Viva Maya by Wyndham, A Trademark All Inclusive Resort

The staff at this resort were super friendly. We especially loved Jair (entertainment), Gustavo (bartender)and Antonio's happy vibe at the buffet restaurant. The weather wasn't really warm, but was good enough to have a good time. The beach was wonderful, although for the whole time we were there it was a yellow and red flag because of the cold front that was happening. The rooms and the facilities were maintained well. Our shower had very little pressure and the balcony was quite small. The Wi-Fi was also very spotty. I would consider this resort again for the lovely people that work there!

Positive: The staff were overall great Negative: The room was in need for repairs and the balcony was about 1foot wide and not usable

We are from Central Europe, and we traveled for an entire day to reach Mexico for this vacation. Yesterday we finished our stay at Viva Wyndham Maya, and we would like to share our experience. First of all, we want to sincerely thank all the employees who take exemplary care of the guests. The animation team was incredibly fun and energetic. We truly admired how they dedicated the entire day to entertaining people, organizing activities, and coming up with new competitions every single day. They were always kind and wonderful with the children. We would also like to highlight the dancers and acrobats who prepared the best hotel shows we have ever experienced. During their rehearsals, they even allowed children to watch and interacted with them in such a kind and friendly way, which was truly special. Additionally, all the waiters, housekeeping staff, and kitchen employees did an amazing job. Their hard work and positive attitude did not go unnoticed. That is why it makes us even more disappointed that our departure left such a bitter feeling. During our stay, I noticed that my wristband was defective and kept opening. Unfortunately, when we arrived late at night, we were not informed at the reception that there is a fine for losing the wristband. When I realized it was opening, I did not consider it a serious issue because I have never experienced a hotel where a wristband must be returned upon departure or you face a penalty. The reception’s approach early this morning was very disappointing. They refused to consider that two days earlier I had already reported that the wristband was faulty and that waves in the sea had torn it off. We were never informed that without returning the wristband, we would not receive the confirmation paper stating that all payments were settled. We had no problem paying for the safe for the entire stay, which was also something we had never experienced before. We left tips for the staff and paid $550 for an excursion. So this was not about money, but about principle. The hotel failed to clearly explain the rules, gave us a defective wristband, and then early in the morning, when our bus arrived, they essentially held us hostage by refusing to give us the required confirmation paper. Without that paper, the bus driver would not take us to the airport — even though the transfer had already been paid for. The bus was ready to leave for the airport without us because the hotel refused to issue the paper unless we paid the wristband penalty. Another negative point of the hotel was the long waiting times for coffee at Maya Café and for drinks at the bars. It is not acceptable that the bar staffing is so limited that we had to wait up to 30 minutes every day. In our group, we had to take turns standing in line to get drinks for everyone. Overall, while the staff’s effort and entertainment programs were excellent, the lack of clear communication, poor handling of the wristband issue, and long waiting times significantly affected our final impression of the hotel.

This is the best place to relax that I have ever visited in my life... It has everything you need for comfort, enjoyment and a wonderful holiday... A large green area, mostly extremely clean and well cared for, delicious cuisine, clean rooms and very friendly staff... Warm, clean sea, beautiful nature, great location - everything you need to feel like you're in paradise... The people who work here are extremely hard-working — I have great respect and admiration for them... THANK YOU for making our holiday unforgettable... I recommend everyone to visit this place... YOU ARE THE BEST, I love you🩷...

We recently stayed at Viva Wyndham Maya. Overall, it was a mixed experience. The highlight of the trip was definitely the beach — it was beautiful, clean, and the ocean was great. We really enjoyed spending time there. The grounds are nice and the atmosphere is relaxed. However, the food quality was inconsistent. The buffet options were somewhat repetitive, and some dishes did not meet expectations. The à la carte restaurant did not feel significantly different from the buffet. That said, we were always able to find something to eat. Staff were generally friendly and helpful. In summary, the beach and location are strong positives, but improvements in food quality would make a big difference.

I really wanted to like this resort because the location is beautiful, but unfortunately the experience fell short in several major ways. First, the resort itself is extremely small, which might appeal to some people, but it felt limited in terms of amenities and overall atmosphere. There just wasn’t much to do, and it didn’t feel like a full resort experience. The food was mediocre at best. It wasn’t terrible, but it definitely wasn’t memorable or high quality. The drinks were even worse, they all tasted overly artificial, like syrup and aspartame. It didn’t matter what we ordered; everything had that same overly sweet, chemical taste. The most disappointing part, however, was the customer service. One night, my friend had a severe migraine and couldn’t come to dinner. We tried to bring her something simple (just bread and apples) from the buffet so she could eat in the room. We were told we weren’t allowed to take any food out. There is no room service at this resort, so when we asked how she was supposed to eat, staff essentially said that wasn’t their problem. To make matters worse, they told us they would be reporting to guest services that she was “sick,” which felt unnecessary and intrusive. That interaction completely changed how we felt about the place. The lack of basic compassion and flexibility was shocking. A resort should prioritize guest comfort and well-being, and in this case, they absolutely did not. I would not return, and I wouldn’t recommend it to others expecting quality service or hospitality.

I recently stayed at Viva Maya by Wyndham in Playa del Carmen, and unfortunately, the overall experience did not reflect the standards one would expect from a Wyndham property. The room conditions were concerning: visible mold, excessive humidity, a persistent musty odor, and a leaking toilet. The fact that the water was not potable added further inconvenience. These are basic standards that should be addressed promptly in any resort. The Wi-Fi was unreliable and often unusable. The beach, despite a maintenance tax being charged, was not properly cleaned. Additionally, the pathways around the property lacked sufficient lighting at night, which made moving around feel uncomfortable. The food quality was acceptable; however, the selection was limited and repetitive, especially for a multi-day stay. I would like to acknowledge that the staff was courteous and professional throughout our stay, which was appreciated. However, courtesy alone cannot compensate for maintenance and cleanliness issues. I hope management takes these concerns seriously and makes the necessary improvements. At this time, I would not return or recommend this property.

Great hotel for family vacation with young kids. The hotel is not too big: everything is at a walkable distance. We also liked the landscape. Beach was always clean and the entrance in the sea is safe for the small kids. The hotel has the kids club, which has many activities for kids of the daycare age. We also liked a lot the evening shows. Buffet is big and has great choice of food. The pool area is nice, but you need to reserve the beach chairs in the early morning, around 6-7am.