Kass
Google
The location is amazing—just steps from the beach—and the staff was incredibly helpful and friendly throughout our stay. However, our experience was overshadowed by the behavior of the owner, who lives on the property. Unfortunately, she was extremely unwelcoming, rude, and, quite frankly, showed signs of racial bias toward us.
We chose this place specifically because of the pool, as our niece and nephew love to swim. We also booked a room with a kitchen to make things easier for us and the kids. The location is great and close to everything we needed.
We stayed for five days, and during that time, the kids enjoyed the pool—one of the main reasons we booked this place. However, the owner repeatedly expressed annoyance with the kids playing in the pool, despite them being respectful and simply enjoying themselves like any other children.
Their mother and her partner, who were staying at a different hotel, would visit during the day to spend time with the kids and cook dinner before heading back. We made sure to follow the rules—signing in all visitors as required—but the owner still made a big issue out of it, constantly reminding us she was the owner and saying there were “too many people,” even though we were within the visitor policy.
It became clear that she had no problem with other guests using the pool or having visitors, but her demeanor toward us, a Black family, was noticeably different. Her attitude felt targeted and discriminatory, and it was upsetting to feel so unwelcome when we were simply enjoying the amenities we paid for.
It saddens me to write this, as we really did try to focus on the positives and enjoy our time with the kids. But the owner’s behavior almost ruined our trip. She lacks basic customer service and treated us poorly for no valid reason. I would hesitate to recommend this place to other families, especially Black families, based on our experience. We came to relax, and while we made the best of it, the treatment we received was unacceptable.
