Villas Caroline

We stayed at the resort at the end of May into early June and left with somewhat mixed feelings about the overall experience.||To start with the positives: the beach is beautiful, and that alone is worth mentioning. A few team members—like the bartender and our room attendant—were genuinely kind and attentive, and we truly appreciated their efforts. There was boat house with some activities and equipment included, in case you fancy that. Room was fine though can use some TLC, had kettle, TV etc, we understand we cant expect 5 star room if we don't pay that price.||However, we felt that service consistency was lacking at times. While some staff were professional and welcoming, others appeared to lack training or motivation. Smiling costs nothing—be it in a 3-star or 5-star resort—and unfortunately, that warmth wasn’t always there.||We had certain expectations, but found the all-inclusive offering fell short, particularly in terms of food quality, and realised this was mentioned in some of the guests reviews (we had better read those more carefully) . We saw that there were nearby local food places and wished we were just on breakfast or half board so to go there during day as was short so we suggest you do that if planning to book here . To be clear, we’ve visited Mauritius several times (3 to be precise) so are not first timers , and this was not in line with the value or service level we’ve experienced elsewhere for the price paid. ||What was concerning also was the resort’s attitude toward stray animals. While there weren’t many, a few gentle and friendly dogs stayed near the hotel grounds or on the beach, just slept under sunbeds . All the guests we saw were perfectly fine with their presence—they simply lay peacefully in the sand. Yet, it was clear from staff reactions that the dogs were not welcome and were to be chased away or left unfed. This was sad and left bitter taste . Yes we know that not all guest like them but those guests should inform themselves of stray animals situation prior to travelling to destination. If you don't want to see strays dogs , do not travel to India, Thailand, Sri , Mauritius and stay in Europe, at least that is our travel experience. In contrast, we’ve stayed at Attitude Resorts 2 times , where the approach to stray animals is far more ethical and compassionate (and nice value for money overall) — they had person taking care of feeding on specific spot and had info on adoption, something we truly valued . Hotels here need to make mental shift and understand dogs are family members in Europe and many of us get disturbed by lack of compassion. Unfortunately we could not find Attitude on Weast Coast, which led us to try this resort instead.||For all the reasons above, all inclusive value and service ups and down, we will not be returning to this property. We’ll likely return to Attitude as will go back to Mauritius or explore another resort that offers what we expect. We do hope resort Management takes our input positively , as one can always improve, if reading this. But we noticed unlike most of other hotels concerned about guest opinion who reply to reviews , there is no answer from them at all, so this also is another factor that even after departure puts as off .

We recently visited this hotel on a day package and unfortunately, the experience was disappointing. It was clear that tourist residents were prioritized at the expense of local guests. Despite having access to the same amenities, we were not allowed to dine in the upper part of the main restaurant with the hotel residents, which felt unnecessarily discriminatory but i understood that it was due to " special " arrangements. To make matters worse, the owner of the hotel personally came to ask us at what time we would be having lunch so he could arrange the tables accordingly. This felt quite awkward and unprofessional — especially when you expect a welcoming and seamless service. Overall, it left us feeling like second-class guests, and it definitely impacted our enjoyment of the day. Nevertheless, the amenities are good and a nice view of the beach.

We stayed at Villas Caroline in October 2024 and it was one of the best vacation I’ve ever had. Leaving the magic of Mauritius aside, Villas Caroline offers a dreamy beach with an extraordinary reef to swim into, very welcoming and kimd staff, renovated rooms with sea view, soft animation (as we do not like very busy big hotels with animation) and a very clean ambient. The animation staff speaks french but also english very good. As Italians we loved the ambience as the customers are mainly french so it really gets you into the country’s mood. What involves the food, it was various and also typic, very yummy (especially for the desserts) and there are many options for all flavors. The rooms were very well traditionally decorated. They were clean and very cozy. I loved the attention to details and the dreamy view we had that is visible in the pictures attached. I also think that the hotel’s beach is very calm (especially if you take the umbrellas at the end of the beach almost - not in front of the pool). A compliment also to the gardeners as the nature around the resort is very cured. Every evening there is a show or an activity that you can watch by sitting to the bar that will please you with great cocktails. I will surely come back ❤️

We spent the weekend there. Rooms are clean, nice, and smell good. Rooms are equipped with a kettle and mugs, but we did not have a couple of tea bags / coffee. Staff is very welcoming, helpful, and friendly. The front beach is amazing. The pool is clean and well maintained. Great! The food is very good too. We all really loved our weekend. We were unlucky to have a not so good sea. We could not do the kayaking nor stand up paddle. We hope next time! For there will be a next time for sure !!! Amazing moment with family. Thank you

The reception staff were most unwelcoming. In addition no tea and coffee was provided with the kettle in the room. When asked we were told that this was because we were on a bed and breakfast basis. Coffee was available at limited times in the dining room and this was instant. The coffee machine was only opened after 09h00. There were a lot of cockroaches too!

The family suite was awful and very old.|The Saturday buffet is fine but having rounded potato fries instead a gratin spoilt evrything. The fish is not soft at all. There is only rice and bread. No pasta at all! This menu needs to be revised and be coherent with other food items.

January 18 2025.||Had a family function there, the welcoming was very well done, the gastronomy was good, but some of the staffing was quite uncomfortable for example at the bar, at 5hr was searching for a glass of water but one of the barman told us that the bar is closed need to go at the restaurant, it was quite disturbing, and the scorching sun & the heat was not in the plan, but otherwise we had a great family time there, the poolside was quite fun, got to play pool balloon etc.. Overall, despite some points revealed, I had a great time. Thank you Villas Caroline Beach Hotel.. Better Next Time

I recently stayed at Villa Caroline, and unfortunately, my experience was far from what I expected for an all-inclusive package. Check-in Issues The check-in process was unusually long. The staff couldn’t find my reservation payment, which was very strange as they already confirmed my booking via email. I had to show them my banking transaction details on my mobile for them to acknowledge it. All-Inclusive? Not Really! This was the first time I stayed in a hotel with an all-inclusive package where the minibar was completely empty. When I asked the staff, they said I had to get drinks from the bar. However, at the bar, I was told that drinks were only served in glasses—not bottles or cans. It felt like being at home, where I had to fetch my own drinks. Even other tourists were complaining about not even getting a bottle of water at their tables. Only three bottles of 0.5L water were provided in the room for the first day, and that was it. In the high temperatures of Flic-en-Flac, this hotel truly does not show compassion for its clients and only seems to care about money. Food & Hygiene Issues The variety of food for breakfast, lunch, and dinner was very limited. To keep flies away, they placed large fans near the food, which was both inconvenient and ineffective—flies still got into the roasted egg plate. To make matters worse, I even spotted a small cockroach near the food table. Old Facilities & Poor Maintenance The swimming towels were extremely old, with loose threads hanging. The room doors still used old-fashioned keys, like hotels from the 70s. It’s clear that Villa Caroline is in desperate need of renovation. Disturbance from Staff To make matters worse, the staff at the beach house talked loudly and non-stop at the beach house, disturbing guests who were trying to sleep or need quietness. It was very frustrating and showed a complete lack of respect for the hotel’s clients. Staff nowadays seem to have no sense of the value of a hotel or the comfort of its guests. Overall Experience For Rs 18,000 per night, this all-inclusive package was absolutely not worth it. The hotel seems to have a serious management and staff problem. I left feeling very disappointed and wouldn’t recommend staying here unless major improvements are made.