W Kuala Lumpur

Amazing experience at W Kuala Lumpur! Had such a great stay at W Kuala Lumpur! The service here is truly on another level. Special thanks to Aldred Lee from Flock for his wonderful hospitality, he was attentive, friendly, and made our dining experience so enjoyable. Also want to give a big shoutout to Ashley at the lobby, he was super helpful and welcoming from the moment I arrived, and made the whole check-in process smooth and pleasant. The hotel is beautiful, the twin tower view in our room is stunning, and the team really makes you feel at home. Definitely one of the best stays I’ve had in KL, can’t wait to come back! 💜✨

My 2nd stay at W Hotel Kuala Lumpur and it keeps getting better! Prime location right next to Petronas Towers. The breakfast is a real paradise, best I’ve ever had. Super friendly staff went above and beyond, even preparing my Matcha Latte off-menu. Late check-out was a lifesaver, and the rooms are fantastic. Whenever, whatever service—top-notch! Already looking forward to coming back.

W Hotel Kuala Lumpur is an exceptional place to stay. The location is unbeatable, right in the heart of the city with stunning views of the Petronas Towers. The rooms are stylish, spacious, and very comfortable, with every detail carefully considered. The service was outstanding — staff were friendly, professional, and always ready to help. The facilities are top-notch too, from the pool and spa to the vibrant bars and restaurants. It’s the perfect mix of luxury, comfort, and modern design. Highly recommended for both leisure and business trips.

This is an amazing hotel from the location to the amenities. My room had wonderful views and was well-appointed. The breakfast buffet was incredible each day and the staff were amazing. One staff member however made my stay especially memorable! Derick Deva was an incredible host and always made sure I felt comfortable and had what I needed. He arranged a wonderful parting gift for me and my friend and I can't wait to come back. Highly recommended!

10/10!||The W brand never fails to deliver and exceed expectations 😊||Despite arriving very late at night due to a long flight delay, the hotel had our room ready and as a Siler Elite member they upgraded our one night stay to a Corner room to make it a special stay.|The staff were very responsive at chasing up our lost luggage (lost by the airline) and made our stay memorable for the right reasons. ||The breakfast was amazing, and staff very assertive. Great selection as always! ||The pool was great too with fantastic views of the towers. ||The gym looked good but didn't get to try.||We didn't get to spend much time at the hotel but what we did experience was exceptional, with the Whatever Whenever team being 1st class with communication (thank you Sarah and team). ||W continues to remain best in class, we hope to see you again in future, minus flight delays (!!), and stay for longer time to fully enjoy the facilities

Derrick at the Wet Deck was awesome. Super welcoming and easy to talk to. Great facilites as expected from a W. Front desk was efficient and the agent from the loyalty team was super helpful with surrounding recommendations. As stated on other comments, rooms can get noisy because of its location, but there is not much anyone can do about it. Recommended.

We stayed at W Kuala Lumpur on two consecutive weekends and returned because the hospitality was exceptional. Special thanks to Ms Elaine Audrey, who made both stays memorable with thoughtful touches for our kids. Mr Raja and the team at The Flock, especially Billy, Alice, and another waiter (chinese in specs, in grey uniform), were attentive and friendly throughout. While service overall was excellent, the pool area could use a bit more upkeep. A wonderful family experience

Of course, this is one of my best hotel experiences. Can't complain about anything except the waiting time. That issue alone explain my 4-star rating. I came at the hotel at 2:35 PM and I still had to wait until 3:30 PM to get in my room. Don't know the exact problem but for this hotel's stature, it can't be acceptable. Beside that one matter, I'd like to rate this hotel higher than 5-star for every aspect of its. The location is just top-notch, 5 minutes of walking from the Petronas tower. And of course, the price must go hand-in-hand with value.

During my tour of Southeast Asia, we were debating between the St. Regis, JW Marriott or the W. We always stayed at the St. Regis in Bangkok and heard the views of the tower at the W were amazing so that was the winner. We got there around noon but our room wasn't ready since they were fully booked from the night prior. Our room was ready an hour later and we stayed on the 21st floor. We spent 3 nights here and below are my thoughts: PROS - The hotel is impeccably clean!!! The staff does a great job keeping up with it. -The greeting on the carpets by the elevator match the time of day, which means they change it every morning, afternoon and evening to match. I thought this was so cute. -The rooms were spacious and had awesome views. -The pool area, with the view of the twin towers is ahhhmazzingggg!!!! -Plenty of options to choose from during breakfast buffet (wish the food was warmer though). -Concierge readily available to call a taxi for you when needed. -The wet bar (pool area) turns into a nightlife experience around 10pm which is great for those who don't want to leave their hotel. Guests get priority sitting at the cabanas or the tables. -Room service was prompt and the food was delicious. -Centrally located so you walk or take a taxi for cheap. -Felt very safe as concierge and additional staff were always by the entrance. CONS -Some of the staff at the desk could use more training around customer service. They were tepid and didn't seem concerned in helping guests. -They turn the AC off between the hours of 3-6am in the lobby and every floor below (8 floors in total). While I understand this is to conserve energy and I support it, they should provide the desk staff with fans. It was so hot down there when we were checking out and I felt so bad for them. -The gym was smaller than I expected. - The hot water kettle in the room didn't work. -One of the guests, our neighbors in particularly, were so loud and made provocative noises all night. I had to call security on them.

This is one of my favorite hotels to stay and I always have to stay here when I'm in KL. The service here is seriously incredible. My first stay here was when this hotel had just opened and I was a bit worried they were still figuring things out. Well, I was wrong. Upon check in they've always upgraded me to one of their largest suites for being a Platinum member. Also they always made sure I'd have a room with a clear view of the Petronas Towers. Not only that, they hand-delivered delicious complimentary cocktails and desserts to my room for being a loyal Marriott member. What have I received at other Marriotts? Maybe cookies or decent macaroons. Then on one of the nights, my friend and I went to the club/pool area and noticed it was completely packed while all the tables had high minimums. One of the hotel managers who I barely conversed with a few days prior, noticed me, correctly addressed me by name, and then gave us one of the best tables free of charge. Again, incredible service. The breakfast buffet selection is also incredible. Malay, western, freshly made items, and exotic fruits. Though the selection doesn't change too much every day which is only an issue if you're staying at the W for several days. The breakfast was comped for elites, so I didn't mind.

This is an opulent hotel. Very impressive. Service is impeccable i arrived late, yet the staff were very accomodating to get me food. Bar has a good variety of drinks. The room is impeccable.

W is coming in clutch in the big KL! Wow what a dream of a hotel. We all know the W never fails to let us down but they have stepped up their game like no other on this occasion. My sister and I flew it on a red eye from Wuhan, China after a 14 hour flight from San Francisco. We checked into the hotel before 7am, hoping they could at least store our luggage until our room was available. Low and behold - they let us into a room immediately at that time after a long 26 hours of traveling. We were eternally grateful, especially when we saw our rainforest shower!!! The robes and slippers are always an amazing feature. The endless supply of drinking water, mango ice cream by the pool deck, curtious staff, and stunning guest rooms are just a few of the added bonuses. The views rank above anything else as you can see the Petronas towers from many of the hotel rooms and from every chair on the pool deck. We are so incredibly pleased with our stay here and are proud Marriott bonvoy elite members because stays like this remind us just how amazing this brand is!

We enjoyed a brilliant weekend staycation at the newly opened W Kuala Lumpur! Our room was huge with a view of the Petronas Towers, and we were able to relax and enjoy the amazing Wet Deck and Flock restaurant for breakfast, lunch and dinner! A huge thank you to Simone and the entire W Kuala Lumpur team - it is a truly wonderful hotel, and we can't wait to stay again soon!

My husband and I stayed at W over the weekend and we had a thoroughly enjoyable stay! The staff were very friendly and attended to our every request quickly and with a smile. When we complained that our neighbours were very noisy, they quickly shifted us to a new room. The room itself was spacious and very comfortable. The breakfast buffet at Flock was quite good and we enjoyed the eggs and local cheeses. We also had lunch and dinner at Flock and enjoyed the lamb kofta burger and the Birds of a Feather pizza. One of my favourite parts of the hotel was definitely the pool area and the Wet Deck. The view of the Petronas Twin Towers is great and you can also get a view of the KL Tower. The drinks served, whilst pricey, were good and overall, the music and vibe totally matched the W Hotel experience we expected. Would definitely stay again! :)