Giuseppe Fiengo
Google
We stayed one night here, and it was by far the most unpleasant hotel experience I have ever had. I have travelled extensively and never once complained - even when sleeping on the floor - but I had never before found excrement in a shower.
Upon arrival, I calmly requested a room change because I did not feel comfortable sleeping in that room. The staff apologised and assured me it would be fine and solved by the time I got back. However, when I returned from a safari tour and asked for the new keys, no one had any idea about my request. I ended up waiting nearly two hours, explaining the situation repeatedly to staff who were not only unhelpful but also condescending and dismissive.
The manager only came after 9 p.m., having been woken from sleep, and if she hadn't, I would have been forced return to the original, still-uncleaned room after an entire afternoon. For a night costing €130, I expected at least a prompt, professional, and respectful response from the staff - instead, their handling of the situation was slow, disorganised, and entirely unprofessional.
As an "apology," they merely deducted 600 KES from the drinks bill - a token gesture that did not come close to making up for the unacceptable conditions and poor service.
Note: this would be my first review ever, and hope it would be the last...
P.S. for obvious reasons, I would not include any of the taken images/videos as I aim for this review to be read and not taken down.