W Kuala Lumpur

We stayed here for our honeymoon and it was unforgettable. The hotel is absolutely beautiful with stunning views of the Petronas Towers, and the pool is unmatched, the perfect spot for pure relaxation. The staff went above and beyond to make our stay special, even remembering our names and surprising us with a thoughtful honeymoon setup in our room. Their friendliness and attentiveness made us feel truly cared for. Breakfast was another highlight, with a fantastic variety and delicious taste, one of the best we’ve ever had. Honestly, we would come back to Kuala Lumpur just to stay at this hotel again. Highly recommended for a romantic getaway or anyone seeking luxury with personal touches.

Fantastic hotel in a great location in KL. The standards of service were some of the highest we have ever experienced (and a special thanks to Sean in management). We had a few minor issues which were immediately addressed. Breakfast is exceptional and the pool has a fantastic vibe with DJs playing (but still a family feeling) and city views. We would highly recommend the hotel to all.

Of course, this is one of my best hotel experiences. Can't complain about anything except the waiting time. That issue alone explain my 4-star rating. I came at the hotel at 2:35 PM and I still had to wait until 3:30 PM to get in my room. Don't know the exact problem but for this hotel's stature, it can't be acceptable. Beside that one matter, I'd like to rate this hotel higher than 5-star for every aspect of its. The location is just top-notch, 5 minutes of walking from the Petronas tower. And of course, the price must go hand-in-hand with value.

This place deserves stars across the board. It is in an amazing location, phenomenal views of the Petronas Towers and close to many “local” restaurants/stalls and also several Michelin star establishments. The rooms are impeccable and the staff treats you like royalty. We generally prefer W Hotels when we travel as our Bonvoy brand of choice and this is one of the nicest ones we have experienced. I would definitely stay here again. ||Tip - highly recommend booking the Sambal street food tour because the meeting point is walkable from this hotel.

Best location EVER! Definitely will come back again! A very thank you for all the friendly staffs who provided the warmest surprise for my birthday boy🥰🥰🥰Thank you so much! We are so much enjoyed during the staycation. We earned many good memories.

I’ve been staying at the W Hotel Kuala Lumpur regularly (about 5–6 times a year) since 2023, and it’s always my first choice whenever I’m in the city. The staff are consistently professional, attentive, and welcoming. The cocktail bar has a refreshed menu that keeps things interesting, and the Wet Deck bar offers one of the very best views in town. A special mention goes to Ms. Elaine Audrey from the W Insider team — she always provides valuable practical information, remembers guests’ preferences, coordinates seamlessly with the concierge, and offers thoughtful recommendations on where to dine or enjoy drinks based on individual tastes. These recommendations help visitors discover and enjoy Kuala Lumpur beyond the usual tourist spots. Overall, W Kuala Lumpur combines great hospitality, an energetic atmosphere, and personalized service that make every stay memorable—highly recommended!

I’ve staying in the wow suite and it’s very nice. Huge, and has a private pool. When I stay here I try to get the work get together switched to here so it’s so easy to get home and not have to drive! It’s one of the best views of KL towers so most coworkers say absolutely. Food at wet deck is just OK, but they aren’t a restaurant so it’s all good. Breakfast is good. Love this place

From the superb staff, spectacular room and prime location, this hotel is excellent. We stayed with our kids and had the best stay. All the staff were so great and provided such a personal and high level service. The only other hotels I experienced it like this are the Fairmont and the Ritz Carlton both in Jakarta. Things like remembering your name, walking up to your table to greet you during breakfast and the way they said goodbye when we left, this makes the difference.

During my tour of Southeast Asia, we were debating between the St. Regis, JW Marriott or the W. We always stayed at the St. Regis in Bangkok and heard the views of the tower at the W were amazing so that was the winner. We got there around noon but our room wasn't ready since they were fully booked from the night prior. Our room was ready an hour later and we stayed on the 21st floor. We spent 3 nights here and below are my thoughts: PROS - The hotel is impeccably clean!!! The staff does a great job keeping up with it. -The greeting on the carpets by the elevator match the time of day, which means they change it every morning, afternoon and evening to match. I thought this was so cute. -The rooms were spacious and had awesome views. -The pool area, with the view of the twin towers is ahhhmazzingggg!!!! -Plenty of options to choose from during breakfast buffet (wish the food was warmer though). -Concierge readily available to call a taxi for you when needed. -The wet bar (pool area) turns into a nightlife experience around 10pm which is great for those who don't want to leave their hotel. Guests get priority sitting at the cabanas or the tables. -Room service was prompt and the food was delicious. -Centrally located so you walk or take a taxi for cheap. -Felt very safe as concierge and additional staff were always by the entrance. CONS -Some of the staff at the desk could use more training around customer service. They were tepid and didn't seem concerned in helping guests. -They turn the AC off between the hours of 3-6am in the lobby and every floor below (8 floors in total). While I understand this is to conserve energy and I support it, they should provide the desk staff with fans. It was so hot down there when we were checking out and I felt so bad for them. -The gym was smaller than I expected. - The hot water kettle in the room didn't work. -One of the guests, our neighbors in particularly, were so loud and made provocative noises all night. I had to call security on them.

This is one of my favorite hotels to stay and I always have to stay here when I'm in KL. The service here is seriously incredible. My first stay here was when this hotel had just opened and I was a bit worried they were still figuring things out. Well, I was wrong. Upon check in they've always upgraded me to one of their largest suites for being a Platinum member. Also they always made sure I'd have a room with a clear view of the Petronas Towers. Not only that, they hand-delivered delicious complimentary cocktails and desserts to my room for being a loyal Marriott member. What have I received at other Marriotts? Maybe cookies or decent macaroons. Then on one of the nights, my friend and I went to the club/pool area and noticed it was completely packed while all the tables had high minimums. One of the hotel managers who I barely conversed with a few days prior, noticed me, correctly addressed me by name, and then gave us one of the best tables free of charge. Again, incredible service. The breakfast buffet selection is also incredible. Malay, western, freshly made items, and exotic fruits. Though the selection doesn't change too much every day which is only an issue if you're staying at the W for several days. The breakfast was comped for elites, so I didn't mind.

This is an opulent hotel. Very impressive. Service is impeccable i arrived late, yet the staff were very accomodating to get me food. Bar has a good variety of drinks. The room is impeccable.

W is coming in clutch in the big KL! Wow what a dream of a hotel. We all know the W never fails to let us down but they have stepped up their game like no other on this occasion. My sister and I flew it on a red eye from Wuhan, China after a 14 hour flight from San Francisco. We checked into the hotel before 7am, hoping they could at least store our luggage until our room was available. Low and behold - they let us into a room immediately at that time after a long 26 hours of traveling. We were eternally grateful, especially when we saw our rainforest shower!!! The robes and slippers are always an amazing feature. The endless supply of drinking water, mango ice cream by the pool deck, curtious staff, and stunning guest rooms are just a few of the added bonuses. The views rank above anything else as you can see the Petronas towers from many of the hotel rooms and from every chair on the pool deck. We are so incredibly pleased with our stay here and are proud Marriott bonvoy elite members because stays like this remind us just how amazing this brand is!

We enjoyed a brilliant weekend staycation at the newly opened W Kuala Lumpur! Our room was huge with a view of the Petronas Towers, and we were able to relax and enjoy the amazing Wet Deck and Flock restaurant for breakfast, lunch and dinner! A huge thank you to Simone and the entire W Kuala Lumpur team - it is a truly wonderful hotel, and we can't wait to stay again soon!

My husband and I stayed at W over the weekend and we had a thoroughly enjoyable stay! The staff were very friendly and attended to our every request quickly and with a smile. When we complained that our neighbours were very noisy, they quickly shifted us to a new room. The room itself was spacious and very comfortable. The breakfast buffet at Flock was quite good and we enjoyed the eggs and local cheeses. We also had lunch and dinner at Flock and enjoyed the lamb kofta burger and the Birds of a Feather pizza. One of my favourite parts of the hotel was definitely the pool area and the Wet Deck. The view of the Petronas Twin Towers is great and you can also get a view of the KL Tower. The drinks served, whilst pricey, were good and overall, the music and vibe totally matched the W Hotel experience we expected. Would definitely stay again! :)