Aysegul T.
Google
Hello, I'll write a bit long, so please read patiently for clarity. We checked into the hotel on February 28, 2026. We are a family of four, and we booked two double rooms through Booking.com. We were given rooms 202 and 203. We received a friendly welcome. My two daughters were going to stay in room 202. However, from the moment we put our suitcases in the room, within the first 10 minutes, my daughters became uneasy after encountering three insects, each about one centimeter in size, in the toilet and bathroom. Seeing three insects, I went to reception and reported the situation. This was the first unusual situation I encountered. The receptionist came to the room and wanted to see the insects. I had killed one and thrown it in the trash with a tissue because my daughter was scared; another was dead behind the door, and one had escaped through the door. The receptionist kept insisting that the insects weren't poisonous, which was very upsetting. We went on vacation with the assumption that the 5-star hotel would be safe and clean, but three bugs appeared in the room in five minutes. Is the only problem that they weren't poisonous? Besides, we're not in the Amazon, a garden, or Bali; we're in Seville, in the middle of Europe... Despite these conditions, I even had to request a room change; they had no intention of doing so. They didn't even apologize for the situation. They reluctantly changed rooms. We settled for a lower-segment room :( Luckily, we didn't stay long at the hotel because we had tours planned, and we didn't even open our suitcases in room 302 due to the constant ants and spiders everywhere. I don't understand why there weren't any insect complaints about this hotel before. I didn't think to take pictures of the first few insects because the children were scared, but I took pictures of the ants and spiders so that if the hotel staff wanted to see them, it would be proof. I'm sharing them with you. The cleaning is also half-hearted; they didn't clean the toilets daily, for example. The hotel's location is nice, but almost all the buildings in that area are hotels. I absolutely do not recommend it; I strongly advise against choosing it. The price-performance ratio is extremely poor. It wasn't worth the money we paid. The breakfast was mediocre, and the staff were indifferent. This hotel shouldn't be a 5-star establishment.