Vincci Capitol Hotel

This is undoubtedly the finest hotel I have experienced in Madrid. During my recent business trip, I had the pleasure of staying here for a night, and I must say that both the hotel and its staff exceeded all expectations. The interior decor was tasteful and elegant, creating a welcoming and sophisticated ambiance. My room was impeccably maintained, offering comfort and attention to detail that made my stay exceptionally pleasant. The breakfast was a highlight of the experience—truly outstanding in both quality and variety. The food was delectable, and the service was nothing short of exceptional, with the staff demonstrating professionalism and attentiveness throughout my visit. I wholeheartedly recommend this hotel to anyone seeking a seamless blend of luxury, comfort, and impeccable service. I am already looking forward to my next visit to Vincci Capitol and will certainly make it my preferred choice whenever I return to Madrid.

Amazing location! Most interest points are either in walking distance or a few metro stations away. Excelent service. Very good breakfast, with pancakes and churros, nice cheese and fruit selection. Rooms are modern and spacious (we had an extra bed for a child).|If you have a car, they have an arrangement with a nearby car park (Callao Smart Park) for 27,5€ per day for customers.

Our experience at Vincci Gran Vía Madrid was incredibly disappointing and frustrating. After just one night, we discovered through our bank that €300 had been charged to our credit card without any prior notification or consent. The hotel claimed this was for damage to the floor caused by red lipstick, which is completely baseless. My wife does not use red lipstick, and the floor in our room was in perfect condition.||||When we requested proof, the front desk staff refused to send the photos by email and only showed them briefly on a screen. While the photos resembled the carpet in our room, there was no definitive proof that they were taken there—they could easily have been from another room or a previous incident. Despite this, they arrogantly refused to inspect the room with us or engage in a proper discussion.||||The behavior of the front desk staff was particularly shocking. They were consistently rude, dismissive, and spoke to us in a sarcastic and mocking tone. On several occasions, they even laughed openly while we tried to address the issue, making us feel humiliated and disrespected. Everyone we spoke to claimed to be "the boss," yet no one took responsibility or offered any solutions. It was impossible to get clear answers, and our emails and complaints remain ignored.||||After reading other reviews, it’s clear that this is not an isolated incident. Many guests have reported similar issues of double charges and disputes over damages. This raises serious questions about the hotel’s practices and policies when it comes to guest treatment.||||Having now left the hotel, we feel compelled to warn others. While the hotel may respond to this review with their usual denial of wrongdoing, our experience—and the experience of many others—tells a very different story. This is not the level of professionalism or service one expects from a reputed chain like Vincci. Avoid this hotel if you value transparency and respectful treatment.

I recently stayed at the Vincci Hotel in Madrid and had an excellent experience. The hotel itself is beautifully maintained, with stylish decor and comfortable rooms that made my stay very enjoyable. Every day felt special, and I appreciated the little details that made the environment welcoming and relaxing.||The highlight of my stay, however, was the exceptional service from Bianca at the reception. She went above and beyond to assist me with all my needs, providing recommendations and help that made my trip even more memorable. Her friendliness and professionalism truly set the tone for my entire experience at Vincci. Highly recommend staying here, especially thanks to the wonderful staff!

I would not recommend this hotel due to a disappointing experience filled with hidden charges and poor customer service. Upon check-in, the reception failed to provide full information about their policies and additional fees. This lack of transparency became a major issue during our stay.||||One example was when we asked about late check-out. Reception staff assured us we could check out until 2 PM without mentioning any additional charges. Yet when we checked out at the agreed time, they insisted on a €30 fee, which was never disclosed upfront.||||The worst part was when they charged us €300, accusing us of smoking in the room—an entirely baseless claim. Their reasoning? They found vape boxes in the room. Nobody in our group smoked inside; we had simply unpacked vapes to place them in our bags, with zero smoking involved. Despite explaining this to the staff, they immediately assumed we had broken the rules without any real evidence, showing a complete lack of respect or willingness to listen.||||This experience felt like the hotel was looking for every opportunity to overcharge, and it left a very bad taste. I’d recommend looking elsewhere if you value transparency and fair treatment. Avoid the headache and book somewhere that treats guests fairly and respects their experience.

Unjustified Charges and Poor Customer Service: Our experience at Vincci Gran Vía Madrid was very disappointing. We were unfairly charged during our stay, without any proper explanation or evidence to justify it. The front desk staff seemed more interested in lecturing us than providing genuine hospitality, which made the entire situation even more frustrating. After going through reviews on various platforms, it’s clear that other guests have faced similar issues. The hotel’s responses to these complaints show a lack of accountability and concern for their guests. We do not recommend this hotel to anyone looking for a respectful and professional experience.

Beautiful and comfortable vintage-style hotel, perfectly decorated and arranged thematically around the "Capitol Theatre" theme - we felt like divas in those rooms! 🤩 The staff was also extremely pleasant and helpful, and of course the location ideal, right in the middle of Gran Via in the beating heart of Madrid. Had the loveliest weekend staying there!

Unethical Practices and Rude Staff: Our experience at Vincci Gran Vía Madrid was deeply disappointing. The staff at the front desk were rude, sarcastic, and unprofessional, showing no respect for us as guests. To make matters worse, we were charged unfairly during our stay without proper explanation or evidence. After reading reviews on platforms like TripAdvisor, it’s clear that this isn’t an isolated incident. Many other guests have reported similar issues with unjustified charges, and the hotel’s responses to these reviews are often dismissive or outright false. This pattern of behavior feels more like a deliberate scam than an unfortunate misunderstanding. Avoid this hotel if you value transparency, professionalism, and respectful treatment.

Vincci Capitol is conveniently located in Madrid's theater district and easy walk to Plaza del Sol which has plenty of restaurants. It's a sleek looking hotel, with dark walls and glass, see-thru elevators. Breaking down my review: Rooms: Comfortable beds, with plenty of shelves. 5 stars. Bathroom: Large, clean, but missing face towels! 4 stars Breakfast: Food is mostly smoked meats (good!), eggs (mediocre), pastries (decent) and yogurt and cereals. They even have a churro station, though quality-wise there's better like San Gines nearby. Service a bit lacking. Coffee machine sporadic. 3 stars

Went here in July 2015. The hotel was in a fabulous location. Easily walking distance to Plaza Mayor, numerous restaurants, a supermarket and shops. It was right by the Callao Metro as well. The room was very nice and clean. Bathroom was adaquate and that water pressure and temp were really good. The AC worked really well in the room since it was 38-40 C while we were in Madrid. Wifi was very fast. Service at the front desk was not that friendly and I always felt that the evening shift just did not care. During the mornings it was a little more pleasant and the bell boy was very attentive and responsive. They all spoke English very well. I would stay here again because of location and value for the room. I did not go to the bar, but it looked really nice.

My cousin recommended this boutique hotel for our honeymoon stay of 3 nights in Madrid for its excellent location at the center of the town. Many postcards of the area, reminiscent to New York's Time Square, had the hotel on display. When we arrived at 1am in the morning, we were amazed by the welcoming, vintage look of the hotel lobby. We were happy that we had booked the hotel four months prior and could not wait to start the first leg of our journey. We also had confirmed via email that our room would be available for our late arrival a month and two months prior to our trip. We waited for a gentleman to finish checking in before we approached the receptionist. Ready to sign in, our hearts and jaws sunk in deep disappointment when we were told that our room was not available. Our room was NOT available? How could that be? We confirmed our booking twice in the past two months! "Sir, your credit card did not work. We currently do not have any more rooms available. I am sorry." As my wife furiously -- and rightfully -- argued with the receptionist about the room not being available despite written "confirmation" and a note that we would be arriving late, I called my credit card company to see if any charge attempt was indeed made to the card. "The merchant has not made any attempted charges to your card, sir." But the hotel stated that our card did not work. Did they input the wrong card number? Did they even try to charge our card? Did they just give our room away to the gentleman who just checked in a few minutes before us? Did he pay more than what we booked the room for? The hotel claimed that they only charge the credit card the day of the arrival, and since our card did not work, they had no choice but to give our room away. What's a confirmation for then? Did the hotel try to contact us via email or phone? I checked my emails and my Google Voice records. No attempt was made. At that point, I, too was furious. This was our honeymoon. It was 1am in the morning. We had heavy luggage with us. Where do we go now? I realized that arguing with the receptionist would go nowhere. There were no rooms available that night or for the next 2. At 1am in the morning, we had to find another hotel to stay at. We asked the staff to help us locate any nearby hotels for vacancies since we did not speak Spanish very well. None were available. We were advised to try hotels farther away. Finally, I took out my smartphone, downloaded the Hotels.com app, and located a hotel about 10 minutes walking distance away that had one room available. Although it cost 2x as much as our booked rate at Vincci, we had no choice but to take it at over 200 Euros a night. Before we decided to navigate the dark, narrow streets to the other hotel, I requested the receptionist to have their manager call us the following day to discuss the situation and to let us know if any rooms would be available for the next 2 nights we are in Madrid. At the new hotel, we again went on Hotels.com to look for a more affordable room to stay for the next 2 nights. We found one and finally were able to sleep for 1.5 hours before having to wake up again to start our tour. Vincci's Front Desk manager called me that 2nd day and apologized for the mix-up. In her words, "I hope you have a good stay in Madrid, I am sorry for the problem of your credit card, if you want to come back to Madrid, contact me and I will give you a free upgrade and a good rate. Sorry for the inconveniences." Surprisingly, the hotel suddenly had vacancy available for us. Thank you for the follow-up, but we had already booked another hotel. Although the other hotel's rate was 50% higher, we could not take a chance of NOT having another place to stay at for the next 2 nights. This experience utterly left us frustrated (and a bit scared at the same time -- first night in a foreign country with no place to stay and with limited Spanish ability) and annoyed. We hope that the hotel now understands that when a room is "confirmed", and when the guest notes that he/she will be there for honeymoon and arriving late, that the room cannot and should not be given away. This hotel only has received a 2nd star because of the nice lobby decor, its location, and for the fact that the manager followed up the next day. Will we give this hotel another try? Perhaps. We do not yet know.

If you're looking for a boutique hotel in Madrid, this is the place. It's small, owned and operated by a local and all of the rooms have recently been renovated to bring in modern amenities. Some rooms have balconies which overlook the Plaza and the Gran Via, which offer a pretty view. There's nice closets, a minibar, standard amenities like hair dryer, iron, etc. and a bathtub and standing shower separate in the bathroom. The jacuzzi tub really made the bathroom for me since it was nice and relaxing. The beds are comfortable with all new comforters, sheets and pillows. I slept so soundly here, which was satisfying after a night of travel from Chicago. The breakfast area and restaurant are really lovely and newly remodeled. The food is delicious and there's service all day until 1:00 a.m. so you can get tea or coffee or a nightcap before bed. Lots of sights are within walking distance of this hotel, including a lot of shopping and the Plaza Mayor and the old town. Enough restaurants to keep you occupied for days and a lot of really cool stuff to see while you're wandering around.

We love this hotel. It is comfortable reliable and location location location! The room is very clean. The lobby is small and easy to navigate. The breakfast is bountiful and includes everything you could want. The roof top terrace is exceptional and not to be missed.

Not a foreigner friendly hotel. My friend and I who were staying at the hotel tried to get in the elevator to go back to our room, and were thrown out by the security man and thrown out of the building. We decided if we weren't allowed to take the elevator we would just go up the stairs (9 flights...). So as we were going up the stairs the security man found us again, pushed us in the elevator and yelled at us and threatened us with the police. He kept calling us putas (sluts, bitches), kicking at our feet, and threatening us with the police. I don't know why this man was so volatile towards us, and not any of the other ten people getting in the elevator with us originally. I tried to complain to the woman at reception that his behavior was completely inappropriate but she didn't care. Long story short, horrible customer service!!!! Would highly NOT RECOMMEND!!!

My 2014 Euro trip was a success and I stayed at many hotels. I don't specifically recall anything negative about this hotel.