VOI Andilana Beach Resort

Hoping this review helps future guests make an informed decision! Overall Rating: 2/5 Stars The setting and some facilities are great, but serious service related problems ruined what should have been an amazing trip. What We Loved Location, Beach and Pool Area (5/5): Really nice. The beach is warm and calm and the pool area was better than we expected. Tours & Activities (4/5): The snorkeling and deep sea fishing were great. General Facilities (4/5): Good amenities including some wildlife, Padel courts, and gym. These parts of the resort are genuinely good. General Staff (5/5): The housekeeping, doctor, and general staff were lovely—friendly, professional. Major Concerns (significantly bringing the rating down) Reception & Management: This is where things fell apart. The reception manager and front desk staff were slow and unhelpful at best, and at times rude. Here’s what happened: 1) No one helped with our bags—we’re a big group and had to haul 16 bags upstairs ourselves, even after asking for help; 2) We paid our bill the night before leaving to avoid any morning rush, but surprise—they hit us with extra charges as we’re heading out the door. Then showed us two different bills and couldn’t explain why; 3) Their card machines didn’t work while our taxi sat there waiting; 4) Had to practically beg for payment receipts. Language Barrier/Bias: We’re English speakers and honestly felt like second-class guests compared to Italians, especially with management. Maybe it’s the language barrier, but it’s not an excuse. Also, all entertainment was only in Italian. No Complimentary Water: Recieved one 500ml bottle per person when we arrived with one 1 litre bottle for the room. After that, nothing. For a 4-star resort with full package pricing, this seems cheap. Limited WiFi: No WiFi in rooms, only common areas. Inconvenient. Dining Experience: The restaurant area had poor cleanliness standards (based on food handling and utensil cleaning practices I observed). I spent half the trip sick in the room with stomach issues and I was not the only one. Reading other reviews this seems to be common at the resort which, based on their responses, are avoiding responsibility and accountability and refuse to even consider that there might be an issue. Ive taken the liberty to read through a significant sample of reviews and I can't remember an instance where they have taken responsibility for a complaint in the responses. I've been to at least 3 resorts in Africa and outside with harsh climates, and haven't been sick on those trips. Bottom Line This place has so much potential with the location and facilities, but the service problems and outdated rooms/reception really let it down. I can’t recommend it. Save yourself the frustration and look at other resorts in Madagascar. If you ignore this advice: get everything in writing before checkout and leave plenty of extra time on departure day for billing drama. AND be very particular about what you eat! UPDATE IN RESPONSE TO THE RESORTS REPLY Your response misses the point entirely and some of it appears to be a copy-paste reply you’ve used for other guests—which ironically proves my point about lack of genuine service. It also doesn't address all the issues raised, just those you've tried to explain away. I never disputed the charge. The problem was the unprofessional handling. Basic service means communicating this when we settled up the night before. I read your website and wasn’t surprised with the WiFi/water situation, my point is this is bare minimum for a resort claiming to be 4-star. You’ve confirmed the resort caters primarily to Italian guests. That’s your choice, but advertise it clearly so others know what to expect. The Real Issue: Instead of acknowledging concerns and explaining how you’ll improve, you made excuses. A professional response would have been: “We’re sorry you felt this way. Here’s what we’re doing better…” This response tells future guests everything they need to know about your service and sincerity.

A really magical experience. The place is gorgeous, they even have a park with giant tortoises, lemurs and even crocodiles! The food was great and from every part of the world. Very good was the fish. The swimming pool is nice and the beach is romantic, especially in the evening. The staff speaks excellent English and Italian and all the personnel was eager to help and support our vacation. What a wonderful experience!!! The staff was very friendly with our kids and organized many activities. We did many visits to the reef to look at fish and at the corals and in the resort there were many competent people that organized excursions in the isle. These activities were not too expensive and made our vacation even better. If you want to help the locals, bring with you shoes, school material and things that can be given to the kids during the tours. They will be appreciated.

Hold up , i want to be completely clear and honest , we were looking for a holiday trip a lot of months ago, and the first choice on my mind was always Madagascar, at first , i was not completely sure of this resort , but then i saw i changed my opinion, this resort was fantastic, full of services , butlers were great and available , the entertainment was so good , we were with bravo tour, amazing group , they were full of energies , at the point that there was an event every day , so , i appreciate everything of this amazing trip , i made a lot of friends and i was finally happy. i loved everything, the excursions were so fantastic , every day a different experience, thanks for all andilana resort you’ll be forever in my heart ❤️

The best hotel we've ever visited. This is our second time here in two years and I'm dreaming of another. The entertainment staff and staff are the best!

However , we all know that a beach anywhere in the world is the perfect place to find peace , comfort , relaxation and joy, here was my paradise in the earth.

Great view at an amazing location. The local staff are extremely friendly. The rooms are pleasant but quite simple and outdated with a poor design and maintenance. There a lot of food choices but it lacks of fine taste as a 4 or 5 stars hotel should be. The major problem is the rude management. They simply hate large groups which are not Italian. The entertainment program is for Italians only. We as a group tried to set a social meeting and got expelled from the pool and its surroundings accompanied by the manager yelling and shouts. They have a lot to learn about guest hospitality.

Beautiful beach location, 45 mins from airport, rooms spacious with balcony and clean BUT if you don’t speak Italian don’t expect to be included in any activities! |All entertainment in Italian only. Almost zero effort to communicate with non Italian customers. |Food choice good but monotonous |Pillows in rooms dreadful !! Take your own.|No coffee or creamer in the rooms - bring your own - a kettle and tea only! ||Beach the best part of this resort but sadly not much marine life.

Stunning location. I went there first in 1989 and nothing has changed other than the friendliness and happiness of the local team. That has vanished. No more smiles, no care. And certainly no all inclusive... You even pay for your water in the mini bar.. Drinks prices equal European prices. No beach service other than one animator passing once a day. Very complicated Spa booking procedures and oddly enough, the cheap spa slots seem never available. AC was barely working and did not get fixed. Gym is nice and needs only a bit of renovation. Shower get and shampoo are horrendous. Pouches of dry powder that are close to impossible to use in the shower. Transport to and from the airport is questionable at best. No AC, no water, and certainly not on time. Our departure was 25 min late for instance. Gardeners are friendly.