Villas Caroline

Hotel in a great location. Beautiful beach, very close to the coral reef with great opportunities for snorkeling. The staff is very nice and polite. Always ready to help you. We only had breakfast as there are great (and cheap) restaurants within walking distance. The rooms are clean but old, particularly the bathrooms. Breakfast is fine, nothing exceptional.

We have just returned from our honeymoon. Upon arrival we were not welcomed or treated very well. We noticed French speaking guests were treated much nicer and better than English on reception. We had to wait for our room as check in was 2pm and our flight arrived in the morning so we had 4 hours to hang about which was fine. We asked for a glass of water whilst we waited and after coming off a 12 hour plane journey and into 30 degrees heat I don’t think it was much to ask for.. this was refused until we persisted in asking again and they reluctantly went to get 2 luke warm cups of water… first impressions are important! Especially when you pay high price for all inclusive / honeymoon holiday. Other guests who arrived shortly after us and had to wait were offered drinks from bar and smiles. The same male member of staff was on check out duty was impolite again to us, no basic manners at all and not even a good bye or asking how are stay was when leaving. |Positives…|Snorkelling was incredible just outside your room easy access and we spent alot of the time doing this. Sun loungers on beach easy to access anytime we wanted. |Room was nice with a fantastic view of the sea / beach… the room needs some tlc decorating / broken toilet door etc… minor things but easily noticeable. |The bed was very comfy and cleaning service was very good.|Food was good some days better then others but plenty to cater for|Drinks were easily available and good selection |Spa service was very good however you must book 4+ days in advance |Evening entertainment was good different acts every evening and was nice and relaxing |Overall it was a really nice relaxing stay minus the reception staff and some tlc on rooms. I would go back if the reception staff learn some customer service skills

We stayed overnight to go scuba diving. Scuba diving team highly recommended. Flexible and welcoming, moved around a night dive to fit dates for us and can join for second dive of day if travelling from across the island. Rooms lovely. Evening meal ok. Breakfast great. Lovely area.

The location was spot on , roll out your room onto the beach, the current was strong in the sea so be careful, you will need sea shoes as there was lots of dead coral, sadly, plenty of sun beds. Free paddle board's, snorkeling kit and kayaking. There is a small spa room, tends to nails and massage. Towels for the beach provided. |We had a standard room, a little on the small side but we only slept, showered and got changed in there. Kettle, small fridge. It is not a mini bar as often stated. Plenty of toiletries replaced when used. Bathroom was good and a great shower, rooms have bee. Upgraded so again do not take the brochure pics for the real decor.|Food was a good choice, different variety every evening, no chips insight which was great, they will provide for children if asked. Puddings were the best. Now entertainment..... caters mainly for the French, u have to ask for other types of music if you want however always goes back to the French. Most staff can speak English, they were very friendly and always willing to help.|The taxi driver took us sightseeing for 4 hours at the cost of €40 absolutely brilliant. |Didn't want to come home , will definitely go back

Stayed at Villas C to celebrate a special birthday. Our first time to Mauritius and we have had a great time. We had a superior room which still needed a little TLC in places but nothing major. Large room/ bathroom with very big comfortable bed and hot shower. Balcony a stones throw from the sea. Plenty of storage, a kettle and good size balcony. Mainly French guests but this was fine and staff all spoke English and were welcoming and friendly. We could not fault the food provided on our half board basis. Not a vast choice like some hotels but good quality and desserts were hard to resist!! Entertainment was good and although swayed towards French taste, we enjoyed most of it. Free snorkeling equipment, kayaks and paddle boards which was fun. Turn left on the beach, walk 5 minutes and you'll find several mobile eating vans. We used them most days for good value lunches with no problems!! Can't really understand some of the negative reviews, can only report we loved our ten days at Villas C.

Great Hotel. Staff were friendly and polite. The location was great too, short walk to town. The beach was amazing, and the water crystal clear. The room was nice, clean, and comfortable. We will be back!!

Well before I chose Villa Caroline, I read the reviews about the place, one stated not to waste the money, but I wanted to see it for myself. the view and the location were stunning! This is where it stopped, |The front-line staff will benefit will more training, probably with a front-line communication course followed by a body language course and facial expression. |I accidentally spoke to the manager without knowing who he was and expressed how I felt about the place, he told me that he would talk to the staff. The next day. some staff seem to have received the memo but didn't know what it meant others simply couldn't read the memo. |The buffet menu was very restrictive not enough variety, One night fish was on the menu and the fish was like leather. Luckily there were other restaurants around to eat. |The dessert bar was ok with a variety of cakes, some fruit and ice cream but nothing to wow about.|The entertainment was not too bad, I would even say good.|From my experience with hotels during my stay in Mauritius. Villa Caroline is at the bottom of my list. |I will never go to Villa Caroline and will never refer anyone to go there, not even a free stay. This is based purely on the staff's attitude. This place should be a 1* hotel or maybe closed down for a while and restarted all over again.

We were not guest at the hotel but where on the beach outside - I went to the hotel bar and invited my partner who turned 60 this day and I ask if I can order a bottle of champagne. This was at noon - not full at all - we had decent clothes on. They were a bit reluctant to serve us the champagne and then they told us we could not sit in the chosen chairs as they were too close to the swimming pool as we were not guest at the hotel and then they told us we were not allowed to swim- we were actually only interested to buy a bottle and celebrate so we went to a different place instead where we were welcome