VIU Hotel Milan

The Viu Milan has been spectacular! I’ve had the pleasure of spending 4 days here and am still enjoying every minute! Not only is it beautiful, but the staff has been fantastic. From my first step in the door I was greeted by the reservations manager Monica who welcomed me with open arms and we shared photos of our pets, she personally walked me to my room and greets me each time I come and go from the hotel! Beyond Monica the rest of the staff has followed suit. The bartenders are lovely all knowing me by name and sharing stories as I make friends with other guests. The food and drinks are delicious and prepared with much care and attention to detail. I will %100 be coming back when I visit Milan and highly recommended it ! Fabulous hotel feels like home ! A very fancy home ! 🩷

We stayed at Hotel VIU Milan for one night during our anniversary trip to Milan, and the experience was absolutely great! The gentleman at the front office was friendly and supportive, we felt very welcomed at checkin. The lobby was modern, stylish and Christmas-decorated. The room was clean and spacious, and the amenities are impeccable. We also received welcome fruit and champagne for our anniversary (probably also due to Marriott status) and a congratulating letter. Everything is just so beautiful!|The location is great, it's close to chinatown (which contains quite a few authentic Chinese restaurants) and public transportations are also convenient. Not very far away from the Duomo di Milano. I'd recommend this hotel to all my friends.

Very good hotel with a super chic/boutique feel to it. POSITIVES -Room was clean, bed was comfortable -Probably because of my Marriott status, but I was upgraded to a suite -They very kindly sent me a small chocolate amenity, which I appreciated -Front desk hustled to get me in my room even though I arrived before their check-in time and was attentive to ensure it got done before I had a meeting AREAS OF ATTENTION -My shower didn't drain properly, but I only stayed there 1 night so I didn't alert them (though I took 2 showers so I probably should have) -Main living room of the suite was very dark, even the most lighting. -I contacted management (twice) ahead of time, as I usually do, but they oddly didn't respond

Amazing hotel, the staff is so polite and helpful. Everyone at the reception desk made us feel very welcome and did everything they could to help us enjoy our stay. Our room ( suite) was amazing. There are two nice restaurants at the hotel , a formal one and a more casual one. Breakfast was very good , all looked and tasted fantastic. We had a great time visiting Milan and I’m glad we stayed at this hotel.

Fantastic hotel in a great location! The staff was amazing and helpful, especially Monica in concierge. Cabs were easy to come by and the food was excellent in the hotel. Anything we needed was immediately provided. Beds were very comfortable with high quality towels, soaps and shampoos. We even accidentally left items in the safe and were immediately contacted and their safe return was arranged . It was fun being close to Chinatown. Also very close to the main toursist attractions. Definitely would stay there again!

I recently stayed at this so-called “5-star” hotel, and I have to say, it was a huge disappointment. The service was far below what you’d expect from a luxury hotel. Staff seemed indifferent to guests, and I often felt like an inconvenience rather than a customer. For a 5-star hotel, I was shocked there was no espresso machine in the room. This is a basic amenity in most hotels, let alone one that advertises itself as high-end. Another frustration was the deposit policy. Instead of offering room credit, they required a deposit for incidentals. This felt more like a money grab than a gesture of hospitality. I can read online reviews afterwards and see that many experienced the same issues. These issues, along with a handful of other smaller inconveniences, left me feeling like I’d booked an overpriced hotel that cuts corners and doesn’t deliver on its promises. I would not recommend this hotel if you’re looking for genuine 5-star quality and service.

I have nothing else to give but my utmost thanks for the absolutely astounding service offered by the gracious staff at Viu Milan. They exceeded above and beyond any calls for hospitality and have truly set the absolute standard for me for what it means to extend hospitality as if one were family. From the moment we stepped in the door to the moment we left we were extremely well cared for with empathy and kindness. The trip ended with the front manager frantically calling taxis firing up every single terminal available to him calling 3 taxis simultaneously because we had a train to catch and our luggage was too large. You have my perpetual thanks as an astounding highlight of our trip to Milan

Classy and modern! It is a very stylish hotel conveniently located. Comfortable bedding, great bathroom quiet as a tomb. The rooftop bar has spectacular view of the Alps. Only quibble-rooms should have Smart TVs as English speaking channel selection limited. Staff extremely attentive.

This hotel is located right in the heart of Milan's Chinatown and it's very easy to get to on the trams since multiple lines pass by it. I loved that it was 100% modern and they had the AC blasting in the middle of summer, which isn't a thing in the most of Italy. The room was perfect with a really nice view of Milan from our windows. And randomly throughout our stay we received little treats by room service which made it extra special. Breakfast as long you didn't miss it was worth it you can do the buffet section or the ordering its all included as long you did the breakfast package. It was served on the roof so you had great views of Milan while you woke up and had your coffee. Then you could enjoy a morning swim in the pool while you are at it, before starting off your day. With easy access to public transportation right downstairs, and chinatown right at your feet, I felt completely safe and would stay here again.

- beautiful room with a comfortable bed, great bathroom, and good toiletries - appreciated the Grown Alchemist products. Our AC wasn't working properly but we also didn't ask the front desk to address this because it was an overcast day and a one night stay. - the spa was small but really wonderful. really good balance of hot & cold options - spending time decompressing in the cool shower reminded me I need to incorporate some of these self-care practices more in my day-to-day life. - the pool is shallow but has a great view of the city. I enjoyed swimming some laps early in the morning to start my day. - GREAT breakfast. Really want to highlight the croissants and cappuccinos. - the restaurant attached to the hotel - Morelli - had an event going on at the same time we had a reservation booked. We ended up ordering a la carté at the Chef's Table - a really beautiful curated experience with good food and really attentive service. - the front desk staff were incredibly kind and helpful, especially as my partner had just gotten pick-pocketed prior to our arrival and needed advice. Would absolutely stay here when we return to Milan!

This was one of our most frustrating stays ever in a hotel. Do NOT stay at this hotel. Staff is AWFUL. Incomptenent, lazy and dishonest. Just awful. Stay away. Also it's in a sketchy part of town. Overpriced. The staff "arranged" for our taxi to the airport, taxi went to the WRONG airport and we had to buy new tickets. Hotel refused to do ANYTHING in response. Staff also screwed up sending a box home (and this was after two of the concierges lied about whether the hotel offered this service). We still don't have the box. Breakfast is a rip off. Whole place is overpriced and tries to squeeze every last dollar (or euro) out of you. Management is beyond incompetent. Impossible to get a straight answer when there is a problem. Just an awful experience.

Excellant staff. Comfortable rooms. Interesting location near very good restaurants. Highly recommend.

This room was booked earlier in the week. When I arrived i was told the pool / roof wasn't available tonight. Now it is 3am and my A/C hasn't worked all night. It's 24 degrees in my room. A technician came to fix it, said to wait 10 min. Still no AC. I called the front desk and he said to wait and was not happy with my call. No other solution has been made. Then never called me, so i called back at 3:15 Reception suggested that i move rooms. But need to move all my things in the morning before 10am... it's 3:15am. I said I'll move them when i wake up. He was very short and irritated with me that I found this to be very unpleasant with zero apology. So the suggested solution is for me to pack and unpack all my things. Horrible. I will not stay here again, nor would I recommend this hotel. It's terribly expensive hotel, non working AC, no technician on staff to fix it, no interest to solve the problem or apologize. Very disappointed. Beware

I stayed here for a night in Milan and I highly recommend this hotel to anyone who is looking for a spot for a Milan trip! Conveniently close to trains and trolleys, and not too far from the airport: hotel staff were incredibly nice, they knew English which was a huge help for me and they were always ready to help us! Hotel is decorated beautifully and incredibly clean. Masks are worn everywhere except the rooftop and around eating paces and they ask for proof of vaccination as soon as you arrive- you feel incredibly safe ! Our room was perfect and I loved how clean the room was and how spacious the bathroom was! Hotel even gave us complimentary wine and cookies! We ordered room service as the restaurant looked very busy and when Italy, you HAVE to eat pasta all the time! Pasta was delicious, came with extra cheese and we were not disappointed! I highly recommend this spot to anyone who wants a spot not in an area that is super busy in Milan but close enough to all the attractions of Milan

This is not a luxury hotel , BEWARE ! I really wanted to stay here to use that Spa for a couple of days prior to going to Bologna for work . However due to a family emergency I had to cancel my trip to Italy from California and was denied a refund or a hotel credit for a future stay . Denying me a future credit , really ? what 5 star hotel does that ? That shows desperation for money , which is not luxury , it's anti -luxury. Luxury is about being generous , these people are not generous they are greedy and do not care about anyone but themselves .

Hotel Viu Milan is absolutely fantastic. The accommodations and service are simply superb! The hotel is very centrally located so we were able to walk to most attractions. If you have time post sightseeing, be sure to pop upstairs and relax on the rooftop to enjoy the view where you will be greeted with unparalleled service from Andrea and Phillipe while you watch an amazing sunset.

My family and I arrived to end our Italian vacation in December 2017. We were expecting a similar experience to the other 5 star hotels we stayed at in Italy; however, this was not the case. We had 3 rooms and all faced a construction site. The spa only provided a sauna and steam room; no services such as massage, facial, etc. The fitness center has a couple of treadmills/bikes. Finally, the concierge (Marco) was unable to locate a restaurant reservation for us beyond one he had previously rejected from his list of recommendations. While we were understanding since the reservation was last minute and on a holiday, we did expect a "5 star" hotel to find something that wasn't previously rejected. The concierge couldn't even get us a reservation to the hotel's own restaurant! As a reference, a week before at another 5 star Italian hotel, our concierge was able to reserve 2 different Michelin star rated restaurants for us on Christmas. We will not be returning to this hotel or recommending it to anyone.

We loved our stay there. There was nothing better than ending our day at the beautiful rooftop pool having a Spritz!

The rooms are fantastic the service incredible and the location it's close to the centre of the city.

What an amazing hotel in a great location. Rooms are spacious and new. The food was excellent. However, our trip would never have been as perfect if it wasn't for the exceptional service and kindness we received from Sonia Cucco and Filipe Boechat. What a tremendous asset they are to Hotel Viu. We can't thank them enough and will absolutely return. Joy Tashjian