Villa Soula

Good: Great location — only a 5-minute walk from the bus station. Offers luggage storage, showers, and free items like water, coffee, shampoo, conditioner, and body wash. Check-in/out instructions were clear and prompt via email. Bad: The room and bathroom were extremely small and uncomfortable. Wi-Fi was very slow. Reception is not 24/7, and we just got message to use a room that was unlocked. No refunds under "any circumstances", even in weather-related situations like canceled ferries (even with proof). We accepted this because my option was the non-refundable one. Serious issue: We found BED BUGS in our room during the night — caught over 10 and found eggs and warms behind wall decorations. We were moved to another room after calling emergency line of reception. The next day, staff said no further compensation would be offered as they had already "done their best." The unpleasant experience due to bed bugs in the middle of the night was clearly the result of poor cleanliness. They denied any fault in cleaning and claimed it was the first time, but we found other reviews with the same problem. Clearly, this place has recurring bed bug issues. While we appreciated being moved, that should be the bare minimum. Although the staff was generally kind, better handling and some compensation would have made a difference. I hope this review helps future travelers make an informed decision and have a pleasant trip to Santorini.

Lovely hotel near centre of Fira. Close to airport only few min. Rooms are very clean and nice. Everything what you need in the room. Beds comfortable. Staff very friendly and helpful. Excellent service. Beautiful view for sunrise from tarace.

The front desk person was great, and the location is excellent, just a few minutes up a hill and you're in the thick of it. The rooms are lacking though. Uncomfortable pillows and bedding and the world's smallest shower stall, not big enough for an adult male. Nice patio though!

Close to city centre and really beautiful mural above the pool. Easy access to the pool with reasonable opening and closing pool times. They clean your room to the best quality everyday so we're always stocked with new towels and toiletries. Would recommend coming back :)

Stayed here for 4 nights. Excellent location and clean place. Good value for money.

Excellent place to sleep in Santorini, the rooms were clean and everyday someone would clean the room for us and the service was friendly and welcoming. The localization was pretty good and the prices were accessible, the only thing that kept Villa Soula to have a better rating was the pool, since it is build underneath, there is no sun so people get cold when swimming there. I had an excellent experience in Santorini and Villa Soula was also a part of it.

Very close to the main streets in Fira, just 5min walk from the bus station and shops. The staff was always there for us and was very helpful. We enjoyed a lot during our stay.

I absolutely loved this place! It's in a fantastic location, right in the heart of Fira and Santorini, and it's very affordable. There's a pool to enjoy, and it's next to some of the best restaurants and the main bus square. Being in central Fira means you can catch buses to anywhere on the island. The hotel staff are incredibly helpful, providing schedules and arranging taxis if needed. The reception is super friendly and welcoming, and they speak perfect English. My room was spotless and very comfortable, with a great bed. The pool area is perfect for relaxing. I had a wonderful stay and highly recommend it!