Vincci Capitol Hotel

I booked this hotel dreaming of sipping a drink on their “stunning rooftop terrace,” as shown in their glossy photos. Reality check: the terrace had all the charm of a bus stop, featuring… a concrete bench. The rooftop bar? Closed for a “private event.” Apparently, hotel guests are just inconvenience. Speaking of surprises, brace yourself for the daily €100 “deposit” — not disclosed until check-in. Supposedly for the minibar, which contains a few lonely bottles of water and soda (not even alcohol). Mechelinin star price for a corner shop selection. The room itself looked nice enough, but calling it four stars feels generous. None of the amenities that 4 star hotels normally have: no kettle, no coffee, no tea, no iron, no body lotion, no hair conditioner… only a toothbrush that seemed like it had seen better days just like the drab hotel lobby. And the bathtub? Perfect for anyone who enjoys the challenge of trying to plug a drain that simply won’t close. So much for my relaxing bath — I guess that was also “for a private event.” In short: come here if you enjoy paying premium rates for budget-hotel perks, surprises at check-in, and the thrill of realizing the marketing photos belong to an alternate universe. Glossy photos taken years ago, hidden fees, and missing basics. If you enjoy overpaying for under-delivering, this is the hotel for you.

I recently stayed at this hotel and while the location couldn’t be better—right in the heart of the city and close to everything—the overall experience left much to be desired. First, the booking process was frustrating. The online payment system had issues and didn’t properly confirm our reservation. When we arrived, the staff were not welcoming or helpful. There are steps at the entrance, and the doorman just stood there without offering to help with luggage—something I’ve never experienced at other Vincci hotels, where the staff are far more attentive. The room was aesthetically nice with a good view of Gran Vía, but it wasn’t what was advertised. The bathroom in the photos included a bidet, which was a deciding factor for me, but the actual room did not. The bathroom also wasn’t very clean upon arrival—there was a strand of hair in the tub and a stain that should have been noticed. The shower had mold stains, and the bathroom door stuck and wouldn’t close properly. Amenities were underwhelming for the price. Only one small water bottle was provided, and none were available in the lobby—you’re expected to go out and buy your own. There were no slippers, robes, or body lotion, and we had to ask for slippers separately. Even the towels felt worn out and weren’t consistently replaced; we had to request clean towels multiple times. During our three-day stay, housekeeping seemed to only do the bare minimum without changing sheets or fully refreshing the room. The rooftop has a beautiful view, but the hours are too limited. It closed early at night and wasn’t open during the day on Tuesday, which felt like a missed opportunity given how much the view is part of the hotel’s appeal. Overall, the location and design are great, but the lack of attention to detail, cleanliness, and basic hospitality—especially compared to other Vincci hotels—made the stay disappointing. A little effort on amenities and service would go a long way in matching the premium price point.

Fantastic, staff, 10/10... went for a few drinks and had a fantastic time in the roof top bar. Wish we had stayed here. Would highly recommend and wish I could remember all the staff names x thank you so much. We will be back if visiting Madrid and enjoying all it offers

An unexpected delight in the centre of everything. Breakfast service was comprehensive, the roof top bar was not only scenic with great views but the staff were top notch professionals. The laundry service was exceptional, my only caveats were on the room lighting controls whuch baffled me and the insistence on using "apps" for pretty much everything.

My husband and I just finished a 3 day stay at Vincci Capitol .|Pros: on Gran Via: Rows of shops (clothing, shoes), probably the busiest street in Madrid. Length of Gran Via is 1300 meters or .08 miles. of retail stores, theaters, and restaurants.| Hotel is centrally located to Chueca District and Manansala District |Clean room, bathroom, regular size hand soap, shampoo, bath gel | provided | Courteous staff| Rooftop bar on the 7th floor has a soundproof door which blocks of noise coming from the bar| Comfortable beds and pillows| Adequate WiFi; no issues with poor or dropped connections | Adjustable lighting in room and bathroom| Breakfast buffet had a good variety of fruit, drinks, pastries (including | churros); however Spanish omelet was dry|Cons. Our room was on the 7th floor (703) which is the hallway leading to the rooftop bar. It could get noisy when people leaving the bar area| Bathroom did not have place to hang towels. Bathroom had a rack | hanging over the toilet; hotel could have set this rack in different part of bathroom | Lack of coffee machine or hot kettle in the room|Things to note:The halls of the bedroom floors had what looked like fireproof doors. The breakfast room strictly for breakfast. During the day and evening, the rooftop restaurant and bar were open. On our last night at Vincci, we were hoping to have drinks and a meal at the rooftop; however it was so windy that the staff decided to close the bar early. We had to use room service.||All in all it was a pleasant stay at Vincci Capitol although slightly pricier than other hotels in the area.

Very nice hotel, great staff. Comfy beds . Perfect location for shopping and walking around Really liked the rooftop patio bar. ( excellent cava sangria) If back in Madrid, I’ll certainly go back to the Vincci capitol . Only thing missing is room service breakfast 😃

Lovely hotel in the centre of Madrid. I'm glad we booked a room with a terrace watching the world go by. Booked breakfast on arrival with reception. The rooftop bar is a must. Staff were very helpful. Would definitely recommend this hotel. We stayed in room 811.

I stayed in the 12 floor of which has its own elevator. me & my wife were stuck in the elevator of which we spend some time with no action from any one while we rang the bell. Thank God there was a wifi we called our daughter of which she approached the reception the answer was " we don't hear the bell cause it sounds in company maintaining it and they will tack action". Imagine at night or I don't have a relative within the hotel what could've happen?????

Vincci Capitol is conveniently located in Madrid's theater district and easy walk to Plaza del Sol which has plenty of restaurants. It's a sleek looking hotel, with dark walls and glass, see-thru elevators. Breaking down my review: Rooms: Comfortable beds, with plenty of shelves. 5 stars. Bathroom: Large, clean, but missing face towels! 4 stars Breakfast: Food is mostly smoked meats (good!), eggs (mediocre), pastries (decent) and yogurt and cereals. They even have a churro station, though quality-wise there's better like San Gines nearby. Service a bit lacking. Coffee machine sporadic. 3 stars

Went here in July 2015. The hotel was in a fabulous location. Easily walking distance to Plaza Mayor, numerous restaurants, a supermarket and shops. It was right by the Callao Metro as well. The room was very nice and clean. Bathroom was adaquate and that water pressure and temp were really good. The AC worked really well in the room since it was 38-40 C while we were in Madrid. Wifi was very fast. Service at the front desk was not that friendly and I always felt that the evening shift just did not care. During the mornings it was a little more pleasant and the bell boy was very attentive and responsive. They all spoke English very well. I would stay here again because of location and value for the room. I did not go to the bar, but it looked really nice.

My cousin recommended this boutique hotel for our honeymoon stay of 3 nights in Madrid for its excellent location at the center of the town. Many postcards of the area, reminiscent to New York's Time Square, had the hotel on display. When we arrived at 1am in the morning, we were amazed by the welcoming, vintage look of the hotel lobby. We were happy that we had booked the hotel four months prior and could not wait to start the first leg of our journey. We also had confirmed via email that our room would be available for our late arrival a month and two months prior to our trip. We waited for a gentleman to finish checking in before we approached the receptionist. Ready to sign in, our hearts and jaws sunk in deep disappointment when we were told that our room was not available. Our room was NOT available? How could that be? We confirmed our booking twice in the past two months! "Sir, your credit card did not work. We currently do not have any more rooms available. I am sorry." As my wife furiously -- and rightfully -- argued with the receptionist about the room not being available despite written "confirmation" and a note that we would be arriving late, I called my credit card company to see if any charge attempt was indeed made to the card. "The merchant has not made any attempted charges to your card, sir." But the hotel stated that our card did not work. Did they input the wrong card number? Did they even try to charge our card? Did they just give our room away to the gentleman who just checked in a few minutes before us? Did he pay more than what we booked the room for? The hotel claimed that they only charge the credit card the day of the arrival, and since our card did not work, they had no choice but to give our room away. What's a confirmation for then? Did the hotel try to contact us via email or phone? I checked my emails and my Google Voice records. No attempt was made. At that point, I, too was furious. This was our honeymoon. It was 1am in the morning. We had heavy luggage with us. Where do we go now? I realized that arguing with the receptionist would go nowhere. There were no rooms available that night or for the next 2. At 1am in the morning, we had to find another hotel to stay at. We asked the staff to help us locate any nearby hotels for vacancies since we did not speak Spanish very well. None were available. We were advised to try hotels farther away. Finally, I took out my smartphone, downloaded the Hotels.com app, and located a hotel about 10 minutes walking distance away that had one room available. Although it cost 2x as much as our booked rate at Vincci, we had no choice but to take it at over 200 Euros a night. Before we decided to navigate the dark, narrow streets to the other hotel, I requested the receptionist to have their manager call us the following day to discuss the situation and to let us know if any rooms would be available for the next 2 nights we are in Madrid. At the new hotel, we again went on Hotels.com to look for a more affordable room to stay for the next 2 nights. We found one and finally were able to sleep for 1.5 hours before having to wake up again to start our tour. Vincci's Front Desk manager called me that 2nd day and apologized for the mix-up. In her words, "I hope you have a good stay in Madrid, I am sorry for the problem of your credit card, if you want to come back to Madrid, contact me and I will give you a free upgrade and a good rate. Sorry for the inconveniences." Surprisingly, the hotel suddenly had vacancy available for us. Thank you for the follow-up, but we had already booked another hotel. Although the other hotel's rate was 50% higher, we could not take a chance of NOT having another place to stay at for the next 2 nights. This experience utterly left us frustrated (and a bit scared at the same time -- first night in a foreign country with no place to stay and with limited Spanish ability) and annoyed. We hope that the hotel now understands that when a room is "confirmed", and when the guest notes that he/she will be there for honeymoon and arriving late, that the room cannot and should not be given away. This hotel only has received a 2nd star because of the nice lobby decor, its location, and for the fact that the manager followed up the next day. Will we give this hotel another try? Perhaps. We do not yet know.

If you're looking for a boutique hotel in Madrid, this is the place. It's small, owned and operated by a local and all of the rooms have recently been renovated to bring in modern amenities. Some rooms have balconies which overlook the Plaza and the Gran Via, which offer a pretty view. There's nice closets, a minibar, standard amenities like hair dryer, iron, etc. and a bathtub and standing shower separate in the bathroom. The jacuzzi tub really made the bathroom for me since it was nice and relaxing. The beds are comfortable with all new comforters, sheets and pillows. I slept so soundly here, which was satisfying after a night of travel from Chicago. The breakfast area and restaurant are really lovely and newly remodeled. The food is delicious and there's service all day until 1:00 a.m. so you can get tea or coffee or a nightcap before bed. Lots of sights are within walking distance of this hotel, including a lot of shopping and the Plaza Mayor and the old town. Enough restaurants to keep you occupied for days and a lot of really cool stuff to see while you're wandering around.

We love this hotel. It is comfortable reliable and location location location! The room is very clean. The lobby is small and easy to navigate. The breakfast is bountiful and includes everything you could want. The roof top terrace is exceptional and not to be missed.

Not a foreigner friendly hotel. My friend and I who were staying at the hotel tried to get in the elevator to go back to our room, and were thrown out by the security man and thrown out of the building. We decided if we weren't allowed to take the elevator we would just go up the stairs (9 flights...). So as we were going up the stairs the security man found us again, pushed us in the elevator and yelled at us and threatened us with the police. He kept calling us putas (sluts, bitches), kicking at our feet, and threatening us with the police. I don't know why this man was so volatile towards us, and not any of the other ten people getting in the elevator with us originally. I tried to complain to the woman at reception that his behavior was completely inappropriate but she didn't care. Long story short, horrible customer service!!!! Would highly NOT RECOMMEND!!!

My 2014 Euro trip was a success and I stayed at many hotels. I don't specifically recall anything negative about this hotel.