VOX Cinemas Yas Mall

I’d like to give special recognition to employer named Derick for his outstanding service! He was extremely helpful, attentive, and genuinely cared about our needs. Derick went out of his way to make sure we got the assistance we needed and even directed me to the exact person who could help further. His professionalism and kindness really made the experience smooth and enjoyable. Thank you, Derick, for your excellent customer service! Deserve to be the best employee of the month 👏🏼👏🏼👏🏼

I had a terrible experience. I wasted around 3 hours of my day for nothing. The chair was broken, and I even fell once. After the movie ended, I went to complain, but they refused to connect me to the supervisor. I left my contact details, but no one followed up or called me back. It's not about the 75 AED I paid—it's about the time I lost. Instead of enjoying the movie and having a good time, I ended up frustrated and disappointed.

I had a great experience at Vox Cinema Yas, especially thanks to Arnold! He was incredibly friendly and professional from start to finish. He made sure everything went smoothly, his excellent customer service really stood out and made the visit even more enjoyable. Thank you, Arnold, for making our movie night such a pleasant one!

I would like to thank MUTAZ from Vox Cinemas at Yas Mall for his excellent customer service. He is respectful, professional, and very polite. His communication style is great, and he handled my request quickly and efficiently. Truly an outstanding representative — thank you, Moataz!

I do not take pleasure in writing this review, but you kinda just ruined our date night after a long week of working opposite shifts. I booked tickets to see Tron: Ares for the 8pm viewing, using the app and B1G1 ticket offer with my credit card. I received a booking error in the app, but I confirmed the money had been deducted and the tickets were in the “current purchases” section with a QR Code. We arrive, and ask to buy water and popcorn at the counter. No question of which water we want, the assistant just assumes we want to purchase Swedish spring water at 12AED per bottle. Too embarrassed to ask for cheaper water, I just pay up. I dislike sales pressure, it’s cruel. We grab our expensive water and head to the ticket scan, where I open the app where I left it, with the QR code tickets, but as I open the app, they just disappear. I ask for help locating them, but turns out they were refunded and within “past purchases”. I was directed to go to the ticket counter to purchase tickets as the movie was just about to start. The ticket purchase counter informed that I could only use the B1G1 offer online or in app, so I re open the app to attempt purchase of the tickets. At purchase, I was refused presumably because I already used a B1G1 offer today. I bring this issue back to the attention of the two attendants at the ticket scan who suggested that I am now to pay full price for two tickets. Whilst this is not real expense to me, out of principle I said “never mind” and left the cinema with our expensive water and popcorn. We did have another B1G1 bank offer we could use, but by this time the movie had most definitely started as it was 8:20pm. I left on principle, poor customer service and feeling totally embarrassed - never to return again.

It's one of the best cinemas I have ever attended. Good choices of movies and good seats, customer service is very good and nice. The food was hot and fresh. They have the theatre's cinema which couples can have a peaceful movie with relaxed seats and food served after a while.

I always prefer VOX Cinemas, and my recent visit to VOX Yas Mall reminded me why! I arrived late and the movie had already started, but the amazing staff — Alfie and Maeggie Nino — went above and beyond to assist me. They helped collect my food, added to my order, and personally delivered it to me inside the cinema. Their warm smiles, friendly attitude, and excellent service truly made my experience special. Thank you, Alfie and Maeggie Nino, for your kindness and professionalism — you perfectly represent what makes VOX my favorite cinema!

They make the best (seriously best) caramel popcorn… so big and well popped for each corn and so crunchy, well-coated with caramel! Nice staff and service and facilities.