Villas Tech Ridge

Cayla has been an amazing and attentive leasing agent who genuinely cares about the people she serves. Since I moved in, she has been very time-efficient, professional, and always customer-focused. She goes above and beyond to make sure things are handled quickly and smoothly. She is truly a gem and has made my experience at the Villas at Tech Ridge feel safe, welcoming, and secure. Thank you, Cayla, for being such a great leasing agent and for everything you do! Thank you to Elizabeth as well for all of her help.

I was recently new to the Austin area looking for an Apartment to call home. I found Villas Tech Ridge apartments on The Lakes Blvd. The manager Ms Joanna, miss Cayla, and Mr. Jowel all took time to assist me with all my questions and they were so helpful. I would recommend this place to anyone. The staff here are great!!!!

Great experience overall — responsive staff, quick maintenance, and a well-managed community that makes living here smooth and worry-free. 1. Office staff is fast, prompt, and always responsive. 2. During my move-in, I made a number of requests and inquiries for perfect settle-in. They were always friendly, transparent, and quick to resolve issues. 3. Maintenance team responds and fixes things fast. 4. The resident portal is simple, convenient, and full of perks (I never used them, but it has perks and credit tips on the front page.) The best thing is that you don't have to install unnecessary apps. 5. Only improvement needed is the package concierge system. Delivery errors occasionally occur, and residents often need to fix them.

I will say that I have been looking at a ton of different apartment complexes during this time. I had it narrowed down to 3 choices with The Villas Tech Ridge and two others. If it wasn't for the main leasing agents of Cayla and Joel, I probably would have signed with a different location. Cayla was my main agent and she was extremely personable and helpful with my journey. When she was not available, Joel was equally as helpful. Additionally, I could not beat the price of my apartment in comparison with other comparable complexes. I would strongly recommend the place just because of the team in the front office alone.

Been here a month, can say the place is lovely and can't complain about anything. Huge shoutout to Cayla, she was so helpful throughout the whole sign up process. Any questions or problems I had she made everything simple and easy for me, she is the best at what she does.

Barbra and her team at Villas Tech Ridge go above and beyond every day. They’re professional, friendly, and truly care about the residents! I highly recommend stopping by for a tour and leasing here—you’ll feel right at home.

My son moved into this apartment due to Compass Rose (do not suggest using them if your kid goes to UTI) and we did not have all the information that was needed. My son and I went into the front office and Joel Hoffman helped us out. He gave us all the papers that Compass Rose did not provide (including the gate code incase all gates were shut) and even showed us all the amenities that were available for the residents. The apartments are nice, the pool is gorgeous, and the staff is friendly. I would recommend this apartment if anyone is looking for one. Just would not recommend the housing company that is Compass Rose, which is what UTI uses for their students.

Cayla and Joel are both efficient as well as knowledgeable on any task you may need assistance with. You're always greeted with a smile as you come in the leasing office and are provided great service. Very appreciative of them for always being positive when handling any of my requests or answering questions.

A very nice place to stay ! The office personnel are very nice and professional. The pool is lovely, and well kept.. I will move there if I ever go back to Austin.

Worst rental experience ever! The management company is terrible. Do not rent here!!!!

Love it here! The staff is amazing and very knowledgeable! Great location to 35 and shopping center

My car has been broken into twice in the last two months here. The "Administrating" the front office did was to tell me to call the cops. Great administrating folks!

I'll just leave this here! Hope it's helpful in your apartment complex and management selection!

Guys third update : still f*****g love it here. Responsive staff- great apartments, honestly affordable for what they are , I really couldn't ask for more especially after my last place . You can see that Veronica mayfield really told them what's what jk. I see the negative reviews and I can't honestly figure out why- ten out of ten, 17 stars , 10 points to gryphendor, and would highly recommend

DO NOT RENT OR SIGN A LEASE HERE AT VILLAS TECHRIDGE APARTMENTS IN PFLUGERVILLE TEXAS, YOU WILL REGRET IT. The office staff that has been here for 6 years plus is incompetent and unprofessional, and is hesitant to help you with any issues. The pool area is not safe, the residents are allowed to invite upto 50 to 75 guests or more, which their guests will harass and threaten you. The valet trash service is not honored; residents leave their garbage out in front of their apartments not in the designated garbage bins and not on the designated days; which causes rats to run in front of your apartment and through the hallways. The valet trash service rules are not enforced by management. The monthly rent has been raised so high, it's ridiculous and these apartmenrs are not worth it. High crime area and grounds. The security gates are always broken. The interior apartment fixtures are old. DO NOT MOVE HERE OR RENT HERE!!! YOU WILL REGRET IT!!

I can not rate a 0 but I can say our storage has been broken into again. Can not wait to get everything out of there. Far as the work on the buildings.. what a mess. Should have worked and completed a building at a time instead of ripping into them all and leaving the porches unusable. Perfect timing with people working from home and covid.

Please do not move here. Since when we first moved in April of 2019, and even after moving out, I still have to deal with their bullsh*t. I repeat DO NOT MOVE HERE!! It is not worth it.

BE AWARE!!! This apartment allows a towing service to tow vehicles. My son forgot to register when he visited for 20 minutes and his truck was towed. Lesson learned. The next visit he registered immediately with his friends watching. He failed to take a screen shot though. The truck was towed again AND VILLAS AT TECH RIDGE WILL DO NOTHING TO HELP. I spoke to a Jennifer in the office and she explained it's out of their hands. They allow a company on their property they have no control over. I'd be very afraid to have guests if I lived here. This is a very big deal. THINK SERIOUSLY ABOUT LIVING HERE unless you never have guests. The cost to get your vehicle back is $350. WAY TOO MUCH HASSLE OVER A PLACE TO PARK. SHOP AROUND!!!

You can hear every single footstep your upstairs neighbor makes. Don't sign unless you want to hear everything they're doing.

They could do sk much better. Most of the staff is just there getting paid. A few are the ones that would go that extra mile to help you. The apartments are well distributed and the price is a little too high for what they offer. Few days ago one of the exit gates broke and its been almost week and they have not fix it, which is bad because is the one that takes you out to the street the fastest. The other 2 you have go around and hit the light on street which it get on my nerves because it takes a long freaking time to turn green. Thus is not the first time this happens. At the beginning of the year this happens, too, and same thing they took at least 2 weeks to fix it. Also it is hard to get a reply on an email or a phone from them. I am not too happy with this place. There are a few other things but Im busy and I cant give details on every single thing.

I've lived here for the past year, and it has been a fantastic experience. Maintenance is not the most prompt, but they get stuff done, and they're not needed often anyway. Clara, one of the leasing consultants, is especially great. The community is quiet, and I've never had any issues hearing neighbors, which is pretty astounding for an apartment complex. I unfortunately have to move for work, but this has been a great living situation. If it's in your price range and you don't mind a commute to get to Austin, I definitely recommend signing a lease here.

When I first signed a lease, I was not given a tour of the actual apartment I was moving into. The apartment staff gave me keys to move in. Upon arriving in this apartment they leased out to me, I discovered that a bunch of the ceiling Sheetrock at fallen off and was scattered all over the floor. It was such a big hassle trying to switch apartments. The new apartment they assigned to us had the AC unit go out the week we moved it. It took them 2 weeks to actually fix the problem after several visits and them telling us the issue was resolved. A couple weeks later, our kitchen sink started leaking. This took another week for them to fix and several angry emails and phone calls. After all the bullshit we went through having to get issues resolved, the staff did very little to try and make things right for us. I do not recommend these apartments to anyone. They are built with terrible quality, the buildings are always covered in trash, and there are a bunch of little kids always running around yelling and throwing rocks in the parking lot.

They should be in the towing business rather than apartments.They don't mention anything about permits when you sign(Yet they would get your vehicle information) and later have your vehicle towed. Then when you ask them about why your vehicle was towed , they tell you to read the emails which mentions stickers which you are not aware that they are offering in the first place. I mean if these are your rules why wouldn't you make the residents get the permits while signing the lease.They towed my car on the day of my interview which means i had to pay an additionally for UBER other than the $300 i paid for towing.There are much better properties in the same street and therefore do yourself a favor and STAY THE HELL AWAY FROM THIS PLACE!

Updating from 5 to 2 and here's why: This month makes a year since I've lived in building 11. I have only had three major issues since I moved here and two of them happened in the last few months. The first issue was that wiring was bad and I was without power in my living room for about a week. ISSUE #1: BEES. I have opened maintenance requests on multiple occasions about bees coming into my home through the vents. Maintenance claimed that the hive is in the wall of the apartment next door and that they would send bee specialists to deal with the bees. The specialists have never come and maintenance never followed up. I have a one year old and this alone made me reconsider renewing my lease. It's unacceptable. ISSUE #2: PAYMENT PORTAL ISSUES/LATE FEE FRAUD. In May, my husband reported that there was an issue adding a new payment method. Clara said that she would forward the error to the support team; there was never a follow-up. In June, we just paid using the old payment method because the portal issue was not resolved. Note, I always pay my rent on time; every time. This month, July, my husband went to the portal on Sunday the 1st to pay our rent using the regular, original method. The rent is always more than initially quoted btw. Anyway, he received his confirmation screen indicating that the payment was successful. Then on July 4th I noticed that the money was still in our bank account. Our assumption was that 4th of July was the reason for the delay. He called on the 5th and then emailed Clara on the 6th letting her know that he paid on the FIRST and the funds were still not removed. She replies saying "I believe the reason you're having issues is because after the 4th the portal will no longer allow online payments at all." - This doesn't address why there was an issue with the portal on July 1st! Either way, he get's a 3rd world "cashier's check" per her instructions. He brings in the actual rental amount and they refused to take the cashiers check on multiple occasions claiming that we need to pay late fees that are absolutely no fault of ours. They charged $75 initially + $10 for each additional day. This is such a scam I couldn't believe what my husband was telling me. Clara even said she would speak to her management team and call my husband back. He has yet to receive a call from them. I am so disappointed in Villas Tech. I have 3 friends transferring from Miami and I refuse to recommend Villas Tech now. Long story short - I've already contacted the Better Business Bureau to file a complaint about this horrible experience with Alliance Residential Company LLC (Villas at Tech Ridge). I am also contacting my lawyer (my sister) after this review to legally deal with this nonsense. It's just beyond ridiculous. The only reason they aren't taking our rental payment is because they are trying to rack up late fees. He even brought money orders for the late fees while I deal with it legally and they refused to take both the cashier's check and the money orders. It's dishonest, utter nonsense. I'm definitely suing for what is owed to me. Side-note: the rec room that I was so excited to use when I moved in 2017 isn't even available after business hours. Therefore if you're a business person, just forget about it.

DO NOT MOVE HERE!! When it comes time to moving out they will screw you over and not think twice. They will say you never turned in your move in condition form, which is a lie, and charge you for the damage in the apartment THAT YOU PUT INFORMATION ABOUT IN DETAIL ON THE MOVE IN CONDITION FORM THAT THEY CONVENIENTLY DONT HAVE. Then they will lie about keys being turned in then charge you CRAZY amounts of money for them. Then the office will tell you they have nothing to do with it and stop answering your phone calls. But then the property management company that owns the property doesn't respond to their emails or phone messages either so you will be out of luck and no one will be willing to help you. ALSO, they get a new manager every 2-3 years so make sure ANY correspondence you have with the office is through email and you have a paper trail because they do not leave notes about anything on your account. I am BEYOND frustrated and am taking legal action to fight these absurd charges. The office needs to get it together. I lived there for three years and was a great tenant. I have never felt so disgusted and taken advantage of by an apartment complex.

Wonderful and helpful staff! Went for a tour and was treated like a princess! Wonderful amenities and a crystal clear resort style pool. Very excited for the opportunity to call this place home!

Villas at Tech Ridge thank you for making this a family oriented community! The friendly staff and residence matched with the location make this a wonderful place to live! -Harvinder Singh

Villas Tech Ridge in Pflugerville is not a horrible place to live, but it does have issues. I lived in a 1 bed 1 bath unit, the A1, 712 square feet. It was the middle unit on the ground floor, so I had neighbors to the right and left and directly above me. My right and left neighbors were never really a bother. My upstairs neighbor always was. The reason is that the apartment complex, though nice on the outside, is so shoddily built that I could hear every footstep my upstairs neighbor took when he/she walked around their apartment. I could hear when they walked to the bathroom, flushed the toilet, blasted their music in the living room. It didn't help that this person was prone to mood swings. I know this because I had to hear this person (I guess it's a man) stomp around, yell and scream at someone. I don't know if it was a girlfriend, someone on the phone, or just someone in his imagination, but he would throw tantrums sometimes in the middle of the night, and I could hear it all through the ceiling of my unit. I complained several times through email and through voice messages to the courtesy officer. When you called your only option is to leave a message to the courtesy officer, who is supposed to call you back: the courtesy officer never did. I never heard back from the property manager either. My complaints were never acknowledged. The property was run by a company called the Morgan Group. Around February 2016 a new company took over the property (Alliance Residential Company), but by then my upstairs neighbor had so soured my experience living here that it didn't matter. It didn't help that when the time came for me to turn in my move-out notice, it turned into a chore because the Alliance employees in the management office don't know the first thing about customer service and how to communicate clearly. For the price of this place, you can find a better property manager and a better living experience overall. I finally did.

Let me start out by saying I've been renting places in Austin since 2008 and I have never dealt with an apartment complex as difficult as Villas At Tech. When I first moved in May 2018 I had an issue where they issued me a $700 credit and didn't apologize or try and fix the problem at hand when it turned out I didn't have a credit. Fast forward a few months my fridge breaks twice before they replaced it. Over the next few months they charge me with non existent late fees. For example if I dropped rent off on the third, which means it isn't late and they didn't deposit it until the 4th or 5th sometimes even the 6th they would charge me $100. I finally had had enough after they towed one of my guests vehicles and I told them I wanted to cancel the lease. They told me it would be one price and it was confirmed only to tell me a month later I owed a different price. I then found someone to take over the lease due to not having enough money because of their misinformation and after I found the new tenant, they took 3 and a half weeks to draw up a new lease and transfer all the deposits. And after the roommate release form was finally signed they still tried to bill me for another months rent which wasn't my responsibility anymore. I was also 39 weeks pregnant at the time literally having to call their office every day to see if they had drawn up the paperwork and even then no one ever answered the phone or responded to my emails. I always received automatic replies stating everyone was out of the office and when it finally came time for them to return, I still never received a response. When I did finally get someone on the phone, no one ever knew anything. They had me come sign paper work at 40 days and 2 weeks pregnant, the day I was being induced. They are disorganized, very sloppy, and not knowledgeable at all about customer service. Do yourself a favor and find somewhere else to rent. The only nice thing is the pool and they don't have a breed restriction for animals. Other than that people's cars get broken into, neighbors are dirty and loud, the gate is always broken, and the staff is never around. They also don't accept money orders. They want you to pay by cashiers check only and in the full amount. They make up rules as they go too. One time they'll do something and then the next time they make something up about not being able to do it. You shouldn't have to ask twice for stuff to be done when you're renting from an apartment.

5 minutes ago-Edit I'm and so sorry to say I give zero stars for the Villas Tech Ridge. Unfortunately, I have to give it one star because it won't let me post without at least one. I would not recommend living here if you are seeking a nice apartment environment. It is not a safe environment to live in. Spend your hard-earned money somewhere else. I have been a resident for a couple of years and I have witnessed the decline. Where do I start? Well, the hallways and stairwells are always stained and filthy. There are unfinished repairs on the side of the building for over a year now, and it looks horrible. There are broken light fixtures throughout the property that have not been repaired. So at night, you have less visibility. Over the last year and a half, there have been several car break-ins and thefts in the parking lot that is supposed to be secured. On several occasions, I got out of my car and there were several people hanging out on the property and lurking as I headed to my place. Real scary. They came through our "secured gate". Non-residents are hanging out on the property and in the hallways smoking weed on several occasions. The gates to the community are not secured and are always broken, so much for safety. There are a lot of thefts in the buildings! The previous management seemed to show concern about the condition of the property, but that has changed. The office team that has been there for a while is as helpful as they can be considering the property has changed hands. But overall the living conditions have changed significantly in the last 6 or so months. It doesn't seem that management cares about the condition at all. No excuses dont blame COVID-19 Villas Tech Ridge! Don't blame it on the change to Greystar! The residents who pay rent and take care of their homes should not be subjected to unfavorable conditions. Also, there are constant additions to the monthly leasing bill. They are always added additional services that we have to pay for such as: admin fees for the admin fees. These extra charges don't make sense. I feel like they are taking advantage of the residents. The residents pay for water but the sprinklers are running in the rain. I hope we are being charged for those as well. A lot of nonsense at this place! The fake security company they have never got out of the vehicle and are absolutely useless! Thank god my lease is up in two weeks! I'm out!

It makes me sad to write a review on this property, but people need to know how things are handle. The property is gorgeous, apartments are big and beautiful, with a lot of space. When it comes to the leasing office, it makes me sad to say this but they are the most dysfunctional office I have ever encounter. No one knows anything, the manager takes days to get back with you and her staff are always helpful ,but sadly it gets to the point where you just want a honest opinion right in there. We ALWAYS had issues from the beginning, but we always try to give them a chance just because they always try. But we are getting sick and tired of how poor things get done. I really hope they learn more of hospitality and customer service as well as COMPASSION because it looks like they don't understand the meaning... STILL WAITING FOR THEM TO COME AND FIX OUR ROOM!!!! All my stuff and my kid's toys are going to the trash can because there is mold in the whole room! Come on people! WE PAY FOR MAINTENANCE!

I live here now. Great square footage for the price. Management is absolutely retarded & rude. Grounds keepers are great, pool is great, appliances are great. They won't let you have anything except for patio furniture on your patio, not even a pet carrier or a citronella candle, wtf?

Update: The Villas has considerably improved within the last year Having the gates open during office hours has cut back on malfunctioning gates. The valet trash has also been a blessing. I am looking forward to seeing more improvements coming from the Villas! ============================= Old review: Resident since 2014 Pros: * Gates sometimes work * It looks nice * Apts seem to be well insulated Cons: * Trash is always overflowing * Thin walls * Loud street noise if you face Howard Ln.

I love Villas at Tech Ridge! The apartment is gorgeous, with hardwood floors, real granite countertops, and unbeatable square footage for the price range. Management is amazing and has been so friendly and helpful. I wasn't able to see the apartment prior to moving in, but they offered to jump on facetime to give me a tour when other apartments didn't even want to send me pictures. They are very responsive and easy to get ahold of. Grounds are safe and very clean, and I love the area! They also have a "smart" apartment option that allows you to control everything in your apartment from your smartphone.

The Villas at Tech Ridge is an awesome place to live. The community is quiet and everyone respects each other. The mgmt team and office staff are easy to talk to and are very nice. If you have maintenance issues they get the job done in a jiffy!!! Cool ammenities and the events are fun. If you're looking for an awesome property to live at I recommend The Villas at Tech Ridge!!

UPDATE #2 5/26/16 DO NOT RENT HERE!! This place is horrible and gets worse by the day. In addition to the previously posted occurrences and situations, last evening between 6:30pm and 10pm our bikes were vandalized while locked up directly under a bright light in a busy area right outside the door of two apartments. The low life thieves cut brake cables and gears, stole the bike seat, stole the entire handlebars, stole a side view mirror and basically left only the frame cause they couldn't take that. The management here just keeps saying "crime has no address and it can be expected anywhere". They say they manage the complex and don't police it. Anything brought to their attention gets lip service and no action or concern. They can't be bothered to come out of their office and see what's going on in the apt. complex. They sit in the leasing office and paint this rosy picture of a beautiful property with a pretty pool. But all they want to do is fill apartments. Whatever goes on behind the gates is of no concern to them. We have lots of theft and vandalism, junk cars with tags expired for 2-3 years just sitting here junking up the property, rock throwing, drug deals going on openly day and night, homeless people wander into the property. It may look pretty and the inside of the apartments look nice, but that's it. The rest is trashy and becoming a rough place to live. Take your money and your desire for quality of life and pleasant living to a better place. Management here and the regional management over this place suck.

This place is horrible. It gets worse day by day. I've been here a couple months and I hate it. They never take the phone calls they never pick up the trash bags and they charge for it. Every time I need them to fix something at the apt they take forever. Do not rent here.

This review is based on two tours. My significant other went to visit the Austin area before me, while I was in NYC. This place was in our top 2. So its pretty easy not to fuck it up and you've got a 50/50 chance of us moving in. They fucked it up. My SO says on his first tour without me the employee (Justin maybe?) was really uncomfortable to be around.. then I arrive to Austin to see Villas. We get there, the dark-haired female employee has mascara out on her desk (extremely unprofessional) and hardly greets us. She seemed bothered we were there. She then tells us that she does not have any apartments available for us to view/rent and hasn't for awhile. Justin did not record the apartment we looked at. Justin apparently gave my SO apartment information that was not available for rent. I was super frustrated, all we wanted to do was look at a model because I had not seen one yet and what if one opens up? After a long exchange of words, she finally shows us a model. She required both of our ID's. My SO and I had looked at 12 other apartments and no one else had asked for my ID. So I get it from the car. When I come back in I hand it to her, and she says nothing. She does not say 'thank you', or 'got it'. Nothing. The property is nice, not amazing for the price or lazy employees. I strongly advise anyone who is considering this place to also look at Austin Midtown apartments. Basically, the employees we've encountered are either bad at documenting (Justin) or unmotivated to actually work (dark haired female). I do not know her name, but her desk is the first one on the right.

I live here now and love it! My apartment is huge and really good quality. I haven't had any problems with the management, every time I call they help me out right away. Great place to live, plus they allow pit bulls which is why I chose Villas at Tech Ridge.

DO NOT MOVE HERE! New management that has bought out the property SUCKS!!!! It use to be a really good place to live, however things have definitely changed! It started with them taking away dumpsters...Now we either have to walk all the way to the front of the complex with our hands full of trash or all the way to the back of the complex (in 103 degree Texas heat) to find a dumpster. Secondly, we rented out the "guest apartment," for our family to stay in while visiting from out of state. The new management changed the locks on the guest apartment, however they failed to realize they needed to replace the key that they lend out to paying residents. Long story short we were waiting outside of the guest apartment at 10 pm (with our hands full of luggage) trying to get into the guest suite without any luck. Finally,(after several upset phone calls) we got a hold of the after hours maintenance and they were able to come out 2 1/2 hours later with the new key. There went our night of fun... And then the new manager GREG tried to blame my family for steeling ... Just very unprofessional all around. Our air conditioner started leaking so we called the after hour maintenance (TWICE) and nobody came out to look at it...mind you we live on the third floor. Just yesterday our air conditioner BROKE and we had to sleep in 88 degrees because what's the point of calling after hour maintenance if they rarely ever respond? They come fix it the next day and i also asked them to replace the LED light bulb in the kitchen track lighting as well as the light bulb in the fridge. OF course they left without doing either of those requests. I then made another online request to have them changed today, and i get a phone call saying that the new management requires residents to purchase the light bulbs themselves and the maintenance team will be happy to install them. Uhhh no thank you! We will leave every single light bulb in there burnt out at move out if we have to. That should not be our responsibility...especially since management requires LED light bulbs which are expensive. I wouldn't mind replacing an inexpensive light bulb but you can forget it...Rant over but trust me the list can go on and on...DON'T MOVE HERE UPSET RESIDENT!

I stayed here for 2 years and never ran into a problem before. I know apartment complexes are subjective and hit or miss with everyone. It seems everyone either has a great or terrible experience. While I was there, I had a great one. I was in my apartment when they offered the free wood flooring upgrade and I jumped all over that. I loved the hardwood floors. I never had an issue with parking, but I only had 1 vehicle. I also lived on the 3rd floor so I didn't have stomping above me. The noise in my building was decent, out of 10, I would give it a 7 (where as 10 would be like your own home/no neighbors). The person below me was hardly ever home but would turn up stereo about 1 hour/day around 5-8pm, so this was hardly a bother and I am sure he probably heard mine when I had movies going on my surround(although I was very respectful about the bass) I never ran into any actual apartment issues so I never had to contact the office, well I did once, but that was because my gate clicker battery died and they replaced it. Actually come to think of it, I locked myself out once, lol, they gave me a loaner key though I could go unlock and bring back though. The main reason I moved out was pricing, every year it went up 50 bucks or so, and figured I could own a home for around the same price or a bit more. Overall, I liked this place and had minor minor issues.

There is no parking at this complex because they allow tenants to leave unregistered vehicles for months. When you come home at night and have to park in covered parking they have your car towed. And then you're out $300. There excuse is that they know about and are working on it. Not really feasible is that? If they know about it they should rectify it for their tenants.

So far we have not had any issues with this place. On our end it was a last minute decision but we are so glad we chose these apartments for the price so may consider it high but you get a lot more for your money than other apartments nearby. The staff was amazing! Jonny helped us with everything and we have not had any problems with work orders. Effrain also is more willing to answer any questions and submit work orders for us as well. The property is kept clean and we have not had an issue with anything so far.

I agree with Donna. The management sucks! My husband and I have lived here for 4 years and have gone through an ownership change, all around the people in the office are incompetent, rude and genuinely don't care. On top of just how stupid they are, they have the most ridiculous office hours and sometimes aren't even open for the full business day. I've encountered on three different occasions going down to the office with 5-20 minutes before their posted closing hour and they already had the doors locked with the signed saying closed. It's just so thoughtless! We have loved our apt, it's nicely updated with lots of natural light from the windows but my goodness, I'm so glad we are moving because the management is worthless.

The quality of this complex is declining. The office staff were never helpful and always provide incorrect information. They never helped with my noisy neighbor. They would write down my requests and they were never entered. This place is unsafe. Trash is always pouring out of the compartment. I had a mosquito and fly infestation. This place is the worst.

I lived here for a year. I loved my apartment, the space was great. I did not like that the parking was bad after 7pm. Since I worked late I ended up getting a covered spot. I never had any issues.execpt a loud neighbor that moved in and blared the music at random hours of the day and night. After a complaint to management that stopped. The pool area was great. The grounds were cleaned daily. As I hardly saw trash. It was great for evening runs around the complex. Even going out in the neighborhood around was good. I felt safe which is always a positive. They did want to increase the rent after my 13 months was up. If I was going to live in Austin still then I would have paid the extra $100 a month.

For a one bedroom apartment, the rent here is very high. I thought it would be worth it to have a large apartment close to work. And the models were very impressive. Only after signing my lease did I realize that the back of the property turns into a "river" of water when it rains, which turns into a cesspool of mosquitoes at my back door. Mosquitoes literally SWARM in CLOUDS outside my doors, and fill the hallway to my apartment. I had to call SEVERAL times and threaten to have the city come investigate it, to get them to come spray-- and that only helped for a week or two. I can't sleep without wearing hooded PJ's (like Kenny on Southpark), because mosquitoes buzz and whir incessantly around my head all night. Next, a terribly scary, seedy drug dealer moved in across the hall (our doors are about 2 feet apart-- creeeepy!) He was not on a lease, but clearly staying there for several weeks, and when I asked the apartment to have him leave, they told me there was "nothing they could do." Then the 100 people moved into the 1 apartment above mine. They are rediculously loud. And scary. Will I call and complain about them? No way. I don't want to get shanked in my parking lot. Then my car got stolen. They towed the loaner car I had gotten from a dealership, because I came in late and forgot to put the parking tag in it. They've towed my guest's car, and every morning at the towing facility there is a line of Villas Tech Ridge residents. They're TERRORISTS about parking. And as every review here states, the office staff AND manager are HORRIBLE. They are rude. They are heartless. They do NOT listen. No matter what happens, it's your fault and it's not their problem, before you even ask. I cannot IMAGINE how the property owners would let such awful people represent them. Maybe they're awful too. Their online payment system broke. When I told them that was the only way I could pay my rent that day, they launched an inquisition against my finances to make me prove, and explain, and re -prove and explain, why I didn't have another method of payment. They were SO rude to me. They have weird thermostats that reset themselves every few hours to 87 degrees, so plan to wake up every night at 3 am and reset that too. No matter how many times you fix it, it will revert. I hate this apartment!!! AND, with 3 months left on my lease, it's $5000 to break. Are you kidding me? Once you sign, you're stuck. Because NOTHING is their problem here.

I have lived here for a couple weeks now and I've been nothing short of satisfied! I've lived in many apartments and out of all the apartments this one has been the cleanest at the time of move in. The grounds of the complex are always being maintained and they look great! I have no problems with parking and the front office staff (especially Johnny) are super helpful and always nice! So far I've really enjoyed living at this apartment and I am really happy that I made the choice to live here! the only thing I would say needs some work is the fact that there's no towels or anything to wipe off the workout equipment when I finish, but that's minor!

Hardwood floors, granite counter tops, lots of sq ft and storage in the 2b2b floorplan. I feel this property gives you the most bang for your buck. Management is excellent. Specifically Dorothee. She promptly took care of all our needs as they arose. I would recommend this property to anyone.

Lived here two years total (not consecutive - came back because I liked it so much better than where I had moved to) and can tell you first-hand that it is a really well-kept complex. You can tell management actually cares as the inside of the units is their top priority. The gym is better than your average apartment gym. No trouble finding parking whatsoever in the past two years. Maintenance always makes an effort to take care of your issues quickly. It's a very reasonable price for what you get as apartments this nice usually cost significantly more in this area. Jamie and Emma are especially helpful in the front office, so be sure to go see them!

Effrin was a big help moving in. This is the first time living without parents so I was nervous about trying to find a good community and making sure they accept my bully. I've had no problems so far. I just with the pool was open

Although we just moved in, this place has been great so far. Move in was smooth other than a few minor fixes that needed to be taken care of but they were fixed within 2 hours. Gym and pool are awesome!

Place has gone down hill very very fast. Apartments themselves are very nice. That's where it ends. The application for tenants are definitely a front. They are letting everyone live here. Getting close to section 8 living. Pet policy is there too, but NOT enforced at all. Several breeds that aren't allowed live here, and two attacks that I know if have happened within the past 6 months. Front office had not given them violations of their lease, nor told them to remove the dogs. Drug deals have gone on repeatedly in broad daylight. Police are investigating. Front office people don't even leave the office to take it upon themselves to worry about it. Bikes have been vandalized and pieced apart. Dogs have been found swimming in the pool. Maintenance is so-so. Front office people have flat out said they only "manage" the property, they are not here to police it. Begs the question...what is the lease agreement 25 pages deep for? If it doesn't matter?? Do NOT live here.

When we signed for our apt 2 yrs ago, the staff was friendly, the maintenance was awesome. Since then, they have changed staff, that is not only rude, but unhelpful. They dont greet you with a smile, stand up, nothing. They look at you like "oh great. A new person. Im busy checking my fb. Go away. I dont want to deal with you." They have also gone under different payment plans for rent. 3 different times. And it is still awful. I have talked to other residence about it, and they have the same problems with the rent collection. You log onto a portal that you set up with auto pay. Sounds great... unless it kicks your payment for no reason. Why havent they fixed that?! Charging us late fees for no reason. An other lovely catch, since they have changed staff, our lease agreement is crap. They no longer do services, and dont inform residence of that change. Need a light fixed?! Too bad. They tell you what brand it is and you go buy it yourself. Now its not that bad unless it says in your lease that they do fix and replace that. I had my kitchen light go out, so i called for a maintenance guy to replace it. They came up, replaced it no problem! 2 weeks later, the same bulb goes out. I call again, and the lady informs me that they no longer replace lights. WHAT? SINCE WHEN? "Oh a few month ago." Confused i told the lady they replaced my light 2 weeks ago. And have they sent out a new contract stating the changes?" Pure silence from her. And then instead of saying "I will look into that." She simply says with a sneering tone" i dont know what to tell you. We dont replace lights anymore, buy it yourself. Have a nice day." And hung up. The pool, I understand the pool is closed by 10pm to give the residence around the pool quiet time. Im all for that. But pool opens at 9am. Everday. Third week in a row, i have tried to go for my morning swim, and the gate is still locked at 10am. Nowhere doea it state online, or been writen, notice given of pool hours changing. Its truely frustrating that simple things like this can be fixed, and they would be awesome. But it seems that staff is too lazy to make the changes. Or put in the effort. Horrible place. Move out?! Not a chance. Because they require a 60 day notice. So if youre out hunting different places to live, good luck. Everyone in the area has a 30 day notice. So nobody can tell you if they will have a apt for you. But that doeant work because you have to give 60 day notice. They block you in by doing that. Forcing you to stay, because you have no other choice. Seriously cant stand the staff.it is commonsense fixes. Yet they refuse.

After 6+ years at Villas Tech Ridge, I've recently moved out and found a place closer to work, family, etc. But that's not to say VTR isn't a great place to live. While it was a decent apartment complex when the Morgan Group managed it, things really improved once Alliance took over. Most notably, Alliance is waaaay better at communicating with residents, whether it's letting everyone know about some maintenance that will be happening or inviting residents to share feedback. Whereas the Morgan Group had a terrible habit of announcing inspections or maintenance inside units just a few hours before they started, Alliance sends out email and paper announcements well ahead of time, includes extra info like helpful maps of the property, and is generally just much more respectful of the residents, schedules, and space. Alliance's communications also carry a much friendlier tone, like the general notice about what people can do to prevent car break-ins, as opposed to the Morgan Group's tendency to react only after incidents happened -- and even then they seemed to be trying to deflect responsibility instead of providing tips or information. While at VTR, rent was raised quite a bit through the years, but that's unfortunately true of all rental properties in the Austin area. When I moved in, my one bedroom was $727 a month, and by the time I moved out, my lease renewal option was well over $1000/month. Needless to say, that played a part in my decision to move, though the catalyst for finding a new apartment was actually my dog. I initially moved into VTR because they had no weight limit and allowed boxers; however, when Alliance first took over, their list of restricted breeds included boxers. Since I permanently foster senior dogs from Austin Boxer Rescue, that was a big issue for me. While Alliance was kindly willing to allow me to renew my lease and keep my elderly boxer, they couldn't tell me whether or not they would allow me to bring in another one when she passes away, so I started looking for a new place. Since then, they have done away with all breed restrictions (YAY!), but by the time that was in effect, I'd already signed a lease elsewhere :( In the 6+ years I lived at VTR, I never felt unsafe, never experienced any crime, never even had a potted plant disappear off my patio. The Morgan Group left a lot to be desired in terms of customer service, but the Alliance team was pretty great, even when I was moving out. In fact, the assistant manager was one of the nicest people I've ever dealt with in an apartment office, and the manager was super friendly when answering all my dumb questions over the phone. They were even very forgiving about damages, charging me only for a few things that obviously needed to be repaired/replaced and not worrying about the kind of wear that can happen over so many years. I'm definitely happy at my new place, being closer to work and family, but if I'm ever needing a place up north again, I wouldn't hesitate to move back into VTR.

We honestly didn't know what we were getting into until the day we moved in (went completely through an apartment hunter and never saw with our own eyes). We have been very pleased with the choice! Great location, great community, great management!

I rented for one year and my overall experience was ok. I had to complain a few times to management about the neighbors leaving their trash outside their doors. One of those neighbors would leave it out for days at a time and it would stink up the second floor hallway. The only time management took action for this issue was when the trash had leaked onto the floor. They had maintenance clean it up. The other issues with this complex are typical of any apartment rental, i.e., tenants not picking up dog poop, hearing people yelling or their dogs barking. On the other hand, the inside of the apartment I rented was nice for the $. I never had an issue with parking and was never concerned about anyone breaking into my vehicle. The best part of renting at this complex is its close access to IH35. You should also be aware that management/office staff are not very competent. They are literally as smart as a box of rocks.