Vuori

I had one of the best shopping experiences I can remember at the Vuori store in Somerset. I was in the store for only about half an hour, between 7 PM and 7:30 PM today October 3rd, but in that short time the associate who helped me completely changed the way I think about customer service. He went above and beyond in every way. He took the time to look up my gift card order number, even called Customer Service on my behalf, and made sure I walked out with exactly what I needed. What could have been a frustrating situation turned into something amazing. I could also feel how passionate he was about the brand, and that made the experience even more meaningful. His professionalism, warmth, and genuine care left such a strong impression. In a world where true kindness can feel rare, he reminded me how powerful it is when someone goes the extra mile. Because of him, I not only got what I needed but I left with an emotional connection to the store and the brand. I cannot emphasize enough how much this experience meant to me. It turned an ordinary shopping trip into something memorable and heartfelt. It spoke volumes not only about him as an associate, but also about the culture of this store. Vuori is clearly a place where customers are valued and cared for in a genuine way. I am sincerely grateful, and I will absolutely be coming back.

I wandered into Vuori like a curious pilgrim in search of enlightenment through moisture-wicking fabric. Everyone smiled. Everyone glowed. Everyone seemed to know exactly how my soul should feel in a pair of $128 joggers. It’s not fake kindness—it’s militant warmth. You could tell the “experience team” has been trained by someone who believes eye contact heals trauma. There’s a Stockholm level of loyalty pulsing through that staff—devotion to brand, to tone, to the illusion of effortless calm. You can feel it in the air, in the soft lighting, in the scripted casualness of every “How’s your day going?” It’s impressive, maybe even beautiful, but it’s like eating plastic fruit—perfectly executed, but nutritionally void. Half the employees have their midriff out, not in rebellion, but in uniform. It’s the church of soft abs and performance fleece. The pants were crunchy, but the people were not. Everyone seemed so serene that I briefly wondered if they pump lavender into the HVAC system to keep reality at bay. Four stars, not for the results, but for the zeal. Vuori is retail as religion—slick, smiling, and softly humming the gospel of comfort.

Desirae was so helpful and patient while helping me decide on a few pieces for my husband. I was so impressed with her professionalism and kindness. She truly made me feel so comfortable. In my experience, individuals who work in retail can be very dismissive and rude but she went above and beyond. I will be returning and I hope she is there to help me again!

Be aware when you buy a gift card. I failed to see that the gift card will automatically go to the recipient (auto-checked) and if you do not see it……then too bad. Previously I emailed VUORI and they DID say I could pick a date to send it (our daughter’s 40th birthday was in a few days). They did not say how, and while I was on-line buying the gift card, they did not answer the phone. I called several times, it was 1:15 p.m. They simply were not available to help. SOOOOOOO - I didn’t see the box to check the date (truth) and thought I would see it after I paid. Nope. Within minutes, I texted, called again, emailed and asked them to fix it. The bottom line was ‘no way, you are done lady, we have your money and it’s over’ Not only am I sad, but mad. When I called my credit card they said the sale was pending. VUORI could have easily fixed this, but they did not care. No supervisor available. I finally got a person through the phone number - by this time, I was asking for help for 45 minutes. The person could care less. I am sure the products are remarkable, however I will never participate in this company again. Ever. I worked in the service industry for 40 years, loved every minute of it and loved making MY customers happy. It’s so easy. VUORI did nothing for me.

I never really do this at any store, but I have to for this one. This employee “Leo Laker” was one of the best employees I have ever met. He was super helpful, friendly and witty. I don’t normally drop employees names but this employee deserves it! Loved him and will definitely be back

I had the pleasure of being assisted by Des at Vuori, and she completely transformed what could have been a rushed and stressful shopping trip into an efficient and enjoyable experience. I was in a hurry and needed someone who truly knew the product line—and Des delivered. She navigated the store with ease, offering thoughtful advice that helped me find exactly what I needed. She even took the time to explain the differences between fabrics that, to me, looked nearly identical. After a few gym sessions, I can confidently say her recommendations were spot-on—there’s no comparison in comfort and performance. Her attention to detail and clear expertise made all the difference. I’ll absolutely be returning to this location, and while the clothes are great, it’s the service that makes it exceptional. Here’s hoping my next visit is just as insightful and engaging as the first.

This store doesn’t deserve even one star. I’ve always loved Vuori clothing for their great trousers and leggings, so I decided to visit this evening to find a birthday gift for a friend. Despite there being 6-7 staff members present, not a single one greeted me or offered assistance. Some were even preoccupied with their phones. I wandered around the store, but still received no help. When I inquired about the lack of assistance, they told me they don’t help customers. I had a much better experience during my last visit in August when a staff member was very friendly, and when I visited the Georgetown store last December, everyone was kind and helpful. The customer service here is extremely rude! I will never return.

Great quality clothing with a nice fit. However, outside of the Vuori service member working in the changing room..I was very underwhelmed by the customer service. After choosing not to give an email, the cashier (I’ll save her name) appeared to be annoyed and stuffed all of my clothes in the smallest bag. Didn’t say 2 words after taking payment (“have a nice day, etc”). Back to online shopping

Friendliest staff I have ever encountered. Excellent clothing with timeless style for both me & women. The material Vuori uses is the best in the fashion world. I am so thankful they are in Michigan.