VIU Hotel Milan

I recently stayed at Hotel Viu Milan and had a thoroughly enjoyable experience. From the moment we arrived, the service was excellent – attentive, warm, and genuinely welcoming. The rooms were extremely comfortable, and the hotel’s location made getting around Milan a breeze. A particular highlight was their bar – I had one of the best takes on a Margarita I’ve ever tried. The rooftop is stunning, and I’d love to return in the sunnier months to take full advantage of it. There was one minor hiccup during our stay: my laundry was momentarily misplaced, and my stained jacket and shirt were returned without treatment. However, the team were sincerely apologetic and offered complimentary drinks in their bar, which went a long way to smoothing things over. Overall, Hotel Viu became one of the highlights of our trip, which also involved some beautiful stays in Lago di Como, and I would happily return.

Over-delivered on every expectation as a Platinum member: upgraded to a suite we didn’t know we needed, multiple room visits with surprises + turn-down service, great rooftop bar with a view, moody lobby, and a diverse staff that was helpful and professional. I am so glad we used our 85K Bonvoy Brilliant CC free night at this property & plan to revisit during our next stop in Milan. Definitely a positive example when perks, status and hospitality intersecting to provide a memorable stay!

Our stay at the VIU Hotel was nothing short of spectacular. Every single staff member went above and beyond to make us feel welcome their warmth, love, and generosity truly stood out. A very special shout out to Francesca and the entire team for making our experience unforgettable. We can’t wait to return! ♥️♥️♥️♥️♥️

The hotel is very nice. The room was specious and clean. The lady in the reception made our check in easy and smooth. All the team members were great and professional. The breakfast was good. Thank you for the wonderful service

It takes about 40 minutes to walk into the centre of town from this hotel. It is close to Chinatown and a couple of tram stops. We used a tram to get to the main railway station. The bedrooms are modern and tidy, and the bathroom is nice. There is a good espresso machine in the room. The pool area is adequate, but the pool itself closes at 6pm (the temperature was still over 30 degrees at 6pm when we were there) so we watched a lot of people being told to get out of the pool. The rooftop bar area is good and was open until 11pm. We had food and drinks late one night there. The breakfast is very average (for the cost).

One of the most disappointing Marriott group experience. The hotel smells of extremely cheap yet strong perfume, the rooms look nice but somehow manage to be uncomfortable. The spa is a total joke, shameful even. The pool is near the bathroom in the rooftop, so get ready to have people come and go while you try to relax to the healthy dose of road traffic noise coming from below. At night, drug addicts roam in front of the hotel, and you don’t feel safe at all. Breakfast is the worst I’ve ever experienced. It’s 40€, yet you only get highly processed junk food. There’s nothing they make themselves, bread, fruits, whatever, it comes in the most bland and awful form possible (think super acid green apples, tasteless banana, basically just a caricature of fruit basket). Everything at breakfast must be ordered, but wait! With your 40€ you only get basic eggs. If you dare to want an avocado toast, that’s 19€ on top. So this hotel manages an avocado toast at 59€. Absolutely crazy. You’re probably looking at this hotel and think “I’ll relax at the spa and chill by the pool”. Trust me, you’ll do no such thing. The pool is directly across the bar and restaurant, so unless you want everybody to look at you in swimwear, you won’t feel welcome. The spa is a minuscule steam room and sauna, and a shower that sprays bubble-gum grade mint perfume. Gaudy. Staff was reasonably ok, but for the price I would hope so.

Overall rating of the hotel is good. Rooms are tidy Noise isolation is not good in the rooms. Despite having a high floor room, the traffic and nearby tram stop were noisy! Staff are friendly and ready for help and support. Location is a bit far from city center where all attractions are.

Such a great hotel in Milan located near China town area which makes us easy to find our favorite Asian food. On the other hand, the gym and spa is wonderful, hotel room is new, breakfast is decent and I would say the best iced Americano I have tasted during our entire stay in Italy. I definitely will recommend and come back again.

This hotel is located right in the heart of Milan's Chinatown and it's very easy to get to on the trams since multiple lines pass by it. I loved that it was 100% modern and they had the AC blasting in the middle of summer, which isn't a thing in the most of Italy. The room was perfect with a really nice view of Milan from our windows. And randomly throughout our stay we received little treats by room service which made it extra special. Breakfast as long you didn't miss it was worth it you can do the buffet section or the ordering its all included as long you did the breakfast package. It was served on the roof so you had great views of Milan while you woke up and had your coffee. Then you could enjoy a morning swim in the pool while you are at it, before starting off your day. With easy access to public transportation right downstairs, and chinatown right at your feet, I felt completely safe and would stay here again.

- beautiful room with a comfortable bed, great bathroom, and good toiletries - appreciated the Grown Alchemist products. Our AC wasn't working properly but we also didn't ask the front desk to address this because it was an overcast day and a one night stay. - the spa was small but really wonderful. really good balance of hot & cold options - spending time decompressing in the cool shower reminded me I need to incorporate some of these self-care practices more in my day-to-day life. - the pool is shallow but has a great view of the city. I enjoyed swimming some laps early in the morning to start my day. - GREAT breakfast. Really want to highlight the croissants and cappuccinos. - the restaurant attached to the hotel - Morelli - had an event going on at the same time we had a reservation booked. We ended up ordering a la carté at the Chef's Table - a really beautiful curated experience with good food and really attentive service. - the front desk staff were incredibly kind and helpful, especially as my partner had just gotten pick-pocketed prior to our arrival and needed advice. Would absolutely stay here when we return to Milan!

This was one of our most frustrating stays ever in a hotel. Do NOT stay at this hotel. Staff is AWFUL. Incomptenent, lazy and dishonest. Just awful. Stay away. Also it's in a sketchy part of town. Overpriced. The staff "arranged" for our taxi to the airport, taxi went to the WRONG airport and we had to buy new tickets. Hotel refused to do ANYTHING in response. Staff also screwed up sending a box home (and this was after two of the concierges lied about whether the hotel offered this service). We still don't have the box. Breakfast is a rip off. Whole place is overpriced and tries to squeeze every last dollar (or euro) out of you. Management is beyond incompetent. Impossible to get a straight answer when there is a problem. Just an awful experience.

Excellant staff. Comfortable rooms. Interesting location near very good restaurants. Highly recommend.

This room was booked earlier in the week. When I arrived i was told the pool / roof wasn't available tonight. Now it is 3am and my A/C hasn't worked all night. It's 24 degrees in my room. A technician came to fix it, said to wait 10 min. Still no AC. I called the front desk and he said to wait and was not happy with my call. No other solution has been made. Then never called me, so i called back at 3:15 Reception suggested that i move rooms. But need to move all my things in the morning before 10am... it's 3:15am. I said I'll move them when i wake up. He was very short and irritated with me that I found this to be very unpleasant with zero apology. So the suggested solution is for me to pack and unpack all my things. Horrible. I will not stay here again, nor would I recommend this hotel. It's terribly expensive hotel, non working AC, no technician on staff to fix it, no interest to solve the problem or apologize. Very disappointed. Beware

I stayed here for a night in Milan and I highly recommend this hotel to anyone who is looking for a spot for a Milan trip! Conveniently close to trains and trolleys, and not too far from the airport: hotel staff were incredibly nice, they knew English which was a huge help for me and they were always ready to help us! Hotel is decorated beautifully and incredibly clean. Masks are worn everywhere except the rooftop and around eating paces and they ask for proof of vaccination as soon as you arrive- you feel incredibly safe ! Our room was perfect and I loved how clean the room was and how spacious the bathroom was! Hotel even gave us complimentary wine and cookies! We ordered room service as the restaurant looked very busy and when Italy, you HAVE to eat pasta all the time! Pasta was delicious, came with extra cheese and we were not disappointed! I highly recommend this spot to anyone who wants a spot not in an area that is super busy in Milan but close enough to all the attractions of Milan

This is not a luxury hotel , BEWARE ! I really wanted to stay here to use that Spa for a couple of days prior to going to Bologna for work . However due to a family emergency I had to cancel my trip to Italy from California and was denied a refund or a hotel credit for a future stay . Denying me a future credit , really ? what 5 star hotel does that ? That shows desperation for money , which is not luxury , it's anti -luxury. Luxury is about being generous , these people are not generous they are greedy and do not care about anyone but themselves .

Hotel Viu Milan is absolutely fantastic. The accommodations and service are simply superb! The hotel is very centrally located so we were able to walk to most attractions. If you have time post sightseeing, be sure to pop upstairs and relax on the rooftop to enjoy the view where you will be greeted with unparalleled service from Andrea and Phillipe while you watch an amazing sunset.

My family and I arrived to end our Italian vacation in December 2017. We were expecting a similar experience to the other 5 star hotels we stayed at in Italy; however, this was not the case. We had 3 rooms and all faced a construction site. The spa only provided a sauna and steam room; no services such as massage, facial, etc. The fitness center has a couple of treadmills/bikes. Finally, the concierge (Marco) was unable to locate a restaurant reservation for us beyond one he had previously rejected from his list of recommendations. While we were understanding since the reservation was last minute and on a holiday, we did expect a "5 star" hotel to find something that wasn't previously rejected. The concierge couldn't even get us a reservation to the hotel's own restaurant! As a reference, a week before at another 5 star Italian hotel, our concierge was able to reserve 2 different Michelin star rated restaurants for us on Christmas. We will not be returning to this hotel or recommending it to anyone.

We loved our stay there. There was nothing better than ending our day at the beautiful rooftop pool having a Spritz!

The rooms are fantastic the service incredible and the location it's close to the centre of the city.

What an amazing hotel in a great location. Rooms are spacious and new. The food was excellent. However, our trip would never have been as perfect if it wasn't for the exceptional service and kindness we received from Sonia Cucco and Filipe Boechat. What a tremendous asset they are to Hotel Viu. We can't thank them enough and will absolutely return. Joy Tashjian