Village Cinema

I love this movie theater. It always has the best movies in, and I always enjoy the reclining seats. There seems to always be seats for me and my friends when we go out to see the latest movie and we never have a problem booking our tickets online. When we do. The environment is fun, but modern and I enjoy being there. They have a good snack selection with lots of options for me. The staff is always kind and ready to take my order so that I can get to my movie faster. Overall, probably one of the best theaters in Idaho. Definitely recommend going there if you’re looking for a movie to watch!!

Took the family to The Village today we normally go to the Eagle Lux but was sold out. Oddly, picked a theater without reclining seats. Didn’t even know that existed. Once you have reclining seats everything else is less than adequate. Also…just a word of advice; we bought two drinks and a popcorn for $31 and they asked for a tip. Enough with the tips already. Not everything requires a tip, especially when the profit margin is 95%. Lastly, encourage the employees to smile a bit. ;-) It’s all about the customer experience.

Me ( a 32 year old woman) went to see moana 2 with my child and a few months old 3pound puppy. There were no signs that dogs are not allowed, employees where we purchased the tickets commented how cute the dog is, the guy who took our tickets said what a small dog, the people where we bought popcorn said it’s a cute dog. We watched the movie with the puppy in my lap, left and were walking towards the exit when a person by the name Taylor stopped us and started yelling in my face that “she will let me slide this one time” and “I’m giving you a warning”. I asked her to call her manager as I did not like how I was being treated. The manager who wouldn’t give out her name a little thing that looked like a 10 year old came over and started telling me that I am trespassing and all talking over one another and it was just terrible. But amazing part was that the “manager” said that no one saw me with the dog and that I snuck the dog inside and that they will call the police. I let them call the police as this was insane. First they sent a little “security” guy who also wouldn’t share his name and then he called two more “security” boys while we were waiting for the police outside. Taylor at one moment burst i to tears and fell into the arms of her coworkers. Insane experience and completely incompetent employees who can’t decide if dogs are allowed or not but thought it was smart to stop me while exiting to threaten me. Attaching a few pics of the event.

Great place to watch movies. Had VIP but found the seats not comfortable so we switched to the regular which reclines and has a tray table. Friendly staff. Clean place.

The Village Cinema is a truly magnificent theatre with grand architecture and a relaxing atmosphere. You have an open bar in the loft by outdoor patio overlooking ticketing and concessions below, magnificent murals, chandeliers, luxury accommodations and excellent customer service. The 21+ viewing section in the upstairs, seating is truly worth it to enjoy drinks and food from a more private viewing balcony with excellent overall view of the movies. I've always received top tier hospitality from staff and management at the Village Cinema. Stairwells, seating, bathrooms, carpets and eating areas have always been very well maintained on every visit and cleaned with an impeccable eye for detail. We've always felt comfortable at the movies here and enjoy the experiences fully. We will love to return on future visits to Boise West/Meridian. The most surprising part is the affordability of viewing a movie here is quite cost effective for such a high end Cinema and great quality beverages(including 21+ mixed drinks and canned beverages). The ability to pick seats with the theatre has always worked amazing however we've had issues booking online in advance before, so I recommend booking tickets directly in person. Also, since it's at the Village there is great proximity to a lot of parking, restaurants, lodging, and shopping that Meridian is known for. Highly recommend this Cinema it's out of this world! I haven't been to one quite like it. Don't be too disappointed that there's no reclining seats, you'd never want to leave if they had them! As an added bonus this cinema is entirely wheelchair accessible, even the upstairs there's an elevator to access second floor 21+ balconies. Truly a grand place and the fountains right out front really make it a spectacle.

I love love love this theater! Beautiful inside and the seats are to die for. Reclining seats with your own attached table. I love the fact there is no one directly behind you too needed with your seat. It also limits the number of people during the movie, making for a better setting for movie watching. Will definitely be back.

Place went to the birds. Theater 7 smelled of puke, was freezing cold, and has very loud drunk people on the balcony who had zero interest in watching the movie. Even spilled soda on me from the balcony. At least I hope it was soda. Everything is run down and dirty. Front doors have broken signs on them, as well as the hand dryers and checkin kiosks. It's basically a sea of broken signs. The chairs also seem broken, where the slightest movement causes the foot rest to collapse. Finally there was very little surround sound. No bass at all. I remember a year ago the bass was so great it would vibrate the chairs. Overall, I think the place is the new dollar theater, where one should expect puke, drugs, alcohol, rude patrons, and half of all fixtures to be broken. Kind of like a porn theater.

Beautiful theaters with great screens, sound & comfortable reclining seats. Not quite what it used to be though. When it opened, they had gelato, baked goods from Kneaders and a more up scale snack bar. That has dwindled over time. Also, the self serve kiosks are almost always out of order and the ticket counter is usually understaffed. Additionally, the Backstreet Bistro used to be a great full service restaurant. May all be an example of overbuilding and inability to keep up economically, especially after COVID. Still a really nice theater but not quite the special experience it used to be.

Nice theater, very comfortable seating, has a coffee bar. I choose it if they are showing a film I want to see. I should not have to make up more words to post YELP

We came here for the 1st time today to see Moana 2 for the 2nd time. Tickets were a fair cost, our seats were clean and comfortable. The young guys working today at the snack stand were all nice and helpful. We got a large popcorn and they don't have real butter here, it's soy oil so we had to skip it, that's a big bummer for us, my kids said it wasn't good without butter. I also got an iced espresso, it wasn't good either. Then we got Smart Waters so that we had clean water and it was $6 per 12oz Smart Water, which was crazy! We were in theater 14, it had a light musty smell, especially where you walk in.

Went to a movie today in the VIP section and it has really gone downhill. They were out of wine and there weren't many snacks. They did have stale popcorn. The guy at the counter was not friendly at all and the theater was dirty and smelled bad.

Could be fantastic, but in reality isn't very good. 1) Get there early - During the day, they have all of their workers at the concession stand. So when you want to buy a ticket, you have to wait 5-10 minutes for everyone ahead of you to get their food. The ticket-only counter doesn't open until the evening rush, so get there early! 2) Creepy creep - The creepy creep snuck into our theater during the middle of the movie (We were the only two people in the theater). He crawled along the ground, and then spied on us by looking around the corner from the row in front of us. His head was literally on the floor! He was an older guy, either the manager or owner. Does he think he's invisible? Creepy!!! 3) Finally... False advertising - Their 21+ area with "Happy Hour all day" advertised actually doesn't open until 6pm. But the theater shows movies starting at 11am! We won't return to this theater. The seats are nice enough, and the screens are good, but the lack of appreciation for the customer's experience is atrocious.

My boyfriend and I went to watch Dune 2 and I was extremely excited. Social media hyped up the Dune popcorn buckets but unfortunately they didn't have them the Saturday after the movie released. We went up to the 21+ VIP to grab drinks and a snack but the Nachos were mid, minimal nacho cheese and toppings were a bit soggy. For $11, there was much to be desired. We got the whiteclaw bucket for $20 which was a great deal and Dune 2 was amazing. Would definitely go again and next time would try the large pretzel and the burger! Stay tuned.....

Really comfortable seats. Even though I hadnt been there before it was very easy to find my assigned seat. Purchasing tickets online was especially easy. Someone told me you could order refreshments to your seat, but nothing like that was explained and I didnt know how to do it. Would like to try it next time maybe?

I was in town this past weekend visiting my boyfriend in Idaho and went on a date to Watch Guardians of the Galaxy vol. 3 here at the village cinema before having dinner at the nearby Kona Grill. This theater is ginormous, clean and beautiful !! It's different from the movie I'm used back home by I love the atmosphere here. The young man at the ticketing booth was very friendly as were the concessions stand employees and ticket taker. We got pretzels at that's our favorite movie snack and headed into the auditorium. The seats were modern recliners decked out with retractable food trays. It was a very comfortable moviegoing experience and I look forward to returning when I move to Idaho next year!

Staff said 1 free refill if you buy the Large popcorn but when I came back for it they refused it. When I asked for a water instead of the popcorn refill they gave me a kiddie cup. The whole interaction, staff was pretty rude, seemed like they just wanted to leave which I understand, but to the higher ups: should probably put last call hours on the popcorn refills, or don't promise 1 free refill at all. Also treat your Idaho staff better.

I give 3 stars. The reason for this was that it was uncomfortably hot for our showing of Furiosa. We saw this movie at 3:20 pm. Lobby was nice and cool but theater 3 was HOT!!!!

We always love coming to the movies, something about watching a movie on the big screen and the smell of warm popcorn is the best. My daughter loves watching movies, we had a girls date we came with her little cousin. We watched Avatars the way of water. My daughter is in a wheelchair and I like the fact that they have accessible seating, some theater rooms have better accessible space but this one was the one with the screen too close and the seats didn't recline out like other rooms do. It was hard to get used to the big screen so close to us. They should have some accessible seating on the top, too. Overall, we enjoyed the movie. The pizza was not bad, and the nachos brought me memories of being in high school and going to the 7-ELEVEN to buy nachos for lunch. The kids' popcorn pack is pretty good ,popcorn, a drink, and candy; it's not a bad deal. One thing they should try to find a way to bring back the discount for the caregivers who bring participants to the movies. But overall it was good we enjoyed coming to the village cinema

Great theatre, love the 21+ area ! Just a little awkward to move through the rows. The food service was nice :)

We decided to stop in the local Cinema to see a Quiet Place II. We did order the tickets online, but the machines are not in service. You have to get in the regular line, and then they print them out for you. I decided to grab some popcorn and a drink. A trick I use in my state is pay for a large popcorn, and ask for three TRAYS. These are the brown carry trays. Pour the popcorn into two trays. Ask for a refill. Then pour half of that one into the other tray. Not you have enough popcorn for 4 people. If you onky have three people you can get 2 trays instead. We had tons of popcorn. It was the perfect amount and super cheap. If you get a large drink there is one refill. I really love the recliner seats in the theatre. I also loved how there was a wall separating you from other rows, which helps with distractions. They even had trays to hold the food which was super cool.

Do NOT get tickets to the "luxury recliner seating" theater. They do not recline, the seat bottoms simply slide forward and backward, the back support doesn't move at all. Making them unbelievably uncomfortable to sit in, it forces you to sit in awkward angles. Not sure how high these people were when designing these seats but whatever it was it must have been strong.

Google review summary 5 4 3 2 1 4.5 (2,528) Reviews Allreclining 148 balcony 30 valley 23 dinner 21 +6 Sort by Most relevant Newest Highest Lowest Brenden P 4 reviews 2 minutes ago NEW Edit: they did nothing but apologize which means nothing to me The absolute worst experience I have ever had trying to see a movie! It is quite ... More 1 Village Cinema (Owner) 14 hours ago Hi Brenden, I'm so sorry to hear this was your experience can you please DM or email us at meridian@cinemawest.com so we can further discuss your experience. Taylor Walla Local Guide·134 reviews·901 photos a month ago The Village Cinema is a truly magnificent theatre with grand architecture and a relaxing atmosphere. You have an open bar in the loft by outdoor patio overlooking ticketing and concessions below, magnificent murals, chandeliers, luxury ... More +2 1 Village Cinema (Owner) a month ago Wow! Thank you so much for the incredible review ! Thomas Griffiths Local Guide·307 reviews·114 photos 3 months ago The theater (auditorium) we were in was kind of small. We were in the 2nd row which was where the ADA Accessible seating is located. Due to the small size of the auditorium, our seats were ... More +4 1 Vina Carpenter 36 reviews·46 photos 3 months ago It was our family's first time and we were so impressed by the comfort of the seats! The seats recline and it had individual trays for your food & drinks! Loved that we could pick our own seats after we purchased the tickets online. Definitely recommend this place! Village Cinema (Owner) 3 months ago Vina, thank you so much for the outstanding review! Brenden P 4 reviews 2 minutes ago NEW Edit: they did nothing but apologize which means nothing to me The absolute worst experience I have ever had trying to see a movie! It is quite unfortunate that I can do nothing to make this situation right. First: I purchased tickets on December 4th 2022 online to see Avatar Way of the Water on December 17th 2022 @ 1:55 pm. When we arrived and went to the desk to receive our stubs they said the tickets were voided out and sold again to someone else. So now our seats are double sold. That was a whole ordeal too long to write out... Second: The screen was only projecting one fifth of the trailers only to have that finally fixed half way through the final preview Third: The sound was all messed up in the theater where it seemed only 2 speakers were actually playing the audio. The messed up seats had a domino effect on 2 other couples who spent their hard earned money as well all because somebody named Tanner voided our tickets. I don't care how fancy this theater is, I will not give them a dime of my money.

Overall gross experience The ticket person was very kind, which is why I gave two stars instead of one. Line for concessions made us 10 min late for our film, even though we got there 25 min early! It seems the theater is understaffed. We ordered nachos and they were cold by the time we got to our seats. They pour the nacho cheese right onto the chips instead of being in a preheated cup like most theaters do, so they got cold and nasty fast! My husband said the the guys bathroom was a mess, the women's was okay. We were in theater 10 sitting at the top and it smelled like farts up there! The air was stale and stuffy. The movie also glitched and shut off at a pivotal point in the movie so who knows what happened then! I wouldn't come back here....yeck.

could order a glass of wine to bring into theater, but food choice lacking. I had anticipated the 21 + "bar" area would be open for food and beverage prior to movie time. We bought the 21+ tickets believing we'd have opportunity for more than popcorn and soda. Not the case. Seats were fine, but not impressed with much else. though we were able to order a glass of wine( choices limited - like a house wine).

Staff was friendly, prices are very reasonable, popcorn was great, and theater was very clean. I only wished I choose seats further back as selecting my seats online was hard to gauge the distance to the screen. I would never choose the first two rows within reclining seat theater so I've learned my lesson there. Will be back again

What's there to say about this place?? If you've ever been to this theater, you KNOW its fantastic! I've read some bad reviews about it tho. Like movies will just stop and staff doesn't reimburse or compensate the customers. Luckily, that's never happened. If I had to say ONE bad thing...its pricey af! Then again, most theaters are! This place charges a dollar or more for tickets, snacks, etc. Its basically the ALBERTSONS of movie theaters hahaha! Their VIP section is THE. BEST. WAY. TO. WATCH. ANYYYYY. MOVIE!!! Go in the afternoon and VIP is like $7 dollhairs! AMAZING deal! Because you're up above the peasants, hahaha! and there is a wait staff...I mean, c'mon, ya know?? Ya can't go wrong! It's my favorite theater in the Boise area. Thanks, yall! Cheers!

Very comfortable chairs, loved the small room. Popcorn is okay but I've had better ones.

I Like the the theatre. I Like that It is Super Cheap on Tuesdays. Plenty of food options and offers Dolby which is a MUST. The VIP has a cool concept but those seats are NOT comfortable. Recliners MUST be part of the VIP experience, not just dining n stuff... I also wish ALL screenings had Reclining chairs, especially the Giant Screen or Dolby showings which would be amazing. Other than that, i love coming here.

Great cinema, I had a really good time. Right next to yardhouse! I love yardhouse honestly.

Very frustrating experience. D box seats sold online as a 6:30 showing but got there and seats all broken and had to wait for next movie 7:20. Tried to blame fandango but I purchased directly from theater website. Not happy movie goer today.

Went and saw Top Gun 2 last night. The venue was clean and the staff was working hard. I was told by the manager how they recently received several poor reviews due to the large crowds and running out of popcorn. I guess that's a sign of the new meridian. No patience. I thought they did great

If you live in Boise, chances are you know all about the majestic 'Village' with beautiful water features, gorgeous plants and flowers, restaurants and shops. One of the biggest perks in my opinion of the 'Village' is the movie theater. You can enjoy shopping, dining, and relaxing all in one amazing area. My favorite thing about the theater are the reclining seats. For someone like me who is in chronic pain and nausea, being able to stretch my legs out and lay back is essential. We only go to this theater now for this specific reason. The theater is always clean including bathrooms, floors, and chairs. My one complaint is the fact that the automatic ticket machines are ALWAYS broken. Also, if you buy your ticket in advance it gives you a barcode that you can show on your phone. However, this theater is not with the technology of today which means the ticket person has to literally write the barcode number down on a piece of paper. One evening, which was particularly busy, the 8.5/11 sheet of paper was filled top to bottom, in the margins, on the back, not one white space left. These poor employees! Get them a scanner!! Their website also feels very outdated. This cinema really needs to step it up in that department. Otherwise, we have not had any bad experiences and it is by far our favorite theater. Can't beat $5 Tuesday night specials!

Tonight the hubs & I went to see a movie with dinner. This is our second time doing the VIP21 at the Village Cinema. Gotta say - it's nice to have dinner while watching a movie. Only down fall - hard to see what you're eating cause it's dark. Seating of course was comfy & roomy. Service this time was a little disappointing...our server took order, brought food but never came back to see if we needed a refill or anything else. I really wanted to try their Creme Brûlée Popcorn...that will be on the next visit.

Since my last review, we have definitely been to this theater many more times and it's still our first pick. Overall recommendation is to always go online and look up the movie you are wanting to see ahead of time. You will set yourself up for a much better experience, because you'll already know if the move is sold out and if not, what seating options are left. My absolute FAVORITE new update to this theater is the option of those with the reclining seats. So good! The seats are so comfortable and roomy, every seat is a good seat and each person gets a little table and drink holder. I'm not ashamed to bring my blanket for a little added comfort. Do note, these can sell out fast because there are far fewer seats in these theaters.

This movie theater is so nice & the decor almost makes you feel as if you've stepped into a theater from the faraway past. The staff is always so kind too! I only have one small con that isn't even a big deal, but it's that the popcorn comes in paper bags, which can be noisy & more prone to spills - but that's such a small problem to have!

Hello Village Cinema, I walked to your lobby to check out the environment and I was pretty impressed. I haven't watched any movie yet but I'm planning to. The reality is the wave of new comers is not stopping. People are moving to Boise especially from Blue states and they are not forgiving when it comes to expecting high quality service. I believe you already know this but a reassurance doesn't hurts. For what it's worth I liked what I saw and I was definitely impressed.

Clean modern and huge comfy chairs. If you're going to see a movie, this is a place to go!

The VIP 21+ balcony seating is simply too awesome to pass up. Makes for a perfect date night for my wife and I, and you get a solid view of the screen with plenty of privacy and a dedicated bar. The lady at the bar was extremely friendly and helpful - the theatre was clean and the chairs were super comfortable. Going back soon!

What is with the new seating!!? The concept is great, but they are so uncomfortable. They are supposed to be the plush recliner chairs, almost like is what is in the "VIP" seating. But they failed miserably. The chairs recline, but don't stay reclined. So you will sit at a 90 degree angle The whole time you are watching the movie. We left with our back hurting. Go back to the old seating or fix the recline.

It's an experience! The first theater we went to when we first moved here and still one of our favorites. Right smack in the middle of play, shopping, and food! Gorgeous theatre.

I was watching F9 a hour into the movie the manager stated we were in wrong seats and said are seats were available but they were not. So I will never go back to the village and would suggest you don't go either. Thanks Chris

It took multi tries over multi yrs... but I just had the most wonderful VIP experience. I had a delicious salad (tip: was delicious w/popcorn added to it!!!)... also had gelato & the Mgr helped me order a yummy drink that complimented the food. Excellent genuine smiles & service by all... I'm definitely coming back to the VIP area again! It seems the best strategy is to just order via the bartender & it will be delivered in a timely manner. (The times I've tried w/a waiter they have gotten bogged down w/larger groups.)

Most favorite theatre in the Treasure Valley! Love that I can order my tickets online, select my seat, and have the option to upgrade to VIP seating upstairs where one can dine while watching a movie. Last movie I watched, I had a cheesecake, a gelato, and a beer with my popcorn! Where else can a place make that happen?! Seats are super comfortable, screen is wide & clear, and the sound system is pure quality. Let's not forget that on Tuesdays, one can watch a movie for a discounted price (but it may be a little busy since this isn't a secret anymore). So go ahead, plan on going to the Village Cinema for your next anticipated movie, grab some popcorn, sit back, relax, and enjoy your show!

Freezing in the theaters! last week froze for 3 hours! now freezing in kids show. everyone was complaining! looks like they are cutting corners and falling apart. bathroom sinks (half don't work), dirty wow! Very disappointed won't be back! SHOULDN'T FREEZE! Told them to turn heat up... nothing!

I've been to Village Cinema on a few occasions now and am definitely a fan. I've purchased tickets in-house as well as online and I prefer purchasing them online beforehand. It saves on time standing in line and allows you to pick your seats without being rushed. For some reason, when I try to pick them there in person I always get things turned around and pick seats close to the front when I'm trying for closer to the back. I blame feeling rushed, but it's just as likely that I'm just completely directionally challenged and easily turned around. The seats are plush and spacious and the screens in the theaters I've been in are ginormous. The seating is stadium style so there's never a worry that your view of Zac Efron's blue eyes will ever be, in the least bit, obstructed. I've always received great service and the concession line always seems to flow well. Ticket and concession prices are (as is usual for any newer theater) on the spendy side. But, if you go on Tuesdays, tickets are steeply discounted (there are Village wide discounts on Tuesday). Come early, though, Tuesday's a popular day at The Village! Overall, a beautiful theater offering a delightfully comfortable viewing experience. Get to it!

The new electric reclining seats are fantastic! It was so relaxing. It was like being in your lazy boy! And having your own tray was fantastic! Great upgrade to the theater!

The lounge seats were so comfy!!! We Sure miss the second floor cocktail patio! It was so fun to enjoy a cocktail and watch the people while waiting for a movie.

"Woohoo! As good as it gets" is a great description for this movie theatre. Not every movie theatre offers an experience that elicits that sort of response, but this one absolutely does. Pay in advance, select your seat(s) so you're not left with one of those front row seats that leaves you with a massive kink in your neck - brilliant! (I know a lot of theaters offer this, but Village Cinema was the first place that I saw this system in place). Aside from being able to pick your seats ahead of time, this movie theater is a bit swankier than your average cinema. It's interior possesses the same sort of class that the entire Village shopping center houses, the seats in here are cushiony and extra comfy, and every time I have been here it has been exceptionally clean. Tip: go on a Tuesday, it's only $5!

Love the theater! It is clean, and the theaters we have been in so far are not very large, but the screens are decent size and the seating arrangements are amazing! Spacious, large area for your legs to have tons of room, there are separating walls in between every row so no one is kicking the back of your seat at all! Large leather recliners with trays in front of you for food and deep drink holders. Nice selection of snacks at the food bar. Can't believe how inexpensive tickets are for how nice it is.

Saw Top Gun last night. Great movie and awesome photography, but the screen in theater 7 had a foot long smudge near the center of the screen where someone tried to clean or repair it, and the experience was pretty annoying. Don't understand why they haven't fixed it.

we were watching spiderman no way home and the movie started glitching and then somebody went back to tell them and they turned off the movie and no one came out to keep us updated, and once they fixed it they went back an hour in the movie, then somebody went back to tell them and they went forward too far that they skipped over 5 minutes of the movie which was super disappointing. the entire time while we were waiting no worker came in to say anything to us watching the movie. it was a very disappointing experience and i was shocked no one came in to at least say "i'm sorry for the inconvenience".

I'm not normally impressed by a cinema but this place is fancy. From the main concession area all the way to the seats that have food trays its an experience. Had the joy of visiting well in town and i'm seriously jealous that we don't have anything like this near where I live.

Concessions stand is terrible. Even the ice cream sucks! The seats are old, dirty, and uncomfortable. Go to luxe in Eagle. It's much better!!

Kelby, Jessica and Natalie are rockstars. Great customer service w/ the bar, food and VIP experience. Helped my wife and I get situated on our date night w/ great seats. A first class experience ... and great value Tuesday nights!

It's a pretty nice theater. The tickets are inexpensive and I always order them ahead of time on Fandango. This cinema does reserved seating so that's always nice. The decor and look of the theater is amazing. But the seats are less comfortable. I would just bring a jacket and use it to prop up my lower back or use my purse.

Love this cinema , the only one we visit for the past 3 years. But may I make a request. The snack bar needs to offer some low carb choices. With as many people with diabetes and others making the choice to live a low carb life (Keto). I really the fact that have to sneak my own snacks into the movie. All you need to is offer pork rinds, meat sticks and maybe almonds. All these items you would be able To make your profit.

After a couple of negative interactions, I'm deciding to downgrade my review a bit. It sucks to give this two-star, because it comes down to some ridiculous individual stuff (not the organization as a whole); however, team members reflect the whole team. The last few times we've gone, there has been utter confusion at the box office. Last night, three cash registers were being occupied by people who were counting money and trying to verify their numbers. Maybe they'd just been hit by a huge crowd? There was a lot of talk about refunding things and someone asking for very particular seats, which is why the only two seats "next to" each other in the VIP showing of the film we wanted to see were separated by an aisle. So my wife and I wouldn't be able to sit next to each other on our date night. We opted for regular seating, which sucked simply because other human beings are so goddamn awful (the guy behind me brutalized the chair I was sitting in; tons of folks on cell phones or talking... I know, not the theater's fault). The issues came when the employees were totally confused (us wanting to sit next to each other), were doing things really quickly without talking to us or explaining what they were doing. There were 90 seconds of my wife and I staring at each other awkwardly while the employee flipped through screens rapid fire... we had no idea what she was doing until she explained that there were no seats next to each other in VIP for the rest of the night... well... that didn't matter. We were only able to see the 5:30 showing... so why all of the button pressing, awkward silence, etc. During all of this, two "senior" employees (none of them claimed the title of manager, but were not wearing the standard uniforms) vented to each other about how hard the night was and about not having a manager around. To be helped by one person out of five or six was pretty frustrating, especially when TWO of those people supposedly had the power or credentials or whatever to do something other than openly, in front of customers, bitch about the situation. Also, when my wife explained that she is a village employee and inquired about any discounts, the young lady laughed pretty rudely and point blank said, "No... sorry!" By the way, she was utterly wrong; we get free VIP upgrades on Mondays, Wednesdays, and Thursdays. That was about the fourth time an employee of this establishment both let us know that we didn't get a discount when we were entitled to one (not last night; it was Tuesday; she was still wrong and rude) and scoffed at us as if we were some money-grabbing assholes. That's hard to swallow as a grown adult and coming from a 16-year-old. We need to work on training, knowledge, and customer service. We've been misinformed on a variety of issues in the recent past (no happy hour drink or app prices in the theater, which we were later told was wrong... which meant they missed out on sales for the night from not only us, but whoever else wanted a beer and some fries). At some point, they will need to implement a training program and some kind of system for communication.