W New York – Union Square

We stayed here during a very cold spell, and walking into the warm lobby was a relief—especially for the kids, who were able to sit and relax comfortably. Seating was limited, but thankfully there was just enough for our family. The check-in process was smooth and timely. We were told all rooms were upgrades, but only one of ours actually was. The room I stayed in felt quite small, with little space for luggage, but we accepted it. Complimentary water was provided, though it came in box cartons, which I personally didn’t enjoy as the taste of the carton came through. Breakfast at the restaurant was excellent. My eggs were cooked exactly how I like them, paired with healthy and tasty sourdough bread. The black tea was consistently a highlight. The TV channel selection was great, with English Premier League football matches available—something I really enjoyed during downtime. The location is convenient for downtown and Union Square, but if you’re planning to visit Central Park or the Upper East/West Side, it’s quite a long walk—especially in the cold. Overall, this is a good hotel with friendly service, a great breakfast, and enjoyable amenities. Despite a few minor drawbacks, I would return here.

Steven saved the day — and the stay! Overall, we had an uneven service experience at both the front desk and the restaurant. The receptionist at check-in was absolutely amazing, warm, and welcoming. However, during a later visit to the front desk, the service from another receptionist felt noticeably more stern. The room was beautifully decorated, and the view from the 20th floor was wonderful, although the single small window limited how much we could enjoy it. The gym is spacious and well equipped, and I especially enjoyed trying the Peloton room. Breakfast service on the first morning was disappointing. We waited a long time to be seated, our waiter reconfirmed our order twice yet still got it wrong, and our tea never arrived despite requesting it twice. Fortunately, our experience improved dramatically the following day thanks to Steven, who provided exceptional service and truly elevated our stay. I was also pleasantly surprised by the hydromassage — I was initially sceptical, but I ended up loving it. Overall, despite a few inconsistencies, this turned out to be a great stay.

I’ve stayed at the W Hotel in Union Square twice now, and each visit has been genuinely fantastic. Even though it’s labeled as a 4-star hotel, the experience easily feels comparable to a 5-star stay in many ways. The rooms are comfortable, spacious, luxurious, and always clean. The staff is consistently friendly and welcoming, especially the doormen, who go out of their way to make you feel taken care of. Overall, both of my stays here have been excellent, and I would absolutely return. Highly recommend!

This was our 3rd stay at this hotel, the first since the renovations. The lobby is gorgeous! Wow! We had an amazing room with spectacular views of the city. The room was very spacious and clean. We were surprised with champagne for our anniversary! We had a drink in the Living Room lounge, the room was a little too bright for night time, but was a beautiful space! We only had breakfast in the hotel restaurant, next time would love to have dinner there! We wanted to come back for the holidays because we loved it so much, but the prices have really jumped since the renovations! Maybe next year! What a perfect location for the Union Square holiday market! We will return!

$800/night and they charge you for internet. I love the location, I have great memories from the bar / restaurant downstairs (when it was Olives), but just a lot of chiseling here. Disappointing. The service has also fallen off unfortunately.

Had a 5 day stay over Christmas, a last minute getaway. I hadn't staid in the hotel in a number of years so was looking forward to seeing the renovation. Arrival was seamless, fabulous and welcoming staff. Was upgraded to a beautiful suite a treat since upgrades are a rarity these days in domestic hotels, but the W is Marriott owned not a franchise so I am sure that has something to do with it. The renovation in the lobby and rooms was fantastic. They did a nice job keeping the historical elements of the hotel while updating the fee. A real tribute to the updated branding that W is doing. The suite was very well decorated and quite large by NYC standards. The lobby and other public areas were similarly well done. The gym is very well equipped, more like a club gym than a hotel. Really appreciated the effort here. Normally am annoyed at the "destination fee", but they make it worth the effort. The Food and Beverage Credit is super easy to use and the new Seahorse restaurant is quintessential NYC seafood and really good. You also get tickets to the Mercer Museum which I was dubious about but would recommend. And the Hydrochairs seemed gimmicky when I read about them, but turn out to be quite nice and you get 10 mins a day free with the destination fee. All the staff were wonderful. About the only recommendation is for the property to look into sealing the windows a bit better. Quite drafty in the rooms and NY was cold that week. Not an uncommon issue with older hotels in NYC.

I smelt bad chemical (cleaner? Maybe to cover up smoking?) and so asked right away for another room. Was given no problems and changed to another room. They provided early check in and late check out. And held our luggage free of charge. The renovations are very stylish, kind of like Great Gatsby vibes. Our room was very spacious, standard king room; love the black and white floor tile for pictures. Would stay again. Rooftop still unopened but everything else was. Oct 21 2025

Can’t speak highly enough about my experience at this hotel! I travel to NYC often for work and this hotel left an impression. Newly renovated, the rooms were a great size for NYC. All of the staff were truly above and beyond friendly and made the quick visit even better. I’ll definitely be staying here again.