VISIONAPARTMENTS Berlin

This place is fine, you just need to know what you’re signing up for. Check-in was completely contactless, so there was no physical interaction with staff. You upload your check-in details the day before check-in and they give you an access code. The rooms themselves were fine. They were clean and spacious. Bed was comfortable. The AC did not work while I was there and the my room faced the street, so it was noisy with the windows open and hot with the windows closed. This was my only complaint really, but I slept well enough. If you’re expecting the Ritz-Carlton, you won’t find it here. But if you just need a decent place to stay, not at all bad.

The room was dirty for 5 days, no one cleaned the bed, changed it and didn't even give toilet paper Everything is as written in the reviews, it's really very noisy, if you open the window, it's impossible to sleep, and in general, to be in the room because it's so noisy, and you need to ventilate the room somehow The windows are just huge layers of dust and there is dust everywhere in the toilet And also if you want to check in at least 5 minutes earlier, don't hope, the code is valid only at exactly 15.00, it's just a shock, there's not even a place to sit and even for an additional fee they can't let in earlier with eviction, the same story at 10.00 they start knocking on the door to leave There are no garbage cans on the territory, the staff didn't tell me where the garbage is, they don't know, then I left the bag at the reception because if you don't know where the garbage is and you can't provide cleaning for which I pay, then remove the garbage at the reception with this attitude The staff can't even answer if you don't have tanks, then what are the complaints about me, where should I throw out the garbage in the hotel, why is it not mentioned anywhere, I have to look for garbage cans all over the street? At all, I don't understand how you can stay in this hotel for such an amount for 5 days that I paid, you could have rented a much better apartment, and these are just. The guy in the office who is sitting, let him make his face easier

Well, I have read all the reviews. I was kind of sceptical after reading them. But nothing like that happened to me. With the money i paid i could have expected something much less. ||Positives: room was clean, had e erything i needed for my stay, location was great.||Negatives: i was at the second floor and experienced the non working a/c, the first night was a nightmare. I was sweating eventhough the wheater was cool. Next night used the fan but that was loud. The street light was right at my window, shining through. And the door code to the street is not secure, anyone can enter.||Overall i am happy and had a peaceful stay. Please work on the negatives, they are not hard or expensive to fix. Thank you

So I was staying here for a month because my company paid for it. I was genuinely shocked by how this hotel is run! Yes the staff are rude and passive aggressive but that is just the tip of the iceberg. During my time here the keypad to the front door was broken. As there is no reception staff in the evenings, residents were stuck outside and had to wait for somebody going in and out of the building. I reported this and got a brain-dead response asking me to call them next time. This went on for a few days until the residence effectively broke the door so that anyone could come in and out. Today I was downstairs and there are approximately 10 men by the lifts we are having a physical altercation with a sex worker that refuses to leave a residence apartment. You can imagine this is a very ugly and slightly dangerous situation. When I called the customer service number, they asked me to take a picture of the broken lock! When I explained security is the problem they asked me to take a video of the broken lock. When I expressed my frustration that the issue is security, her rather dumb response was that they can’t do anything about security and if I want, I can call the police but they won’t do it

The low reviews on here are unfair in my opinion. If you want a comfortable base for exploring the city, that is considerably cheaper then most other options this is it. Me and my partner stayed here for a long weekend and found the location was perfect, with close access to the trams and underground - less than 10 mins to some of the tourist hotspots! The apartment itself had a comfy bed and everything we needed. Was slightly run down in part, but definitely aligned to the price we paid. The road is noisy, but absolutely fine with the windows shut - a fan was also provided, but we didn’t need to use it. We numbed into one of the cleaning staff, an American lady who was very friendly with us! Overall, very positive experience (having gone in slightly nervous after reading some of the reviews here)!

The room was clean and comfortable. The only thing I didn’t like was having to ask for fresh towels. If guests stay for more than five days, it would be logical to replace them automatically.

Well equipped kitchen and very helpful staff. Location was safe and well-located. The rooms are not equipped with A/C. There were lots of loud siren sounds tram line noises during the night, so opening the window in not an option.

Honestly, I don’t understand all the bad reviews. I had a really pleasant experience! Pincode worked, room was spacious, clean and comfortable. Yes a little worn down here and there maybe, but it wasn’t bad. The noise weren’t bad, I slept well even without earl plugs. And the staff was very friendly, even let me leave my luggage. I would absolutely come back!!