VIP Executive Art’s Hotel

Great hotel. 15 minutes away from the airport. Very good breakfast choices. Good AC on the room. Comfortable bed and pillows. Safe. No iron provided. Not permitted. One complimentary bottle of water. Small TV and refrigerator. Good elevators. Okay bar area. Near the Park of the Nations and the Telecabine Lisboa|Cable car. Lot of restaurants near by and the big Vasco Da Gama Shopping Center.

Stayed 10 nights. Service in dinning area and room is excellent. Close to the boardwalk. Interior of the hotel is tired and worn out. Now, my agency wanted to extend stay for me for 1 night but due to the web conference in Lisbon prices were jacked up in this hotel for 600% (600€/night) and while I can understand urge to profit I cannot undersand a fair price for extra night for the pax who stayed in your hotel for 10 nights with full board meals and laundry services used. So I have moved 6 km away from this hotel where the prices are still same as the previous day I have stayed in this hotel several times even during COVID time but sadly, this will be my last time visit here.

The hotel is handy but it comes with lot of problems and it is not good when you intend to stay in a place that gives peace of mind. I don’t know where should I start from. The hotel has only limited choice in breakfast, the ACs in most rooms are old and non-functional (I stayed in two rooms in three days), I was moved to the second room because the AC of first room was not working), but most importantly the reason for which I felt terrible was the staff’s behaviour. They are throughly rude at their highest degree. I am a frequent traveller and I have stayed in hundreds of hotels around the globe. This is the first time I have seen how a staff can be so rude, impolite and slow in providing service to hotel guests. I am particularly mentioning about the white young female reception staff (working around 14:15 on the 8th of September). The hotel provides a bottle of tap water in the room when they arrive. I should note that I stayed there three days with three seperate bookings. While they supplied me water for the first two days, but on the third day, there was no water. I called the reception to supply me a bottle of water but they didn’t. So I came down to the reception and requested for a bottle of tap water. The female receptionist refused to supply one for the ground that they only supply it on the very first day. I told her that every booking of mine was seperate so I should be getting one as each of them is a new booking. I know this is a silly thing to write. I could go and buy a bottle of water for a euro from the store but there was no store nearby. But it is also not only my right to get one bottle but it is a matter of empathy the hotel should display to its guests when the person is simply asking to drink water. This was not a matter of consideration for a machine-like hotel and its reception staff, so they didn’t provide me a bottle of water. I reported it to other staff there but none was taking the customer request in consideration. I stayed in Lisboa for two more days but not making any further booking in this hotel and left the place. A hotel should not be seen as a building only but facilities and customer service are critical for them, which are very much absent in this hotel. Thank you.

This is unfortunate but this place is not at the service level that it should. Noisy : train noise from the railway, internal pipes noise all night long Not comfortable: light turn on automatically in the middle of the night which awake you. Decorations is correct but stuck in the late 1990s Not recommended

This hotel is a real double edged sword. It's reasonably priced, has a kind of convenient location, the staff are kind (a little assertive in the classic Portuguese style, breakfast is great (cooked continental combo) and the bar is really nice. The problem is the bathrooms in the rooms. You can clearly see that the hotel was incredible when it first opened. The rooms really need some tlc. Things leak. The TV is tiny for the size of the room etc. All that being said I was comfortable and had a nice time. One major highlight for me was the art. They had an exhibition on from Francisco Bartus while we were there. This was excellent! With a little TLC this hotel could be amazing.

Nice big hotel close to Lisbon airport and a walk from Orient Train Station.Ask for a room overlooking the front. The view is magnificent. At the back you get the Orient Train Station line. Breakfast is 15euro well worth the big spread. Short walk to the mall and the old expo site along the river.

The check-in process seems very inefficient and slow, causing long queues. I had to wait in line for 40 minutes(!!!) to check in and that is not a great start after a long trip. I also had to pay city tax while my company already paid it in advance (got refund at the end of my stay). Breakfast was good. Bed was comfortable and the room was nice except for the bathroom. Here some proper maintenance is needed because there were cracks in the sink, cracks & mold in the bath tiles and the bath itself was visually mended on several places already.

The staff is very nice. I told her my room is facing to the train station which makes me hard to fall asleep. The staff was nice enough to change to another room.However, be mindful that the toilet facilities are old.

Very nice hotel. I only stayed one night, but I enjoyed my stay there. I mostly chose this hotel because it is conveniently located to Oriente train station. Only a 7 min. walk from this station. However, there can be a downside being so close to the largest train station in Portugal as the train tracks run right next to the hotel. I read other reviews of guests hearing the train all day and late into the night so I requested a high floor and a room that faces the ocean and not the train tracks. I had a beautiful view of the ocean and never once heard the train or the road noise below. So pro tip: request a room not facing the tracks. Also note, there is no swimming pool or fitness center. There is a full restaurant offering buffet breakfast, lunch, and dinner, but I didn't eat there. I would stay here again!

Stayed in this hotel the first night in Lisbon and it's convenient located just 10 minutes walking from Oriente station. We requested a higher floor 11th and got an awesome ocean view. Check-in was easy and staffs were nice and professional. A/C, wifi and hot water were great! They even offered a bottle of complimentary water. We didn't hear any train noise but definitely heard the neighbor's when showering. All good and will definitely return.

VIP was ok - IMO, not the 4star they advertise. The bed was hard, no clock, the minifridge was warm and only works when you have the key in the electricity slot. And, in this day and age, it should have a coffeemaker of some sort. In addition, the toilet seat was all chipped up and a piece of the tub/shower faucet was missing. And speaking of the tub, it was ridiculously deep and dangerous to get in and out of. Fantastic location near the train station for a super fast, easy trip to the airport on the red line.

Thi is a good hotel in a great location. Only a few miles from the airport (less than 10€ taxi ride) but far enough away not to notice it. Near the waterfront and the Parc Nacoes with lots of bars, restaurants an shopping nearby. The reception staff are a bit slow. The quality of the building, design and rooms is very good. The art work ... Well that's all subjective ... The breakfast buffet has a good range of decent food (hot and cold) and the service is helpful and efficient.

During our 2 week vacation, this was our 4th hotel and the most disappointing. It was less than clean, the plumbing was poor and overall the hotel is poorly maintained. It's location is its best asset for New Year's activities and access to the airport for our early morning flight.this is it a four star hotel.