VIU Hotel Milan

It takes about 40 minutes to walk into the centre of town from this hotel. It is close to Chinatown and a couple of tram stops. We used a tram to get to the main railway station. The bedrooms are modern and tidy, and the bathroom is nice. There is a good espresso machine in the room. The pool area is adequate, but the pool itself closes at 6pm (the temperature was still over 30 degrees at 6pm when we were there) so we watched a lot of people being told to get out of the pool. The rooftop bar area is good and was open until 11pm. We had food and drinks late one night there. The breakfast is very average (for the cost).

Unfortunately, my stay at this hotel was disappointing. The staff were generally unfriendly and not very helpful. I had informed the hotel in advance that I wanted to celebrate my birthday during breakfast, but unfortunately, this information was apparently not passed on to the breakfast team, which was very disappointing. When I arrived at breakfast, there were only three other guests present. The staff asked for my room number without even greeting me. No table had been prepared, and I was simply told to choose any table myself. Unsurprisingly, there were no decorations or any special touches. My room was located right next to the elevator, which made it far from quiet. On top of that, renovation work was being done on the third floor, and the strong smell of paint or lacquer in the early morning was very unpleasant, definitely not a good way to start the day. Overall, the stay did not meet my expectations.

Great option if staying in Milan and only 10 minutes from the train station. The staff is extremely friendly, the rooms and beds are comfortable, the on-site restaurant (lobby level) os very good and the meatballs are amazing. The breakfast on the 8th floor and the pool was a great way to start the day. Consider paying for breakfast in advance it may save you money….other than that, this is a great option to consider. Thank you to all of the staff for being extremely accommodating!

One of the more solid options in this price range in Milan. Excellent building, rooms, beds, airco, waterpressure, wifi.. All the hardware is solid. The colour palette is a bit dark and 'masculine' but overall a pleasurable aesthetic. Breakfast has structurally improved with a small a la carte selection and the location is on the roof is unparalleled in Milan. Staff is very friendly, professional and correct. They even let us park our bikes in the garage.|Besides the unbearable house perfume in the lobby and the slightly high pricing I have no notes. Will come back.

VIU Hotel is stunning among the cityscape of Milan. I loved the luxury and upper-echelon feel of this hotel. The staff were so accommodating and helped me with my bags swiftly as soon as I stepped out of my cab. The pool can get quite busy at evening or during sunset so definitely check it out earlier in the day. The rooms are spacious and comfortable. Modern and sleek touches. Big bed. A spectacular view of Milan from my 6th floor room, and the roof top pool + restaurant. Special thanks to Eduardo & the girls at the desk + doormen for helping me personally too! Absolutely would return.

I stayed at this hotel at the end of July and enjoyed it so much that I decided to come back. The hotel is excellent — very clean, with comfortable rooms, a quiet location, and extremely helpful and friendly staff. During my first stay, I used the gym and noticed that one of the machines was broken and made a lot of noise when in use. I reported this issue to the front desk at the time. Unfortunately, when I returned now, I saw that the machine still has the same problem, which makes it seem like no repair was done. Overall, I still highly recommend the hotel, and I believe that small details like this could be improved to ensure the excellent experience that Viu Milan is known for.

We just had a wonderful stay at the Viu in Milan - after spending a month in Italy this is how we capped off our trip and couldn’t be happier with our stay. The staff, rooms and restaurant were all outstanding. We will absolutely be back! We came from Texas and requested a fan in our room, the hotel didn’t have any available but went out and purchased one for us! Incredible! Thank you!

Stayed at the VIU for 3 days and 2 nights and the experience was exceptional. The staff were incredible from start to finish. I am an Amex platinum customer and this is one of their partner hotels. The service matched the standard of Amex. The room was upgraded upon my arrival ri a suite as per the program, breakfast was free each morning, I received room credit for purchases and everything was perfectly cleaned/organized. I was also welcomed with a fruit basket and champagne on day one. Derek was a fantastic host and ensured all my questions were answered. Even though I was there for a short time, I felt home and hope to visit Milan VIU again one day. The location is within a 30 mins walk from all the main areas like Duomo and central station. China town is about 5 mins away which has a wealth of food options and super walkable and safe. On my way to a day in Como I was able to grab breakfast and coffee as a takeaway and the staff made sure to package it nicely. What a great perk! Some cons were the wifi was not usable outside and the pool closed super early, believe it was 6p closing each night because the terrace opens to the public. I think they need to find a way to extend the hours because it’s a shame that you’ll spend your whole day in the city but can’t come back to the pool to relax.

This hotel is located right in the heart of Milan's Chinatown and it's very easy to get to on the trams since multiple lines pass by it. I loved that it was 100% modern and they had the AC blasting in the middle of summer, which isn't a thing in the most of Italy. The room was perfect with a really nice view of Milan from our windows. And randomly throughout our stay we received little treats by room service which made it extra special. Breakfast as long you didn't miss it was worth it you can do the buffet section or the ordering its all included as long you did the breakfast package. It was served on the roof so you had great views of Milan while you woke up and had your coffee. Then you could enjoy a morning swim in the pool while you are at it, before starting off your day. With easy access to public transportation right downstairs, and chinatown right at your feet, I felt completely safe and would stay here again.

- beautiful room with a comfortable bed, great bathroom, and good toiletries - appreciated the Grown Alchemist products. Our AC wasn't working properly but we also didn't ask the front desk to address this because it was an overcast day and a one night stay. - the spa was small but really wonderful. really good balance of hot & cold options - spending time decompressing in the cool shower reminded me I need to incorporate some of these self-care practices more in my day-to-day life. - the pool is shallow but has a great view of the city. I enjoyed swimming some laps early in the morning to start my day. - GREAT breakfast. Really want to highlight the croissants and cappuccinos. - the restaurant attached to the hotel - Morelli - had an event going on at the same time we had a reservation booked. We ended up ordering a la carté at the Chef's Table - a really beautiful curated experience with good food and really attentive service. - the front desk staff were incredibly kind and helpful, especially as my partner had just gotten pick-pocketed prior to our arrival and needed advice. Would absolutely stay here when we return to Milan!

This was one of our most frustrating stays ever in a hotel. Do NOT stay at this hotel. Staff is AWFUL. Incomptenent, lazy and dishonest. Just awful. Stay away. Also it's in a sketchy part of town. Overpriced. The staff "arranged" for our taxi to the airport, taxi went to the WRONG airport and we had to buy new tickets. Hotel refused to do ANYTHING in response. Staff also screwed up sending a box home (and this was after two of the concierges lied about whether the hotel offered this service). We still don't have the box. Breakfast is a rip off. Whole place is overpriced and tries to squeeze every last dollar (or euro) out of you. Management is beyond incompetent. Impossible to get a straight answer when there is a problem. Just an awful experience.

Excellant staff. Comfortable rooms. Interesting location near very good restaurants. Highly recommend.

This room was booked earlier in the week. When I arrived i was told the pool / roof wasn't available tonight. Now it is 3am and my A/C hasn't worked all night. It's 24 degrees in my room. A technician came to fix it, said to wait 10 min. Still no AC. I called the front desk and he said to wait and was not happy with my call. No other solution has been made. Then never called me, so i called back at 3:15 Reception suggested that i move rooms. But need to move all my things in the morning before 10am... it's 3:15am. I said I'll move them when i wake up. He was very short and irritated with me that I found this to be very unpleasant with zero apology. So the suggested solution is for me to pack and unpack all my things. Horrible. I will not stay here again, nor would I recommend this hotel. It's terribly expensive hotel, non working AC, no technician on staff to fix it, no interest to solve the problem or apologize. Very disappointed. Beware

I stayed here for a night in Milan and I highly recommend this hotel to anyone who is looking for a spot for a Milan trip! Conveniently close to trains and trolleys, and not too far from the airport: hotel staff were incredibly nice, they knew English which was a huge help for me and they were always ready to help us! Hotel is decorated beautifully and incredibly clean. Masks are worn everywhere except the rooftop and around eating paces and they ask for proof of vaccination as soon as you arrive- you feel incredibly safe ! Our room was perfect and I loved how clean the room was and how spacious the bathroom was! Hotel even gave us complimentary wine and cookies! We ordered room service as the restaurant looked very busy and when Italy, you HAVE to eat pasta all the time! Pasta was delicious, came with extra cheese and we were not disappointed! I highly recommend this spot to anyone who wants a spot not in an area that is super busy in Milan but close enough to all the attractions of Milan

This is not a luxury hotel , BEWARE ! I really wanted to stay here to use that Spa for a couple of days prior to going to Bologna for work . However due to a family emergency I had to cancel my trip to Italy from California and was denied a refund or a hotel credit for a future stay . Denying me a future credit , really ? what 5 star hotel does that ? That shows desperation for money , which is not luxury , it's anti -luxury. Luxury is about being generous , these people are not generous they are greedy and do not care about anyone but themselves .

Hotel Viu Milan is absolutely fantastic. The accommodations and service are simply superb! The hotel is very centrally located so we were able to walk to most attractions. If you have time post sightseeing, be sure to pop upstairs and relax on the rooftop to enjoy the view where you will be greeted with unparalleled service from Andrea and Phillipe while you watch an amazing sunset.

My family and I arrived to end our Italian vacation in December 2017. We were expecting a similar experience to the other 5 star hotels we stayed at in Italy; however, this was not the case. We had 3 rooms and all faced a construction site. The spa only provided a sauna and steam room; no services such as massage, facial, etc. The fitness center has a couple of treadmills/bikes. Finally, the concierge (Marco) was unable to locate a restaurant reservation for us beyond one he had previously rejected from his list of recommendations. While we were understanding since the reservation was last minute and on a holiday, we did expect a "5 star" hotel to find something that wasn't previously rejected. The concierge couldn't even get us a reservation to the hotel's own restaurant! As a reference, a week before at another 5 star Italian hotel, our concierge was able to reserve 2 different Michelin star rated restaurants for us on Christmas. We will not be returning to this hotel or recommending it to anyone.

We loved our stay there. There was nothing better than ending our day at the beautiful rooftop pool having a Spritz!

The rooms are fantastic the service incredible and the location it's close to the centre of the city.

What an amazing hotel in a great location. Rooms are spacious and new. The food was excellent. However, our trip would never have been as perfect if it wasn't for the exceptional service and kindness we received from Sonia Cucco and Filipe Boechat. What a tremendous asset they are to Hotel Viu. We can't thank them enough and will absolutely return. Joy Tashjian