Barfe1jd
Google
We traveled all over Thailand for two weeks, and this was by far the worst experience of our trip. We booked directly through Villa Sirilanna’s website back in August 2025 for our November stay, knowing the Yi Peng Festival would make Chiang Mai extremely busy. Unfortunately, that was a mistake, booking directly meant we had no protection when things went wrong.||Just two weeks before our trip, the hotel abruptly canceled our reservation, claiming “management changes and construction.” My panicked emails went unanswered for an entire week. When they finally responded, they said the room was suddenly available again.||At check-in, things got worse, they tried to charge us more than three times (almost four times!) the agreed-upon price, hoping I wouldn’t notice. Only after I insisted and showed the confirmation from their own website did they reluctantly correct it.||Breakfast was overpriced (250 baht per person) and disappointing. You can find much better food nearby for half the cost. The only positives were the large, ornate rooms and the convenient Old Town location.||Overall, the stress, dishonesty, and lack of professionalism completely ruined what should have been an enjoyable stay. Avoid booking here, there are plenty of other hotels in Chiang Mai that actually value their guests.