Villas HM Palapas del Mar

We stayed 5 nights and our stay was incredible from start to finish! Prime location and easy walk into town from the road or along the beach. The staff were super friendly and always willing to assist. The grounds and property are amazing and is also ecologically friendly. The private access to the beach with sun lounges and daybeds with shade available was fabulous. The pools and restaurants were also fantastic. Highly recommend staying here :)

The service and location is amazing. I loved it here. I rated 4 stars because there are improvements needed for five stars. The pool is too deep. I am am 5'2" and could not hold my infant daughter in the pool without lifting her the entire time. The water was to my neck so it was hard to enjoy as a family. The shallow roof top pool has zero shade so I couldn't let my child play there either. They need to install umbrellas in the tables there. Last but not least, they need to treat for mosquitoes. The restaurant is open to nature which is lovely throughout the day but dinners were brutal with mosquitoes. Even with spray we were getting bites. I would recommend checking out the town for dinners and enjoy the resort throughout the day. The beach was amazing, the staff is amazing, cleanliness was also great. The beds were very comfortable as well. I would return and just plan dinners off the resort unless they address the mosquito issue at night.

We had a great stay. Our room was nice and the whole hotel had a tropical touch. The breakfast was also really good and offered a good choice. The food and drinks that we ordered at the pool also had a good quality. I also liked that the waiters are not as pushy with tips as in other resorts that we visited in Mexico.

We have just returned from spending 10 nights at these amazing hotel.|As a person that travels probably 6 times a year, I have a good knowledge of what’s good and what’s bad, and as for this hotel it’s all good !!!|After traveling for 19yrs to arriving here was a pleasure, the reception staff greeted us with a warm smile and a cold refreshing drink. Check in was quick and easy (if you’re staying all inclusive, I would recommend the premium option). The staff explained everything and we were soon in our room.|We had the junior suit superior, which was a good size with a huge bed and large balcony. Really nice !!!|During our stay all the staff were great, friendly and very helpful, with nothing being to much problem.|The food was great, with a good choice (some nights we did eat out). I must say the bbq night was great !!!|The maintenance staff seemed to be constantly touching bits up to keep the place looking fresh and tidy.|The pool area was always clean with regular visits from the local iguanas and raccoons lol. |The beach area which belongs to hotel was great, with staff to serve drinks and food all day.|We were generally really sad to leave this place as we wanted to stay longer.|I can honestly recommend this place.|It’s close to town (10min walk), so easy to enjoy the night life but far enough away to be quiet at night.|If staying on the island this is a great choice for hotel.

We just returned from a 6 day stay and had such a great time. At check in, we were notified the water was out temporarily for internal maintenance. Water was restored a few hours later without issue for remainder of trip. We enjoyed the all inclusive package. Beach and poolside were wonderful. Note: poolside bar and lounging chairs close at 10pm. This was never an issue as we were there to enjoy the quiet oasis offered by this properly. One thing missing or difficult to find on their website prior to arriving to the resort but thought would be helpful for anyone considering booking was the all inclusive options are. Note: buffets run 3 times a day for a few hours each meal and snack options run from 11AM - 10PM. All staff work so hard to make it exceptional from food service to coordinating excursions. Highly recommend.

Wonderful stay in gorgeous Holbox at Palapas del Mar. The most comfortable beds. Room 70 with the private pool was great with kids as we could sit in the restaurant when they were in bed and were right next to the room. ||Would have been nice if the bar stayed open later than 11. Also a shame that there was building work happening on the pool deck for one of our 3 days as it wasn’t very relaxing (would have been nice to know before hand). ||But ultimately, the service was friendly and we would definitely return. Thank you!

Palapas del Mar is a lovely hotel with a relaxed vibe and its own beautiful beachfront—a definite highlight. The overall atmosphere is peaceful and ideal for unwinding. Our stay was comfortable, although the shower wasn’t working properly, which was a bit of an inconvenience. Hopefully, that’s something they can improve. We were on a breakfast-only basis, so we can’t comment on the full menu, but the breakfast was decent and did the job. A special mention goes to Mario, our waiter—he was a great guy and genuinely lovely to chat with. His warm and friendly service made our mornings even more enjoyable.

Stunning hotel, perfect location and even nicer staff. Had a great 4 nights stay here and highly recommend to anyone thinking of booking here. Jose was extremely nice and helpful at check in and during our time here.