W Melbourne

This was my second stay at the W Hotel and it’s becoming my favourite place for a a vacation. Firstly I have to say that a business is only as good as its people and the staff I’ve had encounters with at The W have all been amazing. I have to name three specifically- Kitty who I encountered on my first stay at check in whose just all kinds of outgoing, eager to please and just awesome - when she told me on my first stay my room had been upgraded I had the biggest smile. And on checkout on my second stay (today- roughly a month after the first stay!), she remembered me and helped me with a quick checkout process. Second person I have to mention is Barbra in Lollo (the Italian restaurant which also has the breakfast buffet)- when I showed up to breakfast today she remembered me and welcomed me back like an old friend/ she even thought it was my birthday as I told her on my last trip I was going to come back then (but I couldn’t stay away!!). Thirdly but not last is Kevin on reception- again he was soo friendly and informed me of another room upgrade (talk about being spoiled!), as well as asking if I would like a late check out. It’s the small things like those the make the staff awesome (even the room service staff were amazing). In terms of the rooms/building itself- it’s hard to explain how awesome this place is. Yes it’s five star but it’s a different approach from places like Crown- the concierge is known as whatever/whenever, reception is known as the living room, the pool deck is WET and the gym as FIT. While it sounds pretentious it simply isn’t- hallways are in a muted dark grey tones, the lift loft lobby areas in a rich vibrant schemes of bright colours. It simply works- the inspiration is from its location (this case being Melbourne) and it’s laneways- it shows because as a Melbournian it just feels right. Room wise I’ve been upgraded on both stays to a standard room (booked into a cosy)- cosy could describe the rooms because the rooms have three levels of lighting, a handy light night feature in the bathroom, a funky wardrobe to store your luggage (see picture) and a ensuite the contains shower and bath (the bath is roomy); you can enjoy the bath wit the complimentary bath salts you are given. One of the jewels to W Melbourne is WET- the aforementioned pool deck. The pool is quite big and is one 24/7 with it being reserved for over 26s from 1900 to 0600 the next day. Overall if you can afford it this is an amazing place to stay in a central location in the Melbourne CBD and little outside noise.

This is a very nice hotel. The rooms are clean, well appointed, and comfortable. What really set this hotel apart for me, was the staff. They were all very friendly, helpful and super accommodating. It seemed they went out of their way to address any requests or issues I had and also they were addressed quickly. I would definitely recommend the W Melbourne, and I plan on staying here again. Special thanks to Margo and her staff.

I booked this hotel through the Chase Sapphire Card’s Edit program. Room benefits are similar to that of the AMEX plantinum travel program. We had a very spacious corner unit with large windows on both sides, plenty of light, and lots of room for two people. The bathroom is very spacious with a separate toilet room with its own sink and a Toto toilet. The primary bathroom area had a very spacious shower, a bathtub and two sink vanity. All toiletries as expected. ||The breakfast buffet was included in our rate. It was beyond ample with plenty of offerings for any type of diet. We ate at the same spot for dinner one night and received excellent service with a very good menu. Lollo is the name of the restaurant. Very good.||The service at this property is exceptional on all levels. I highly recommend, especially if you’re planning to go to the AO in January. They do offer a free shuttle but the walk along the river to the venue is only about 30 minutes and quite easy.

Service was good. The team acknowledged our wedding anniversary on our second day (with an unexpected surprise), which was just as well, as the woman at the check-in counter was not particularly warm or welcoming when we arrived. The Whatever/Whenever service was excellent (although a little slow), but friendly and accommodating. Love the interior design - moody and sophisticated, and we loved the 24 hour indoor pool area. But something is missing - it doesn't quite feel like a 5-star experience. Maintenance and cleanliness were a bit slap-dash - the smart toilet in our room did not work. There were scuffs and little pockets of dust in the corners. The bins weren't lined and the bottoms were a bit dirty. The bathroom was extremely dark (no good for doing makeup!) and one the towels were worn - one even had holes in it (literally worn out). We also noticed mould around the pool! Ick. We had a good time, but probably wouldn't rush back.

I contacted the hotel this morning regarding a two-night booking I had recently made. Shortly after confirming the reservation, I received an email advising that an additional pet fee of $150 per night would be applied at check-in. I was informed that this fee covers additional cleaning and includes a pet package. I completely understand the need for policies around pets; however, I asked whether the fee could be reviewed, as it seemed excessive given the circumstances. I also suggested that if a flat fee could be applied for the entire stay, I would be happy to forgo room service on the second day and would not require the pet package for the second night. For context, my pet weighs only 5kg, is well trained, and would have been accompanying me outside the hotel for most of the day. The staff were very polite and apologetic but advised that the fee is strictly in line with hotel policy. While I respect the need to follow policy, I believe customer service sometimes requires flexibility and consideration of what is reasonable. In this case, an additional $300 in pet fees on top of an already $1,190 booking for two nights did not feel proportionate. As a result, I unfortunately ended up cancelling the booking altogether. This has resulted in a loss of $1,340, while the room will most likely remain empty. I wanted to share this feedback in the hope it can be considered going forward, and I would appreciate it if the matter could be reviewed. Thank you for your time and understanding.

Stayed at W Melbourne over Christmas with my puppy and had a wonderful experience. The hotel is luxurious and beautifully designed, with moody lighting and excellent blackout curtains that let us sleep in and enjoy breakfast at 1pm. The rooms are spacious, elegant, and spotless, and I never once had to worry about my young dog getting into anything he shouldn’t — which made the stay feel relaxed and effortless. The staff were outstanding — accommodating, thoughtful, and genuinely kind, especially during the busy Christmas period. In-room dining was a highlight, with breakfast available beyond standard hours and flexibility like combining platters without hesitation. The dog welcome package was such a lovely touch — a curated box of gifts, new toys, and a perfectly sized bed he adored. Being able to explore the gardens and city together added to the experience. One small note for future stays: housekeeping briefly entered without announcing on a second visit, which startled my pup and the staff member. This was handled calmly and resolved straight away. As a suggestion, it may help if staff who are uncomfortable around dogs avoid servicing the PAWs (Pets All Welcome) level, or ensure pets are secured before entry — something I would have happily done had I known. Excellent mini bar, and the Whatever / Whenever service truly lives up to its name. Would happily return — puppy included.

I spent 3 nights here as a break from home duties. To shop see a show and eat and relax. The bed and bathroom are a good size. The room was quiet i never heard a door slamming. My room on the 8th floor was dark with a building opposite but I didn't care as I was only sleeping in the room. The wardrobe is a good size..better than The Reverie and many other 5 star hotels..the food selection is good. There is one major problem in this area. Its buffet breakfast included or nothing.. they need to address this immediately. All I wanted was my two expresso coffees maybe a bit of fruit and a slice or toast. You can't order anything a la carte. That's just silly. I don't want an all you can eat $58 buffet..one girl took pity on me and she got me a small plate of kiwi fruit..I commend her for her observation and initiative. This made my view of the service soar to a new level. After all the wastage at a buffet half eaten plates, what's the big deal if they offer me a kiwi fruit in my room rate that didn't include breakfast. Offer guests that want this some choice W. The pool area is nice for an indoor pool and was heated to a warm enough heat that ppl could actually swim. Bravo! The light lunch is had there was good. The underground bar served a killer cocktail. It had a very good atmosphere. I had stayed at the W in Bali and hated it as the electronic lights and switches were impossible and every had a purple tinge to it even the pool. This hotel had intuitive controls for everything and I had no problem. It is a much better location then the very expensive Ritz and it is less than half the cost. Stay here.

We had an amazing staycation at W! we were assisted by Zach during the check in, it was very smooth and quick :) he also helped explain every amenities in the hotel greatly as it is our first time staying with W Melbourne. Selena and Napolea helped us during breakfast and gave us a great seat and provide clear recommendations of the service. Everyone was really friendly and helpful! The hotel itself is very unique and beautiful! Great rooms and amenities, food and coffee was amazing!

In the heart of Melbourne this hotel is a must stay. It's beautifully done from employees to rooms. There is a breakfast buffet (not included in price), restaurant and bar all on the first floor with delicious food. The rooms are very cozy, plenty of tech and have plenty of amenities to make your stay comfortable.