W London

I took my daughter to the W Hotel for her 10th birthday weekend. The staff were absolutely fantastic, especially Paula who really looked after us and made such an effort to make sure everything was special for my daughter's birthday. The breakfast was amazing amd our room was really lovely and clean, great shower. When we arrived we were greeted with a little hot chocolate and a mince pie which was very nice. We will definitely be back again next year. Thanks again to Paula. She chatted to us both days and was lovely.

I had awful Jetlag while was there for about 2 weeks. I just couldn't get onto UK time. The Staff however were so kind and cheerful without invading your space that It was probably the best Hotel stay I have had. When I travel for Business I never pay much attention to a hotel unless there is an issue. The staff at the W just made it a far more enjoyable stay. The hostess at the restaurant, Ramona was so pleasant I looked forward to seeing her in the mornings. I also struck up a great rapport with Gary at the front door and he helped me navigate the area around the hotel. There was also a woman at reception that I spoke with when I checked in and again at another point who was, again, so pleasant, which means a lot when you have not be getting great sleep. All in all, I very much recommend the W Hotel to anyone planning to stay in the area.

The hotel is modern and conveniently located. The staff is friendly and helpful. Gary greeted me warmly leading me all the way to the check in counter. Theatres for musical are all nearby. Chinatown is just around the corner. The stay is good and pleasant.

What an incredible team runs this Hotel. It was an incredible and outstanding stay from welcome to checkout. Staying at the W was the best decision. I am lucky enough to travel a lot around the world for work and believe me I have never seen the amount of dedication. I have always said that at the end of the day, it’s the people that make the difference and Georgia and her team are the perfect example; they have now set the bar very high for any other hotel around the world thanks to the manager Georgia.

We’ve stated in London more times than we can count, and so many hotels. We stated here in December 2024 and this has been our favourite. Location is fantastic, walking to the shops, and underground. The rooms are modern and spacious. The breakfast was fab. Really helpful employees. Definitely will stay again.

W London Soho is sleek, modern, and full of energy, with excellent service and a fantastic breakfast. The cocktails are superb, and the atmosphere is undeniably cool. While I enjoyed the hotel, the clientele during my stay wasn’t to my taste, which took away from the experience. A great spot if you appreciate bold design and top-tier service.

Amazing location. The hotel and rooms are impeccably clean. Arrive is fantastic. The main bar becomes a bit of a club scene Thursday night so need to have that understanding. The service at the restaurant and bar is great. Overall very good experience.

Stayed at the Supreme Screening Suite with a family member. The hotel is excellent in terms of its location and cleanliness which have been well covered by other reviewers. I will elaborate on two major negatives that caused the “3” rating.||The room. While the open concept layout was made clear on the hotel website, the privacy concern cannot be fully depicted by photos so please beware if you or your companion have an issue with it. The bathroom takes up about half of the suite. With the all-around mirrors and no door for the shower, when someone is using the shower others will have to avoid the bathroom area entirely, including getting in and out of the suite. There were also many functionality issues. One side of the door into the sleeping area wouldn’t stay closed; couldn’t find any outlet in the entire bathroom; not one single hook for any towels; there appears to be a TV in the bathroom but no remote was found and the control is not on the provided iPad; closets took up the entire wall with wasted space; no sound proof between the sleep area and the bathroom; refrigerator was entirely full with things they will charge you for. For lights (controlled via the iPad) although it has two separate sets of control for the sleep area and the bathroom, it seemed like the control made in one room affects the other. It is likely it is us who couldn’t find the outlet, remote, etc. and are not technologically savvy enough, but if it takes that much effort for an average traveler to figure things out, why not include additional instructions? Not every customer likes to pick up the phone and ask every time they can’t figure something out. The in-suite steam room is great though, as advertised. ||The breakfast. Food came with no utensils. An item ordered never showed up; after inquiring twice about it, about half way through the meal we were told it was not available. Tea came with a strainer with old leaves stuck in it. Food deliverers seemed confused as to which tables to send food to. Granted it was a busy travel season, the volume should have been anticipated. All of the staff appear to be busy, so I think this is a training issue the management team needs to address. ||The rating would have been lowered further had it not been for the friendly staff. The team of doormen provided a wonderful first impression; special shout out to Zack. For a 5-star hotel, whatever look and feel it is going for must be backed by functionality, practicality and attention to detail. The decision makers of the hotel chain really should think about what the hotel is trying to be and do something about it.

When in these districts I always stop here and have since 2011 there is always an innovative decor of the season and excellent selection of procecco and champagne - this year there was a champagne garden, for example. The service staff is fun and upbeat and the interiors are so very instagrammable that you won't stop taking photos of every possible disco ball on earth! Even a big papa one that slowly turns beneath the seated areas. Studio 54 would be so proud - also, here is a smart item to remember - if you need to rest for a bit after walking for the day - do it here - and watch everyone outside walk around instead all while sipping any given bubbly substance - We love the W London! You do it right! Cheers!

Everything was 5 the spa experience was INCREDIBLE. Had a facial and full body massage!!

This hotel was nice & clean. The drinks in the lobby bar were great. Only problem was waiting hours for our room to be ready due to past guests leaving it a mess. For the inconvenience they gave us free drink vouchers which was just fine. The location was prime and near a lot of things on my to do list while visiting London. I expected more from the W but that's okay it was still a great stay.

The Charcoal Burger is the best burger I have ever eaten! There is a blend of savory and sweet with every juicy bite. It's not greasy or unreasonably messy but you have to use both hands to handle it. It is for meat lovers indeed, but it is well balanced in its construct with every bit packed with flavor. You have to try it. It comes with sweet potato fries and the are crisp and delicious as well. We ate here a few nights and I must say the fish and chips did not disappoint. The fish was light and flavorful with a batter that was perfectly coated - not too thick with just the right amount of crunch. The tartar sauce was excellent although a took a few bites without it, the fish was that good.

Fun and unique hotel in the middle of a crazy and busy neighborhood. We were on the 3rd floor and were really surprised how quiet it was (really good windows). Location of the hotel is great - literally in the middle of so much. Loved the unique decorations and style. The Bed was REALLY GREAT (soooo much better than the VRBOs were stayed in elsewhere on the trip).

Assuming you know you are signing up to stay at a hotel that is in the center of a very busy area, the W is a decent option that is central and relatively okay pricing. As would be expected for a W, it is very trendy and possibly to trendy for me with music blasting and street noise late into the night. The amount of shiny things / mirrors everywhere can be a bit much for some. Considering the space/size, they do a decent job of leveraging space for the bathroom / desk area. It could feel a bit claustrophobic but the shower/toilet are behind two mirrored doors (that do not completely close). The sink is also a desk seating area / giant island that has cubby holes for various items such as extra towels / hair dryer. Breakfast was pretty good albeit service was a bit hit/miss depending on the day. Overall we had a nice stay but I could see why many are not into this hotel due to the design / noise.

If you are into fancy cocktails, this place and it will not disappoint. We had about 6 different ones and they were all amazing. We love A bar tender that can get their sh!T together is a a highlight! As the the rooms, we had a corner king and another room with 2 beds. It doesn't connect but it is in the corner area that has an extra door the blocks out the two rooms. Great for families who wants some privacy away from their kids. So far so good!

Dear Reader, I've traveled around the world and prefer W hotels in the Marriott collection because they are stylish, tastefully designed, and obsessed with details including customer service. I stayed at the W hotel London for four days. The property is centrally located to China Town, public transit, and shopping. Pros: -Location -Room amenities- bathrobe, slippers, umbrella, (because London is known for rain), in room mini bar, ipod controlled lighting -Open concept room (shower is separate from water closet), but vanity/sink/bed are all in the same space so this room is for people you are comfortable with; no getting dressed in the "bathroom" Cons: *This section is the reason why I'm giving the hotel two stars -No lounge area to convene with colleagues, all public space was hotel restaurant space - First night I checked in I decided to take a shower, I looked down and was mortified to see a hole in my shower. I called the front desk in a panic and state of shock. Can someone say Where is Angela? (Look that up) I expected to immediately have my room changed instead I was questioned about the validity of my claim. The hotel sent maintenance to repair the "hole" which was there to hold the shower head. The "hole" was repaired. The hotel wrote an apology note and provided complimentary breakfast, but the best apology should of been moving and upgrading my room for such an embarrassing and potentially unsafe environment. Housekeeping changed my sheets each time there was makeup or a small stain, but no one saw the hole in the shower wall? Remember hotels are public spaces. So as guests we trust that for 600+ pounds per night the room will be thoroughly expected. What's worst is the so-called "complimentary breakfast" still appeared on my bill at checkout and required another reminder about the horrific first impression of my room. Nothing about this stay was simple. -Room service menu differed from what was available (for example there are several smoothies to choose from when you call room service directly but all are not listed on the ipod menu)

We usually don't give 5 stars for a hotel but this experience was different. First off, the location is perfect. Close to both the Leicester and Piccadilly tube lines, theater district and great restaurants are all within walking distance of the hotel. After an 8 hour flight, we were welcomed by Adriana (Front Desk). She was very personable, accommodating and helpful. She is exactly the right person you want to have at any elite hotel. Our room wasn't ready but she offered us tea and coffee at the bar as breakfast was ending. Landi, the bartender who took our order was amazing. My son loved the biscuits that accompanied the tea and coffee that we requested if he could have a few more biscuits. He brought a little bowl of them for him - thanks for that. We got in our room and it was the perfect set up - adjoining double bed room to a king bed room. We were fortunate to be placed on the 5th floor which was newly renovated and we did not have any complaints. My husband who is a titanium elite ambassador travels often and stays at a lot of Marriott owned properties said, this was one of the best hotel experience he has had. He was impressed on how everyone has been amazing and helpful. We were granted our early check in and a late check out. Thanks! Breakfast in the morning was very nice. They offer a continental buffet and hot plates made to order. Our waitress, Iulia was very sweet and very attentive. The host Lily is always smiling and so pleasant. Our family enjoyed our food. The fresh squeezed juice was tasty. As a bonus, Landi walked by and gave my son a bowl of the biscuits, which he appreciated so much (2 days in a row)! It's the little things that go along way for us. Thank you making our son feel special. Adriana, Landi and Iulia strived to make our stay a personal one and they did just that - thank you for everything. We have stayed at the Wellington hotel at Knightsbridge where you have a butler and they chauffeur you around in a Rolls, which was nice, but it was the W who got to know us and made this stay a personal experience we won't forget. Please note, we stayed at the Wellington hotel for 1 week! Every time our kids walked by Adriana in the morning, she gives them a smile and greets them with their name. She remembered their names from the day before. She's very sweet and we can't thank her enough for all her help. I'd highly recommend this hotel!

This is one of the most luxe boutique hotels that I've stayed in! The best part of staying here was the location right in the prime SoHo/West End area and its close proximity and walkability to several areas (Chinatown, Piccadilly Circus, Trafagler Square, Leichester Square). However, since it's in a central location close to casinos and pubs, you'll hear noise from your room until 4am. They do have blackout curtains and provide ear plugs which helps you pass out! The room setup is unusual as there's an island with a sink right in the middle of the room, as well as sliding doors for the toilet and the shower (separated). They had Bliss products as usual, in addition to toiletries that aren't typically provided such as toothpaste, a toothbrush, a loofah, etc. The beds were comfortable and the pillows were soft which was appreciated. We had a pleasant experience with the staff here. Lurie at the front desk was very friendly during our check-in process and sent us a bottle of champagne to our room after she found out that we were celebrating our wedding anniversary. I was able to checkout through the mobile app and received my folio later in the same day.

Great location to see all the sites, gets a bit busy and crowded outside of the hotel, room are large with great amenities. Service was amazing and the room was very comfortable. The food in the hotel was also very good overall I enjoy my stay there and would stay again. Note there is no parking at the hotel, but a few blocks away there is a parking garage

Wow ok I didn't write a review for this place even though I stayed here for a week. It was the weirdest hotel room I've ever stayed in. The sink was literally in the center of the room, the shower and toilet look like they were installed after the fact, and the room was TINY. The shower was so weird, that it would leak water out onto the floor of the bedroom (which was also the vanity area/dressing space/office. The wifi in the room was spotty so I had to go to the business center to make calls. Weirdly enough on the bottom floor I had better wifi than in the room. The phones didn't work on one day of the trip so I couldn't call room service. The spa closed early one day I was trying to get a massage. The lounge is usually busy every single night but they do supposedly give priority to hotel guests. Security was always working and friendly. But hey, the room service was ON POINT. That's one thing I can concede to them. I ordered room service usually for breakfast almost every day and it was on time and hot. I ordered a knickerbocker glory randomly one night and it wasn't melted at all. As far as I know, there's no parking for cars and sometimes the street right in front of the entrance is closed to pedestrians. I was here for a tourist one-time trip in the middle of winter, and as far as location went, this was a good pick. I was near some decent food, gambling, and the tube entrance. I couldn't ask for more in this regard.

This hotel is pretty low budget. I stayed there with my best friend for her 40th birthday. Not only is it over priced, they don't own up to the mistakes. I had numerous bad experiences. The staff didn't clean our room after being ask. They broke alcohol all over a luggage and only replaced a bottle but items were damaged, yes they replaced it but it was a huge inconvenienced and ruined the birthday girls day. A man followed me into the elevator where I had to ask security to remove him because he was not staying at the hotel and trying to follow us to our room. At the bar I order a shot of Belvedere and they gave a lemon liquor. Honesty it's the worst W I've ever stayed at. I do not recommend.

You either love this hotel or hate this hotel. We have traveled the world and at first blush upon checking in (as not young hip travelers) we were put off by the modern layout and design of the room. The bath enclosure is opaque so you can see the silhouette of the person showering. The sink is in the middle of the room. The space looked more like an upscale spa or salon than a hotel room. That said we settled in. The staff was extremely attentive, accommodating and amazing. recognizing we were celebrating a special occasion, they sent us notes, chocolates and treated us like royalty. The bed was luxuriously comfortable. The vibe was young and trendy. A truly great location, we walked to dinner and the theatre every night. It was fun with loads of energy. If you are looking for a quiet place this is not it. But if you are looking for a vibrant London experience they provide it. So fun- made us feel young again! Thank you W London.

Stayed at the W Hotel for our trip to London and the first night the alarm went off. Jet lagged and all we managed to head out. I did read the review left of someone upset. We made the best of it and had McDonalds and waited for the all clear. We didn't know what happened and honestly as long as we were safe I was fine. I believe that evening we received a letter from management explaining what happened and apologizing. No harm no foul for me. Anyhow, had such an incredible time at this hotel. We are Marriott Platinum Elite members and wanted to stay at a nice property. In our month in the UK we stayed at several properties but the W by far was our favorite. So much so that we cancelled a week in another Marriott property and stayed at the W. Loved the staff. Absolutely friendly and nice. Loved our drinks at the bar. Best White Russian around. And we loved our breakfast so much so we had breakfast every day there. I'd go back in a heartbeat and stay at the W.

First off, I'm a diehard Marriott member and I've stayed at a fair share of W hotels as a Titanium member.  This one has the same vibe but the rooms were a smaller and odd layout - the toilet and shower were completely enclosed and very small, with no option to keep the door open.  The hotel is not cheap by any means either and while I was 'upgraded' to a fabulous room, it was next to the elevator and facing the street - both of which were extremely loud.  It was really difficult to get sleep here and I was surprised they would put a loyal member in a bad spot.  Maybe I looked like a late-night partier?  The room was very clean but too small - luckily I was traveling alone.

So many things...good and bad... Pros: gorgeous hotel, friendly & helpful staff, walking distance to lots of sights as well as tube stations. Cons: NOISY! It is to be expected, considering you are in Leicester Square. But what was not expected was being able to hear (and feel) the music from the first floor bar/lounge. If you are on a higher floor you will prob not have a problem. But if you are on the 1st or 2nd floor...think again...at least from the rooms I was in. Leaky shower - I stayed in 2 separate rooms, beginning and end of my trip. The shower in the first room leaked out directly into the room. Liiike soaking wet! Picture 1/2 the water from your shower now pooling on the tile outside the shower. Cleaning that up after showering was not fun.

I would like to report a serious issue regarding our safety and security at W Hotel the night of December 29, 2022. At approximately 5am we were awoken by an alarm with a recorded message that we must evacuate the building immediately. No details were given and no guidance on where to go, where to wait, what was the cause of the alarm or any other details were provided. My partner and I did immediately evacuate through the posted evacuation exists using the stairs. We waited outside in the cold for over an hour. Again, there were no announcements, no staff came to advise what was going on, no guidance, no attendance taken, no cause of the alarm given. NOTHING. Nobody was provided with assistance. We were not guided where to stand, what to do next or anything. After about an hour of freezing we tried to go back in and were told we could not. Again, when asked the one guard refused to tell us what was going on. Finally about 30 minutes later we followed some people back in. Finally at about 90 minutes into the ordeal we were told that there was a burst water pipe that caused water to fill an electrical closet that posed a threat. The next day, I spoke to the hotel manager. A gentleman by the name of Manual Fernandea met with me and identified himself as the manager. I explained that I am familiar with emergency procedures for high rise buildings as I was a condo president. That none of the best practices procedures were followed here and people, including ourselves were in disarray. I said that while accidents happen, the way W Hotel handled this peril was unsatisfactory and that we want an apology and a credit for a portion of one night's stay. The manager was rude, and completely unaccommodating. We want to bring this to Bonvoy's attention in an effort to improve W Hotel Sohos emergency response so as to prevent this debacle from happening again. . Dr. Roger Proctor

I wonder if the W would have a better rating if they split the business into the hotel and the bar area? It does seem like they are a bit hit and miss for both!! I came here for their Sunday brunch and thought it was okay. I don't think I'd bother coming back but I did have fun (mostly because I love meeting up with my brunch friends!!) I liked: - Some of the food! The brunch is like lots of mini meals served a bit like a cream tea. I really liked the salad and the scotch eggs weren't bad (although I had to ask for a new one as they managed to give me a scotch egg, without the egg!!) - The big jars of sweets that you can help yourself to! - My friend ordered the bottomless bloody mary and they were really good at re-filling his glass! - If you don't want the bottomless drinks, they have *alright* bottles of wine for £25 - I loved being toasty warm close to the fire. Less amazing: - If you end up perched on the stools, it's not particularly comfy. - Although there was A LOT of food...some of it was just not that good. It's a set menu so I'd have thought they should be able to increase the quality without too much stress. It's worth coming here with a big group of mates...but just don't expect to be completely wowed.

I recently stayed at Leicester Square August 2017. There are several positives and negatives regarding staying at this place: POSITIVES: - Central location- you can go to Buckingham palace, london eye, and chinatown from this area. Very close to the subway - Flat is spacious and clean - Flat has a big bed/ bedroom, bathroom, big living room area with a foldable bed/ sofa, kitchen, dining room, TV - It can be very noisy until 4 am during the weekends, because there are a lot of clubs around this area. Lots of people all through the day. NEGATIVES -I had to climb 4 flights of stairs to get to my flat on the fourth floor -Elevator was not working- people who are physically unable to climb lots of stairs should be cautious about their reservation. The flats are above storefronts/ restaurants, so customers should think about the possibility of climbing at least 2 flights of stairs -Washer/ dryer was not working. So for the first 3 days, we were not able to wash our clothes. Then we got moved to a flat with a working washer/ dryer, but the aircon was not working in this room.

Came here for the brunch at the upstairs lounge. We sat on the couches and two stools. This wasnt the most comfortable seating arrangement but we hoped the meal would make up for it. This was not the case. The meal was one of the most average you can have. The salad wasnt very flavorful. The bagel with lox tasted like a store bought bagel and the egg/fish thing was a little funky. It seems like they had all these items prepared beforehand. Service was attentive but overall this was not worth it.

Visited the bar located on the 1st floor of this Hotel and needless to say I was not impressed. Negatives: Had to explain to the waitress what a Shirley temple is. As a bar that is aiming to charge £6.50 for a non- alcoholic drink you should at least know your drinks. We were not offered any complimentary nuts as the rest of the tables had. Apart from the fabulous hostess who greeted us the rest of staff looked very bored and unhappy to be there. Positives: Located in Leicester sq which is helpful. Great music and clientele very relaxed atmosphere. This will most likely be my last visit to this bar as I was not happy with the service.

This is your typical W. Modern, luxurious and component staff. The location is priceless but with that comes crazy crowded streets and loud, loud noise. I was on the 4th floor away from main street, but every night I heard loud music when trying to go to sleep. I would imagine the higher floors are better. Breakfast was amazing... bar made great cocktails. I got treated great as I am a platinum SPG member. Lastly, I couldn't find much info on the gym prior to going, but it was one of the better hotel gyms I have been too.. row machine, good bike machine (similar to peloton), extensive weights and a steam room/sauna area.

It's in a terrific location, and the front desk staff were very nice, but don't expect to sleep if you stay here on the weekend. I loved that I could take the Tube straight from the airport to the Piccadilly Tube stop, and walk just 2 blocks to the hotel. It's walking distance to everything from Tube stations to hot neighborhoods, which is great, but it's a nightmare if you're trying to take a car to/from this hotel. Crowds of people everywhere block cars which get stuck and have to take a U-turn on the street outside, and it's a solid traffic jam. Our room looked out on the side where the Chinatown gate is, and it was so incredibly loud from the crowds and music that even with white noise playing, you could still hear everything until early in the morning (even on the sixth floor!). Leicester Square is basically the London version of Times Square -- you will either love it or hate it. While the hotel decor is modern and interesting, the room setup was completely impractical. There's a sink in the center of the general room, a toilet behind one mirror, a shower behind one mirror, and a closet behind another mirror. Any time you opened the shower door you unleashed a flood into the center of the room. On the plus side, the W bed and pillows are always impeccable. I had an amazing time in London yet again, but I this hotel wouldn't be my first choice next time.

The rooms here are super modern. Had a few issues- 1. Sound from the streets drew me insane. I was jetlagged and desperately wanting to sleep, but couldn't due to some music outside the hotel on the street. 2. Room service came to collect something from my room and left my door open for several hours. I had a few items go missing. When I brought it up to the team I think they thought I was making it up- when really they didn't have the info they needed to investigate. Once they had the correct info they admitted the room was left open, but didn't own up for the missing items, and only offered points that I don't have almost a week later. Would probably stay there again, but not too trusting of this chain right now.

I was looking forward to my first W hotel experience, I heard great things and was looking forward to my London vacation. The hotel is relatively new, modern, and quite trendy, in a very centralized location should you wish to walk for shopping or seeing the sites. Service: The service was quite poor. The staff lost my luggage the first day that I checked in...i only received it near 23:00! The light went out in the bathroom and was not taken care of for four days. I was told a cab was arranged for me the next morning, although it actually wasn't. The people at the entrance to the hotel were not the most friendly. Food: The hotel restaurant is fairly good and offers a variety of options for those with eclectic or basic taste, all reasonably priced. Location: Excellent centralized location Rooms: New and modern. The bathroom is quite odd however, it does not have a sink rather you have to leave the bathroom to find your sink. I enjoyed the design throughout the hotel/room. Overall, my rating were increase considerably if the hotel had better service.

I have stayed at hundreds of hotels in dozens of countries. My recent stay at the W was among the worst. The room design is so bad as to be ridiculous. There is no bathroom. The toilet stall is not private: the sounds of toileting are heard throughout the room and the light from the toilet area floods the room in the night. The shower provides no privacy: the person steps immediately into the room naked. This is totally unacceptable to unrelated persons travelling together; our room had 2 beds and was obviously intended for such a situation. Placing the sink in the island means that a person using the makeup light disturbs a second occupant trying to rest; the inability to turn on lights individually with a switch only makes this worse. The lack of light switches may be cute, but it is inconvenient. At the very least, with 2 beds there need to be 2 tablets to control the lights and TV. The lack of a channel guide on the TV is completely unacceptable; the instruction from the front desk to "look it up on the internet" is insulting. There is no place for suitcases and there are no racks for used towels. The furniture which surrounds the refrigerator serves no purposes but takes considerable space, as does the needlessly large overstuffed chair. The wall space filled with cubicles could easily be put to better use and a different layout use the same overall space to far greater advantage; the total area occupied by the room was the same as comparable rooms at better hotels. This room design should never have been approved. It is hard to believe that designer, architect or hotel manager ever spent a few days as a traveler in this room. There were also maintenance and housekeeping issues. The shower door leaked, not surprisingly given the design. The pool outside the door varied from large to flood level. This is where a person stands to dry after a shower? The shower leaked directly into the toilet area under the party wall. The shower lacks true ventilation, since there is no opening for air to enter. Consequently, the shower stall never dries thoroughly, there is mold and mildew and the shower smells unclean. Asking for this to be remedied produced no result. A potential client choosing a hotel would have no way to know about the bad room design or the maintenance and housekeeping issues. The W hotel is not an inexpensive hotel in a location far from the center of London. The W is expensive, comparable to the prices I pay in New York City, and located in the heart of the tourist district. If I were the manager I would be ashamed and would be working diligently to improve the situation. I saw no sign that management of the hotel cared at all.

Only got to stay one night but the staff here is incredible. Everyone was so attentive and accommodating. The room was spacious and the bar stays open late. Security at this hotel is amazing and they do everything to ensure your stay here is to your satisfaction! Will Definitely come back.

Beware of Attempting to Gift a Reward Stay As a Gold Elite Marriott Rewards member, I booked a reservation using my Rewards points, as an engagement gift for my son and his fiancé. Since I booked online using my points, I was not able to add his name to the reservation. To be truthful, I did see a note online to call Marriott Bonvoy, but there was no indication that the call had to be made at that same time. Clearly people are used to booking online and calling with requests afterwards. Long story short, it is now weeks later, and I called Marriott Bonvoy Customer Service to add his name so he would have no trouble checking in. (It's the same last name, they only need to add his first name). I called Marriott Elite customer service three different times, as well as emailing the hotel, and even a "Marriott Bonvoy Resolution Specialist" was unable to perform this simple request for me. All they could say is to cancel the entire reservation and rebook, for an additional 40,000 points (the rate jumped because it is now much closer to the date). I feel it is unbelievable that a large chain like Marriott, which is supposed to cater to customer service, cannot fulfill this simple request. Even if it was my husband's name I wanted to add to the reservation, they could not do that!!! This whole experience has been extremely frustrating. I am sure many potential customers of Marriott would be interested in how the brand treats Elite Gold members trying to use their reward stays. This would not be the case if it was a paid room.

The W Hotel is conveniently located by the Leicester Square, very conveniently located to the Leicester Square Station on the Piccadilly line, about 46 minutes of subway ride from Heathrow Airport. Located in the heart of Chinatown, walking distance to a lot of the musical shows. Their decor are very modern, not the classic type. Conveniently located to all different types of restaurants giving you a choice of food every night! We were there recently for the New Year's Eve!

This hotel was quite possibly the worst cost-to-value hotel we've ever stayed at. We paid a discounted rate of just over $300 per night (!), and the hotel did not live up to expectations. There were no grounds, the lobby was just a black box with a huge florousent light and a round sofa bench. The reception area is on the first floor with three counters (but only ever one front desk person on duty), and a concierge (who was barely even useful). The rest of the first floor is taken up by their bar/lounge, which featured over-priced/under-alcohol drinks. The room was small to begin with, but the layout made it seem even smaller. There was a huge island counter in the middle of the room, which served as a bathroom sink and general table for the room. The bathroom was hidden inside of a closet-styled mirrored door and divided into toilet / shower rooms. The worst part of the room is that the light switch configuration is horrendous. There is only one main switch that controls the overall lighting - next to one side of the bed. We never figured out the bathroom light switches, so we often went to the bathroom in the dark (which really made us mad at night since the only way we could turn on the toilet light was to turn on all of the room lights). Since the hotel has the bar/lounge attached, the lobby always had a security guard / bouncer-type guy. On each night we would return from a night on the town, and there were people waiting across the velvet rope. The bouncer would stop us and ask us if we were guests, and then he'd let us in. I always felt uncomfortable about thsi, and it certainly detracted from the overall experience. The hotel's service staff was hit or miss. We had a really good receptionist from Brazil when we checked in, and another one from Spain later on... they were both really great, but everyone else did a mediocre job of fulfilling our needs and making us feel welcome. Overall, I would not recommend this hotel... the concept just wasn't well executed and it's not a good value for the price.

Great location but very loud! Walking distance to Piccadilly Circus and Chinatown. Since this hotel is located in a very touristy area, be prepared to battle when you walk the streets. It gets pretty tricky walking up/down the narrow sidewalks. The hotel itself is nice, rooms are not spacious like some of the other W properties but cozy. The lounge area is a great place to meet friends for a drink, it also has a private area with a DJ in the back of the bar. We stayed on the 12th floor and we would hear people screaming at 3 am...If you are going to London for some beauty sleep and some relaxing time, W is NOT the place for you!

Barring any checkout disaster, this hotel is about as good as any hotel I've stayed in. The location is near perfect for a London visitor (Leicester Square), has a very lively (if not over-crowded) lounge, and a great Jean-Georges Spice Market restaurant on the ground floor. With how loud this area could get, the hotel manages to seal off the street noise very well. The rooms are beautiful, and the corner room was quite spacious. You enter on Wardour Street from the Ground floor (street level) and take the elevator to the 1st floor (confusing since it's actually the 2nd floor) to check in.

Yes I'm sure the hotel is an overpriced and noisy place to stay (it's in the middle of Chinatown, what did you expect?!), but Sunday brunch here (*fanfare please*) is a gloriously lethargic affair and one that I thoroughly enjoyed! If you're in need of some rest + recuperation or just love a good Ibiza-style chillout session then this is for you - oversized sofas, midday drinking, a DJ playing deep house... ok there's no beach but the backdrop of the 1st floor bar at the W is very easy on the eye. Swap your shoes for a fetching pair of cosy tartan slippers (yes, they give you your own SLIPPERS!!) and you'll feel your world-weary troubles start to melt away. The food parade is fixed so all you need to decide is how hard you're going to hit the booze. £25 will get you bottomless bloody marys or house wine, but that felt a bit too aggressive this time so most of us opted for a cocktail (around the £12-mark). My Lavender Hill was a great choice if I may say so myself - that little bit naughty given it was barely after midday but floral and refreshing too. The food line-up begins with a cute granola jar each, followed by a 3-tiered stand containing a smoked salmon and cream cheese bagel, half a scotch egg and a bowlful of chicken caesar salad per person. All looked good and tasted great, particularly the scotch egg which I'm not usually that crazy about. There are veggie alternatives to each so just let them know. If you think that was enough you'd be wrong - main course of a giant yorkshire pudding topped with strips of tender roast beef, mash and broccoli follow with a mini pot of gravy. And just in case you somehow had a teeny bit of stomach space left, they throw in a side bowl of mac+cheese too - and it was this that defeated me! All of that for £25 makes it a decent value feed even without the setting. We managed to stretch all of this out over an indulgent 4 hours or so, which in hindsight sounds ridiculous but felt amazing. There's no hassle or hurrying from the staff, and they'll give you a break before the roast. It's like entering a world where laziness is mandatory - the whole set-up is designed to get you comfy and keep you there, from the slippers to the Sunday papers to the roaring fire features. Grab a pic'n'mix paper bag and help youself to sweetie jars of cola bottles and popping candy. There's even a small cinema room attached to the bar screening New Girl and Flight of the Conchords reruns! Yup prepare yourselves - emerging from this cocoon into the real world afterwards is pretty damn painful. It wasn't all perfect - my granola pot was lacking any actual granola, whilst my friend sent back a teacup that didn't look clean. They also forgot one of our eight cocktails to start with. Maybe it was the supremely relaxed vibe but these were small wrinkles that we didn't really mind - esp when the staff were quite sociable and engaging otherwise. One guy was even convinced my mate was a Hollywood actor, and when he obviously played along and agreed, the waiter brought us over a round of free shots! There's room for improvement with the service then, but I have to give the whole experience 5-stars for that blissful feeling of contentment I felt, sinking back into a huge pile of plush cushions cradling a cappuccino with a full tummy, surrounded by good company and eclectic tunes. In truth, they had me at the slippers ;) Extra tip: brunch starts at 12pm so book as early as you can from then to get the best section of sofa to sit on. Then make sure you arrive 10mins before all your mates to get prime position on the cushions - the 3 latecomers to our gang had to make do with stools on the opposite side of the table, and watch as we got cosy! Trust me, given the amount of time you'll be sitting there, the earlybird definitely catches the comfiest seat...

I'm not their usual clientele. Mostly because I'm a poor college student. We stumbled in for a going away party, and there was the premiere happening around the corner... Anchorman2 I believe so it was packed. Turns out they use the W hotel for the after party, so everyone there was dressed to the 9s. Now, we didn't come in with our hipster gear, but we also didn't come in ball gowns so the eyebrows were raised. They were smart to not turn us away as we had money and we're at the end of a recession. Look, I knew what I was getting into by their swanky decor, backless ottomans and feng shui seating arrangements, but 16 pounds for a burger?! Look you know what better come with that burger better be some chips, joy, and an autographed picture of David Beckham. I probably won't return unless my company party is here, but if you're with the fancy then please do.

My fiance and I stayed here on Friday, 28 November for one night. I had booked the hotel using Starwood points a few months before this actual date. Also, I attempted to use both a Suite Nightt reward and the Platinum Your24 feature of my Platinum Starwood membership level. Both of which I am entitled to use together (according to my Starwood Platinum Ambassador). My initial experience with the front desk staff was that the lady couldn't be bothered to either greet me as a valued Starwood program member or to find me an acceptable suite and to honor the upgrade features that I am entitled to as a Platinum Starwood member. She was a bit cold and aloof. It felt like she was just biding her time until Brad Pitt or some other movie star would arrive and grace her presence. We arrived in our originally assigned room to find the craziest merger of a bathroom and a kitchen island in a super-small room that I have ever experienced. It actually felt like they took a small kitchen, put the toilet and shower stall in two separate closets and then threw a king-sized bed in one corner of the room. The view from this part of the hotel (on the 5th floor) was also horrible. A "Spectaculor Room"--I don't think so! After calling down to complain about this poor accomodation and asking to speak to the manager, I was told that the hotel manager was in a meeting and would call me backc soon. About 20 minutes later, another customer service representative finally called me back and arranged to move us to an actual suite on the 3rd floor. The actual phrasing used was, "We were able to move another guest and provide you a better room". A totally bullshit response since this room was obviously fully appointed and no one had stayed in there for a while. This second room was indeed much better--mainly due to the fact that the sleeping area and desk were separated in a different room, there was a bathtub added and the much improved view was front-facing. No complaints there--but they should have just placed me in this room to begin with instead of causing me to have to fight for it. Breakfast as tthe hotel was ala carte and very costly. Probably better to just walk around and find better food for less money. Starbucks and Whole Foods are nearby, too. Great location, though. Right in the middle of London and walkable to almost anywhere. The concierge provided a nice tourist map, too. If you stay here, be sure to arrange to have the hotel car take you back and forth to the airport or international train station. Their driver really knows his way around London and saved us from missing our train back to Belgium. Note to international train travelers: Be sure to leave AT LEAST 1 hour early from this hotel to get to the train station. Traffic is horrible here, even outside of rush hour.

I've stayed here ten days in 2017 for work. I had explained in great detail the groups movements and they still couldn't seem to get it together. I had coworkers in rooms hat hadn't been cleaned properly and coworkers complaining about noise. Speaking of noise it's important to note this place is a mess on the weekends as the bar on the 2nd floor draws a red rope crowd and a line up. Although they do dedicate one elevator to the hotel guests it still ends up being a nightmare when all 75 of your team are trying to move at the same time... also noise on the level lowers as a result. The front desk staff is wonderful and the location is fantastic which is why I've given it 3 stars vs 1.

W is for WOW! This is the nicest W rooms I've ever stayed in. Barcelona comes in close second, followed perhaps by the SLS which almost counts as a W :) I loved the cool looking room, the complimentary fruit waters at the registration desk, and the free laundry for your gym clothes. The Spa is currently under construction. Can't comment on the noise - I was on the 5th floor and there on a weekday - but the service was impeccable. Wifi could use a speed improvement. Don't go to the Spice Market, the food is terrible.

2 Stars = "Meh. I've experienced better." and definitely how I felt during my week long stay. I have stayed at quite a few "W"s and this one is not like the rest. If you arrived at night like we did, you'll realize that this hotel has a club, as in a night/dance club. There are three to five security guys dressed in all black that stands near the door. They looked like the bodyguards of mob bosses. No smile, no real greetings, they just stare at you as you walk by. But don't judge a book by it's cover, because I talked to a few of them during the day, and some of them are really friendly. I guess they need to be tougher at night to keep out the unwanted party-ers? Speaking of the club scene, the place blasts house music/beats most of the day well into the evening in the hallways, it does lower at night, but never turns off. The hallways are really dark which can be annoying. The rooms here are really modern, modern to the point where it's annoying. The room I got has the sink and counter OUTSIDE of the bathroom. The toilet (as in the pooper) is in a room all by itself and the shower is in another. The problem with this is that the door where the toilet is is ALWAYS opened with "dirty" hands because the sink is outside! That's pretty gross since I don't think housekeeping ever does that great of a job. As far as the sink goes, don't even bother to turn it on to a useful level because you would just end up getting water all over the counter and floor. The drain in the shower was clogged from day one, I pulled up the decorative bar that was covering the drain hole, upon close inspection, it was filled with hair and gunk from the previous guest......guests? it was really gross. Modern is great to look at and shows really well. But realistically, it's not very functional in the long run. I like the location of this hotel, but I didn't enjoy the fact that it's busy with people who are just there to party for the evening. There is really no view because of the decorative glass panels and the music in the hallways is just plain annoying after 5 days. Seriously, stop trying to be cool.

The best way to describe this Westin is "PAINFULLY hip". Or "The hotel the disco ball robot vomited in". I didn't have the dis*pleasure of staying here, but the colleagues I traveled with did. The hotel open on Feb 14th 2010 and while the hotel has potential, its young staff make it one of the most unaccommodating stays in London. There is a high-end nightclub on the first level that plays trashy euro-tech until 3AM. Usually not a problem, but the bass vibrates throughout the entire building thanks to the buildings hip plexi-glass shell. You'll want to make sure you are on the opposite side of the building if you are staying on the 2nd or 3rd floor. Finally, be careful at the lobby bar. The bartender asked to hold a credit card to start a tab -- Odd considering the clientel and the fact that the bar is on the second floor? Is skipping out on tabs rampant is this section of town? -- Unfortunately, the waitress gave my credit card to another customer who walked off with it! Thankfully, the customer returned it later that night. As an apology, the hotel gave me two free drink coupons for the hotel bar. On our second visit I used the coupon and they credited them to the two cheapest drinks... a final reminder you are staying at the worst Westin in the world. I've stayed at a ton of Westin Hotels throughout the world. From New York to San Francisco to Tokyo. This is definitely the worst. Unlike the SF Westin, the trendy and hip designs do not compliment your comfort.

The hotel is more of a night club than a hotel. The decor is trying so hard to be trendy and modern that it ends up tacky and impractical. It took me half an hour to find the safe in my room because it was behind a hidden wall, and the toilet, sink, and shower are all separated in different areas. There is no privacy and the lights turn off on you as you pee or shower. The service was appallingly terrible. We went to the lounge/bar twice and both times our drinks were either forgotten about and never put in by the incompetent waitress or they simply took forever, when four people who came in after us got their drinks promptly before. Horribly noisy and full of drunks walking through the hallway. Extremely loud location full of people and tourists, and the hallways are darker than the hotel from american horror story. DO NOT RECOMMEND

This hotel is a great location in Leicester Square, close to Piccadilly Circus, London Chinatown, and practically all of London's major tourist attractions. My husband and I stayed for two days and were able to walk to most everything we wanted to see, and those few things we couldn't walk to were a quick tube ride away. This hotel is extremely modern, and unlike most I've ever seen. It was strange to see the sink and bath vanity literally free-standing in the middle of the entry way, but it made the room stand out as something different. Everything was very fresh and clean. We really only interacted with two people at the hotel: the man who checked us in and the bellhops (or were they security?) downstairs. The man who checked us in was very nice, quick and efficient, and answered all our questions. He also directed us to the concierge desk if we had any further questions, but we never had a need (though, to be honest, I never saw anyone there, but we also didn't frequent this floor very much during our comings and goings). The staff downstairs was also very nice. They were also there to ask if we needed anything when leaving, and welcoming of us when we returned. The area around the hotel is very busy. I liken it to being in Time Square. It was nice to be so close to all the great tourist locations, but after a couple days, I was happy to move on to a new, quieter spot. There is a great bakery/ice cream shop right outside the hotel where we got dessert one night, I recommend it if you are staying!!

The lounge bar - as much as you would expect from a high end lounge bar in London and a service to match, nice posh style decor, music really depends on the DJ, really comfortable seats and table. Good vibe if you want to want to hang with a bunch of friends, and show off your best bling.

The staff here are definitely on top of it - good, friendly, helpful, nice, you got it. I love the decor at the lobby, tons of disco balls everywhere, haha. The bathroom at the lobby is super clean! Even when they have people partying by the lounge / bar on the weekend. Definitely a plus! I really like this hotel. The only thing is the hotel rooms are pretty small. The hotel room I stayed in was smaller than the Times Square W Hotel I stayed at. I wish small is limited. Since it's small, when you go number 1, other people in the room can hear it, not too crazy about that... There is tons of partying at this hotel on the weekend (it is the W after all!), so if you don't like noise then don't stay here on the weekend. This is probably one of the most convenient hotels though. It is right in Chinatown so things are open late! Great for those that love late night food. It's also right by Piccadilly, so tons of things to do nearby. Overall, it's a good hotel to stay in. I'm a fan of Ws - I do think they cater more to the younger crowd though, just sayin'

Warming? We Weren't wery Welcomed I was going to try and do this review with as many 'w's in it as possible, but I gave up after the headline. I'm ok with that because I feel like they gave up on us the minute we walked in the door... Smack bang in the middle of theatre land we thought this was the perfect spot to escape to after an emotional Les Mis experience. A couple of hotel geeks we both got excited when we saw the illuminated W outside the front, but got a little apprehensive when we saw the tall blonde in the huge white fur coat and the clipboard. The group before us had a bit of trouble getting in, but that was a language thing more than anything else. We were asked if we were residents, we said no and that we just wanted to go for a drink, she smiled and let us in. Relieved we made our way to the lifts, only to realise that there was very little signage..... Once we finally made our way to the top floor, we came out of the lift to find reception desks waiting for us, the live DJ was playing good up beat house kind of stuff, and we were directed to the bar,. A very modern lounge area with deep coloured couches, the odd rug and random hanging lights was pretty impressive, with large bay windows looking out onto London buildings, the internal walls were all a sort of plastic white with lights behind them - it made you feel like you were going to a party inside an Apple Monitor. We got to the bar, no stools just a large island bar in the back corner. All the tenders were busy making cocktails, one of them gravitated towards us while shaking a Manhattan 3 piece and without looking me in the eye or smiling asked us what he could get for us - I asked for a cocktail list which was promptly delivered minus eye contact again. The place was busy, but not mobbed and we could have still found a table if had wanted to, but being a bar fly is always more fun. It took another ten minutes to place an order but the drinks came in good time, but still no smile and no eye contact - I started to think I had maybe crossed our bartender in a previous life or something. Normal trendy London cocktail prices and my wallet was instantly considerably lighter. Cocktails were great, too great, they would have only lasted a few moments if we hadn't been so interested in all the random trendies and 'try hards' posing and pouting, a group of muscle beach boys were trying to be as loud as possible so all the size 2 ladies would find them irresistibly attractive - it wasn't working. And the scary security guys told them to shut up a few times. I'm undecided as to whether I would ever go back to this place, but I'm glad I went.

I checked in today and was served by both Diego and Kalina at the bar. All I can say is that I am beyond impressed!! Both are master bartenders and enjoyed conversation with them...along with the drinks I ordered. They are a must have for bartenders! Stan the manager was also awesome! Def 10/10 stars!

Stopped by the W hotel bar on a Saturday night for a few drinks... And honestly we had a great time... There seemed to be a good amount of people and the drinks are tasty and a but pricey but not unexpected... The deejay was playing a good mix of music that seemed to appeal to the crowd... If you don't have prior reservations and come in a group larger than 4; do not expect to find seating.. But if your happy to hang by the bar you can definitely have a great time! The decor is nice and plays well with the dim lighting... We tried to order from the late night snacking menu but were told was unavailable although still on the menu as they are changing their whole menu soon which was a bit odd hence the knocking down one star... There's also a photobooth at the front which is quite fun once you've kicked back a few drinks! lol! Overall decent visit!

One of the best hotels I've ever stayed in. The well thought out design makes the small rooms feel spacious. Very modern, very functional and very cool.

Booked afternoon tea. Place was deserted at 2pm, but that was no problem - filled up throughout the course of the next couple of hours. You'll find yourself in the bar area. My partner and i were sat at the side overlooking the KFC and a couple of drunk homeless men, shouting at people walking past through a traffic cone - the Dorchester this is not! Tea itself was a little uninspiring, standard 4 slices of sandwich, and the bread just on the 'turn' suggesting they had been made earlier in a batch - you wouldn't get nor expect that at one of the more 'posh' hotels. Also no refill of sandwiches, but a set amount. Scone was excellent though! Cakes following that were OK - nothing to write home about, not particularly inspiring, light or well made. Some attempt to link them to some funky ladies (Gaga, Westwood etc) but i'll be honest - thought this a little weak. Cocktails here are good - i have also been here at night when the pretentious crowd hang out! Espresso Martini for £12 is as good as the next place that makes it. Would have given it 2.5 stars - but staff were friendly and inviting, so i'll round it up to 3.