Gigi G.
Yelp
Review
Even as a child, I loved trains. We traveled trains in France and Belgium, the NY & NJ lines, Durango Silverton, too many times to remember, Amtrak across and down from East to West and North and South, as well as several "novelty" trains.
So, when for Christmas, our daughters purchased us Dome Dining Tickets for the Virginia Scenic Railway, we were over the moon excited to have the opportunity of riding another train.
In May, I started planning our train ride along to go along with our visit to the Virginia Clay Festival in Stanardsville, for the weekend of the 19-22 of September, 2025. Of course I had to wait until the beginning of July to lock in the train, but once that was done, we committed to everything we needed.
BnB, reserved and paid for.
Train, reserved and paid for.
Clay Festival, yep.
Imagine our surprise when two weeks before our appointed time, the Virginia Scenic Railway called and informed us that they cancelled our tickets.
--Doing anything with this company is nearly impossible!
No real phone contact or way to talk with them.
No office.
Nothing.
Making a reservation is tantamount to winning the lottery.--
No real explanation, just left a message and no phone number, and cancelled.
When after arduous searching and several calls I was able to reach someone, she was short and bordering on extremely rude, basically giving few options. Just change the date or use the gift certificate some other time!?
When I expressed that changing the weekend would leave us paying for the BnB and not attending, the response was... "Sorry, I can't help you with that..."
--When she called, I was a week out of major surgery, feeling weepy, and every question I tried to ask was met with the same take it or leave it, attitude. Tears were about to fall.--
Asking for a refund was met with a flat out, "Nope. We don't do that."
So, we wound up downgrading our plans from the upper to lower Dome Car, and scheduled the train for a day earlier, which would mean we had to change plans and hope things would be okay.
I felt pressured to take the offered lower section of the Dome car. Not what we wanted or paid for, but...
About 10 minutes later, the email arrived... Coach.
Not the downstairs of the Dom car, but coach.
Those two tickets were less than half of what they were holding in gift funds that the kids gave us.
Of course the email had no phone number, no contact information whatsoever, and now I am beside myself. I scramble, trying to call them back again, and about 20 minutes later I got through to I believe was the same person, although she never did tell me who she was.
I said to her, I believe I just spoke with you... You rescheduled my upper dome car ticket for a lower down car ticket, but you (took it upon yourself to actually) change it over to a coach ticket?
Her attitude again was clipped and rude.
She groaned as if I was causing her way too much trouble and said "so what do you want me to do?"
I said I'd like the downstairs Dome ticket.
"Fine..." she responded, "I'll go ahead and send that ticket to you and cancel the other one."
Let me tell you... I had zero confidence that we would actually get on the train at all, but as it turns out, right now as I am writing this, we are on the train.
So now here is my review of the train ride.
Don't. Waste. Your money.
Virginia Scenic Railway, is anything but scenic. Unless you think, looking at Kazu tree bushes, trash along the sides of the railroad line, a tunnel and a few rock is scenic, this is a waste. I feel guilty that my children paid $250 for this.
They served food to most people, we did not get food. We did get a bag of chips and a chocolate chip cookie, but no meal. Why, you might ask?
Because obviously they're not willing to make any accommodations for someone with alpha gal. So I let everyone else who offered a meal we received a glass of water, a bag of chips, and a chocolate chip cookie.
When I asked about the balance of our gift card, I was told I have no idea. End of story.
Let me also mention that the car we were in was so cold, that jokes went around about the hanging sides of beef, and my feelings that the train was actually some sort of cryogenic experiment! My poor husband went on the train feeling great, came off with a full blown asthma attack spurred on by his shivering for the better part of 3.5 hours!
Seriously, think long and hard before you spend your money and time on this outing. There are so many better trains you can ride throughout the USA.
Oh, and I just got told, that I can't use the balance of my gift card... So they just keep the $90? This is a scam.