W Melbourne

I had an incredible stay at the W Melbourne! From the moment I arrived, the service was amazing the staff were so attentive, welcoming, and made everything feel effortless. The room was beautiful and comfortable, and every detail felt luxurious. The breakfast buffet was honestly one of the best I’ve ever had so fresh, delicious, and such a great variety. Overall, an amazing experience from start to finish. I would definitely stay again!

⭐️⭐️⭐️⭐️ ⚡️Absolutely wonderful stay from start to finish! From the moment I arrived, the staff welcomed me with warmth and genuine hospitality. Every employee — from reception to housekeeping — was courteous, attentive, and went above and beyond to make me feel at home. Their professionalism and friendliness truly made a difference. The room was spotlessly clean — every corner was immaculate, the linens crisp and fresh, and the bathroom gleamed. It felt like stepping into a brand-new space. Housekeeping maintained high standards throughout my stay, and I always returned to a pristine room. The location is exceptional — right in the heart of everything. Walking distance to major attractions, restaurants, and public transport. Yet the hotel is tucked away just enough to give you peace and quiet when you want it. All in all, a perfect blend of stellar service, flawless cleanliness, and unbeatable location. I highly recommend this hotel to anyone looking for a premium stay.

The stay was absolutely wonderful! The hotel|exceeded all our expectations. A perfect blend of comfort and luxury - I would|highly recommend this place. The staff were incredibly friendly and attentive,|making us feel right at home. Exceptional service! Everyone went out of their way to ensure we had a great stay The breakfast was delicious with a wide variety of options. We booked 7 rooms for our family to stay, including our dog who loved his stay also.

We had a wonderful staycation at The W in October with our two kids. Krister Svensson and his team were exceptional — their customer service and attention to detail were evident throughout the entire hotel. The indoor pool was fantastic and never crowded, which made it perfect for families. The kids were treated to free slushies and fries, which was such a thoughtful touch! Our room was spacious and very comfortable, and the hotel’s central location made it easy to explore the city. The standout for us was the breakfast buffet — everything was incredibly fresh and the selection was one of the best we’ve seen in Australia for a long time. Thank you, W, for a truly terrific stay — we’ll definitely be back!

Thank you to the W Melbourne for making our Wedding Day stay extra special. From the moment we walked in, the staff were welcoming and friendly. We really appreciated all the little notes left around our room, adding an extra special touch to our stay. The rooms were super comfortable which was a plus! We will definitely be back.

We were booked a suite at the W Hotel Melbourne on our wedding night, gifted by a friend. Unfortunately, what should have been a special evening turned into a huge disappointment. From the moment we arrived, the staff were rude and dismissive — not even a greeting at check-in. They were aware it was our wedding night, yet showed no warmth or hospitality. Despite our friend confirming payment in advance (and being told the charge would be processed to her card), the front desk insisted they could not allow us entry without charging my card directly. Being our wedding night, we didn’t have our physical cards with us. When we said we’d just leave, they suddenly said they would charge our friend’s card anyway for the full amount — completely contradicting what they had said minutes earlier. In the end, we had no choice but to use Apple Pay to put the charge on our own credit card, as we were told that whether we stayed or left, the room would still be charged either way. This made the whole situation unnecessarily stressful on what was meant to be a happy night. The suite itself was nothing special — very basic for the price and lacking any luxury touches. Even worse, the bedding had visible mould, which we have photos of. The only redeeming part of the stay was the breakfast buffet, which was excellent. At checkout, staff didn’t ask how our stay was, didn’t offer a farewell, and simply took the key card with a brief “bye.” We didn’t even have the chance to raise the issue of the mould in person. Overall, this was a deeply disappointing and upsetting experience, especially on such an important night. For the price and reputation of W Hotels, the service, cleanliness, and professionalism were far below expectation. I would appreciate being contacted by management for further comment, as I believe a partial refund or some form of compensation is entirely reasonable given the circumstances.

Overall, the stay was quite satisfactory — the valet parking and front desk staff during the day were all very professional and courteous. However, the pet-related services could really use some improvement. We agreed to pay an additional $150 per night for our pets, but I honestly couldn’t figure out what this fee was for. After housekeeping, the cat litter box was still left uncleaned, and only a very small amount of litter was provided. Even when we requested more, the refill was minimal. As for the dog, only one pee pad was provided for the entire week 😅😅 There was also an unexpected incident — we hadn’t ordered any food, but when we returned to the room, the door had been opened and a food trolley with fries had been pushed inside. Thankfully, we and our pets were not in the room at the time. The day before checkout, we asked the front desk about possibly extending our stay for one more night. They informed us that we could confirm the extension by the following morning. However, when we notified them later that same night (technically early morning) that we would like to extend, we were told the hotel was already fully booked and could only offer us a smaller room. After a series of discussions, the issue was finally resolved and we were able to extend our stay — though it did take quite some time, and honestly, it was late and we were just hoping to rest by then. We truly hope the hotel can strengthen its pet-friendly services, and we look forward to seeing you again next time. Also, a big thank you for the little gift you prepared for our pet — she absolutely loved it! 🐾💛

What an awesome hotel!!! From the moment you walk in, the decor is absolutely stunning and all of the staff were so friendly and helpful in all areas. The rooms are absolutely gorgeous with stunning decor and attention to detail. The pool area beautiful, bright and well laid out with lots of table, couches and towels. I was only there for a night and wished I had bought my bathers with me…oh well next time definitely!!! There is a nice bar downstairs with some amazing cocktails and fantastic service. Now let me tell you the breakfast Buffett, wow one of the best selections of food I have seen. They cater for everyone here and the staff were so attentive, helpful and super friendly..a big shout to the gorgeous Angie whom was always came over to ensure everything was good and did we need anything else and she was funny!!! |Would definitely stay here again 💖💖

In the heart of Melbourne this hotel is a must stay. It's beautifully done from employees to rooms. There is a breakfast buffet (not included in price), restaurant and bar all on the first floor with delicious food. The rooms are very cozy, plenty of tech and have plenty of amenities to make your stay comfortable.