfast (and rushed around with their clicking shoes). The two female servers (one at dinner and the one at breakfast) were personable and attentive. We were able to have eggs made to order and porridge, which made us happy. We got special permission to sit in the main dining room, not the breakfast room. The breakfast room was too small and the tables were too small and uncomfortable. The main dining room was cold, however. This hotel is the only one we've stayed at in 6 months that did not have freshly squeezed orange juice. It just seemedThere were no flowers in our suite, and at the nightly turn-down service, no chocolate (or anything else) was left. It just struck us miserly.||||The garden and pool area were lovely but annoying. There was a Jacuzzi, but the temperature would/could not be raised sufficiently to be appealing to us. On the one day that we had scheduled to sit by the pool, it was a very, very windy day.||||A final observation on this hotel: it was not a warm and hospitable place, with gracious hospitality. Although it was a small hotel, we had to seek out the general manager in order to talk to her. When we did, she took a meeting with us in the front reception area, and with no hospitable offer of a beverage. With the exception of the voituriers, who were warm and welcoming, most of the staff was correct and helpful when asked, but they were not warm, friendly, or welcoming. Actually, Quentin and the other voiturier were very helpful, particularly with restaurant recommendations and reservations. The staff did not wear name tags, so we didn't get to know names unless they sent us an email.

A most beautifully designed and restored property. Finishing and decor of an exceptionally high standard. We never had an issue with pool loungers - always a choice! Pool and loungers always kept tidy. Room extras were a pleasant quality surprise. Plenty of bathroom supplies, including sun cream and hats. Complete range and abundance of pillow options. This whole place is immaculate. Beautiful gardens with benches and serenity. Pool ‘facilities’ including showers and changing facilities were constantly cleaned throughout. Superb help from Quentin, the concierge, with meals and restaurants. From arriving and being greeted by Alexandra and Chad, to sadly being waved off by Marine, every staff member was excellent. At peak times, the very good breakfast did get busy but not to become an issue.|Also an easy walk into town but plenty of Ubers and taxis.

Beautiful hotel. And exceptional grounds. Location is really convenient to Aix. Pool is a great place to relax though the beds fill up quickly. Little touches at the hotel - hats, towels, sandals and beach bag - are wonderful. Hotel staff were very friendly and warm. We found the pool staff to be friendly though the service was only average. The restaurant is beautiful and the outdoor grounds are amazing sitting by the waterfall. We found the restaurant staff to be a little pretentious and cold both at breakfast and at dinner. Our meal was a bit of a mix up, serving our mains before our appetizer, which is a little extraordinary for a 5 star. That said the food was very good. Beautiful hotel. Would definitely recommend though be prepared to spend $ :)

Such a beautiful hotel. We had a really lovely big room, (no 29), bathroom was spacious with huge shower (only gripe was the moody lighting which makes doing your make up difficult!) The room had a good size terrace/courtyard outside. The pool area was very nice, really comfy loungers, the pool itself was a perfect temperature to help you cool down in the 35c heat! The hotel is spread across several buildings, all of which are very chic. Our room was part of the building under the pool and the outside areas for these rooms is big and also very private, you felt like you were on your own in the middle of beautiful gardens. I don't know what outside areas the rooms in the main house had. The breakfast was really good, typical French buffet. Our experience was that you did proactively need to ask for eggs and the service could be a tad chaotic when ordering coffee. It was my partner's birthday whilst we were there and I had been in touch with the hotel to arrange for a cake to be delivered to our room. It was a perfect cake for two and delicious. The hotel is located about a 10 mins walk from Aix which is such a lovely town. We ate there most evenings. The food markets in Aix every morning are wonderful, huge choice of fresh fruit, cheeses, meats, bread etc. We made our own lunch and had it on our terrace on several days with supplies from the market! The restaurant in the hotel is very nice, we had dinner there one night, but its not somewhere you would eat every night, with a set menu. The bar menu is quite limited, the food we did have from the bar was delicious. This hotel has a lovely atmosphere, its very stylish, the location is fantastic, the rooms are beautiful, the service can be quite slow but that doesn't really matter when you are on holiday. I will definitely stay there again. We flew to Marseille and it was around a half hour taxi from the airport.

A stunning property and outstanding stay. Everything about this place is beautiful - the gardens, the restaurant, common areas, pool, and rooms. |The rooms are spacious (and the bathrooms are particularly spacious) with a proper hairdryer, tub, shower, king bed with excellent linens, safe, mini fridge. |The room service was attentive and reliable. The staff were all around excellent and friendly. ||Some practical tips: the fridge doesn't have a lot of space due to mini bar but can fit a few things. |There is no kettle or coffee maker. If you want coffee, expect to pay about 10 euro per person for coffee brought to the room. This is the only annoyance about this property but something that seems to be increasingly common with luxury hotels. |The walk into town is easy. Within 5 minutes you will be in the town proper and will have lots of restaurant and bakery options.|The pool is a real gem. I have seen various websites say that it is 27 or 28 m long. By my stroke count, it's definitley 25 m, possibly 27 m. A rare find in a hotel pool. The depth is about 4 feet throughout the pool so it's eminently swimmable in the morning before it gets busy.||The gym leaves a bit to be desired (tiny tiny, not much equipment), but you will be walking a lot and can swim in the pool. ||The guest amenities are otherwise outstanding. There are very nice touches, such as a welcome drink, sunscreen, beach tote and beach towel which you are free to take with you. I didn't ask for anything (such as a forgotten toothbrush) but have no doubt that they could accommodate such a request.||Truly a five star property and I would come back in a heartbeat.

A really disappointing stay at a beautiful but somewhat claustrophobic hotel. The room was very pretty but too small with a cramped bathroom and a balcony which was so dark it was oppressive. All staff were generally very nice and tried to be helpful. The pool area is beautiful but completely spoiled by 2 cranes on a building site next door with one literally swinging over the pool. It was accompanied by the sounds of heavy building machinery and the crane itself working all day. It completely detracted from the experience making it very unpleasant. A warning prior to booking ( and lying in full would have been courteous but was not received. Unfortunately almost every interaction that involved anything to do with food or drink was a complete disaster, even the welcome drink turned into a 45 minute fiasco with us waiting for a drink that did not arrive and then re-ordering it. We were told on the first night that there was no camomile tea, not a problem as my wife had bought some tea bags. It took 45 minutes for some tepid water to arrive in our room after chasing reception after 30 mins. On the second night this took an hour and on the 3rd day we were given a kettle and some chamomile tea bags! Ordering a coffee around the pool was impossible as the waiting staff just didn’t listen. A simple order of a large coffe with milk (in English and French) resulted in an espresso. On politely and gently pointing out the error we then received a black coffee with no milk, which when pointed out resulted in the milk still not being served 15-20 mins later. I found the milk waiting on the bar. First breakfast we were not greeted, seated, offered a hot drink or told of any cooked options. It was hard work. The piece de resistance by far though were the fries/frites we order as a snack on the last night at 9.15pm. What arrived were fat/grease sodden and brown coloured. They were literally inedible. On pointing this out the waiter took them away and then (too quickly) delivered back a plate of exactly the same quality, if the not the very same fries. It is supposed to be a 5 star hotel but our experience was, sadly, a long way off this level. Unless you don’t care about service I would give this hotel a miss. For the record I have posted probably 1 or 2 other reviews on here in the last 20 years. It takes a lot to make me bother and I did give all this feedback to the hotel at the time.

Villa Saint-Ange is a stunning property, beautifully designed with serene surroundings and tasteful details. While the aesthetics and most of the staff were truly wonderful, unfortunately, my experience during a recent one-night stay did not live up to the level of service I expected from a property of this caliber. Upon check-in just after 5:00 PM, I was informed I would receive a complimentary welcome plate, with the option to have it delivered immediately or later in the evening. I opted for 7:30 PM, but despite reminding the front desk, the welcome plate never arrived. I was also told that the pool would remain open until 8:00 PM and that poolside service was available. I arrived around 6:30 PM and was informed that towels were no longer being distributed for the evening, though the attendant did make an exception and provided two. When I tried to order a beverage, I was told that service had already stopped—contrary to what I had been told at check-in. While I was in the pool, the attendant began closing umbrellas—including mine—even though the sun doesn't set until approximately 9:30 PM this time of year. Interestingly, a few loungers down, another guest’s umbrella remained open. About 30 minutes later, I saw that same guest approached and offered beverages, which were later delivered by the same attendant who had told me service had ended. While most of the team was professional and courteous—particularly at the front desk and valet—these inconsistencies in communication and service impacted the overall experience. I was traveling through the area and only stayed for one night, but sadly, my brief stay fell short of the standard I had anticipated. With some attention to consistency and guest follow-through, Villa Saint-Ange has the potential to offer a truly exceptional experience.

I have mixed feelings about this place. While I did enjoy my stay overall, the photos on the travel website looked NOTHING like the reality. I booked the room expecting a clawfoot tub, but when we arrived there was only a shower. To be fair, the hotel’s water pressure was excellent and I did enjoy the shower, but I feel the listing should reflect reality more accurately, At the very least, it shouldn’t show amenities that may not actually be available. That said, the service was excellent, and the hotel has a lovely garden that added charm to the stay. The breakfast was acceptably good.