W New York – Union Square

Hotel is recently renovated, rooms look nice and they are slightly bigger than average NYC hotel. A few down sides for me, as a Platinum member: -I wasn’t upgraded because the hotel was full but a work colleague who’s Gold arrived some hours before me and he got an upgrade. You should do better in planning room allocation not by check in time but by status. -Even in same-category allocation I got a room that only had a tiny window down the corner of the room and looking at a building 5ft apart. (Room 1816). At least leave the best rooms in the category for your high Status clients -Unbelievable: No water bottles in the room. We are talking of a $600+ per night hotel and they leave an empty reusable bottle for you to go down the alley and fill it up in their water and ice machine. WTF!! This is not a route motel. They say it’s for sustainability reasons but that’s BS, because they do try to SELL water in their minibar, and it’s a carton bottle, 100% sustainable. So what’s the story? Green washing. It’s only about profitability.

Absolutely loved this hotel. The rooms are gorgeous with amazing amenities, it was also very clean. The location is unbeatable. The staff was friendly and helpful. Love that they are sustainable minded - beautiful carafes are in the room and can be refilled in seconds with the cleanest tasting water. Can't wait to stay here again.

The W is extremely nice with all the new renovations. Getting from our room and out onto Park Avenue was always fast. Staff were great. They seemed happy. The bathrooms were very nice. Even their cheapest room was very spacious and quiet. The Nespresso machines and steamers in each room were cool. Walking distance to some nice, fancy dining as well as cheaper choices. We hit both. Joe Jr. for breakfast and Oceans for dinner. Bought snacks and drinks next door at CVS.

If you like hot rooms - this is the place for you!! You get back from a long day of walking and your room is nearly 90 degrees Fahrenheit. I shouldn’t have to be in the room to make the AC work. Quit being cheap!! When I pay over $600/night, I expect more! Also - there is no bottled water! You have to walk down the hall to fill your bottle. It took 5 minutes to re-fill my FIJI water bottle. Toilets clog easily. You’re forced to accept 1,000 welcome bonus points because they have nothing else to offer the check-in guy told me. I will not return as an ambassador elite. I highly recommend the EDITION in the area over the W.

We were a family of four and stayed in a double beds room during the pre Xmas period at this property. W Union Square is located between 16th and 17th so good access to lower manhattan as well as midtown - all walkable or by MTA. Property is newly renovated with larger than usually NYC room sizes, excellent beds and linen. Front reception was exceptional and friendly, special thanks to Margie who made arrangements when we had an issue our original room. Lovely people at the hotel made for a special stay. Ask for a higher floor.

Smaller -sized hotel in great location with much less "touristy" feel. Great restaurants, near subway hub. Great service from all of the very attentive staff, especially doorman Jose. Very quiet room. Only downside is that our room was dark with less than desirable amount of lights.

We had a phenomenal stay at the W Union Square. We were there for our daughter’s wedding. The rooms were beautiful. We made many requests due to the nature of the wedding weekend, and everyone on the staff was so lovely and helpful. We would especially like to acknowledge Stella, Dereck, Sebastian and Nelson. You treated us like family. Can’t wait to return!

Can’t wait to return to this hotel! Enjoyed staying here on Friday, October 11. When we checked in, Sebastian was super helpful and upgraded us to an amazing suite. Although I had read reviews about the renovation work, it was even better than expected! Also talked to Talia a couple days before checking in to let her know that we were coming to visit our son. She was so nice!

I recently had to take a short trip to NYC and decided to stay at the W. I'm glad to report that it was a great experience from start to finish. The hotel is beautifully designed. Outside you have this classic New York style building, but as soon as you walk it has a modern and sophisticated look. As for my room, it was spacious, well-appointed and very clean. I also loved the very comfortable bed and high quality linens. The view from the room was also spectacular, providing a nice overview of Union Square and the surrounding area. As for service, aside from the check in I didn't have all that much interaction with the staff. However, the font desk workers were top notch and got me checked in quickly without any issues. Overall, the W Hotel in Union Square was fantastic. I'm would definitely give it five stars and stay there again.

This W Hotel has been partially renovated and they have an awesome gym with a designated Peloton room. Our room is very 70's and cozy comfortable. The front desk staff is very accommodating and Gabe is a nice room on the 16th floor.

Hip hotel that is centrally located with decently sized rooms for Manhattan. I believe the hotel was renovated recently, and I appreciate the modern touches like water bottle filler on every floor and new equipment and peloton bikes in the large gym. There has been construction for a while though in the new restaurant on the ground floor which limits the lobby space.

Great location and super comfortable bed with total blackout curtains. Very nice overall, I would stay here again.

Undergoing major renovations Not much of a hotel. No lobby. No gym. No business center. No restaurant/bar. Really no public area. No reception area / front desk except for a makeshift bunch of tables with computers and tack table cloth. I believe it would have been better to close the hotel until renovations were completed

Based on two recent award stays. We have Gold status. The hotel seemed pretty empty over the Sunday of the long weekends (when the points needed to redeem for a room are the lowest). We were able to check in early, could check out late, and got an upgrade. Pros: - Location - View (although you have to hope the window is clean). - I like the Davines Momo toiletries. - Front desk and doormen were polite. - It was pretty quiet, we faced the side street and even when our room was right by the elevators, we didn't hear much from the hallway (maybe due to the long weekend). - Room was size-able for Manhattan standards, the ceilings are also high. - No complaints for wi-fi. - Elevators require a room key (security). Cons: - The hard product is pretty old and worn out. The mattress isn't that great, but it wasn't awful. It doesn't feel like a W. - Shower water pressure. - The daily destination fee of $25. We got 2 bags of nuts from the minibar which totalled $24, but they tacked on additional fees. You can also use it on laundry. And I think this also funds the pastries/coffee bar in the lobby in the morning. At least I thought the espresso tasted good. - No on-site restaurant or bar, that's under construction for 2023, although there are plenty if you walk outside.

Fantastic renovation, and outstanding staff. Rooms are beautiful! Sebastian at the front desk provided outstanding customer experience! Highly recommend. Can't wait until the restaurant opens!

Solid three.five to almost four star hotel. This W struggles with lighting. Rated properly on Yelp. Great location. Unfortunately there were dirty socks left in my room, which I called whatever / whenever for and they picked them up. But the bad taste is left in my mouth. If dirty socks are left in the room, what else might have housekeeping glossed over? Rooms are adequate for union square, everything is priced astronomically, suppose that's normal for New York.

Where do I start? The place is under renovation but the way they're handling it makes it seem more like a Motel 6 experience. Firstly, though, all staff were great--that's the one saving grace. I think everyone is working extra hard to make up for the lame building situation, which could and should be more professionally handled to compensate for the construction. Cases in point: - There is no lobby--you enter through a side-entrance hallway and then discover that there is ONE functioning elevator for the whole building. One! So you wait and wait and wait and wait, and then when you get in it, it's packed liked sardines (uh, there's a covid spike happening...hello?). - They're using two very small rooms on the 3rd floor as "reception" and "cafe," both using tables with black tablecloths as desks. Really? Can't provide more space for families with lots of luggage who are trying to sign in? The cafe is fine but super awkward. There's a staff person filling up paper cups from basic plastic urns of coffee and putting pastries in paper bags and, though they were super friendly, it's almost as if they've been told they have to speak and act extra formally, as if it's an elegant, high-end restaurant (again, probably to make up for the inconveniences of the construction). I was addressed as "Madam" about five times while just trying to grab a cup of coffee, and it was very awkward. Just make it self-serve, so staff aren't forced to address guests like it's the Waldorf-Astoria while handing them their paper cups. As is, it's very cringey and just seems silly and pretentious. - The stairs, which I used to go down the 12 flights on several occasions, is strangely cordoned off with ropes and sheets of plastic on the floor at the bottom, as if people aren't supposed to use it, even though there is only one elevator. What happens if there's a fire and everyone is tripping over ropes blocking the escape and the crumpled sheets of plastic on the floors? Ugh. - The room: duct tape in certain spots; shabby/peeling paint; light switches that didn't work; outlets that didn't work; TV didn't work; toilet was blocked when we arrived; only one hook in the bathroom, so nowhere for two people to hang toiletries bags or towels; turned the shower on and the water stayed freezing for 10 minutes--ten!!!--before warming up. What a waste of water. A waste of our money too. $500 a night for all that? Yikes. Again, staff was fantastic and they should all be given a raise having to work with all that. Oh yeah, the coffee was great and the pastries pretty good (but how about non-chocolate muffins for guests who don't want to start the day with a blast of sugar). But again... $500 a night??? Just no.

They warned it's under construction but this is ridiculous. No lobby. Literally no seat anywhere. Anywhere. Check in is a hotel room on the 3rd floor with temp stand up desks. You would think they would care about their brand but apparently not in the least.

I stayed here over 15 years ago and the decor was woefully tired then. . . Needless to say it has not aged well. This hotel desperately needs a face-lift as everything (read that - every single thing very literally) is extremely dated. Trust me, the location is the only thing desirable about this particular W Hotel. I generally adore the brand though wouldn't have booked if I knew how bad things remained since my last visit. Besides everything walking out if the 90's there, they charge a $28 resort fee. I absolutely despise that this became common place in non-resort locations and for hotels with zero on-site activities to justify them. Because of COVID the "amenities" are all closed or not offered so they return that to you in mini-bar credit. Why not temporarily remove it instead of forcing me to send that on two bags of potato chips?

Stayed here for 4 nights on a work trip and it was okay. The hotel location was decent, but the interior decor was dated. The room was spacious and clean, and I really enjoy the gym although the equipment might need some updating. There is also a hole in the ceiling. They also charge a daily destination fee which I later found out that the credit does not accumulate over the course of the stay which sucks. Overall, a pretty crappy hotel for the price, but since work paid for it, I didn't mind. I'd say this was a disappointing stay for the W brand.

We stayed in a corner suite and had a great stay. We loved the location because there was still a lot to do, but it wasn't as busy as midtown, which is where we usually stay. Everyone was very friendly and helpful. The room was spacious and clean. The bathroom in particular had a lot of room. The room also had high ceilings, which I loved. I've found that hotels in NYC can seem really small and cramped, but this room didn't due to the high ceilings. I think we will stay here again the next time we go to NYC. I would definitely recommend giving it a try.

Came back here for a second stay (2 years later) and had a much better experience. Another great room with a view of the park that this time was spotlessly clean! Really love the combo old/new vibe of this hotel. Also noteworthy is the super powerful shower. Minus one star for the light bulb on my desk lamp that I had to ask twice for replacement.

I love the location of this hotel. The vibrancy of union square and Greenwich village is amazing. But honestly -- the hotel has no services other than sleeping quarters. No dining. No coffee. No bar. No fitness. And it's very expensive.

Great stay - great room, great views, great neighborhood, great concierge!!!!, great staff! - but so many great places to go nearby- perfect location for seeing north, south, east, and west sights of the city. Sparkly Clean new looking and feeling rooms with all modern amenities.

Looks modern but everything is old. Bathroom is so old. Carpet is old. Tv, couches, everything old. Front desk isn't the most warm/welcoming. And make sure to schedule your itinerary around check in/check out times, this is literally the first hotel I've ever been to that doesn't have storage space for your luggage. Good location but this doesn't cut it for the room rates.

I stayed here one night since my meeting was nearby. This hotel is perfectly located for everything in South NY. Check-in: the receptionist was very professional. I don't like small talk so he was straight to the point which was great. He saw that I paid for 2 nights and was only staying for one, so he got me a refund for 1 night. He saw that I was checking in late and checking out early so he waived the destination fee. All of this was without me asking. Great experience. Room: Awesome design. I appreciated that the room was styled differently than most boring hotels. It's definitely a lot more space than I'm used to in NY, which was great. My room overlooked the city and the sun rose right through the window, which helped me wake up. Pro tip: if you like your room very warm, the thermostats go up to 82 degrees. One thing that was annoying was the very worn ironing board. It ruined my dress shirt and i needed to iron on the bed instead. Bathroom: very spacious and clean. There was dirt on my toilet paper, which was surprising since everything else was spotless, but i got over it. Overall: great service and room. Just a few more finishing touches and it would've been perfect.

Ok so the rooms look like you're at the Crayola factory. Maybe they were cute 15 years ago. I got in late after 9pm. Slept terrible. Just turn the heat off it's that forced air that you need to crack a window for $610.53. Woke up called the desk. I wanted to take a bath the stopper wasn't working for me. I'm old and like Epsom salts. Ran to Duane Reade then Starbucks get back and in that time no one made it up there. Bro you knocked on my door to clean at id like to say early af. Check out is like 11 or noon idk industry standard. I already figured out the bath tub. They knock as I'm in the bath. The man at the coffee bar was nice. I valeted my car that night. I went to work I had to be there at 11:30. Check one bag at the desk. Had some time to kill after work so I asked if they could check my two work bags so I could go to lunch. Guy says he didn't need my ticket as I fumbled to find it to check the other bags. Next guy on shift brings out one bag. Then my car comes out $95 to park and the guy was so rude. Usually the people hold the door or be some kind of courteous. I had to run back over to tip him. Gross

Everything is pretty much fine at this W. This review is based on the graciousness and welcoming nature of Jose who works the door. This is my second time staying at this property. Each time I have spent a lot time engaged with Jose. He has an old world charm about him; greeting everyone, helping anyone who needs help...even hugging a little boy. He truly takes pride in his job and the W. I will look forward to another stay so Jose and I continue our chats about our favorite sports teams.

Horrible hotel. Much better places to stay. Dirty, bad staff. Worst customer service I've ever experienced.

Location, location, LOCATION! oh.... and bed, Bed, BED!!! I was pleasantly surprised by my first stay at this hotel. I had just come off a long 65-minute flight from Boston, and just wanted to unload at a decent place. The only gripe I had was the unusually long check-in because there was only one lady at the front desk, and the line was 8 people deep. That said, once I got to my actual check in, the lady was professional, and very courteous. I got a room on the 8th floor, which I think was an upgrade from what I booked (possibly because of the long wait in line), and was pleasantly surprised. Super clean, far bigger than what I expecting from a NYC hotel, and OMG what a comfy bed! Plugs were all over the place for my laptop, 2 cell phones, and iPad, so there was no shortage of access, and I'm always happy when in-room wifi is free for guests. And it's GOOD wifi! I spent some time in the bar with colleagues that night, and had a great time with their selections...... probably a little too much, but lucky for me the bed wasn't that high, so bed spins were limited by the simple fact that I could sleep with one foot on the ground off the mattress to hold the earth still. The only reason I don't rank it 5-stars is the disappointing breakfast. The sausages are disgustingly fatty, the eggs had to be re-ordered because they screwed up the sunny-side up with fully hard fried eggs, and the eggs benedict were so-so. If any of you have been to Vegas, it's comparable to a bargain breakfast at any one of the mid-range hotels that offer all-you-can-eat buffets. Not what I was expecting from everything else that was pretty much excellent. Still, good enough for me to return next time.

The staff here made my stay wonderful. I wish I got some of their names because they each deserve their own glowing review. The room size was perfect for my friend and I, the mini bar was well-stocked and again, the staff was excellent. There is some renovation happening, but it did not disturb my stay. They had good coffee in the morning and the location is prime.

Great location for shopping and restaurants. It's on Park Avenue, but you feel like you are off and away from the 5th Avenue and Broadway crazy. However, BEWARE, the restaurant and bar are NOT open until mid 2023 or 2024. I was totally unaware of this which was a bummer (especially if you are wanting an easy drink or food at the hotel you stay at). Also, I felt the hotel did not really fit a normal W experience. I felt I was at a more tired Westin instead. Also, I asked several times for my AC unit to be fixed which it never was. It was like sleeping in a hot box (as was the gym that smelt like the subway too). I would look for other Bonvoy hotel in NYC before coming back here. Maybe it's worth another try when the amenities are fully ready.

The hotel is located near Union Square. It is easy access from the Lincoln Tunnel Although it is far from Times Square. This is a great place to stay! Full of history Location is great and easy access to public transportation and local dining. You also have a Markets and pharmacies next to the hotel and many restaurants nearby. The room I got was very nice but the view was terrible! Service is fantastic The front desk is very quick and efficient with check in and check out as well as other services. Overall, I give it a 8.5/10

Outstanding stay. Super-helpful staff. I'd single out Ravi at the door. Enjoyed the coffee and pastries downstairs.

Regarding the W Hotel as a company, the W Hotel in Union Square hosted some of us Frontline Workers (FLW) for an entire month free of charge during the height of the COVID-19 outbreak in NYC. They followed this extremely generous offer up by offering the rooms at a drastically reduced rate for the remainder of the stay. And just when I thought they couldn't do anymore the hotel extended the reduced rate to the FLWs until next spring, when there is hopefully some normalcy in the world, to come back and enjoy NYC. This level of generosity by the company impressed me so much that moving forward they have a fan for life! Regarding the W Hotel as a building and the room I stayed in, the W Hotel is a historic building situated perfectly within the Gramercy Neighborhood of Manhattan - Union Square has an open market, there are wonderful restaurants located nearby, and a multitude of shops for shopping (when this is a thing again). The room I stayed in was fairly spacious and came complete with a desk, a refrigerator, plenty of outlets and USB ports for all of my electronics, and a large bathroom. Currently, the hotel is undergoing renovations and I am excited to return to see what they did with the updates. Now to my favorite part, the staff. I cannot say enough wonderful things about the staff at the W Hotel in Union Square - from Stella to Eddy to everyone else whose names are currently slipping my mind (my apologies) to housekeeping, you were always friendly, welcoming, and at times my only social connection to the world outside of the hospital! Thank you for making me feel like family, thank you all for being fellow FLWs, and for helping me help those who were sick. Again, a huge thank you to everyone from the W Hotel, I look forward to seeing you all again, and please stay healthy!

Stayed here for NYE. The hotel is modern and clean. There is a bar in the lobby, didnt have a chance to experience. The staff was helpful. I wouldn't mind coming back.

Fine representation of the W brand in an awesome location just off Union Square. Small NYC rooms, but upscale amenities and good staff.

The last couple of days I've been on vacation in the city of New York! I heart NYC :) My first stop in New York was my hotel. I traveled down here with some of my best friends and we happened to book our hotel at the W hotel Union Square. As we walked in, we were greeted by the bellman and let me add it was a gorgeous day. We were too early to check in but we decided to check in our bags so we can begin our adventure. The W hotel was a cute small sheik hotel. The area of the front desk is very small but perfect. I noticed everywhere, all the hotels were small in this area because we were in the older part of NY. The hotel consisted of one restaurant and a lounge area on the first floor. My room was an average room about 221 sq ft. and modern. This location was a great spot, we were right across the street from shopping stores and the subway station.

Can't say enough about how wonderful the staff are! Sebastian, Margie, Willie and stellar manager Zach. We flew in for a medical emergency and felt so at home here. Frequent traveler and deeply appreciate this level of of professionalism and care from start to finish. Hotel is under renovation but this was not a factor.

This is the worst W I've ever stayed at. We stayed in the their corner suite, which is spacious and well laid out, but everything is this hotel is SO DATED. The carpet is matted with stains, the curtains have stains, the bathroom has rust stains everywhere, the walls are barren and empty. The sheets feel like cardboard. Everything from the furniture to the bathroom looks 15 years old. There is no coffee machine, no mini bar and no bottled water. As room service has limited hours and there was no coffee or water, we had to keep ordering through DoorDash, which the the front desk would not allow to come to our door, further adding insult to injury. It's obvious the front desk doesn't even care about being friendly or accommodating to any extent. They're just...there...making it very clear they hate their jobs. As the location is great, I just think this hotel needs a full renovation. Gut everything and upgrade the decor - and you've got a great spot. Until that happens, this hotel is not up to W par.

Met a group here pre-theater in the lobby, met the same group here post-theater in the lobby, and this group and I dined at the restaurant in the lobby. Consistent with most W experiences - it was sleek but not jawdropping. Food was good, but nothing to salivate about. Overall, very convenient to convene with groups and then walk to your next destination.

***I'm writing this review ONLY for the lobby area "Living Room", just outside Olives Restaurant*** The W New York has an area called "The Living Room" just inside in the lobby. It's the perfect spot for business meetings, as they have free wifi, couches, and a large communal table. Of course, you can also just come by yourself, or with friends. Keep in mind you can't reserve the tables in advance, and they may or may not have a waiter that comes around. They have a full cocktail list (albeit pricey - it is a W hotel after all) - or if you just want coffee and tea, that's available, too. It's very spacious, and windows face right onto Park Avenue.

The W New York - Union Square is a lovely property, located on the northeast corner of Union Square, at 17th and Park, an excellent home base for any trip to New York. The hotel has a great boutique feel to it, seeing that this property was formerly the Guaranty Life building, dating back to the early 20th century. Much of the beaux-arts architectural features are still evident throughout the property, including the adornments surrounding the elevators. The rooms themselves are quite nice, feeling particularly spacious due to their very high ceilings, with a modern flair and comfortable bedding. The headboard in each room is a stylized map of the Union Square area (and I hate to admit that I didn't realize that until my fourth stay). Rooms on the upper floors facing south (on the 17th Street side) have a great view of Union Square, downtown Manhattan, and One World Trade. The bathrooms are stocked with Bliss products, and who doesn't like to start off the day with some Soapy Suds? There's a nice on-property bar/restaurant named Irvington that I've written about in a separate review (https://www.yelp.com/biz/irvington-new-york?hrid=qnn7eexvMEVnbMNziklUdQ&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)). You should definitely stop in for a drink while you're at the hotel - perfect for a pre-theatre cocktail or a post-dinner night-cap. Try their barrel-aged Manhattan - it's tops. What makes this place special is its top-notch staff. Unlike many Manhattan properties, the personal touch is more than evident here, with the staff going above and beyond to make sure everything is just right. Before I arrived for my most recent stay, I got in touch with Natacia, the lovely Welcome Desk Talent Coach who I had met on a previous stay, to let her know that we'd be celebrating a close friend's 50th birthday. Not only did she arrange for rooms with a great view of Union Square, but I've also nicknamed her the 'birthday elf' for being so nice as to have a bottle of prosecco delivered to the birthday boy's room, where we enjoyed a celebratory glass (or three) before heading out for dinner. There's many more people I can say great things about, like Stella, who helped me with my reservation over the phone, to Tiffany, who made sure everything was just right at check-in, to the ever-so-riendly housekeeper assigned to my room over the weekend, with everyone doing their part to make sure that this was a picture-perfect stay. It's people like these who keep me coming back to the W New York - Union Square, people who make us feel like welcome guests in their home, something I particularly appreciate when my travels bring me back to my hometown. Huzzah!

What a disgusting disappointment- we checked into the hotel on Friday afternoon and they said they "upgraded us"- decided to take a shower and found lots of black curly hairs all over the shower. Told Jason the " new manager " on staff and he told me he would "deep clean the room.." ( see attached pictures) the shower was a moldy mess- not what you expect from a luxury hotel brand! We came back to the room hours later and I was looking up at the ceiling- hair covering the ceiling( see attached pictures) The phone in room did not work- had to walk downstairs to order room service. Jason the " new manager" said he would make the situation correct with points... I arrived home and called Marriott and Jason now claims this did not happen! Marriott I travel with you 3-4 nights a week! This is no way to run a luxury property. Don't make the same mistake we did!

The girlfriend and I arrived in New York at Penn Station and hopped a cab to our weekend base of operations, the W Hotel. The W occupies a 100-year-old high-rise adjacent to Union Square. The lobby is smallish but like the rest of the hotel, it's renovated with a tasteful, modern feel. Todd English's Olives is just off of the lobby inside of the main entrance, however, it was closed for renovations. Our room on the 6th floor was on the backside of the hotel away from the street. It had zero view and was a very dark room. However, this was a big plus as street noise off of Park Avenue was largely non-existent which was a huge positive for sleeping in after a late night out. As for the room, it was small, but tastefully furnished. The bed was exceedingly comfortable and the linens were soft and felt high thread count. The bathroom, while not large, was well-suited to the job. Hot water was available practically on demand requiring little wait for the shower or sink to heat up. Plenty of thick towels were on hand and the soap and shampoo possessed a pleasant lemon-sage scent. The W's two best features, in my opinion, are its key location and a noon checkout time. The W is within easy walking distance to East Village and Flatiron District and many great food, drink, and shopping destinations. If you want to venture further from the Lower East Side and don't want to walk or cab it everywhere, you're a quick walk to the Union Square subway station. Of course, a noon checkout time is good obvious reasons. The W Hotel is not the cheapest hotel in town, but I can't think of a better place to meet my convenience, service, and comfort requirements for a weekend stay in the city.

Not recommended - overpriced and not up to Marriott luxury standards. We stayed here some years ago and it was great. Post COVID - not so great. I asked for a King bed but got two double beds. It's an updated older building so needs constant maintenance but unfortunately the operator has not kept up. Stains on drapes and countertops. Yuck. Flatscreen TV in the room was not even high definition. Elevators are noisy and quirky - we got stuck between floors more than once. Housekeeping did not replenish towels / washcloths. Nor did they provide shower gel / shampoo. Mini fridge was hot / did not work at all. Thermostat was quirky and would not keep a constant temp.

**This review is just for the bar area** I was in NYC with 60 or so of my closest friends and the happy hour we planned at another place (which shall not be named) went horribly wrong. One of the ladies with connections called over to the W and with a moments notice they were able to accommodate such a large group with space, specials and spectacular service! Our waitresses were amazing and the venue was beautiful! I was expecting the drinks and food to be completely over priced as they were in other places in the city but i found the prices to be not that bad. I cant believe how amazing they were to us on such a short notice. When ever i'm in the city and looking for a fab place to grab a drink The W will be my go to.

My home away from home. Of all the hotels and offices I have in the world this hotel is my favorite. The staff is always friendly and accommodating, and always available. The Irvington Restaurant and Bar has some of the best cocktails in NYC as well as those meatballs and fries! You get your standard choice of W rooms, great, wonderful, etc. But dare I say these rooms are the biggest and best in the sub-1k range, which if you stay in New York you know how small the rooms can get. With convenient access to Union Square and all the festivities constantly happening there, minus the tourists it's like your own hidden garden of fun in Manhattan. I'm so impressed by this property that I brought the whole family with me last Thanksgiving. We had a Wonderful time and the location gave us a great base of operations, away from the Times Square chaos.

The front door man, Jose, is Mr. New York. He is the inviting energy of the New York experience. I can't express how much he knows and directs our wonderings through out the city. New York isn't the same without people like Jose and the W hotel. The location is perfect for going any direction in the city. The corner rooms are spacious and comfortable. The lobby bar is also a huge plus. All the bartenders, Jonie, Leanna and the others make a "perfect Manhattan!" The price, history of the hotel are great intangibles for any type of New York trip.

So in 2002 the W hotels were a thing of splendor. Now it's just so dated. They try by adding RFID entry with your phone and online options for early checkin. But that never works and my early checkin wasn't ready (which I get)...I asked when the room will be ready and they said flat out "we don't know". I roamed Union Square until they called me. The room is fine despite you have to ask for a coffee machine. It's just like it's slow and tired now...gotta update it. But props for the lovely bed and the location.

Needs updating badly. Toilet clogged twice and no, not our fault!! Sink drained very slowly as well. Manager would only refund weekend convenience fee. Temp controls were whacked. Only very warm or very cool. No happy medium. As a regular guest, I felt cheated and defeated. Won't be back sadly. You let me down, W!

I had a more positive experience here than some of the reviewers on Yelp. The room was hip and modern, and the bed was amazing. Staff was helpful, although I didn't make any major demands. I liked the restaurant, although it was pricey. If you're not familiar with New York, I strongly recommend this location (and stay away from the crowds of Times Square). The 14th St./Union Square area is surrounded by restaurants, shopping and several subway lines, and Union Square itself is bustling with activity on summer afternoons. Also, you can get from Penn Station to the W Union Square on the subway in about 15 minutes. Although the W Downtown is still my favorite W in New York (it's a newer building, and the lounge/club inside is more fun), the rooms and great location will keep bringing me back to the W Union Square.

The location of the hotel is its best asset. The decor was worn and tired looking. Definitely didn't live up to the W standard. The leather in the lobby had tears in it, the bathroom shower tile was basic builder grade. Nothing impressive. We will not stay there again as it's definitely not worth the money.

Came here again to give it another chance. The front desk was great, gave me an upgrade for SPG Gold and the view was pretty great. HOWEVER, I came back one day to find a yellow rubber cleaning glove on my night stand. And that night, the clock alarm started ringing at 6AM, which I did not set. For a $400+ hotel, I would not is expect to find a rubber cleaning glove and the clock alarm accidentally being set.

Couldn't ask for a better location! I have always loved the W's in NYC and wished I knew about this place first. (I used to stay at the one on Lexington way back when) First off, Olivia J. is amazing! We had such an awful time at a different hotel and when we walked into this hotel, it was just a completely different experience. Olivia was able to set up 2 rooms next to each other and set our expectations on when our rooms would be ready so we wouldn't have to wait around the lounge with 2 kids. (Also, Manish from the previous hotel helped out a lot so we also have him to thank too!) Olivia was so personable and friendly and I really appreciate her trying her best to make everything better for us. I actually had to meet her in person to personally thank her for everything. Also, David (Doorman) was so helpful and so nice. My kids loved him and even bought him a chocolate chip cookie! The location here worked in our favor which was very close to work, so this will be our home away from home when visiting NYC. Coffee shops are just around the corner and a CVS is just a few steps away. There's a playground in the Union Square park which is really nice to get the kids tired for bedtime. Perfect location. I would definitely come back to this W when I'm back in NYC (hopefully that will be soon!!) Thanks Olivia and Manish!

At over $400 a night, I expected way better. When we arrived, we were told that the only room left was a wheelchair accessible one, so we took it. The closet was very low, which was quite inconvenient. The room was also very small. One of the lamps was broken, and they didn't realize until we called the front desk several nights into our stay. Our swipe cards were disabled before check out, so we had to go to the front desk to get it worked out. There is also no sense of luxury or grandeur. I would not stay again.

If I had to guess, I'd say that there are nicer properties for the $$$ in New York City. BUT. My oh my did they take good care of me here! It didn't hurt that Welcome Desk Agent Stella and I bonded immediately over my name... you see, someone very close to her is also named Jelena which led to a Balkan breakdown of our culture, our people, our food and so on (thanks for the Kafana rec, woman!). A few hours after checking in, Stella had a plate of mini-cupcakes and an equally sweet note sent up to my room. Getting it just right is definitely a mix of the big AND small things, people. Ahh, my room. Plush king bed with buttery-soft linens and naturally dim lighting... usually, I'd take greater interest in the view but after drinking a few too many glasses of sangria at my girlfriend's wedding, I appreciated my cave-like surroundings and the 10+ hours of quality sleep that came with it. I loved this bed so much that after my bout of hibernation, I took another nap (oh hello, vacation!)... this is the sort of room that's ideal for staying in bed all day with a special someone or by yourself. I should also note I never heard a single peep from my neighbors nor an elevator ding. Blissfully serene! Water pressure in the shower: Fantastic. However - the blow drier was a low-wattage mini model that didn't do much for my long, thick tresses. I put a call into the concierge and a replacement full-sized blow drier was delivered to my room within 2 minutes! Though the room was on the smallish side even by NYC standards, it was well-appointed with a desk and a largish closet. I'd definitely stay here again, or would at least drop by to say hello to Stella. Forget that - next time I'm in town, Stella and I are hanging out! Besties. Fantastic Union Square location = walking distance to all kinds of shopping and hip East Village nightlife. Just make sure to have that last cocktail while you're out, because you're not getting any once you get back to the hotel (ahem, I'm still talking 'bout cocktails). On a Monday night at 11:30, the bar was already closed. BOO - this is Manhattan! But no worries. There's a liquor store next door should you find yourself in the 'just one more' situation... and it's far cheaper than breaking into the mini-bar. There you have it - the good life, Dubs-style.