VIU Hotel Milan

Perfect, very nice location, close to many things and sites, with a tram stop just a few steps from the lobby. Milan is a very beautiful city, probably my favorite. The Viu made part of that experience. Their service was exceptional, breakfast was great and the rooms were very pleasant. It had a complete gym and spa (sauna, steam room). The room was always provided with very nice complimentary spring water in glass bottle. The restaurant seemed very nice but we did not use as we always had dinner plans. Very beautiful lobby and terrace.

Very good stay, but not quite 5-star yet Hotel VIU Milano has a lot going for it: a great location, friendly staff, and a stylish concept. However, a few important details kept our stay from being a full 5-star experience. First, the Bonvoy Titanium benefits were slightly disappointing. Breakfast is not included at this boutique property, which came as a surprise given the rate and brand expectations. Breakfast costs €40 per person, and while the quality is good, it is continental only, with no hot buffet. Eggs and porridge can be ordered separately, but in our opinion does not justify the price. Because of this, we chose to eat outside the hotel for the first two days. After our complaint regarding the breakfast was processed, the hotel kindly offered a 50% discount on breakfast, which we appreciated and then used. 20€ for breakfast seems more reasonable, but still disappointing that breakfast is charged separately for status members contrary to most other hotels of the Marriott chain. The room experience was mixed. We were initially upgraded to a junior suite, but it was located right next to the elevator and felt quite worn, cold and dark, especially for an upgrade. After raising these issues, the hotel handled the situation well and upgraded us again to a balcony suite on the highest floor, which was a clear improvement. However, also here the water didn’t get hot, and showering was border line comfortable. The maintenance guy looked at it and confirmed that hot water has issues being pumped up to the higher floors. The facilities are another area with room for improvement. The spa is very small, with only two lounge chairs, and the gym floor clearly needs replacing, which detracts from an otherwise modern feel. That said, the service was genuinely friendly and professional. Special thanks to Savo and Monica from Guest Relations, who were attentive, empathetic, and did their best to resolve the issues we encountered. Their service made a real difference and shows the hotel’s potential. In summary: great location, warm and helpful staff, and a nice design concept — but inconsistent room quality, limited facilities, and the lack of meaningful Bonvoy Titanium perks (especially breakfast) prevent Hotel VIU from reaching true 5-star territory. With some operational and maintenance improvements, it could absolutely get there.

This hotel is amazing. From the moment we arrived until the moment we left the staff were impeccable and couldn’t do enough for you. ||The rooms are a good size with very comfortable beds.||Breakfast in the roof top terrace was great, lots to choose from with amazing views of Milan.||Tram stop around the corner but we opted to walk into the centre through the park and past the castle. A lovely walk.||Definitely try Bulk Bar, great staff and a lovely bar. Try the perfect gin & tonic as devised by Chef Giancarlo Morelli. The Morelli restaurant is lovely with amazing food.||Will definitely stay at this hotel again

I recently stayed at Hotel Viu Milan and had a thoroughly enjoyable experience. From the moment we arrived, the service was excellent – attentive, warm, and genuinely welcoming. The rooms were extremely comfortable, and the hotel’s location made getting around Milan a breeze. A particular highlight was their bar – I had one of the best takes on a Margarita I’ve ever tried. The rooftop is stunning, and I’d love to return in the sunnier months to take full advantage of it. There was one minor hiccup during our stay: my laundry was momentarily misplaced, and my stained jacket and shirt were returned without treatment. However, the team were sincerely apologetic and offered complimentary drinks in their bar, which went a long way to smoothing things over. Overall, Hotel Viu became one of the highlights of our trip, which also involved some beautiful stays in Lago di Como, and I would happily return.

Very friendly staff! Was chatting with Mattheo and mentioned that we were on our honeymoon. He congratulated us and secretly prepared a surprise for us the next day! We came back to hotel with special surprise! Such warm and kind gesture we really loved it

​This is a very nice hotel with an ideal location. It's nestled just around Milan's Chinatown, which is perfect for food lovers as there are a lot of excellent Chinese restaurants nearby. The best parts are the accommodations themselves: the rooms are consistently clean and offer plenty of space. An added bonus is the short walk to the tram stop, providing quick and easy access to the Duomo.

Just simply horrible - actually horrible is underestimation. The hotel did not even provide us with proper clean bedsheets - instead they wanted us to sleep underneath a dirty blanket not covered by a single sheet but rather a dirty shell that you buy in a supermarket and then they did not want to provide any duvet cover and this is what happens when you pay almost €400 per night. When I complained to the evening stuff they said “ we are not housekeeping that’s all we can do”…. Even a hostel provides more services and clean sheets. It took them two hours and multiple attempts where they kept bringing “naked” duvet without any cover until finally two hours later they brought a duvet from another room with a proper duvet cover on it which they could not figure out themselves and only once I suggested it they finally did that. Stay away - the most awful hotel in Milan! Also, when I complained the next day to the hotel manager she was very ruthless and refused to discount my room rate not even a penny! All she did was removed €19 charge for scrambled eggs and a €7 charge for the city tax and that was all… she literally refused to compensate me for all the distress that took them 2 hours to fix the second duvet that we requested during check in which they completely forgot to bring. Literally completely unapologetic and ruthless money grabbing establishment. They do not care about your pleasure, wellbeing or enjoyment they only want to grab your cash. Also, the rooms are so tiny that there is no space to put a luggage rack to open your luggage. Furthermore, they were really tricky with Marriott Bonvoy upgrade and when I requested one I was told they were fully booked and sold out even though I saw at least 5 categories up availability. In the end they provided us very small upgrade from queen bed to king bed room but the room was tiny. Overall very bad experience. Also area around hotel is super rough. Stuff is very unfriendly apart from one bellboy who was super friendly Gideon. Everyone else was purely money grabbing and complete lack of empathy, respect and service towards customers.

Its marketed as a business leisure hotel, and i think it hits the spot. Not the most convenient when it comes to doing really touristy stuff but it's proximity to the tram makes up for it. The tram is right at your doorstep and it can get you to the Duomo and nearby areas directly. If you enjoy Chinatown, its right smack in it. Despite it being like a pseudo 5 star hotel, kinda disappointing that it was surrounding playground and walls we covered with graffiti. Not the fault of the hotel but location wasn't the best.

This hotel is located right in the heart of Milan's Chinatown and it's very easy to get to on the trams since multiple lines pass by it. I loved that it was 100% modern and they had the AC blasting in the middle of summer, which isn't a thing in the most of Italy. The room was perfect with a really nice view of Milan from our windows. And randomly throughout our stay we received little treats by room service which made it extra special. Breakfast as long you didn't miss it was worth it you can do the buffet section or the ordering its all included as long you did the breakfast package. It was served on the roof so you had great views of Milan while you woke up and had your coffee. Then you could enjoy a morning swim in the pool while you are at it, before starting off your day. With easy access to public transportation right downstairs, and chinatown right at your feet, I felt completely safe and would stay here again.

- beautiful room with a comfortable bed, great bathroom, and good toiletries - appreciated the Grown Alchemist products. Our AC wasn't working properly but we also didn't ask the front desk to address this because it was an overcast day and a one night stay. - the spa was small but really wonderful. really good balance of hot & cold options - spending time decompressing in the cool shower reminded me I need to incorporate some of these self-care practices more in my day-to-day life. - the pool is shallow but has a great view of the city. I enjoyed swimming some laps early in the morning to start my day. - GREAT breakfast. Really want to highlight the croissants and cappuccinos. - the restaurant attached to the hotel - Morelli - had an event going on at the same time we had a reservation booked. We ended up ordering a la carté at the Chef's Table - a really beautiful curated experience with good food and really attentive service. - the front desk staff were incredibly kind and helpful, especially as my partner had just gotten pick-pocketed prior to our arrival and needed advice. Would absolutely stay here when we return to Milan!

This was one of our most frustrating stays ever in a hotel. Do NOT stay at this hotel. Staff is AWFUL. Incomptenent, lazy and dishonest. Just awful. Stay away. Also it's in a sketchy part of town. Overpriced. The staff "arranged" for our taxi to the airport, taxi went to the WRONG airport and we had to buy new tickets. Hotel refused to do ANYTHING in response. Staff also screwed up sending a box home (and this was after two of the concierges lied about whether the hotel offered this service). We still don't have the box. Breakfast is a rip off. Whole place is overpriced and tries to squeeze every last dollar (or euro) out of you. Management is beyond incompetent. Impossible to get a straight answer when there is a problem. Just an awful experience.

Excellant staff. Comfortable rooms. Interesting location near very good restaurants. Highly recommend.

This room was booked earlier in the week. When I arrived i was told the pool / roof wasn't available tonight. Now it is 3am and my A/C hasn't worked all night. It's 24 degrees in my room. A technician came to fix it, said to wait 10 min. Still no AC. I called the front desk and he said to wait and was not happy with my call. No other solution has been made. Then never called me, so i called back at 3:15 Reception suggested that i move rooms. But need to move all my things in the morning before 10am... it's 3:15am. I said I'll move them when i wake up. He was very short and irritated with me that I found this to be very unpleasant with zero apology. So the suggested solution is for me to pack and unpack all my things. Horrible. I will not stay here again, nor would I recommend this hotel. It's terribly expensive hotel, non working AC, no technician on staff to fix it, no interest to solve the problem or apologize. Very disappointed. Beware

I stayed here for a night in Milan and I highly recommend this hotel to anyone who is looking for a spot for a Milan trip! Conveniently close to trains and trolleys, and not too far from the airport: hotel staff were incredibly nice, they knew English which was a huge help for me and they were always ready to help us! Hotel is decorated beautifully and incredibly clean. Masks are worn everywhere except the rooftop and around eating paces and they ask for proof of vaccination as soon as you arrive- you feel incredibly safe ! Our room was perfect and I loved how clean the room was and how spacious the bathroom was! Hotel even gave us complimentary wine and cookies! We ordered room service as the restaurant looked very busy and when Italy, you HAVE to eat pasta all the time! Pasta was delicious, came with extra cheese and we were not disappointed! I highly recommend this spot to anyone who wants a spot not in an area that is super busy in Milan but close enough to all the attractions of Milan

This is not a luxury hotel , BEWARE ! I really wanted to stay here to use that Spa for a couple of days prior to going to Bologna for work . However due to a family emergency I had to cancel my trip to Italy from California and was denied a refund or a hotel credit for a future stay . Denying me a future credit , really ? what 5 star hotel does that ? That shows desperation for money , which is not luxury , it's anti -luxury. Luxury is about being generous , these people are not generous they are greedy and do not care about anyone but themselves .

Hotel Viu Milan is absolutely fantastic. The accommodations and service are simply superb! The hotel is very centrally located so we were able to walk to most attractions. If you have time post sightseeing, be sure to pop upstairs and relax on the rooftop to enjoy the view where you will be greeted with unparalleled service from Andrea and Phillipe while you watch an amazing sunset.

My family and I arrived to end our Italian vacation in December 2017. We were expecting a similar experience to the other 5 star hotels we stayed at in Italy; however, this was not the case. We had 3 rooms and all faced a construction site. The spa only provided a sauna and steam room; no services such as massage, facial, etc. The fitness center has a couple of treadmills/bikes. Finally, the concierge (Marco) was unable to locate a restaurant reservation for us beyond one he had previously rejected from his list of recommendations. While we were understanding since the reservation was last minute and on a holiday, we did expect a "5 star" hotel to find something that wasn't previously rejected. The concierge couldn't even get us a reservation to the hotel's own restaurant! As a reference, a week before at another 5 star Italian hotel, our concierge was able to reserve 2 different Michelin star rated restaurants for us on Christmas. We will not be returning to this hotel or recommending it to anyone.

We loved our stay there. There was nothing better than ending our day at the beautiful rooftop pool having a Spritz!

The rooms are fantastic the service incredible and the location it's close to the centre of the city.

What an amazing hotel in a great location. Rooms are spacious and new. The food was excellent. However, our trip would never have been as perfect if it wasn't for the exceptional service and kindness we received from Sonia Cucco and Filipe Boechat. What a tremendous asset they are to Hotel Viu. We can't thank them enough and will absolutely return. Joy Tashjian