voco St. James Hotel by IHG

For a weekend stay, the hotel was decent. The room was clean, and the beds were probably the comfiest I've ever slept in at a hotel. The little chocolate treat they gave us was absolutely delicious. The sound level was decent, we were able to sleep peacefully. I only went to the bar once. While the bar could have been cleaner, the bartender made a strong effort to make the drink I requested despite not having the ingredients, for which I give him an A+. The hallway did have a musky, old smell, but that's understandable for an old building. Overall, it was a satisfactory experience.

Nice staff at check in. We were upgraded to a suite with a courtyard. Enjoyed the extra living room space. Bed was very comfortable but extremely high, they provide a stool to get in, but use caution getting out. Room was clean and quiet. Courtyard was shared with 2 other rooms and was small and dark. Very small dipping pool that 1 or 2 people could sit in but probably too small for swimming. There is self parking across the street for 45.00 a night, or you can choose valet parking for about the same price. Small bar in the hotel. Walking distance to several places to eat or drink. About a 15 minute walk to Bourbon Street.

I was impressed with the quick service by the front desk and how kind & engaging Charles was. The check-in/front lobby staff are what make this hotel stand out. The location is close to many areas without being too busy. The valet service is quick. The hotel itself is dated, it could use renovation. The counter, floor tiles, and shower tiles all had staining. The room felt generally clean but was musty and randomly had odors (various smoking) vent in through the AC. No view from our room. The beds are quite comfortable and were clean. Bathroom provides lovely smelling soaps, and also larrge fluffy towels. I would probably not stay here again, but would recommend this location for those looking for a quiet but close location to the French Quarter.

Great Value and Comfortable Stay We had a great experience at Voco St. James Hotel, especially for the price. Our room was clean, the bed was very comfortable, and the pillows were amazing! The staff was also super friendly and helpful throughout our stay. After reading mixed reviews before booking, we were either lucky or the hotel has really taken past feedback seriously—because our stay was smooth. There was no odor, no cleanliness issues—just a good, clean room. The only minor downside was the shower water pressure, and the tub had some light staining, but nothing that made us uncomfortable. We really appreciated that housekeeping refreshed our towels and made the bed each morning. Overall, we had a pleasant stay and would definitely consider staying here again!

Room was exactly as described on website. Beautiful elegant ambiance. The service was fast and incredible, they stored our suitcase for us, as we were 2 hours early for check-in. We had an issue with the tv in our room and the service guy came up immediately and fixed it at 10pm! The dipping pool was cold and refreshing after a day out in the hot humid weather. Andrew and Precious were super helpful and very friendly as well as inviting! The location of this hotel is perfect walking distance to everything!

Amazing hotel in New Orleans with a short walk to many great restaurants, shops, and attractions. The beds are super comfy and housekeeping came everyday, which was a nice surprise. The staff at the front desks are very friendly and were willing to help with all of our questions. The greatest asset to this hotel is the ever so friendly and helpful Charles!! He is the first person we saw on our arrival and helped us to our room and is nothing but personable. Each time we saw him in the lobby he spoke to us. He is the reason I would return to this hotel!

I love this hotel! Honestly, we did have to acquire another room because someone allowed food to rot in our initial room! But the staff was prompt with resolving the issue. It’s a beautiful setting and I felt like it was in the middle of everything! There were lots of places to eat and beautiful scenic areas surrounding. Their fountain added to the New Orleans ambiance and was a wonderful spot to experience at night.

King room - Pros: location (so close to everything we wanted), comfortable bed and pillows, enough space to not be cramped, held bags after checkout. Bathroom products are nice. Keurig coffee is decent. Cons: console unit had water damage/peeled finish/looked trashy, housekeeping used door lock to prop door and would let the door bag against it (I had to ask her to stop, like that’s not common sense). If you face the courtyard, you WILL hear all the noise. Water temp is a great game of “how long will it stay hot and will the hot water ever come?”. Sometimes the only temp was scalding with no adjustment down and sometimes mid shower it turns ice cold. Good luck! If you arrive before 3, AND your room is confirmed cleaned and ready, they STILL charge a $25 early check in fee. For what reason? Who knows. Another scam to get more money. And even booking ON IHG app, the $10 resort fee is still not included so you’ll pay that at the hotel.

The staff are friendly, cleaning staff professional, and for a hotel built in the 1880s it's refurbished beautifully! It retains the charm, but has the modern amenities you're looking for to charge your gear, and shower/bathe properly. My absolute favorite about this place is the location!! You can walk everywhere from the WWII museum (a must see), to Bourbon St. (a must see), to incredible dining, to amazing shopping, to the best of malls and so much more!!! Ok - So you want the one downside... PARKING!!! Yes, build into your budget the $50 per day for the valet, as they have in and out privileges so no worries, and they are quick about getting/returning your vehicle. The front desk staff are all amazing!! If I owned a hotel, I would hire every one of them!!! They are superb!!!

This hotel canceled my reservation as I was boarding my flight to New Orleans--with a claim that my credit card was just declined when they tried to run the deposit (not sure how that happened when I had just used it at the airport) and that when they tried to call me, the phone number I listed was disconnected (also not the case because I immediately called from that number). The clerk told me they were fully booked and they had to honor someone else's reservation. Not sure if this was a result of incompetence or outright lies, but in the end it led to a panicked search for a new hotel that ended up costing several hundred dollars more at the last minute. Avoid booking direct with this hotel unless you too want to be freaking out on the way to your vacation that you'll have nowhere to stay. (I'll note that local hotel management never responded to my email, and IHG corporate offered me points that account for about one-sixth of a single night's stay at a mediocre property. So at least there's that.)

What a cute, historic boutique hotel! I loved the decor! The lobby is gorgeous! The rooms are decorated like someone's home. Very warm and cozy. There are two buildings. If you're in the main building, unfortunately you may hear a lot of street noise. I was in the second building. I have a few things to note. First, you have to use your room card to open the door each time you go from the main building to the second one. Don't get me wrong, I do appreciate the security but sometimes I would forget to have my key out so I would start digging in my purse. Second, would have loved a vending machine in the second building. Third, there isn't a restaurant which is not a big deal for most because you're in the heart of New Orleans. Overall, loved my stay! Customer service was great!

Very nice hotel and excellent location. The room was stately and full of charm. Beautifully decorated with a poster bed and ornate furniture. My room was upgraded to a suite with a living room, which had a television. Front desk employees were nice. I definitely recommend.

I'm glad my wife and I decided to stay here while in New Orleans. Let's start with the staff. They had great hospitality and respectful and very welcoming. Our butler Mr.Thomas was amazing during our entire stay. He kept us laughing. I forgot the two ladies names at the front desk but they were great as well. During our stay we had complimentary drinks and breakfast. The breakfast was delicious too. The bar staff were pleasant. Our room was spacious, clean and very comfortable. The bed was so comfortable, I slept like a baby. Our room stayed clean as well. The only thing I didn't see was a microwave but I believe alot of hotels are removing them from their rooms. It's a steakhouse inside of the hotel too. We didn't try it but we heard great things. Overall I give my stay a 10/10. Highly recommend!

We were in "the square" for a pre-Fat Tuesday visit to NOLA and needing quality accommodations in the thick of it. The voco St. James Hotel met our needs well. The hotel has accommodating and very friendly staff, clean rooms perfect for collapsing into after a day running around the city, a cozy bar to get a start on your day (or night), and usually has some very good king cake on hand. The lobby is very comfortable sitting area perfect for making plans with travel companions before setting out for the day. The voco St. James is within easy walking access of the core of the city and we had no difficulty getting about aside from the occasional parade to navigate. The entry being off a "lesser" street made it easy for ground transportation to pick our party up. Four out of five stars due to an awkward hot water issue that put a damper on our last morning there. The staff gets credit for being empathetic to the situation. I've no doubt that the problem was remedied as soon as possible. The short of it, I expect we will book another stay at the voco St. James the next time we find ourselves in New Orleans. Things to know: * The hotel is located between the French Quarter to the north and the Warehouse District to the south. * Magazine St. is one way from south to north. * We flew in and used taxi services. Be sure to inquire about parking options if you drive in. * If you stay during Mardi Gras You will have to contend with parades getting to the hotel, and passing by the hotel (within a short block).

Excellent place to stay in New Orleans! Staff was very personable, Charles was great and always ready to help!! Room was clean and very New Orleans style with a great private balcony. Will definitely be staying here again!

Enjoyed our stay here.. This hotel is in a very good location, right off magazine street, walking distance to the WWII museum, 2 blocks from the Ruby Slipper and just around the corner from the casino. The staff was awesome, everyone we encountered was helpful and friendly, David especially. Our room was comfortable and clean, we had everything we needed during our stay. I did quite a bit of searching when we were looking to spend the weekend in NOLA, we've visited a few times so I'm somewhat familiar with the city. Some of the reviews for this hotel and others around it complain about the buildings being dated or some rooms being without windows. I think it needs to be said that this city is over 300 years old and has seen/survived several natural disasters and still continues to thrive. So please understand that when searching for hotel and understand that if you're looking to stay in or around the French quarter you're going to get the charm/character that comes with these older buildings. I will say when it comes to the windowless rooms when booking your reservation it does give you the option to opt for a room with windows so folks shouldn't be surprised if they end up in an interior room if that's how they made the reservation. We'll definitely stay here again the next time we're in NOLA.

My stay was not without it's problems, but the staff was excellent all around. I picked this hotel out of the available IHG properties as the site advertised a really nice Nespresso machine. Upon checking in, the front desk agent was very friendly and was able to upgrade me to a suite thanks to my Diamond status. Unfortunately, I discovered the room didn't have the Nespresso machine advertised, and inexplicably, none of the rooms did. I let the staff know and the hotel manager arranged for a Nespresso machine to be put in my room on the 3rd day of my stay with plenty of pods, which was nice that they fixed the issue. The room wasn't the cleanest with hairs in the shower, and they told me they would re-clean the room but never did. Not a huge deal, but sadly they are just not doing a great job on cleaning. The manager said he would address in the future. The bed was super comfortable and I slept amazing. The location is clutch, too, a 5-10 minute walk from everything you'd want without having any of the noise issues. Only real issue as others have pointed out is that the hotel is old and is need of an upgrade. Drawers didn't close, floors are uneven -- I almost hurt myself going down the 2" drop going into the bathroom in the middle of the night. Nothing was a deal-breaker, but things to be aware of.

We enjoyed our stay on Magazine St. Sean took such good care of us! We checked in early but he was understanding and accomodating. Our bellhop Charles went out of his was as, to help us with our mountain of luggage. 10/10. Would recommend to everyone!

I was a guest for 6 days for work. Andrew and Ricky were amazing! Best service, cool rooms and delicious libations. The staff were very friendly the concierge was delightful (older gentleman, I can't remember his name!) I would recommend the hotel and the bar, to anyone visiting NOLA.

Stayed here for the weekend to see Taylor Swift. The location was fantastic, close to Canal Street and centrally located for a reasonable walk to the Bourbon Street as well as the Superdome. Even though we checked in late, we found the staff to be very attentive. The room was clean and the bed was very comfortable. We had some trouble with the TV but staff were quick to resolve that issue. Highly recommend

Ricky at the bar makes this such a special place. His historical knowledge of NOLA is amazing. Have a conversation with him. What a class act!

Had a 4-night stay with my siblings and overall we had a great time! The hotel is located in a nice area, quiet but close to all the fun. The dipping pool is small but in a beautiful courtyard and such a great way to cool off. Everyone at the front desk was always kind and personable. I will say I would've liked if the bar had a cocktail menu and the shower water was HOT.

This was our third stay at this hotel, and I'm glad to say it's better than ever. The room we got was clean, spacious, and well appointed; the air conditioning was set perfectly; and the bed was a dream (pun intended) to sleep in. The staff was friendly, courteous, and helpful. What sets the St. James apart from other historic hotels is that, for the price, you simply can't beat the location. Walk ten minutes down the street and you'll be in the heart of the French Quarter. It's also in a quieter part of town, so even with a street-side room (you *definitely* want to pay for one of those!) noise isn't an issue. As a side note, if you have a car, be prepared to pay for parking, and be prepared to look for a place to do so. Like all other establishments in downtown NOLA, parking is hard to come by.

This is a visually charming hotel. However, I would never stay here again. To begin with, the female manager was rude to her staff, talking at her instead of to her in front of guests. The check in clerk was trying to assist us, and the manager jumped in and cut her off saying that we could not be accommodated with the request we had. She quickly backtracked and fixed her slip up once she saw that we were shocked at her treatment of the young lady who tried to assist us. When we got to our room, there was a leak under the sink. The housekeeping staff placed a towel under the sink to catch the water; the bath towel was soaked when we checked it. We called down to the front desk to get extra towels. They came two days later. On our second day, we asked for the trash to be removed. When we checked out the next day, it was still there. Two of our four mornings, we were provided FREE coffee from the other manager. On the fourth day, he wasn't there, so we had to pay for coffee. I'm not sure why there is an inconsistency here. The maintenance staff has no etiquette. They stood outside in the hallway in front of our room cursing up a storm about sheets and whose responsibility something was, etc., etc. The best part of our stay was the bartender, MO. He was very nice and personable. He was more than kind to all who entered the bar area. He recommended places to eat and shared a few laughs. He also makes a meal Cobb salad! There is so much potential for this hotel to be great, and it seems like the biggest problem here is leadership. At least we enjoyed New Orleans.

Best overall experience to date! if you're not staying at the hotel, the bartender Ricky is fantastic and makes the most amazing cocktails and experienxe you could ask for...well worth the visit just for the bartenders, and the staff at the hotel is equally as incredible. Shoutout to bellhop of the year, Thomas!

There is valet, so you don't have to worry about parking your vehicle, it does tend to get a little busy but that usually common in the city. Whenever we needed our car, we would just call down and by the time we made it to the lobby our car was already there for us. We picked this hotel because of conveniently close it was to everything, it was only a few minutes from Canal St, and the French Quarter was only about a 10-15 minute walk from the hotel. Since the hotel was on Magazine St, we didn't get too many noise or traffic which was great, but the hotel room walls were pretty thin so you can hear your neighbors talk or their tv. Our room itself was comfortable, our view was just the alley way, so we didn't look out the windows too much. I wish there was more lighting though, the lamps didn't really help light up the room very much. The beds were comfortable and the little glass bottle of water was nice especially when we were thirsty in the middle of the night. The first night, we noticed the thermostat was set to a certain temperature, and when we tried to change it, it really didn't do anything so I was freezing cold to the point it was almost unbearable for me to sleep. Also, the toilet would take awhile to fill so you would hear it in the middle of the night filling itself up. This was a beautiful hotel, there were very minor complaints but overall we would definitely stay here again whenever we come back to NOLA.

We stayed for one night at the Voco St. James. The location was convenient. The rooms left something to be desired and the bathrooms are in need of repair. The lobby is beautiful.

My wife and I stayed here during our honeymoon and it was a great experience all around. The front staff was friendly and helpful when we asked for food options. They supplied us with extra coffee and toiletries on request. The price was exceptional (though we stayed during a low capacity time because of the pandemic). The room had an antique architectural art feel. Note that this is New Orleans and may thus be prone to bugs and/or humidity and its by-products (like a musty smell). This hotel is prime location (on the end of the Central Business district, where it meets the Quarter) and is a great spot for vacationers or for a staycation (like it was for us). If it was good enough for people that live here year round, I would think that it's good enough for you too. If you are not into the historical architecture, this is an avoid for sure. But then you might find yourself asking why you are even here in the first place. Isn't historical architecture just part of the NOLA charm and draw?

Impressively terrible service, particularly the front desk who refuses to touch a bag, hold a door, offer a greeting or do much of anything else except take your money. Rooms weren't ready and were not clean when they were available. This towel shows the filth after I used it to wipe the bathroom counter after bruising my teeth. You often trade modern amenities for charm in historic buildings but this was is disrepair with doors,drawers that wouldn't close, etc. There are half a dozen hotels near by. Pick anyone but this.

AC was horrible. The managers tried helping, but could only offer new rooms and kept moving us. We moved twice and then didn't want to move rooms again. In the new room, it never got cooler than 75 degrees, with it being 100+ degrees outside. We were offered fans. They were small fans no bigger than 12x12 inches..... For 4 adults, that was not acceptable. This hotel is in dire need of updates and AC service. It really isn't the managers' fault that the property is old and in need of service. The location was great and the people were accommodating in other ways. Unfortunately, the situation with the central air put a large damper on the stay and I wouldn't recommend it sight unseen.

Stayed here during Easter weekend with my children. The lobby is beautiful and the room was decent, the drawers on the dresser would t stay closed bc it was slightly broken, but I don't think that was a big deal. The mattress was very comfortable and the lines were good quality. After checking out I realized something was left behind and I was able to arrange a delivery with housekeeping and they mailed it out right away. I really appreciate how they excelled in customer service even after check out. I would recommend this place to anyone visiting NOLA and wants the boutique hotel experience.

Lobby was pretty. They held our bags and had our room about 2 hours earlier then expected which was nice even though we didn't use it. They were friendly. However; the room has ONE working outlet and there was 2 of us. So it was a struggle Getting ready for the day. Once we Told the issue they said they would look into it. But never got back to us about it. The water turned off unexpectedly for about 30 minutes while we were in the room and nobody informed us. It was an "ok" stay but for the price and the room being very small I was disappointed! Don't think I would stay again.

Our room was very dirty and smelled musty. The floors throughout had collected dirt/hair/dust, some sticky spots. The shower was clogged with other peoples hair and even after cleared still would not drain. Bathroom door handle broken and would not close. Only 2 towels in the bathroom (for 3 people). In room phone did not work, had to go down to reception. We were given a hard time requesting pillows, blankets and towels as guests were "doubling up". We chose a suite with a pull out couch as we were traveling with a 9 year old. There were no linens/pillows for the sofa bed. Our king bed had only 2 small pillows and sheets, no blankets. When we finally got the sofa bed made it was old/worn and buckled under the weight of a 9 year old folding in on him. We chose instead to have him sleep on the couch. The "pool" is tiny, there are no towels provided. The smoking section is located in the same tiny patio space. I had high hopes for this hotel, the website photos were gorgeous. We spent 5 days in a filthy room, a broken sofa bed, no cleaning services or even trash removal. We had to ask the front desk on day 4 for fresh towels (again only got 2) and toilet paper. The lack of cleaning is completely unacceptable. What a disappointment! We changed hotels for the second week of our trip, very glad that we did!

Used Hotwire to book and apparently, that gets you a tiny room stuffed with 2 queen beds and no windows. Lesson learned on that one. The office manager was super nice and that is why the 3 stars. The room floors are very sticky and it doesn't look like anyone has vacuumed in a while either. Great location though.

Paid through Priceline yet they went ahead and billed me for my stay anyways. Luckily I decided to check my bank statements and caught the wrongful charges. The hotel staff kept transferring me to a call center and sent me on a run around where I had to speak with 4 different people before I got to the right one. I spent over 2 hours (out of my work day) dealing with this mess. The manager called and left a voicemail letting me they refunded the wrongful charges and didnt so offer an apology for the entire ordeal. I'm now in new Orleans for work every couple weeks and will never be returning here. Horrible PR/customer service. (Not to mention the rooms are outdated.) Be weary about letting me hold your credit card info on file if you plan to stay here

While it's a quaint boutique hotel it suffers from a real need for better maintenance The door handle on the bathroom fell off, rust on fixtures, mini fridge is great - but no microwaves to warm anything. Many rooms have higher than waist high beds - but no stools to actually get in the bed. They advertise a "pool" it is literally a 10' by 5' outdoor bathtub in a courtyard with several rooms off of it - anytime anyone opens the door to the pool the door slamming can be heard by those in the rooms - as well as anything said. Property also says there are TVs in all common areas - Not true. Property is very pretty but that's not enough - it's extremely expensive (but that's expected) but- there are too many better options in the area for the money

Was great until the charged me a different price than agreed too Room was dusty. Old and dirty are two totally different things. The door to get to the fridge didnt open quietly. At all. The fridge door had to be kicked shut. There were pubic hairs all over the bathroom floor near the bath tub. Even the water was YELLOW looked like my kids peed in the tub 20x. Just gross. Staff is rude. Especially Matt. The desk manager I asked for a discounted price. Told me I was unreasonable. You're lucky I was willing to stay. So he offered me a refund for the ENTIRE THING. EVEN THE NIGHT I STAYED. checked my account today. They charged me another $303 WITH OUT MY CONSENT. What's even better. Is they can't find that charge in their system !!!! After that. I came to the Hilton!!! LOVE it here. Like I told the guy. I don't mind spending the money. But I expect to get what I'm paying for !

First the Covid stuff: check-in was appropriately hygienic with shields and masks and even a disposable new pen to sign with. When The elevator arrived, though, two uniformed hotel employees (maybe maintenance staff? M) got out without masks. In an enclosed space, that's pretty inexcusable. The room is clean and bears the marks of disinfection: a small rash on my forearm after leaning on the bathroom counter is a feature, not a bug: they put some work and some chemicals into sterilizing the place, and they very properly limit housekeeping to keep staff out of the room: their commitment to Covid-control is the real deal. The balcony door in my room doesn't shut: some former guest apparently wrenched it open when it was locked, so now it neither locks nor shuts. That's a pain foe any hotel management, as it's a going to be a headache to fix. But it was cold last night! But that's my only negative commentS. The hotel is clean and stylish, an older building with a lot of character but well-renovated rooms. The little terrace outside my room has limited but pleasant views of the city skyline and could accommodate a small party of six or so. Old timber's slope down from the roof. It's a very pleasant place.

Front desk service was great! Room was filthy! Multiple long women's hairs on the bathroom floor, desk was filthy as well as the desk chair back and seat. Bed mattress is low quality and makes noise shifting in bed.

It really takes me a lot to write a Yelp review but my husband and I wanted to love this place! We booked because of the local charm and location was ideal. Booking was very easy and effortless as was check in. Safety measures were in place. Our room on the other hand was awful. It was not clean the floor was not swept and neither was the bathroom. The bed only had a sheet and when we asked for more we were told they aren't suppose to hand out more because everyone is taking doubles...well I would be taking more than one to if I only had a sheet! The biggest turn off was the floor honestly. It was disgusting. We also were down stairs in the lobby and heard that a couple we saw at dinner went to their room and someone was sleeping in their bed. The hotel only has one pack and play available as well! Staff was friendly and the lobby was clean.

Welcoming experience is an invitation to leave the place, no valet parking spot, so signs, no bellmen. You have to figure it out. They charge $44 to park your car somewhere 8 blocks away. The check in process is confusing in many ways, probably the worst in the industry. Heading to the room, the halls and doors you have to cross are out of a escape room experience, a labyrinth. Poorly lighted halls take you a room that smells, looks and is in fact from the late 1800s. They'll say are renovated, but they are not. I could not find a single excuse to stay there for a night, so I took all my luggage and left the place. I can't believe IHG allows this attempts of "innovative lodging" masked as vintage French quarter look and feel on their offerings, it was certainly a waste of time just going thru the in/out process. Whoever owns this bar/museum, should consider to close down the place and move on. Cherry on top: I'm pretty sure this place has ghosts all around.

Good: Location - I was able to walk everywhere. About 10-15min walk to Jackson Square. Many great restaurants in walking distance. Room was spacious - family of 4 had plenty of space Noise wasn't bad - I could hear jazz music from outside in the evening but everything got quiet before 10 pm and it didn't bother us at all. Hardwood floor in the room Bad: Not clean - You can see hair and dust on the floor and bathroom had stains. Bathroom - it's a very cute charming building so bathroom is pretty old. I could not flush toilet twice back to back without waiting 10 min. Sink had a crack and around the faucet had several stains. No paper cups - a single water bottle was in the room as complimentary. I didn't use the coffee maker. They had 2 cups and 2 glasses but no paper or disposable cups. I was uncomfortable to use the cups after seeing dirty floor. Fridge didn't work - the door wouldn't close tight so the milk I bought for my kids went bad overnight. No restaurant / no room service - there's a bar but no real restaurant on site Front desk communication is poor - I asked for invoice to be emailed twice, once verbally and again via email. But never received it. I ended up getting the billing details from IHG mobile app. None of the staff had masks on.

I would NOT recommend this hotel. It was very stressful stay. First we had a mouse in our room, dirty sheets with hair, also hair on my yogurt, musty drapes triggering allergies. I was there for a conference and I wasn't charged with conference rates as per my reservation. There are much better hotels close to the French Quarter.

This was a total scam of a nice hotel the pictures tell a lie, it's needs more work , the beds made so much noise, the room wasn't clean and the bathroom door wouldn't close , the shower stopped working for a minute in the morning and the shower head was as old as the room and the refrigerator was left open and water was all over the floor from defrosting . I felt like we stayed in the attic of a guest house made into a room . Not enough towels no easy service with parking or helping with bags like a cart. They said they can't bring it outside but not even one inside. The man was nice enough to ask if we needed help but still. We had to ask for information about around us and for towels the room seemed unprepared for a guest the Chair was stained and the ironing board was disgusting. One night was all we could do with out a view too.the guy that brought our car was the only real help we got, he help with bags when we left. Front desk only asked what room and didn't even see if we liked it. On a good note , If you come to party and don't care about a nice hotel stay then it's a perfect pass out after drinking or going out.

I've stayed in a lot of hotels in the New Orleans CBD and this is one of my favorites because of its location, size, and staff. If you're not familiar with central New Orleans, to me the St. James is in the best location possible because it's outside the madness of the Quarter but just a few blocks away from the Quarter, the Riverfront, and the Warehouse District. The service at the front desk was excellent and on a couple occasions the staff really went the extra mile to make sure our stay was great. My only complaint was that in-room housekeeping was below average (floors had hair and dust). My favorite place was the quiet courtyard which was such a nice place to relax. There's only one elevator but the hotel is small so there was never a long wait. Overall, I would definitely recommend the St. James.

Beautiful old charm hotel. Fantastic area close to areas to walk. Room was beautiful. Beautiful sitting room. The reason for 4 stars is if rest is a must don't get room near courtyard. Even 3 floors up very noisy by the pool. It says 8 am-10 pm but didn't enforce as most nights it was 10:30 or later. Also we stayed from sat to sat. We asked 3 times on the 4th day to get room cleaned. Finally on the 5th day had to talk to manager and finally got cleaned. But otherwise the location is wonderful and staff polite

My husband and I stayed at the St. James hotel for three days on our first trip to New Orleans. While, yes, due to Covid, things are different, I felt very welcomed and comfortable here. While checking in they did inform us that there was no housekeeping but if we needed anything at all: new towels, blankets, etc., to please come to the front desk. They also informed us that complimentary breakfast was no longer being served but provided locations that were walking distance where we could get a bite to eat. Our room was a single queen on the first floor and our window faced the patio. Very quiet, not the most comfortable bed but let's be honest, at the end of a long day of walking it was nice! Cleanliness: would I walk around barefoot/in the shower or set my personal hygiene items directly on the counter? No. Do I ever at ANY hotel? No. Overall, would I stay here again, ABSOLUTELY. If you're looking for something charming with staff who are more than welcome to help you, then I recommend the St. James.

The host was friendly, and the bar staff was on point. However, I wish there were a tv to see the NBA playoffs. I would have stayed much longer and bought many more drinks if I could have watched it there. Was a cool vibe but just needed that tv availability. Instead, I went to the Eliza Jane to watch.

I'm a local that enjoys the welcoming atmosphere as well and the friendly staff in the lounge. My major criticism is that there are no TVs in the bar and with the Pelicans in the playoffs as well and the upcoming football season my group find ourselves going elsewhere to watch the games.

Beautiful lobby,makes you feel like a 5 star boutique hotel, however once you walk into the back and into your room, you realize that this hotel at most is a poorly kept Holiday Inn. Our room had stained, scratched, dented, rusty, and chipped furniture. Other unpleasant findings were a hair ball in shower drainage, bed linen and towels that had dry black lint all over them, and the bed skirt looked like it had just left the dryer with so many wrinkles. the coffee maker was not working because it was missing the drainer. When we asked for one, they went to three rooms to "borrow" the drainer and discovered that the coffee makers in those rooms were also missing drainers! The end result is that we were not able to make coffee in our room. The hotel also did not reveal that it was being used to house folks that were adversely affected by hurricane Ida. Although this is a very noble and altruistic endeavor, people bring their living habits with them. As a result, there excess noise and unfettered access into the hotel at all hours (unlike other hotels in which front doors close in the evening requiring room key access). Another issue was housekeeping. No such service was provided to us during our three night stay. When we asked why, we were told that we had signed a declination of such service which was not true. In spite of our assertion that we had not signed such form and that we wanted room service, this was not provided. We have never been in a hotel where we have had to go to the front desk to ask for blankets, coffee makers, and a roll of toilet paper. In summary, what we got was certainly not worth the over $200 per night we were charged. We forcefully decline to recommend this hotel to anyone. Please, do yourselves a favor: do not book a room in this hotel!! Sincerely yours, EM

Thank you so much for the pleasant stay - the hotel is beautiful- Jerome saved the day and we are so appreciative of the staff and their kindness.

We asked for a courtyard view and got windows with absolutely no view except a building. The doorknob to the bathroom was dangling therefore useless. The room was filthy at best. Nothing had been cleaned for God only knows how long. Unbelievable how filthy. We had booked two nights and left after one. Sad that this wonderful property is not better taken care of.

This was my first time staying at the St. James Hotel. I had a King room for a week. Unfortunately, it was one of the older rooms that hadn't been renovated yet. There was bad caulking all over the bathroom, the safe didn't work & the TV didn't work well. I probably should have requested a different room right from the start, but didn't think about it at the time. On the plus side, the bed was really comfortable & I particularly liked the pillows. The public areas of the hotel have been well maintained; very pretty & relaxing. The location is a convenient 10 minute walk (or less, depending on how quickly you walk) to the French Quarter. The Chophouse is right next door, Majoria's Commerce is about a block away & Ruby Slipper is also a block away. There is someone at reception 24 hours a day. Frank, Aaron & the guy with the ponytail (sorry, but didn't get his name) were wonderful. Frank & I had a long, interesting conversation one evening while I was waiting for a friend to arrive. I also had something to mail one morning. When I asked where the closest mailbox was, he personally took it & mailed it right then. Aaron answered any questions I had in regards to the streetcars, etc. As for the guy with the ponytail, he was kind enough to scrounge up another iron & ironing board for me around midnight, which he delivered straight to my room. (The ironing board in my room wouldn't stand up & the iron was leaving little marks on my clothes.) My rating is based mainly on the great staff. I would probably stay again, but it would have to be in a newly renovated room.

WORST HOTEL EXPERIENCE OF MY LIFE!! I would absolutely never recommend anyone to stay here. Not only are the staff unhelpful, but also extremely unfriendly. The staff was unable to provide our room with a towel and pillow for each person. and when these items were requested we were met with eye rolls and slamming doors. Not to mention that we stayed for 4 nights and never once had our room cleaned, or even garbage cans emptied. no breakfast. The Pool was closed due to BLACK MOLD. And the outdoor area was completely unusable as all furniture was covered in the same black mold. Worst of all,each party in our group was also charged the incorrect amounts and had to spend hours with the employees to get refunds for our HUNDREDS of dollars of overcharges. Please save your time and money and book another hotel. I would give zero stars if possible. Seriously, absolutely terrible experience please stay elsewhere!!