Roan Knowles
Google
Finally got to stay in a Virgin Hotel! Brought my fiancé for a city break for a weekend.
Everything exceeded expectations. Stunning decor all around the hotel - every detail has been considered. Lauren welcomed us and they went above and beyond - so friendly and allowed us to grab our (upgraded) room early and took our bags to our room. Amazing service. All felt so effortless.
Loved the Petite Chamber, I've seen some comments about the size but the separate dressing area and lounge made it feel really spacious, and the sliding door separates the areas. Dresser was perfect for getting ready, also loved that the shower and toilet were in separate cubicles. Stopped the room from getting steamy after a shower. Perfect water temperature.
Bed was perfect - I haven't slept that well in a long time. Thermostat was easy to control and made the room a perfect temperature. Room controls & more on TV (loved that), especially appreciated the cast feature as I've always wanted this in other hotels! Plenty of plug sockets and USB outlets - did really like that there's USB-C PD too.
We also ate in the Common Club which was superb, on the expensive side but delicious food, and the vegan options were fab (had the mushroom shawarma).
I didn't manage to get the mobile key to work and did find some of the light controls fiddly (such as delayed input from the app or no input received at all) but I think this will improve with time. Also, Virgin mention that the mini bar prices are supposed to be more in line with high-street prices, but they were expensive. I'd also suggest more storage for clothing.
We will be back. Thank you!