Vincci Capitol Hotel

spacious bathroom area, including both a shower and a standalone bathtub. At the entrance to our room there was also a generous living area with many windows overlooking the city of Madrid — a real highlight. Breakfast was excellent, with wonderful waiter service. In general, the service throughout the hotel was outstanding. The location is unbeatable — right in the very center of Madrid, with everything just steps away. We truly enjoyed our stay and highly recommend the hotel.

Great location, in the heart of the central district. Staff are polite and helpful. Rooms are dated, furniture feels retro, climate control not effective, too warm

I had a wonderful experience at this hotel during my first solo trip. The staff were incredibly kind, and the room was spotless. The location is perfect — right in Gran Vía, close to everything and just steps away from a metro station. The rooftop was definitely a highlight, with a stunning view at sunset. I truly enjoyed both the hotel and my time in Madrid!

Vincci Capitol is a hotel located in the heart of Madrid. All the touristic attractions are within 15 minutes walk from the hotel. The metro station makes it accessible from the airport. The rooms are specious and offer very wide and comfortable beds. It also has a minibar and some snacks. On breakfast they serve variety of dishes which includes the Spanish tipical food: jamon Serrano, queso, fresh orange juice and tomato rallado. On the 9th floor there is a terrace when you can admire the panorama of Madrid.

Very nice bussiness hotel,ideal for a few days stay. Located in the very center of Madrid with plenty of option to visit,eat and shopping. The rooms may need a bit more practical funritures but the room is generally very good. The Wifi is excellet and the tv has chromecast functionality making it easy to connect your mobile phone. The breakfast is basic but adequate and can fullfils any need. Overall a very nice stay!

The Vincci Capitol Hotel is one of those places that instantly makes you feel you chose the right hotel the moment you step outside. Located directly on Gran Vía, Madrid’s most iconic and energetic street, it puts you right in the heart of the city’s rhythm while still offering comfort, style, and a sense of calm once you’re inside. The location is, without question, a major highlight. From the hotel’s entrance, you can walk to Puerta del Sol, Plaza Mayor, Malasaña, and countless shops, theatres, and restaurants within minutes. Whether you’re in Madrid for sightseeing, shopping, nightlife, or business, everything feels effortlessly close. Despite the buzz outside, the hotel manages to feel surprisingly peaceful, especially in the rooms. The rooms themselves are modern, spacious, and thoughtfully designed. Clean lines, comfortable beds, and excellent soundproofing make a noticeable difference after a long day exploring the city. Many rooms offer views over Gran Vía, which is a treat in itself—watching Madrid come alive in the evening from your window is an experience worth having. The bathrooms are well-appointed, with strong water pressure and quality toiletries, adding to the overall sense of comfort. One of the standout features of Vincci Capitol Hotel is its rooftop terrace. The views over Madrid’s skyline are beautiful, especially at sunset, when the city glows in warm tones and the energy of Gran Vía slowly shifts into night mode. It’s an ideal spot to relax, unwind, and take in the atmosphere without needing to leave the hotel. The staff deserve special mention. Friendly, professional, and genuinely helpful, they make the stay feel personal rather than transactional. Whether it’s offering local recommendations, assisting with transport, or handling requests smoothly, the service consistently feels attentive and welcoming. Breakfast at the hotel is varied and well-organized, with a good selection of fresh items to start the day properly. It’s another small detail that adds up to a polished overall experience. Vincci Capitol Hotel strikes a perfect balance between location, comfort, and style. It’s ideal for travelers who want to be fully immersed in Madrid while still enjoying a refined and restful stay. Comfortable, reliable, and perfectly placed, it’s a hotel you’d happily return to without hesitation.

This is a wonderful hotel. The location is superb. The breakfast is surprisingly delicious. All the staff are extremely kind. I highly recommend it.

There were so many points of how service in this hotel intended to make our stay worth… First, I mentioned SEVERAL TIMES that its a bridal shower stay and we need rooms nearby. Not only were our rooms bot neighboring, they were on different floors!!! Checkin? Yes, your room is ready but if you want it at 1 pm and not 3 it’s 25€ extra… Also, THEY TRIED TO LOSE MY DELIVERY! I specifically asked them beforehand if i can have balloons delivered to reception if i m not in hotel. They said sure, just ask the delivery to leave it with booking number - done. The balloons company left them at reception and informed me. So when i asked on reception for my delivery ALL 3 MANAGERS TOLD ME THEY DONT HAVE IT AND NEVER RECEIVED ANY BALLOONS OR ANY DELIVERY FOR MY BOOKING NUMBER. I even let them talk to delivery company that confirmed delivering but they kept telling me they dont have anything until I saw in their closet my balloons hidden far away!!! When they finally gave me my 20 helium balloons, that just acknowledged me that it wont fit in elevator and DIDNT EVEN OFFER ANH HELP WITH LIFTING IT TO ROOM SO I DID IT MYSELF USING STAIRS… Next, they dont have kettles or coffee machine in rooms… as well as enough water!!! Such a price for not even having water in the room??

Vincci Capitol is conveniently located in Madrid's theater district and easy walk to Plaza del Sol which has plenty of restaurants. It's a sleek looking hotel, with dark walls and glass, see-thru elevators. Breaking down my review: Rooms: Comfortable beds, with plenty of shelves. 5 stars. Bathroom: Large, clean, but missing face towels! 4 stars Breakfast: Food is mostly smoked meats (good!), eggs (mediocre), pastries (decent) and yogurt and cereals. They even have a churro station, though quality-wise there's better like San Gines nearby. Service a bit lacking. Coffee machine sporadic. 3 stars

Went here in July 2015. The hotel was in a fabulous location. Easily walking distance to Plaza Mayor, numerous restaurants, a supermarket and shops. It was right by the Callao Metro as well. The room was very nice and clean. Bathroom was adaquate and that water pressure and temp were really good. The AC worked really well in the room since it was 38-40 C while we were in Madrid. Wifi was very fast. Service at the front desk was not that friendly and I always felt that the evening shift just did not care. During the mornings it was a little more pleasant and the bell boy was very attentive and responsive. They all spoke English very well. I would stay here again because of location and value for the room. I did not go to the bar, but it looked really nice.

My cousin recommended this boutique hotel for our honeymoon stay of 3 nights in Madrid for its excellent location at the center of the town. Many postcards of the area, reminiscent to New York's Time Square, had the hotel on display. When we arrived at 1am in the morning, we were amazed by the welcoming, vintage look of the hotel lobby. We were happy that we had booked the hotel four months prior and could not wait to start the first leg of our journey. We also had confirmed via email that our room would be available for our late arrival a month and two months prior to our trip. We waited for a gentleman to finish checking in before we approached the receptionist. Ready to sign in, our hearts and jaws sunk in deep disappointment when we were told that our room was not available. Our room was NOT available? How could that be? We confirmed our booking twice in the past two months! "Sir, your credit card did not work. We currently do not have any more rooms available. I am sorry." As my wife furiously -- and rightfully -- argued with the receptionist about the room not being available despite written "confirmation" and a note that we would be arriving late, I called my credit card company to see if any charge attempt was indeed made to the card. "The merchant has not made any attempted charges to your card, sir." But the hotel stated that our card did not work. Did they input the wrong card number? Did they even try to charge our card? Did they just give our room away to the gentleman who just checked in a few minutes before us? Did he pay more than what we booked the room for? The hotel claimed that they only charge the credit card the day of the arrival, and since our card did not work, they had no choice but to give our room away. What's a confirmation for then? Did the hotel try to contact us via email or phone? I checked my emails and my Google Voice records. No attempt was made. At that point, I, too was furious. This was our honeymoon. It was 1am in the morning. We had heavy luggage with us. Where do we go now? I realized that arguing with the receptionist would go nowhere. There were no rooms available that night or for the next 2. At 1am in the morning, we had to find another hotel to stay at. We asked the staff to help us locate any nearby hotels for vacancies since we did not speak Spanish very well. None were available. We were advised to try hotels farther away. Finally, I took out my smartphone, downloaded the Hotels.com app, and located a hotel about 10 minutes walking distance away that had one room available. Although it cost 2x as much as our booked rate at Vincci, we had no choice but to take it at over 200 Euros a night. Before we decided to navigate the dark, narrow streets to the other hotel, I requested the receptionist to have their manager call us the following day to discuss the situation and to let us know if any rooms would be available for the next 2 nights we are in Madrid. At the new hotel, we again went on Hotels.com to look for a more affordable room to stay for the next 2 nights. We found one and finally were able to sleep for 1.5 hours before having to wake up again to start our tour. Vincci's Front Desk manager called me that 2nd day and apologized for the mix-up. In her words, "I hope you have a good stay in Madrid, I am sorry for the problem of your credit card, if you want to come back to Madrid, contact me and I will give you a free upgrade and a good rate. Sorry for the inconveniences." Surprisingly, the hotel suddenly had vacancy available for us. Thank you for the follow-up, but we had already booked another hotel. Although the other hotel's rate was 50% higher, we could not take a chance of NOT having another place to stay at for the next 2 nights. This experience utterly left us frustrated (and a bit scared at the same time -- first night in a foreign country with no place to stay and with limited Spanish ability) and annoyed. We hope that the hotel now understands that when a room is "confirmed", and when the guest notes that he/she will be there for honeymoon and arriving late, that the room cannot and should not be given away. This hotel only has received a 2nd star because of the nice lobby decor, its location, and for the fact that the manager followed up the next day. Will we give this hotel another try? Perhaps. We do not yet know.

If you're looking for a boutique hotel in Madrid, this is the place. It's small, owned and operated by a local and all of the rooms have recently been renovated to bring in modern amenities. Some rooms have balconies which overlook the Plaza and the Gran Via, which offer a pretty view. There's nice closets, a minibar, standard amenities like hair dryer, iron, etc. and a bathtub and standing shower separate in the bathroom. The jacuzzi tub really made the bathroom for me since it was nice and relaxing. The beds are comfortable with all new comforters, sheets and pillows. I slept so soundly here, which was satisfying after a night of travel from Chicago. The breakfast area and restaurant are really lovely and newly remodeled. The food is delicious and there's service all day until 1:00 a.m. so you can get tea or coffee or a nightcap before bed. Lots of sights are within walking distance of this hotel, including a lot of shopping and the Plaza Mayor and the old town. Enough restaurants to keep you occupied for days and a lot of really cool stuff to see while you're wandering around.

We love this hotel. It is comfortable reliable and location location location! The room is very clean. The lobby is small and easy to navigate. The breakfast is bountiful and includes everything you could want. The roof top terrace is exceptional and not to be missed.

Not a foreigner friendly hotel. My friend and I who were staying at the hotel tried to get in the elevator to go back to our room, and were thrown out by the security man and thrown out of the building. We decided if we weren't allowed to take the elevator we would just go up the stairs (9 flights...). So as we were going up the stairs the security man found us again, pushed us in the elevator and yelled at us and threatened us with the police. He kept calling us putas (sluts, bitches), kicking at our feet, and threatening us with the police. I don't know why this man was so volatile towards us, and not any of the other ten people getting in the elevator with us originally. I tried to complain to the woman at reception that his behavior was completely inappropriate but she didn't care. Long story short, horrible customer service!!!! Would highly NOT RECOMMEND!!!

My 2014 Euro trip was a success and I stayed at many hotels. I don't specifically recall anything negative about this hotel.