VP Plaza España Design

We really enjoyed everything about this hotel. ||We were driving through Europe so car parking was important. Couldn’t have been easier! Out of the highway tunnel straight into the secure underground hotel car park. We didn’t touch the car for our next three days in Madrid.||Check-in was seamless. The bedroom delightful. The biggest bed we have ever had in a hotel. Beautifully appointed with great bed linen. The bathroom was perfect with great products. The hotel location is perfect for visiting the palace side of Madrid (palace only 5 mins walk) and only 30 mins walk to Retiro / Prado etc. Wonderful restaurants close by (see my separate review on our favourite). The pool deck / restaurant area was great - small pool but nice to take a plunge after sight seeing on a hot day. And the food and drinks in the rooftop bar were lovely - with an amazing setting overlooking the roof tops and palace. Staff were super helpful and nothing too much trouble.||Highly recommend this hotel.

Absolutely Exceptional – Perfect Location & Outstanding Service! Our stay at this hotel was nothing short of perfect! The location is unbeatable—right in the heart of everything, making it so easy to explore the city and enjoy all the best spots nearby. But what truly made our experience unforgettable was the incredible service, especially from Helena. She went above and beyond to make sure we felt welcomed and cared for throughout our stay. Her warmth, professionalism, and attention to detail truly set this hotel apart. If you’re visiting Madrid and looking for a place that combines convenience, comfort, and top-notch hospitality—this is it! Thank you to Helena and the entire team for making our trip so special!

Excellent stay. We had 3 rooms with 8 family members, and the accommodations were incredible. Excellent customer service, from the moment eye contact is made to the moment you check out. Ginko sky bar was great, pool came in handy and the facilities were immaculate. Incredible views. No complaints from my kids or family members. Did not take advantage of the restaurants, but food looked great at a glance. Will return for sure!

Such wonderful customer service! The concierge was always helpful with all of our requests--also in multiple languages. The room was clean and well stocked. It's a great location to many of the major sites. Housekeeping and turn-down service always kept our room tidy when we were out. Breakfast was included and had an array of delicious options. Also, it has the best shower/bath combination. Ever.

This was our second time visiting Madrid, and it was even more enjoyable thanks to our stay at Va Plaza Hotel. Marta checked us in, and she was incredibly kind and professional. She made us feel so special, and we truly appreciate her warm hospitality. The hotel’s location is fantastic, and everything was impeccably clean. Our room was spacious, comfortable, and beautifully maintained. Thank you, Marta, for making our stay so memorable!

Modern stylish hotel with very well designed room and bathroom. Comfortable bed and great blockout blind. Good view over Plaza España to the mountains in the distance. Great location near the Royal Palace. Excellent buffet breakfast. Lovely friendly staff who were always smiling and helpful. Particularly Sara and Niro.

Beautiful hotel with exceptional customer service. Recommend this hotel for anyone travelling to Madrid as their staff is very helpful and committed to delivering a great experience. All the staff were extremely attentive and even helped us in recovered a lost purse. Room was very clean and luxurious, with a great rooftop bar experience. Thanks to all the staff at the hotel including Mario, Niro and the rest of the front desk / concierge team.

A wonderful hotel, well designed, practical and functional rooms. Excellent attention to detail in the rooms as well. The staff was very courteous- special mention must be made of Jose Luis at the reception, and Alesandro, Jose Carlos and Daniel from the bell desk . The rooftop Ginkgo bar was truly outstanding- with superb views and food and cocktails. Truly , a memorable experience for me and my wife

Perfect place in Madrid, very central and easily reachable with the metro and having the royal palace and the entire city center within walking distance. Madrid is a beauty of a city and despite its vibrant and crowded attractions comes across as very well organized, clean, and friendly. The hotel was everything we needed and offered even more (free spa visit) had we had more time. It was chic, modern, and everyone was charming. In the morning, there was a wonderful breakfast buffet with multiple selections - just perfect to get ready for a long run in the city.

Start of a week in Spain. Staff lovely all helpful. Room lovely. Lots of special touches. Buffet which was included was excellent. Fresh fruits, pastries, standard fare and a kitchen that offered many other options. Eggs Benedictine were great. Coffee amazing. Bar and pool on top with city views. Only complaint at dinner gentlemen smoking a cigar next to us and he seemed to enjoy blowing smoke at us. Dinner had a stir fry and chocolate cake that was extraordinary. It's 5 star for sure.

This hotel completely and utterly exceeded our expectations.  10/10.  Too many good things to say, where to start...  We threw a few curveballs at the staff (room type change at check-in, last minute restaurant spot on a Friday night peak hour, housekeeping request for only a portion of our room and at a certain hour (don't ask why), lost keys) and they handled each one of them graciously with utmost professionalism.  Worth noting that this hotel is close to brand new and thus every thing in the room is squeaky clean, and uber quiet (we stayed on the floor immediately below the sky bar and heard absolutely zero noise).  The shower is to die for, with strong water currents, huge shower heads (yes, plural), and very spacious. This totally reminded us of Park Hyatt Tokyo (starred in the movie Lost in Translation) back when it was still brand new, as it gives off the same very high end vibe, but certainly more affordable.  Wifi was very fast as well, to the point where I checked work emails seamlessly.  Finally, the location was fantastic as well, as you can walk right to the busy Gran Via and within 10 mins walk from the Royal Palace (hence the superb views you get from the rooms). This hotel totally enhanced our experience in Madrid.  We very thoroughly enjoyed our stay and definitely would stay here again on our next visit.  Also worth special mentioning is Carlos at the frontdesk - his professionalism and will-do attitude made our stay particularly memorable. The hotel is lucky to have him! We will definitely be back.

This was the second time I'm staying at a five star hotel and it definitely exceeded my expectations during my stay in Madrid. When I stepped inside the hotel, I was instantly greeted with a warm smile and welcome. Check in was quick and easy and make sure you double check if they gave you back your passport because I forgot and had to go back downstairs to get it (no big deal though). When the guy at the concierge helped me with my luggage, he also explained all the switches in our room. And that bathroom was amazing (shower and tub)! Although my husband and I booked a room with a view, the view from our terrace was lacking but the room overall was perfect. What amazed me (it's probably not that amazing) was when we went out after lounging for an hour, the cleaning staff already made the bed and gave us more welcome sweets (makes me wonder how they knew we went out). Our booking also included breakfast which I'm glad for because their breakfast selection is quite large. On top of their buffet dishes, they also had another menu that was part of breakfast that you could order a la carte. They had a few cereal selections, juices, coffee, tea, hams, cheeses, fruits (they had dragonfruit!) that were cut up or whole, tomatoes, scrambled eggs, sausages, baked goods, breads, yogurt, candy and probably others that i don't remember. So overall, even though it is a bit pricier than other hotels, if you want a relaxing stay with a large selection for breakfast, I think this is a great option!

This hotel is wonderful. The staff are very helpful and friendly. We ordered room service and didn't receive exactly what we wanted mostly because of the language barrier. They brought the proper order on the house and were very apologetic. The rooms are clean and very nice. The shower is very modern and roomy. Transportation nearby and many sights close. I highly recommend this hotel.

This hotel supposed to be a five star hotel, but my experience with this hotel was contrary. My family arrived at the hotel on Tuesday night in June, and got our rooms on 11th floor. After taking a shower, I noticed that there were ants coming out of the drains in the bathroom and forming a trail all the way to the bedroom. I had to call the concierge three times, which kept telling me that they will send someone right away to fix the problem. More than hour later, a maid showed up and mopped the floor with some solution. I fell asleep and woke up around 5AM, and noticed that ants are back. Called the concierge, and he offered me a new room on a 14th floor, which is smaller, and without a terrace like the one on 11th floor. He said it was only room available at that time. A day later, when we were checking out, i asked for a credit or discount on the room since it's smaller, they refused since the new room was on a higher floor than the original room. That just blew me away. This was my first time in Madrid, and I may not have the right expectation. But considering that we paid $500 per night, I cannot give this hotel any more than one star.

We stayed here on our trip to Madrid this September. This is a very luxurious hotel and has wonderful amenities. There is a sauna, small jet pool and a spa! Sofia at the front desk was absolutely amazing. The only complaint we had was that the people next to our room were playing loud music nonstop. This ruined our entire stay and disrupted our sleep for the nights we were in Madrid. We tried voicing our concern with the guest services manager and the only option they gave us was to switch our rooms. I have traveled all around the world and I've never had to deal with this. Also, I am not sure why they taped the Bose speakers shut to the desk - the place where the Bose speaker is located is adjacent to the next person's room wall- next to the bed. Also, the people that were staying in the room next to us never came out of their room and it was very strange. All they did was play VERY loud music all day and night. After we complained, we noticed the music stopped for a bit but then it started again. The music would continue from 2am-7am... very strange also. In regards to this issue, the manager was useless. Sofia was really the only one who understood our frustration and she sent someone up on multiple occasions to ask the guests next door to turn the music down to an appropriate level. After a while, the bass music would commence again. I believe this is partially the fault of the hotel's designer (for gluing the speaker on the desk that is connected to the wall adjacent to the next room's bed) and partially on the manager for not having the proper customer resolution skills to remedy the situation appropriately. Why should we have to move our room after we unpacked all of our suitcases?? Especially after a 11 hour flight? No thank you. Why not move the weird people that stayed locked in their room all day blasting music. We were up early and home late because we wanted to explore the city. After a tiring day, nobody wants to return back to their hotel to LOUD bass music blasting into your bed frame. The manager did nothing to remedy this situation, only offering us a 10% discount on our next stay. Another thing we noticed was our closet door was broken. They sent someone to fix it but it took them a long time to finally get the closet door working. When you're paying for an executive superior room, why would you not check before letting us unload our luggage? In my opinion, the management needs to pay more attention to these details. If you are going to claim 5 stars, attention to detail is key. Overall the property is very nice, very clean and has a classy and luxurious feel to it. The bar upstairs is wonderful and the live music was a nice experience. Very classy atmosphere. 3 stars for the experience- truly ruined the rest of the hotel experience.