geert bertens
Google
A bit of a confusing experience, expected more.
Things I liked: free parking / many activities / lots of staff.
Things I didn't like: Everything is in French & French only. The signs, the explination, the instructions in person or in one of the many movies/theatres. I know you can ask an audio guide (which we did) but then it's difficult to know when to start the audio (I was 2mins out of sync in the big theatre. In the "Terre en colère" it is a great idea to have interaction with the dynamic quiz, but again, all in French & French only. Just adding English subtitles on the screens would make a huge improvement. (And I am not British but English seems like a logical choice to be as universal as possible)
What I really didn't like:
* the limitations for little kids. I know they pay less, but it feels like it doesn't make sense. They can go on rollercoasters from 1,00m height (in other parks I mean of course) but they cannot join you on a vibrating platform that hardly moves. For the "Réveil des géants d’Auvergne" it advertises as a minimum height of 90cm, but when we arrived at the queuing line there was a sign that stated minimum height of 110cm? (after being denied the entrance before at another dynamic animation we didn't care to queue anymore for this and just left).
* the online ticket booking: when you visit the website in French you can find combo tickets, promotional packages, ... But when you choose the English version you only get the default ticket options, no price reduction for families or couples like on the French version. So I tried to book via the French version with browser translation, all good until prices suddenly change during the booking process? Ticket adult changed from 27,5€ to 31€, Ticket "enfant" ticket changed form 22,5€ to 26€, the Bambini changed form 7€ to 8€ ?? How and why?
My thoughts on this park? If you are French speaking and are more than 110 or 120cm and you like Vulcanoes, then please visit, it will be fun and interesting. Otherwise, I will not advertise this park as a must do at all. From my experience, this was way to expensive for what we got.