Villa Sassa

Room was beautiful, spacious, with a large balcony, and a pool view. The bed was comfortable and everything was very clean. The breakfast was wonderful with ability to sit indoor or outdoor with a nice view. We were invited to the sunset pool party for 40 francs each. It was nice but all was running late, and the food was very slow to be served. However, the entertainment was very good. While there, we used the gym, which is spectacular, very large with tons of equipment of all kinds! We also get massages which were excellent. The spa and relaxation part of the stay was the best. This is a great place to relax and take a break. This area of Lugano is not very walkable, but the bus service is free in the city. We stayed mostly at the villa and enjoyed the relaxation. They have great healthy, food choices and are very conscious about allergies, gluten and otherwise.

I don’t normally leave reviews but the staff here are so helpful and awesome. They picked us up from the station (waited 10 mins because we were lost) and dropped us off at the station on our last day which was extremely helpful as we had some heavy bags. They also gave us a free upgrade upon checking in which was hugely appreciated as it was our honeymoon and really made it special. The hotel while dated in places really makes up for it it in charm. It’s a bit like stepping back in time but in a really nice way. Everything is extremely clean and our bedding and bed were extremely comfortable. They even asked us what type of pillow we preferred before arriving and as we like softer pillows they provided these which was great. The pool area is amazing the views are incredible. Breakfast is also decent and the staff can’t do enough for you. We’d really love to come back, thanks so much!

I stayed at this beautiful property as part of a Gate 1 tour. Villa Sassa is set back from the street enough that it’s secluded and quiet. Many amenities as you’d expect….fitness center, excellent breakfast, spa, etc. Personnel at reception were exceptional, especially Marco, who went out of his way to help me with arrangements while my partner was hospitalized.

We loved the hotel. Our lakeside room was lovely with magnificent views. The grounds were lovely. Everyone was so nice and attentive. Clean and well decorated. Sitting on the balcony overlooking the pool and lake was so relaxing. 10 minute walk to train station. I hope to return in the future. We were extremely happy with our stay.

Amazing..this place absolutely delivered what promised amd exceeded the expectations. The location is totally superb: walking distance from the station and city center with a breathtaking view. The level of service outstanding, super kind and friendly staff, made me feel like at home. The breakfast is served by the terrace and offers a spectacular view. Good choice of food ( Prosecco too which is not always so common) . My espresso was 10/10 Maybe the decor and structure itself is a bit outdated ( its a 90s hotel) but the whole experience is really amazing. I already booked my next stay in the suite.

We visited again after a couple of years because of the hotel location and overall feel, and also the large family apartments which make the stay so comfortable. Our lakeside apartment was lovely with magnificent views. The grounds were lovely and well maintained, relaxing by the outside pool was perfect. Everyone was so nice and attentive. The only negative was that we were never informed about the Ticino ticket (and we used public transport a lot) or about the free shuttle to the train station, this was the only colleague at reception then who felt short of expectations. The matrace in the main bedroom also needs replacing. Otherwise we went for a short recharge and despite of the high price, I felt this was a very relaxing stay, I could just sit on the balcony and look at the lake and Monte Bre for hours.

Negatives: - The rooms are old, beds uncomfortable, furniture is old, no AC. - Bathrooms vents don’t work causing humidity in the rooms. The only air is possible by opening windows, but at ground level facing the public road, opening a window for air could be a safety concern. Positives: - Excellent full gym & spa with Olympic lifting racks. - Restaurant food is fine and terrace/infinity pool view is excellent

Great overall Expierence ||Check-in is great and smooth. Special Services like Pick-up at the Station Lugano, the Room is large with great balcony and fantastic view over Lugano, Gym very well equipted, Pool great for hanging out. Staff super friendly with great Service.

The hotel villa Sassa is definitly well placed on top of Lago di Lugano with a wonderful view on the lake and the mountains. Some of the many rooms the hotel must have are close to a quite noisy street. The infrastructure is definitely of a 4 star hotel - especially good and really also state of the art and very spacious is the fitness area. That's probably also one if the reasons why the Swiss national football team (Nati) is also staying in this hotel when they have a match in Italy. The infrastructure of the rest of the hotel is from the 80/90ies but the prices definitely from a todays 4 star hotel. In oder words - a quite good hotel but way too expensive for the outdated infrastructure.

Spectacular, Gorgeous Setting with Two Safety Issues The setting of this hotel, and the huge balcony off our room with gorgeous views of Lake Lugano and the mountains, make me hesitant to raise two safety issues that might deter some. There was only one stairway in case of fire. It's odd that this is allowed in Switzerland of all places, but the layout of the hotel is rather unconventional in that the reception desk is at ground level and then guests take an elevator down a level which is linked to several buildings and you take an elevator up to your room in one of these. The website says that part of the complex is for long-term residents, part a conference center, with part serving as a conventional hotel. Second safety issue was entrance and egress from the tub/shower. A fixed partition meant that you had to step into the sloped bottom at the end of the tub. I braced myself on the nearby sink but I always found my feet slipping slightly on the wet surface as I climbed in and out. This setup should be corrected and grab bars installed. We did have wonderful meals in the hotel restaurant and the breakfast was excellent with (again) those breathtaking views. There is a very nice pool which also has a great setting. Be sure to ask at the desk for the free pass on local busses (bus stop just outside the hotel to center of town), as taxis in Lugano are outrageously expensive (one relatively short ride to a restaurant cost $60 one way!). Would I stay here again? Quite possibly (life has its risks), and it's too bad I have to identify two shortcomings.

The hotel is great in (almost) all points. We had a veeeery spacious and nice room with a beautiful pool and lake view (I guess we were upgraded). The room and the hotel in general are very clean and in good keep. The staff is very attentive and always ready to help. The gym, swimming pool and jacuzzi are nice, too. Breakfast is great, there was almost everything you might wish, incl salmon and Prosecco (though I did not try it). Cappuccino is tasty. Some shortcomings: cold water in pool, only separated saunas for men and women, lack of frish fruit for breakfast (fruit salad is sugared), no chicken cold cuts (only pork), dinner was rather dissapointing (no choice for the main course, small portions as for a normal man, the atmoshere of wanna-be-classy). All in all I enjoyed my stay in Villa Sassa in Lugano and would recommend it for a stay.

This place has an amazing gym and a nice pool and view. Location is not ideal, nothing in the immediate neighborhood but very close to train station. The rooms can be very nice and spacious depending on where you get located but only if you get an upgrade. The food is decent, particularly breakfast but they run out of pastries very fast....apart from these things the service is very bad given the price. They are not accommodating and they don't provide the service they should given the price. Their bad service outweighs their amenities which is kind of frustrating (hence the two stars) because the place has potential to be a really nice hotel overall.