Villa Sassa

Amazing stay. I loved this hotel. The Hotel free shuttle picked us up from the train station. Large rooms with extra-large balcony overlooking the Alps and water. Hotel has a wonderful indoor and outdoor pool, as well as Sauna and spa. Beautiful breakfast area with amazing views. Is a good 10 Min walk into town, or the bus stops out the front to take you to town, with the free transport card. Staff were all wonderful.

A very disappointing visit, our expectations really not met with this bland, outdated hotel. The hotel's primary focus is the Spa side of things. This is obviously the main income for the hotel and shows. upon arrival, the receptionist was so rude, I felt like I needed to apologise for checking in, we were certainly met with what can only be described as a cold greeting. Things didn't improve, it's a soulless hotel with a bland feel. The Room - Pointlessly large, we booked a suite, expecting a bit of luxury for our 3 night stay, but even the basics weren't met. This, the first hotel I've stayed in with a fully fitted kitchen, oven, cooker, fridge/freezer, even a dishwasher. Sounds impressive! Non of this is usable because the cupboards, of which there are plenty, are completely empty, no cutlery, plates or pans, and who travels with any of these items anyway? Tea and Coffee making facilities are in the kitchen though, kettle and cups, coffee, want milk with your coffee? No, non supplied. The 1 sugar sachet available, but looked like it had not only been in the room a long time, but previous guests carried it around in their pockets throughout their stay. The expensive mini bar though, that's well stocked with overpriced junk, there to tempt you. The rest of the room was so sparse, the only thing breaking up the magnolia walls were two A4 size pictures that had not only faded with the sun, but a previous guest had hung upside down, it would appear housekeeping hadn't noticed. It's not a place you want to stay and relax The positive side, the Breakfast and Restaurant /Bar areas were lovely and the service was good. Its just everything else that lets this place down.

First, I truly appreciate the room upgrade we received (from a premium suite to a grande suite). The staff are very kind and supportive. We in fact appreciated the shuttle service from and to Lugano Central Station. The hotel is greatly located, accessible by public transport, and some suits offer great views to Lugano lake and the city. Our villa was air conditioned which is both rare and a great feature. The pools looked cleaned, and the infinity pool offered amazing views towards the lake. However, the inside pool was occupied by the aqua fitness courses and we could not enjoy that. In addition, the breakfast was modest, though the scrambled egg was particularly good. They also offer a very nice coffee. About the suit: I expected our suit to be more charming, however it mostly looked empty and there were no specific decorations like the official photos. So, the vibe was a bit disappointing and the room equipment was rather old. Overall, the view and staff made it worth the money we paid.

We really enjoyed our time there — the suite was spacious, very clean, and offered a truly breathtaking view.The extra bed was quite basic and uncomfortable for our child. A more comfortable option would be greatly appreciated by families.||||The bedside lamps in the bedroom appeared rather worn and didn’t quite match the otherwise elegant style of the hotel.||||The kitchen was completely unequipped. Having at least some basic items such as plates, glasses, and cutlery would be very convenient, especially for families traveling with children who might want a small snack between meals.

We had a wonderful stay here at the beginning of August. We booked a premium suite (room 153) and seemed to be very lucky as the room was brand newly decorated. It was spacious and very clean. Over looking the pool and the city. We used the pool each day and never struggled for sun-beds. I thought it was a lovely touch that they provide you with a bag to use for the pool. |We ate in both restaurants and were very happy with both. Breakfast was also very good but couldn’t enjoy it outside as too many wasps (can’t be helped) |The location was perfect, 10 min walk from station and down to the lake. Plus you are given a free bus pass for your stay. The staff were friendly and helpful. We will definitely be back.

Comfortable, quiet, great views from rooms and outside restaurant terrace, very good breakfast, helpful and friendly staff. Unusual and novel layout, the room I had was much bigger than expected, comfortable bed. Overall, well maintained and clean, also good value. Check room view on booking as other side of hotel misses out on the awesome mountain and lake views.

We had the pleasure of staying at Villa Sassa on a recent trip to Lugano. Our room was very large with a full kitchen, dining rm, living room and balcony with a lovely view of Lake Lugano. The breakfast was good with lots of selection and a great balcony to enjoy it on with a fantastic view. Very close to the train station and if you are travelling light you could probably walk it. It's about a 15 minute walk to the centre of town with lots of restaurants to choose from. We did the Monte Bre tour which was really interesting and beautiful. The hotel itself is not super high end in terms of finishes but the service was great and we'd definitely stay there again if we travel to Lugano.

The hotel and facilities were really beautiful, and the staff were super friendly. I had booked a premium suite, and they upgraded me to the top floor. The apartment was huge, with three bathrooms and two bedrooms. The view was absolutely amazing. The amenities at the hotel make you just want to stay in all day without even going out.

The hotel villa Sassa is definitly well placed on top of Lago di Lugano with a wonderful view on the lake and the mountains. Some of the many rooms the hotel must have are close to a quite noisy street. The infrastructure is definitely of a 4 star hotel - especially good and really also state of the art and very spacious is the fitness area. That's probably also one if the reasons why the Swiss national football team (Nati) is also staying in this hotel when they have a match in Italy. The infrastructure of the rest of the hotel is from the 80/90ies but the prices definitely from a todays 4 star hotel. In oder words - a quite good hotel but way too expensive for the outdated infrastructure.

Spectacular, Gorgeous Setting with Two Safety Issues The setting of this hotel, and the huge balcony off our room with gorgeous views of Lake Lugano and the mountains, make me hesitant to raise two safety issues that might deter some. There was only one stairway in case of fire. It's odd that this is allowed in Switzerland of all places, but the layout of the hotel is rather unconventional in that the reception desk is at ground level and then guests take an elevator down a level which is linked to several buildings and you take an elevator up to your room in one of these. The website says that part of the complex is for long-term residents, part a conference center, with part serving as a conventional hotel. Second safety issue was entrance and egress from the tub/shower. A fixed partition meant that you had to step into the sloped bottom at the end of the tub. I braced myself on the nearby sink but I always found my feet slipping slightly on the wet surface as I climbed in and out. This setup should be corrected and grab bars installed. We did have wonderful meals in the hotel restaurant and the breakfast was excellent with (again) those breathtaking views. There is a very nice pool which also has a great setting. Be sure to ask at the desk for the free pass on local busses (bus stop just outside the hotel to center of town), as taxis in Lugano are outrageously expensive (one relatively short ride to a restaurant cost $60 one way!). Would I stay here again? Quite possibly (life has its risks), and it's too bad I have to identify two shortcomings.

The hotel is great in (almost) all points. We had a veeeery spacious and nice room with a beautiful pool and lake view (I guess we were upgraded). The room and the hotel in general are very clean and in good keep. The staff is very attentive and always ready to help. The gym, swimming pool and jacuzzi are nice, too. Breakfast is great, there was almost everything you might wish, incl salmon and Prosecco (though I did not try it). Cappuccino is tasty. Some shortcomings: cold water in pool, only separated saunas for men and women, lack of frish fruit for breakfast (fruit salad is sugared), no chicken cold cuts (only pork), dinner was rather dissapointing (no choice for the main course, small portions as for a normal man, the atmoshere of wanna-be-classy). All in all I enjoyed my stay in Villa Sassa in Lugano and would recommend it for a stay.

This place has an amazing gym and a nice pool and view. Location is not ideal, nothing in the immediate neighborhood but very close to train station. The rooms can be very nice and spacious depending on where you get located but only if you get an upgrade. The food is decent, particularly breakfast but they run out of pastries very fast....apart from these things the service is very bad given the price. They are not accommodating and they don't provide the service they should given the price. Their bad service outweighs their amenities which is kind of frustrating (hence the two stars) because the place has potential to be a really nice hotel overall.