voco The Tiger Hotel

Clean, quiet, elegant, safe.|The hotel is lovely, the staff are so helpful and patient (shout out to Shane, SO NICE and helpful). The room was quiet and clean and not cluttered with too many things on surfaces. The mini bar had lots of choices at reasonable prices. The beds were comfy, with the right amount of covers and a good selection of pillows. The a/c worked great, even when it was 100 degrees fahrenheit outside. Really nice bathroom, and good water pressure and water temp. I will definitely stay there again.

I can’t offer any comments on the cleanliness, room size or friendliness of the staff. (Though judging from some of the reviews here, I’m supposing these are on par with the business practices.) What I can comment on is the completely inept and unethical business practices of the staff and manager of the Tiger Hotel. ||I’ll try for the short version:|I booked rooms here for 2 of our staff to attend a meeting at the Univ of Mo. 7 days before the meeting date, one of these persons could no longer attend the meeting, so I changed the name on the reservation. I received an updated confirmation clearly showing 2 rooms had been booked, but still showing the name of the person I was cancelling for. I called the hotel to confirm that all was correct.||At check-in, the 2 travelers paid with separate credit cards and were again assured that there was not a third room. Guess what!? We had a “no show” fee of one night posted to the corporate card used to reserve the room. ||I contacted the hotel and was denied a refund. We contacted the hotel manager (at least 3 times), we opened a case with IGH corporate. I have provided documentation and a timeline for everything at least twice, but am still waiting on my refund. |The Bottom line here is that we reserved 2 room, have a confirmation that states such and we paid for 2 rooms. Changes were made well within the hotel’s change/cancellation policy, but we have not been able to get this refunded.||Do not stay here if you have any other options.

We have stayed at the Tiger many times, and it always exceeds our expectations. Service and accommodations are excellent. The rooms are large and clean; most have large soaking tubs for your relaxation. The downtown location has many bars and restaurants within three blocks. Be sure to try Glenn's Cafe next to the hotel. MJ one of the managers, is there to fulfill all of your requests. I highly recommend this hotel. Five Stars.

I love staying at the Tiger, a posh and historic hotel. The view of the District and the university is inspiring, the bed gave me the rest I needed, but the staff made the difference. The girls in Glenn's Cafe, especially Kylie, made me feel important. The best part of the stay was the bellman Justin. He made sure I knew about changes since my last visit, and truly established such great rapport, it was if I had known him for years. I look forward to the next time, and recommend the Tiger to anyone staying in Columbia.

I travel for work every single week, and I'm in a LOT of hotels. The staff at the Tiger will always stand out as some of the best hotel staff ever for me. This week I was there for 4 days and while I am normally very low maintenance, I had a couple minor issues (mine, nothing with the hotel) and the staff were all very kind and responsive and helpful. I will call out two in particular - Brandy the overnight lady at the Front Desk, and Amber with housekeeping. Again, I had minor asks, but they were just so kind and helpful that it really stood out for me.

I have never wrote a negative review on a business ever, but the way I was just treated and disrespected by the "manager" Sydney, I just had to share. I fell sick this week and completely forgot to cancel my reservation for this weekend, my fault totally. I let her know that I understood that I was cancelling last minute and said I was fine with paying for tonight, I just wanted to let them know I would not be there and to cancel it so it would open up the remainder of the weekend. The reservation was booked through a 3rd party so I was told I had to contact them, I did and they told me that I needed to contact the hotel. So as you can imagine I was getting very frustrated not getting any answers from anyone. I have also saved the chat with the 3rd party which stated the conversation they had with the hotel. They also told me they spoke with Sydney and that I need retro reach out to Tiger. So I finally got connected to Sydney and not only was she very dismissive about me being frustrated about the situation and that all I wanted to know is the reservation was cancelled and to move on with my evening, she also continued to laugh on the phone as she was telling me there was nothing she could do. I asked her if she was really laughing and she told me that it was just her voice, yeah ok. Then she proceeded to giggle and say once more there was nothing she could do and hung up on me. It's so disappointing because my husband and I have stayed there before. It is probably one of the most expensive hotels in the area, but we liked the location. I work in an industry where I also deal with people day in and day out and never in my wildest dreams would I ever disrespect someone the way that Sydney did me tonight.

As an entertainer, I am often inside many hotel ballrooms hired by various different companies to entertain them and let me say this hotel is one of my new top five hotels in the United States. Everybody that works there the entire staff is incredible and so helpful. They welcomed me set me up in my little green room and just took care of me and all my needs. Let me say this hotel is beautiful and very designed well. The decor, the hallways the antiquity of the entire space is well done and just suitable for any event. The food was outstanding and there wasn’t a single complaint from the 150 people that attended my event were everyone just enjoyed themselves. I cannot wait to return to the Tiger hotel in Columbia, Missouri. Thank you for making my work so easy by taking care of all my needs.

Lots of additional fees that weren't displayed when I booked on IHG app. $189per night = $265 per night. Had to walk to convenience store late at night because no snack bar/vending machines. Self park is across the street and on the 4th floor of parking garage. You can either take an elevator that smells like urine or use the stairs full of pigeon droppings. The morning of check out, I had a work issue and requested a 30 minute late check out which was denied.The hotel is clean and staff nice but the overall experience was not good.

Great location. The rooms are nicely appointed and spacious. Common areas are welcoming, well maintained and comfortable. The staff are friendly and professional. This is a great hotel in Columbia.

Great hotel and location. The rooms are nicely appointed and the staff is great. This is a very nice place to stay in Columbia.

The Tiger is the best hotel in Columbia. It has the best ratings; It's close to the university; it's walking distance to downtown restaurants and it has a staff that is committed to ensuring its guests are pleased with the hotel? How can I so confidently claim that the staff is committed to solving problems? During my stay the Hotel's Manager went above and beyond his duty to quickly solve a problem with my reservations You see, I prepaid for five nights at the Tiger in mid July 2024. I had called to confirm my reservation a week before arriving. Unfortunately, my plane from PHX was delayed in DFW, I did not arrive until after midnight in St. Louis. By then, it was too late to rent a car for my drive to Columbia. But the next morning, I rose early and drove to the Tiger. At 9:00AM the Tiger's desk clerk informed me that my prepaid reservation at the Tiger from the previous night was automatically voided by the reservation system. Yikes, I feared that I was out $800+!!!! "But, I'm here I said". "I'm nine hours late, and the hotel has been paid for." I asked to speak to the manager. The very polite desk clerk explained that unfortunately it was Sunday morning and the manager was at church with his family. Sensing that I was somewhat bothered, Tiger's ever-cheerful clerk informed me that there were still 'plenty' of rooms available at the hotel and I could check in (and pay a second time!) for my visit. I chose to pass on the offer, grumpily asked to speak to the manager and walked around the corner for an early brunch. BY THE TIME I FINISHED BREAKFAST, THE HOTEL MANAGER HAD CALLED IN AND MY RESERVATION WAS REINSTATED. There are very few other hotels whose manager would step away from 'family time' to promptly override a corporate system and soothe a grumpy client. The rest of my visit at the Tiger was perfect. Bravo to the Tiger staff! Charles B Hintz

Okay, so the only reason I didn't give 5 was the cost. They had surge pricing for LSU game weekend and - I kid you not - I paid just under $800 / night. Now don't get me wrong, I agreed to it otherwise I would have been sleeping in my car or driving 30 mins ea way from Jefferson City. But it's kind of like pricing gas at $10 / gal when there's a hurricane. So past that it was all good. My room was massive - almost to the point of "what's the point of having all this space?" Separate living / entertaining room and about a 30 x 20 bedroom and huge bathroom. Jacuzzi tub, separate shower, auto blinds and a few other perks. Location is great as is Glen's Cafe (fabulous wine list) and all the bars inside. Room service was prompt and delicious. Reminds me a bit of McMenamins Bar/Hotels around Portland, OR. I did valet car because $25/day is a steal compared to any other hotel I've stayed and parking around the area is very challenging. I would definitely stay again minus the ridiculous cost.

Loved our mid October stay at The Tiger! This great vintage hotel has a fun lowkey vibe that is most welcome. Staff was uniformly welcoming, helpful, and informed. Our room was clean and comfortable. We LOVED Love Coffee in the lobby area and enjoyed their lattes each morning during our stay. Glenn's Cafe (est. 1028!) served excellent food and their wait staff was outstanding. The standout for us was Twain - a speakeasy bar in the lower level of The Tiger. Great BBQ food - all local to Missouri - great ambiance and wonderful beer or cocktails. The staff here was so helpful and couteous. We enjoyed the leather backed chairs and a cocktail as we looked out the large windows to the streets of Columbia outside. A good night! Only criticism/suggestion: housekeeping in the public (specifially elevator areas on floor 2) could be substantially improved.

Loved my stay here. A few things of note, for me: comfortable beds but the layout of the room is odd: no way to watch tv except for sitting on the bed. I found that weird. I appreciate that they provide full-sized soap products instead of sample sizes. Why don't more hotels do this?? It's so less wasteful. Keurigs in the room and a full bar for those of you who get twitchy if you're not surrounded by small bottles of liquor. No temperature control in the room but thankfully the room was warm enough for me (I run cold, typically). When I was here it was damp and rainy and gloomy but I wasn't cold in my room. That surprised me. If you're into baths, the tub is a big, deep, soaker. I didn't have time nor inclination to use it, but some of you out there will be jazzed by this! Friendly, helpful, professional staff offset the painfully slow elevators- but what kind of hurry are you in, anyway? I would most definitely stay here the next time i'm in Columbia and recommend this establishment. Great location adjacent to all campuses and everything downtown!

I cannot say enough about our stay at the Tiger Hotel. From accommodating an emergency early check-in at 8:30 am to Ericka at the front desk going over and above to help us out, the hotel and staff exceeded all expectations. While the hotel itself is almost 100 years old the rooms are as modern as you'd expect these days. The king sized bed was firm but comfortable. The bathtub alone deserves its own review! It was huge and deep. However, do be aware that shorter folks or those with mobility issues may have trouble getting into and out of the tub. Since the building is so old it may not be as accessible as some might need. As I said before, the tub could pose an issue for those whose mobility may be limited. However, I don't know if there are other options. The elevators are kind of small and while a regular wheelchair would fit, I'm not sure that an extra wide one would. There is a parking garage right across the street and hourly parking caps out at $5.00 which is a bargain for hotel parking. They also offer valet service for $18.00 per day. The Tiger Hotel is smack dab in the center of a very eclectic downtown area with plenty of dining, drinking, and shopping options all within an easy few blocks walking distance. Ericka at the front desk was very knowledgeable of the area and gave us several excellent recommendations. And my wife and I felt perfectly safe in the area while walking around. I'll end by saying that The Tiger isn't the cheapest hotel option but, for us, it was worth every cent we spent there. Will definitely be our go-to hotel when we're in the COMO area. Well done Tiger Hotel!

The hotel was nice, and I had a 2 night stay. At the end of my stay, I paid my bill and I noticed an employee healthcare fee of $7.77. I don't understand how they can charge a fee for their employees benefit package to the cost of the room rate. There was also a destination fee of $4 per night and I don't know why this was added to my bill.

They say here in Columbia the only 2 nice hotels are the Broadway and the Tiger. Let me start by saying these are basically "Hampton Inn Plus" type accomodations, with a bar. We're here to talk about the Tiger though. So, upon arrival there are TWO TINY ELEVATORS and GUESS WHAT: ONE HAS BEEN BROKEN FOR ABOUT A YEAR. So everyone in this 9 story hotel will be using an elevator that, I kid you not, is the size of one you'd find in a custom home. Ie, 4 x 4 feet abos-freakin-lutely tiny. Did you get your COVID shot? Because you will smell your companions breath and god help you.. body odor. Its uncomforable with 4 adults and nearly unbearable with 5. I saw six college age kids get out. Cherry on top: NO AIR CONDITIONING FOR YOU IN YOUR TINY COFFIN. Thats right, they failed to spend the dough to make it a comfortable ride. About that body odor and breath.. OH, and its DEATHLY SLOW. So good luck to you if you plan on staying during any kind of busy weekend. Now, on to the rest of it: Their dining area is closed - but the coffee and bakery shop seems acceptable. When you arrive, I hope you enjoy lugging bags up the stairs.. to the tiny elevator. If you're lucky, a valet will greet and assist you. We were not lucky. The bathroom is stocked with nice amenities, but the shower cube is small and when turning it on you get.. to have it shower all over your arm with nice cold water while you adjust it. Am I missing the Broadway? I mean.. I don't know. To each their own. At least they have normal elevators, but these bathrooms here at the Tiger appear nicer. Need anything? Call down.. no one might answer. In which case.. back on the elevator you go. Parking on the street.. 60c/hr. What a bargain. Valet parking? 25$/day.

Nice rooms and comfortable beds. Great place to stay when in Missouri. The staff is very welcoming and friendly.

There are a few issues with this hotel: 1. The first room I was sent to hadn't been cleaned at all. 2. I had to ask for housekeeping to come at 5:30pm the next day because they hadn't come yet. 3. After my second night, housekeeping pounded in my door at 10am even though the dnd sign was on & it was well before checkout. 4. Something is wrong with the windows in the room & there is a high pitched howling from the wind all day & night. Impossible to sleep at all. 5. A room on my floor was having a party with at least 5 people staying in the room. They were running up & down the hallways yelling & pounding on doors until we'll after 11pm. I had to call multiple times about them.

Housekeeping came on day one but not day two for some reason. There is a godawful chemical smell in my room. But those are minor issues. At 10:30 at night while I was asleep a man UNLOCKED MY DOOR AND WALKED INTO MY ROOM. When I woke up startled he immediately ran out. I called the front desk and said "someone just walked into my room" and the guest services person said "oh yeah, that's our house-man. He just got confused. Sorry." They have subsequently made NO attempt to contact me or make things right. Dinner on them? A discount in the room? People make mistakes, but having a strange man walk into a sleeping guest's room isn't a small mistake for a luxury hotel, *it is genuinely the entire ball game.* Couple that with absolutely no attempt on the hotel's part to make amends, and I am forced to say that no one in their right mind should stay here.

For how expensive our stay was, I was very disappointed. The hotel itself is pretty, but our room was very blah. I was especially disappointed by the view from our window and patio, which was of the dirty rooftop. We paid extra to have the patio, and I felt a little scammed. They shouldn't have a patio with this view. There was also a sign on the patio about it being an AT&T antenna site and radio frequency exceeding FCC exposure limits. The sign wasn't attached to anything, so I don't know where it belonged, but it did not make me feel safe. The patio doors didn't close well. One morning, a big gust of wind blew the doors in, even though we had them locked, and I couldn't close them until the wind stopped. Valet parking was $18/day, and there was no other dedicated parking, so we had to keep moving our car between meters and the garage across the street.

We were actually excited to stay here as we travel quite a bit and the website looked promising! Given that I travel for a living, stay at a different hotel almost every week with work, I'd like to say that I am a subject matter expert in the field of hotel accommodations. Upon arriving, the cute downtown Columbia streets were adorned with decor. Love the feel!!! We pulled up to the historic hotel ready to experience what Columbia had to offer. We parked street side at check in. We had luggage in hand and opened the door. I would have liked to have a doorman greet us and assist with luggage or understanding where to go to navigate the front desk, but no one was there. If you are disabled or have issues with stairs, I can't say you will have an easy time there. I wouldn't be able to tell you how to get up 2 flights of stairs that meet you at the front door to get to the front desk. I certainly didn't see an elevator awaiting and promptly lugged my suitcase up the stairs. The wooden handrails, marble floors, chandeliers and colors made you feel like you were entering a beautifully unique and yester-year time! The lobby was very pretty and on each side were places to dine and drink. The masked staff greeted us with kindness and a smile. The room was ready at 3pm and the check in was smooth. I am not a member of their program and was surprised that I wasn't offered more information or asked about how I could become a member. We were placed on the 4th floor and given our keys. We were allowed to leave our car for the moment as we made our way to our room to drop off our luggage, no concierge or bellman to assist. The elevators were clearly from the original building, small, but they worked! Upon entering the hallway, you can tell that it's been renovated. Our room was beautiful. The decor was modern. A better explanation of how to work the electric blinds (which switch and location) would have been helpful. Fully stocked minibar was never used by us. Not much of a view but we weren't there to stare out the windows. The bed was extremely comfortable. Feather pillows offered and no extra foam pillows in the closet. I should have asked for them as my allergies kicked in the 1st night. Here are a few items that could improve the rooms... Having an updated USB outlet for apple phones. I had my cord but no brick to plug in, they have an antiquated radio charger for an iPhone 2, on the night stand, so maybe a technology update? Label the switches and digital buttons so we can understand how to work the blinds and turn on the do not disturb on the sign outside the room without having to open the door in our PJs!! The tub is huge! Almost obnoxious! If you have any disability or can't scale a wall to get into the shower, then forget it! There is no bar or safety feature to climb the 4ft wall to the tub to stand on the shower. The phone next to the toilet (maybe to call 911 getting out of the shower) doesn't work! So why is it there? So they place a cordless phone on the desk with no indication on what button to push to dial the desk! The windows are drafty! It was 15 degrees outside and we purposefully left the blinds closed to stop the cold air from seeping into the room and turned the heat up to accommodate for the cold air! There are two parking choices, valet ($18) and self parking in the garage (about 30 spaces at $5 per night). The hotel was fun, we look forward to visiting again and trying the Vault and other dining options. Love the location, the local eateries and the staff! We would absolutely come back!

Do yourself a favor- don't stay here. We stayed for 4 nights in a king room,nothing special. It was $1122 &some change...Let's start from the beginning- it says after a certain time of eve on Friday parking in the garage next door to the Tiger is free. This is true. The fact that there are so few parking spaces makes it a bit of joke. Check in was fine, going up to the room via elevator was fine- other than the tiny elevators but I get it, they're old. Room was spacious. The room was also 80 degrees upon entry. We tried to turn down the a/c and nothing was working. It was so dark so we lifted the shades to see to call the desk to see if someone could come and fix it. There were 3 phones in the room- NONE OF THEM work- so I called from my cell phone. The person promptly came To check to see if he could do anything about it. He said it didn't appear anything was wrong and suggested we close the shades, and stated windows are a source of heat. Really? They've only been lifted for a few minutes and it's only 72 outside. It shouldn't be 80 in our room no matter what. He left and said if it didn't kick on soon, call the desk again and we could move rooms. After he left my wife turned it off and on again, and then it started blowing cool air. We relaxed for a bit then headed out for dinner. Trying to take the elevator down- well, it didn't happen. So we took the 6 flights of steps down, so I'm glad we were both capable of doing so without any problems. I was later told by someone that because the elevators are so old that you have to hold the button to go down until you hear the elevator running. Turns out, that worked. We were in town for a music festival- so long days in the sun- we wanted fresh sheets after a couple of nights and needed extra wash cloths- I turned on the "housekeeping" option by the door which is digital, since our room was untouched for two days. Third morning we ordered room service- of course the phones were still not working so I called the desk from my phone and was transferred over to the cafe. I told the front desk when I called, that again NONE OF OUR PHONES WORK- Glenn's Cafe is great and I'll get to them- so when they transferred my call I placed my order and was told 30-40 mins - totally fine. During the time period of about 40mins - our phone beeped a couple of times. When we picked up the cordless , it just died .. fast forward a few more minutes- a knock at the door to let us know the cafe was trying to contact us about our order- and to call them. Sure sure- will Do. Turns out they were out of something and so we needed to change our order. They bumped our order to the top and it arrived quickly, correct, hot, and they didn't charge for my mimosa. We head out for day 3 of the festival - ask the front desk for housekeeping to do their thing. Ask specifically for wash cloths , coffee, creamer, and toilet paper. We were totally out of toilet paper and had used all of the Kleenex at that point. When we returned that night, the sheets had been changed and we got fresh towels and cloths. What we didn't get was toilet paper or Kleenex. Glad I had some Kleenex in my purse. My Wife's pajamas were also randomly moved and sitting on the coffee table??????!!!!Why move them from The chair in the first place? I'd like to add that I hope you either like HGTV or cartoons- because you only get a few channels that are actually clear. The morning we checked out I was so irritated by it all I was happy to go. Now- what is nice- the convenient location- but that's not worth $1100 to me at all. With all of this mess the highlight of staying there was the staff at Glenn's Cafe & Oyster Bar (not the Vault or tap room, we were barley served at the vault and were not served in the tap room- he said he would serve us one drink a piece but then we had to leave as it had been slow all night and they decided to close) Oyster bar staff were absolutely fabulous- specifically Allie, Kurt, Caleb, and Klay. Allie went above and beyond, a hard worker and earns what I hope are good tips because she certainly deserves them! Klay took great care of us at the music festival at the Glenn's Cafe pop up there. Kurt was prompt and helpful with the menu, both food and drinks. He made sure everything was great and that we always had what we needed. Caleb was inviting and made great drink suggestions. We will go back to the music festival again, we will go back to Glenn's Cafe, but will not be staying at the Tiger. What a joke. Oh! And what I forgot to add- I hope you don't have thick hair, because good luck washing it in the trickle of water that comes out of the shower head... and the toilet stool was hella wobbly.

The Tiger Hotel - The luxury of the past My husband and I traveled to Columbia, MO for 4 days and stayed at the Tiger hotel. We were under them impression this was the *best* hotel in the area, and for $240.00/night you would expect it to be. Our expectations were *not* met on many levels. Our complaints are as follows: 1. Parking: there is no free parking as you are down town. Directly across from the hotel is a city owned parking garage which operates meters from 8am-6pm M-F at 50c/hr ($5 to park there all day). If you get a ticket (which we did at 8:05am) it is $15. OR you can pay the hotel to valet park your car (in the parking garage) $18 over night + $5/2 hrs up to $18 during the day. So up to $36 a day to the hotel to park in the same city parking garage- which is CRAZY for this area. This is Columbia, MO, not Chicago. 2. The Smell: When you walk into the hotel the smell is not inviting. It took me a little while to place it, but it's the kitchen smell from the next door restaurant and mold from the water damaged peeling ceiling in the lobby. Again, not what you would expect from a "luxury" hotel. 3. The Room: when you walk in the room looks nice and luxurious, until you start to pay attention to the details. The comforter, which is also the only blanket, was severely wrinkled and so were the sheets on the bed. The towels were scratchy and some had stains making them less than white. And the windows showing the amazing views of down town were very dirty. These are things that typically would not bother me that much, except for the quality did not line up with the price paid. 4. The Bathroom: there is a beautiful spa bathtub in the bathroom, but it is not very functional or safe. It's 22" tall and was very hard to get in and out of safely (I'm 5'5" and my husband is 6'). The towel rack is lose and almost coming off the wall because you have to use it to get out of the tub without slipping or falling. In addition to this design flaw there is mold all around the tub from lack of caulking and maintenance, which really steals that spa feeling. When was the last time management actually went into these rooms? 5. Advertising: as part of the amenities advertised they list Apple charging stations... which there are, but for Apple products a decade ago with the wide charger ports. It's also advertised that there is a mini fridge in the room, which is true, except it's the packed with over priced alcohol and you cannot use it at all. The TV was also disappointing, it's only basic cable, not even a "guide" option. Most up to date hotels now have smart TV's and you can access your own Netflix or Hulu accounts. I'm guessing the hotel was "Luxury" at some point, but now it's out dated and missing the mark. 6. Housekeeping: We stayed at the hotel for 4 days and housekeeping did not empty our trash once. Nor did they vacuum. All they did was make the bed and put out clean towels. These again are the things that stand out as *not* being luxury. This hotel is obviously a money making machine. It's not about how well they can take care of their guests for the price paid for the room, but how can more money be extracted and paid (like the deceptive parking situation). I've stayed at Holiday Inn's and La Quinta's that are more "luxurious" and certainly more accommodating than this hotel. Most of the reviews online talk about how wonderful the staff is - we did find this to be the case most of the time. Heather was very sweet and helpful. Although we did find the manager Chuck to come across as arrogant, rude, and unaccommodating. This hotel has potential, but we do feel deceived from the advertising. The price we paid was not on level with the room or service that was provided.

Absolutely worst hotel I have stayed at. Heat was out in our room when it was 29 degrees outside so they gave us a small heater and offered free breakfast but never brought back those vouchers. We went out for the night thinking the heat would kick in, when we came back it was 62 degrees. Went back to the front desk to ask what the next steps are and was given another heater. Talked to a couple in the elevator who was on their 3rd room because of the heat. We were never offered a second room. Won't be staying here in our future visits.

I stayed here for Mother's weekend at the end of April and what a disappointment. I had booked the wrong weekend and when I showed up I was not in the system but they had a room available and gave it to me for a whopping $500. I checked in and went to my room, checked my phone and found a better rate on-line. Went downstairs and spoke with what he said he was the manager, told me too bad, can't do anything about it now I should have looked first. Come to $250 savings. What a dissapointment. Haven't been back since.

Beware the Tiger Hotel! I was charged a $500 fee for smoking in the room. This was disclosed to me post check out. I never once smoked in the room, and have the electronic trail to prove I was taking the elevator to the lobby repeatedly to smoke. Manager Nadia has done absolutely nothing to remedy the situation. My bank has disputed the charge. Do not do business here. It's a shakedown, and it's not right! I am awaiting correspondence from the owner...

Wonderful location. Staff and Valet very attentive but there were problems with the room. We found and an old sock on the floor from previous guest, how could the floors be cleaned, and sock missed. We were never given a new unopened bar of soap for the bathroom. I took the steps and at bottom of steps no sign to warn a HUGE step was there, slammed my ankle.

For our one night stay in Columbia, we had high hopes for the Tiger Hotel. Unfortunately it was a negative experience from the very start. I booked our stay through the hotel's website and selected the package that included overnight valet parking. I have a screenshot and email receipt to prove it, but when I spoke with the representative at the front desk, he said that it wasn't included and was very dismissive and rude. His attitude overall was condescending, and we were too tired from our six hour drive to argue our case. Instead we ended up paying for street parking, and my fiance woke up early to ensure that the meter was paid to avoid a ticket. In addition to this, the mini fridge was completely full of the hotel's expensive liquors and snacks, leaving no room for our own food & beverages. The room itself was decent though it did feel outdated and not necessarily worth the price tag. Just a poor experience in general, and we will not be staying at any IHG owned hotels going forward. Customer service is the pillar of the hotel industry, and it is clearly very lacking at the Tiger Hotel.

Stayed here for New Years Eve. I've stayed in many hotels in CoMo and this has been by far the BEST! The rooms and views are gorgeous and the staff very friendly. When you walk into the hotel, you feel the immediate sense of luxury and elegance with the antique chandelier and the decorations. Plenty of options on site for bar and food. Located in the middle of downtown Columbia so lots of dining options and entertainment just a short walk away. Walking into the room I was taken aback with the gorgeous view and location and the room itself was spotless and very chic. I loved it and my husband and I are already planning my next "staycation" here.

Do not stay here. If Hotwire books you here, get your money back and run in the opposite direction. If I could give them no stars I would. Unprofessional, run down, SCAM ARTISTS! I was charged over 500.00 in just fees for "damage to the hotel" that never took place. I contacted the hotel 3 times requesting that I be contacted by the manager, ( he still never contacted me ) called again and finally spoke with him and he was rude and purposely trying to aggravate me. This hotel has a long history of over charging and price gouging their guests. If you don't believe me, simply do a google search to see the many NEWS articles about them price gouging and running up guests credit cards with unauthorized fees. As someone that travels frequently I am completely disgusted by my experience here and I've reached out to every news station in Columbia to bring awareness to this issue because I'm not the first or last guest that they've taken advantage of. Tried to file a complaint with the BBB and guess what?? They are not BBB accredited. Filing a travel complaint with us.gov as well. If you've had an experience like mine I'd encourage you to do the same. I've also contacted an attorney that has helped other guests with this hotel. I hope this helps! Also, they have extremely tiny elevators in which my husband got stuck on one of them. Not a single attempt to make it right or an apology was made.

What a beautiful architectural place that was rehabilitated into a very nice hotel. All the staff is really friendly. Nadia the GM gave me a personal tour of the unique features of the hotel. Awesome art work being displayed overlooking the lobby.

Collin checked us in and answered all our questions. The room was clean and lovely. The mini bar had delicious wine and snacks. It was nice to stay on campus.

This hotel is great. Really enjoying it, and only been here a few hours. Love the Boutique small feel. The valet, and the front desk staff, were great. We dealt with Brie (Bri?) both at check-in and check-out, as well as when we had to call to request something. She was consistently pleasant and helpful, AND she made us feel welcome. Really liked her, great service. Nice modern touches for this historic hotel. Sometimes when I see "historic," I read it as "old." Not here. Room was clean, lobby was clean, lots of modern amenities (yes, the electric controls for the blinds are indeed a cool thing). Plenty of space, too, in the room. The only reason I knocked a star off is the pillows. They're huge but way too firm. And I am a fan of firm pillows, but these were out of control, break your neck firm. I mean, sometimes you can opt to use only one of the two pillows, but even one of these is the size of the Emprire State Building. Ok, you get the point. I did find the mattress comfortable. And the bathroom was huge and very nice. We would absolutely stay here again. Location is also great. We ate at Room 38, which was excellent, and there are several great coffee shops nearby (we loved Coffee Zone). Glenn's, the restaurant next to and/or part of The Tiger Hotel, looked pretty good itself, by the way. We liked this area of Columbia and really enjoyed The TIger Hotel. And valet parking was easy, quick, and inexpensive (I think it was $15). A little hard to find, though (JOKE - there is a HUGE red neon TIGER sign).

Really lovely hotel in downtown CoMo. The hotel room was very spacious, spotless and had a gorgeous view of Jesse Hall. The hotel's location is also excellent, being in easy walking distance of the University and shops/restaurants downtown. A+!

Very disappointed. We just drove 10 hours from Denver, and needed sleep to driver another 10. They put us in a handicap room, which is fine- but not requested. The A/C unit literally sounded like a plane was taking off in our room. I am NOT exaggerating. I called the front desk after 2 hours of trying to sleep, and when I asked if ALL the rooms sounded like this, he said, " no mam". Like he was fully aware of the extreme noise in that particular room. We did NOT get any sort of apology for all these issues - as if it's standard at this hotel to be moved to different rooms. We changed rooms (with someone literally waiting outside our door to "inspect us" which was super weird). The next room was like NIGHT AND DAY. It was MUCH nicer and the A/C was super quiet. We finally got about 6 hours of sleep before getting back on the road. OH!! And top it all off, the front desk tried to accuse us of taking/buying a "Tiger mug" that cost $10 from the room. When we said we did not take that, he asked us how "many were there when you got there?" ....If you expect me to take inventory of mugs when I arrive to a hotel after a 10 hour drive, you're highly mistaken sir. Won't be back

I will start with the positive. The location is good, lots of restaurants, stores and University of Missouri campus. Only one of the 2 elevators was working. Other one has been out of order for a few weeks. The bathroom has a beautiful soaker tub, but I am only 5 ft tall, so getting into the tub for a shower was an exciting experience. The electric plug in the bathroom didn't work and the lighting was poor for putting on makeup. Bed was comfortable, but again, given my height, a little high. The tv was really strange. Pressed power, tv went on, snow on screen. Had to go down to front desk to ask how to get tv to work. Had to press the up part of the channel button twice to get the guide. Not a great selection of stations unless you are really into sports. A roller bed and several dirty glasses were left in the hall by the elevator for almost 24 hours. I asked about the need to make reservations at the hotel restaurant and was told that it wouldn't be necessary, they always have room, only to find out when I went to restaurant that they were booked until 8:30. Made reservation but when went there at 8:30 told they were not seating until about 9 to let kitchen catch up. The restaurant told me that the reservation issue was a common problem with the front desk. They never check with the restaurant and just tell guests it will not be a problem. We asked for the business center to print out plane tickets and the person at the front desk told us he didn't know where it was, he was new. Later on he found it. Not the quality one expects from boutique hotel.

Tiger Hotel is a boutique hotel located smack dab in the middle of Downtown Columbia. It's an old hotel with updated amenities. The lobby is unique and tastefully decorated. They have a small gym for guests and a candy store, bar, breakfast place, and cupcakery all housed on the bottom floors. I don't know if they have any self-parking but you can valet with the hotel and they park it right across the street. I forgot to check how much it cost but I don't think there are any other options. As for the real meat of the review...the rooms. Decoration wise, they weren't that great. It kinda felt like you were in a boring hotel but the amenities made up for that. -Electronic display you can control from the inside you can change to "do not disturb" or various other options -Electronic curtains controlled by a bedside button (FANCY) -And the best part: a massive, beautiful and updated bathroom. The tub is seriously 2-3x the size of a normal bathtub. All in all, a pretty swanky stay for a basic room but it doesn't quite have the full charm/swank you might find in a bigger city boutique hotel. I will probably stay here again over The Broadway [Doubletree] just down the street.

Check your bill closely. I booked this business trip through a third party (Hotwire) and was still charged $54 for my co-workers rental car, which he was also charged for using his credit card. When I called to ask why, Heather at the front desk couldn't help me at all. When I contacted Hotwire, who then called the hotel and spoke to Heather, she suddenly knew why I was being charged. Basically, they have a lack of professionalism and customer service. Plus, the room was dirty (had to request that they change the sheets from the previous guest and give me clean towels) and the maid stole my M&Ms. I wish I could give them negative stars.

I'm currently staying here and thought I would write a review as this place has exceeded expectations. The historic building is so cool! My room on the 8th floor is very cozy. Downstairs you have a lively cafe with great food, the cutest little old timey candy store, and a popular bar. The location couldn't be better! Every show (Blue Note) and restaurant I've been to has been a 5 minute walk or less. Just lovely! I will always stay here always now when I'm in town.

Where to begin? We went to the Tiger Hotel this afternoon for the annual Mother's Day brunch. It was a little pricey ($65 per person), but the menu sounded good and it was in the Grand Ballroom so I thought it would be a nice, elegant way to celebrate my day with my family. When we first arrived there was no one at the front desk, no one to be found period, and there were no signs directing you where to go. We had to wander around the hotel and follow the aroma of food to find the buffet. They sat us at our table and that was about the extent of the service. I understand it's a buffet, but we finally had to flag someone down after about 15 minutes just to get water. They did bring it, set it down and walked away. We then had to flag someone down for coffee, And them again to ask for cream, which they brought to the table and asked if they could have it back after I used it- okay. The food was Not great. Typical pre- prepared hotel food. We were discussing that, had we known, we could have gone out and had a really good steak dinner for $65 per person. The display was lackluster and there didn't seem to be much. Some of it looked like it had been sitting out for awhile. In the entire ballroom there were only two other tables beside us so it's not like they were busy. We were there for the 1:00 seating, but the tables from the seating time before us were still dirty. There was half eaten food and dirty plates still sitting on some of the tables and no one made an effort to clean them, nor did they ever come to take our used dishes. And there was no lack of help, they were all congregated behind the bar talking. No one ever came to refill our coffee/ water or ask us if we needed anything throughout the time we were there. Did not direct us to the dessert table or the ham carving station, Only realized they were there towards the end when we saw someone else walk up to it as they were small, discreet and stuck in the corner. At the end we had to hunt down the valet driver after waiting outside for 15- 20 minutes, but he was the only one and seemed pretty busy doing other work as well. While we were waiting for our car I noticed the valet parking sign outside which advertised their prices - two hours for five dollars- Which further aggravated me since they charged me $15 in advance to valet park for the Mother's Day brunch which lasted 1 hour. Price gouging moms on Mothers Day. Nice. Definitely will not be back and do not recommend.

In the 20+ years living in Columbia, I've not had so much as ONE good night hosted at the tiger hotel. Between mediocre and overpriced rooms, unprofessional staff and horrible parking practices I am truly at a loss. I'm usually a proponent for Columbia MO staples, however this is not one of those staples, the Tiger is an embarrassment. You're probably better off using Airbnb in a downtown condo/apt than this place. One night I was out with my GF and her car was towed from a space in the garage with no signage of the tow company warning. Reported them to the BBB and they paid to have the case covered up, total spineless inconsiderate worthless punks for management. Don't waste your time with this building that should be condemned, blighted and torn down. Go elsewhere.

This hotel has horrible customer service. After arriving at the hotel and immediately getting into the bed I started itching in random places. THe itching kept getting worse I till around two hours I was so miserable I called down to to the front desk who offered a pill I could not take but even then would not allow me to get back in the bed. Exhausted I laid down on the floor for two more hours until getting no sleep, in pain from the ground, and miserable I decide to leave. I requested a refund and they refused to give it. If this hotel can not stand by its customers and their experience when it was such a nightmare experience then it does NOT deserve to be a 4 star hotel. I intend to tell all my friends, co-workers, Missouri alumni friends in the area and surrounding states to NEVER use this hotel.

Called a year in advance for a graduation weekend booking for 2019. I was told that my name was on the waitlist because these dates weren't open yet in their system, but they would send me a confirmation email in January when it was confirmed. When I called in November to check on the booking, they said they had no records of me calling or being on the waitlist, so now I am scrambling to find another hotel for that weekend.

This is a great hotel. Valet parking and valet even drove us to our concert destination. Room service is available with full meals and many options. The view is absolutely amazing. It is right downtown to coffee houses, restaurants, entertainment venues, and craft beer cellars.

My fiancé and I stayed here over Christmas weekend, while in town visiting relatives. After hearing my friends and family talk about the renovation of this hotel, I was actually looking forward to staying here. Unfortunately, several of the special touches you would expect from a hotel in this price range were, sadly, missing. First of all, common sense would dictate that a bar of soap would be placed in the shower/bathtub as well as on the bathroom sink. Those tiny bars cannot possibly cost anything, and providing an extra would have made a much better initial impression. As it was, this failure to think things through made me wonder what else could be lacking. The king size bed was comfortable; however, the bedding (sheets, pillowcases, comforter) was bargain basement caliber at best. A hotel that bills itself as premium should really invest in high-thread count cotton sheets and pillow cases and high quality down comforters. The coffee station in the room was under supplied, providing only two Keurig cups and two creamers. Seriously? With no other coffee available (other than for sale at nearby restaurants) this seems laughable. I will say that the staff were courteous, if not especially helpful, and the room, hallway, and lobby area were very clean. Still, after all the hype over the "new" Tiger Hotel, I was disappointed. We will be trying the Broadway next time we're in town.

Hotel is very nice and clean! Check in was easy and there was free parking in the garage across the street. The room was very nice for the price and the bathroom was HUGE! My only 2 complaints were that it took the hot water almost 5 minutes to come through in the shower and the TV was fuzzy and almost hard to watch. Would recommend and would stay again.

When you pay $250 a night for a hotel room you expect a higher level experience. Front desk service left a lot to be desired. Arrived at 1:00, would not check us in until 3:00. I understand not giving us our room key if room is not ready, but we're there check us in. The glasses in the room were filthy and hair on the shower walls was disgusting. When informed the front desk all I got was an okay, not a sorry just an okay. It does get three stars because I love the location and the young man that worked the valet was extremely courteous.

Don't Stay Here !!! I paid for their highest end room, King Suite. My issues were the following: 1. stained cushions on the couch 2. no working desk lamp 3. water pressure so weak it took 30 mins to draw a bath 4. cable tv very limited...no ESPN, 5. received a mis-charge for an 'honor bar' item I didnt consume 6. promised an HDMI Cable to hook my laptop to TV(in lieu of cable situation)...never delivered. 7. elevators are old and slow When you are paying $240 a night I expect items 1-6 to be spot on. That was disappointing.

I stayed here when I was in Columbia on business. I arrived rather late in the evening -around 11:15pm. I was greeted in a friendly manner and given room 801. The room was quite cold when I arrived-thermometer said 57 degrees-I assumes they were being energy efficient and cranked it up to 68. It seemed to be moving up and I was tired so I went to bed. Having not brought my super cold weather sleeping gear-after all I was staying in a nice hotel not camping-I also wore the robe provided in the room to bed as the covers were thin. Well, I woke up a few hours later FREEZING!! I called the front desk and told them my heat was clearly not working and she told me there was a problem with the HVAC system and she could not solve it but someone would be in tomorrow am. I asked to be moved (an inconvenient idea at 4am but it was cold in my room) and was told that there were no other rooms. She agreed to bring me a blanket and promptly showed up at my door with a pretty substantial blanket and I managed to go back to sleep she apologized and told me the hotel would pay for my lunch the next day. Up early for my full day of business at the University, I assumed that the problem would be fixed. When I arrived back at 9:45pm it was cold but62 in my room. I went to sleep (they had left the warm blanket) and checked out this am. No one ever offered me the lunch and indeed no one ever checked in with me to apologize or see if the problem was fixed. I cannot recommend this hotel to anyone as they clearly have no concern for their customers. The 2 stars are because the room was spacious-the closet nice and the bath towels were huge but their lack of concern about my wellbeing probably merits zero stars.

What a surprise to find this little gem of a boutique hotel in downtown Columbia, MO. If you didn't know any better, you'd think you were in a boutique in Manhattan or Chicago. Moving on from the old charm of the building, the quality is carried on into the rooms. with interesting lighting and even remote shades on the windows. There is an interesting speak easy feel of a bar on their lowest level that serves great cocktails, beer and wine. Overall Service was great. Will be back.

We stayed one night recently and had a very good experience. In short: there was a lot of snow and we unexpectedly needed a place to go. Tiger let us check in at noon and gave us a discount rate on a small suite. It was expensive, but a good value as hotels go. The staff was attentive but relaxed, and quite friendly. A few challenges we offered up were handled very nicely by the valet and bell staff. The room itself was luxurious, including a jacuzzi tub, nice views, and a super comfortable bed. Lots of attention to details with things like switches and outlets by the bed, reading lamps, nice pillows. The location of this hotel simply could not be better if you want to enjoy the town and/or campus. Quibbles. A few. You decide for yourself how serious these are - I took off one star. First, the exercise equipment is poor. There is a decent set of free weights and a mat floor, but the machines were not good quality. My husband was afraid to run on the treadmill. He thought he would break it. Second, what is up with that restaurant, the Vault... we could make no sense of what that place was trying to be. Look up the menu online - if it matters to you what the restaurant in the hotel offers, you might be disappointed. However, you don't have to care as long as you are able to walk a block or two; you'll have lots of other choices. We waded through the snow around the corner to the Broadway Brewery and were delighted with their menu as well as the fresh beer, so we were happy.

Wonderful hotel that I think has moved past its initial growing pains (see previous reviews). I just finished a 2 night stay and I had a really great experience. Great location, great staff and the room was really comfortable and nice. Modern rooms in a wonderfully restored building with lots of original charm. Fast, free Wi-Fi, gorgeous bathroom - my only complaint might be lack (if any?) of ice machines. I sought one out but quickly gave up. I booked in advance and managed to get a great price per night. I would recommend it to anyone looking to stay in Columbia - I know I'll be booking again.

Get out of the cookie cutter chain hotels/motels and enjoy the truly unique Tiger Hotel centrally located in Columbia. Charming lobby complete with revolving door, brass letterbox, old timey elevators. Upstairs, upated quiet rooms, with spacious bathrooms. Enjoy Glenn's restaurant and two bars downstairs. Or, walk to bars and restaurants nearby. Terrific staff.

Stay here if you come here. We have been driving x-country for a week, taking our time. We are tempted to stay an extra day in this pleasant college town MOSTLY because of how great this hotel is. Perfect in every way... bed, staff, room, quietness, parking, amenities, etc.

I checked in to the Tiger Hotel on Sunday, Feb. 2. Super Bowl Sunday, and the hotel front area was understandably vacant of patrons. One front desk clerk, with no customers. No bellman, and bad signage. Two small flights of stairs to get to the lobby, and I have leg issues that make stairs difficult. The front desk clerk literally watched me struggle stair-by-stair to hobble up to the lobby level, never offering to help or calling a bellman -- or even directing me to an elevator. After watching all this, I was put in a room with a soaking tub -- very high sides that you need to be agile to step over. I immediately called down to the front desk to request a room with a walk-in shower. They did offer me one, and brought me to it. As we went it, it was dirty, uncleaned with used champagne bottles clearly evident. They got me into another room. Seemed fine. But then I realized that all the working lamps were unplugged -- some with outlets difficult to get to. When I got them plugged in finally, I found that several had missing lightbulbs. That's really housekeeping's responsibility, but what became clear over a couple of days here is that housekeeping is quite slack (note the first alternate room I was shown). Beds aren't made correctly (comforters are hanging down at the floor, so when you get in the bed you're "short sheeted.") and other evidence that housekeeping is on a speedy timetable. I was supposed to check out of the hotel on Tuesday, Feb. 4, but a snowstorm that hit the region wound up with all flights cancelled. I called down to extend my stay, which the hotel did. But had to fill out all the reservation forms again -- and then found out that they were jacking up the rate (I was already paying regular rate). I protested, but got nowhere. This hotel looks pretty. It doesn't have any competition in downtown Columbia. But I'm not sure that "hospitality" is what this hotel is about. It wasn't a great welcome -- seems others have had a better greeting at the door -- and going round-and-round to finally get a room with mid-level service wasn't particularly pleasant -- nor was finding out I was being upcharged because I was stranded at the hotel in a snowstorm. This was not a bad hotel -- but it sure wasn't a great one.

I had a bad experience with the food service folks at this otherwise very nice hotel. I was with a group that communicated in advance there would be vegetarians in the group. The lunch meal had 3 options for meat eaters including chicken, beef and beans... with meat in them. What I was left to choose from was very minimal and obviously not thoughtful or thought through. I basically had bland rice, and a tortilla to choose from. When I brought this to the attention of someone, the response did not include any thought to an accommodation. I was basically left with, "too bad for you. Not my fault that you don't eat meat." Those words weren't spoken but communicated in the lack of thought or even offer to do something else. I asked if there were maybe some other beans that could be warmed without meat or anything else. That was met with, "No." And that was it. I didn't make a scene. I felt like the person wasn't really interested in helping. Like I said, very nice hotel but I certainly won't be returning and I'll be sure to let the organization who booked your hotel know not to use you again.