Villas Bakalar

Two stars missing, have you seen them? I am not relating to my Review, I am relating to the fact that they call themselves a 5 star hotel: Old infrastructure No hairdryer Very bad wlan Great view from the balkony Good simple hotel, but far far away from a 5 star hotel with this condition. False advertinsing clearly, or maybe double vision? 2.5 Stars would be accurate

I have to be honest and say I was NOT expecting an apartment-type room. That was a little disappoining at first, realizing that there was no restaurant on site and all our meals had to be outside (there was no way we were going to cook, to be honest). Having said that, turns out it was not bad at all! There are a lot of places nearby where you can eat, from nice upscale kinda food to super cheap street stalls. ||The hotel is super well located, the rooms are huge and super comfortable with great views of the lagoon. But I think the best part of all was, by far, the staff! They went far and beyond to help us in everything we needed, even weeks before our arrival.||I have no words to say how thankful we were for everything they did, always ready to help us, to guide us and to solve our issues. Always with a smile and always available.||The hotel itself was clean and well maintained. And I would absolutely stay here again!!||Recommend it 100%!

We visited with 6 adults and 6 children (3-13). We were very impressed with the huge rooms, pool, helpful staff, and its perfect location. It easy to walk to the fort, lagoon, Plaza, and restaurants from the villas. Not a deal breaker, but our recommendation would be to turn on the a/c prior to guest arrival, add paper towels to the kitchen, and secure the windows in advance. We would all stay there again. Thank you for a wonderful stay.

Had the best night sleep. Spacious rooms. Lovely smelling toiletries, great shower. The pool is refreshing and looks out over the lake. Excellent WiFi. Staff were very friendly and helpful. Great location especially close to LA Pina restaurant where we had a scrumptious LA Pina pizza and chicken tacos with a banana smoothy. A great experience all round. Great off the street car parking. Would definitely recommend this accommodation.

I had read several of the previous reviews and was very skeptical because some said it was run-down, dated etc. My french husband and I ended up here because many things in town were full. I don’t know if we got a renovated room or what but our experience was great. The receptionist was sweet and courteous. Our room #306 was very large, beautiful, amazing view, nice full kitchen and large sitting area. The bedroom was clean and new. The 2 air conditioners worked very well. The pool was clean and had a great view and as you can see in the photo, our balcony was picture perfect. Make sure to visit the Fort San Felipe museum. We thought it would be a tourist trap but the information is actually really well presented and you can really learn a lot about the history of the Mayan Indians, the Spaniard conquistadors, the pirates and this amazing place. We ate at the restaurant 2nd floor on the north side of the plaza and the service was the fastest we have had in Mexico. The margaritas, food and price were great too. The lagoon of Bacalar was perfect temperature even if it was super windy. Many told us that the Bacalar boat tour is a great experience, but the wind was so strong and we decided that we will have to come back for that. Make sure to swim, the Water is wonderful.

It was very spacious but wifi did not work and there were bugs everywhere. The sheets were not changed and rooms were not cleaned. Tiny ants were all over the bed I had to clean them off before bed and they went under my laptop keyboard. I woke up with a millipede in my bed. I still have nightmares about it. I would never go back. I don’t know how this hotel is 5 stars.

A good-looking establishment close to town with lovely views across to the laguna. Rooms well-kept, clean and functional although starting to show some ageing. Staff pleasant enough, breakfast was mediocre. The drama?.... At 05.00 a.m. we were woken by an intruder. They had opened the glass sliding window beside our bed and were in the process of climbing into our room. I scared them off and reported the incident to reception. They didn't seem to care, so we left, shaken, but not stirred.

We had a suite, not worth the money. You don't receive any towel, nor purified water. The kitchen is barely usable, the cooking pots were dirty, Cleaning sponge and rag were used and smelled awful. The one and only kitchen knive was so dull, we had to cut the vegetables with the butter knives. The pool is great and the view as well. There are two air conditoning machines which was nice.