BoardingPass563674
Google
We stayed at W Bangkok to celebrate my mother’s 65th birthday, and it was a truly memorable experience.||At check-in, Bam welcomed us with warmth and professionalism. When our room wasn’t ready by 3:30pm, Nurse immediately explained the situation and kindly converted the Platinum welcome breakfast into points, while still offering breakfast to us. At the same time, Sun quickly arranged a temporary room so we could rest, and later even spoke Chinese with my mom, helped us change rooms, and took a Polaroid photo for us – small gestures that meant a lot.||Other staff also left a great impression: Faustine handled check-out smoothly and remembered my mother’s birthday (even speak Taiwanese to my mom, what a lovely surprise), Aoom from housekeeping was both professional and caring, and Pond at the pool thoughtfully packed extra peanuts because he noticed how much my mom liked them. At breakfast in The Kitchen Table, the team was always cheerful, and the coconut coffee and croissants were outstanding.||The hotel also prepared a birthday cake (taro chocolate – delicious!) and decorated the room beautifully. Even on the 30th floor, the water pressure from the shower and bathtub was strong. The hardware may not be the newest, but the staff’s attention to detail and genuine hospitality made this stay exceptional. We left with wonderful memories and will definitely return.