Mariama H.
Google
I chose this resort to celebrate my birthday, and in many ways it truly delivered. The food was excellent, the views were absolutely beautiful, and there was no shortage of activities on the property. I especially enjoyed the snorkeling, spa services, and on-site shopping, which made it easy to relax and stay entertained without leaving the resort. From that perspective, the experience felt luxurious and well thought out.
However, my stay was unfortunately overshadowed by a very serious and upsetting incident. During my visit, my birth certificate and $10 in cash were taken from my room. No guest should ever have to worry about their personal belongings being rummaged through or stolen while staying at an establishment of this caliber. Safety and trust are non-negotiable when you’re paying to stay somewhere.
What made the situation worse was the response after I reported it. The head of security was extremely rude, dismissive, and unhelpful, and her attitude made an already stressful situation even more upsetting. Instead of feeling supported and reassured, I felt brushed off — which ultimately ruined what was meant to be a celebratory vacation.
While the resort has many wonderful qualities, this experience left me feeling unsafe and disappointed. I hope management takes guest security concerns seriously and ensures better staff training and accountability, because no one should leave a vacation feeling violated instead of relaxed.