W São Paulo

My wife and I stayed at the W São Paulo in May this year, and it was the perfect way to kick off our tour of Brazil. From the moment we arrived, we were impressed by the warm, welcoming atmosphere. The front desk and bell staff were incredibly approachable and friendly, and went out of their way to make us feel comfortable. We spent our anniversary here and it was a nice touch for the front desk to remember this when we checked in.||The rooms were new and beautifully appointed—modern, stylish, and thoughtfully designed for comfort. Everyone we encountered at the hotel seemed genuinely happy to help, offering us great local tips, including how to get to a nearby shopping mall with ease and how to stay safe when touring Sao Paolo.||Overall, we had an incredible stay. The service, attention to detail, and overall vibe of the hotel left a lasting impression. Highly recommend if you’re looking for a place with both style and heart in São Paulo.

Beautiful new hotel in an amazing location. Love the rooftop pool and deck with amazing views, day or night. The rooms are comfortable and stylish, with all the modern features and amenities you could want. Bathroom is spacious and modern, with privacy if there's two of you sharing a room. I also appreciate the blackout curtains and the buttons next to the headboard to operate them! It's the little things. Highlight of my stay here has been the service. Absolutely quality service with kind people throughout. I would love to stay here again!

A 10-Star Experience at the W – Beyond Exceptional! I recently stayed at the W Hotel for one night on Thursday and then again from Saturday to Monday, and I can honestly say it was one of the most unforgettable hotel experiences I’ve had. As someone who has stayed at hundreds of luxury hotels around the world, I can confidently say that this was by far the best service I’ve ever received at a 5-star property. From the moment we arrived, everything exceeded expectations. We were graciously upgraded to the Penthouse Suite 2 — and it was absolutely spectacular. The suite itself was stunning, with breathtaking views and immaculate design. Every detail felt special. The hotel staff were warm, professional, and went out of their way to make us feel at home. Breakfast was delicious, with fresh, high-quality options and excellent service. What truly set this experience apart, however, was Claudio, the Insider Manager. Claudio is a gem — the kind of person every luxury hotel should have. Even before we arrived, he was helping us arrange our trip, securing hard-to-get restaurant reservations, recommending shopping destinations, and — most impressively — helping us gain access to an exclusive Pride event. As non-locals, we ran into a few hurdles with ID and registration, but Claudio personally followed up for two days, even contacting the event organizers directly to advocate for us. Thanks to him, we were able to attend — and it became the highlight of our trip. Claudio didn’t just provide service — he created memories. We are truly grateful and can’t wait to return. This wasn’t a 5-star stay. It was a 10-star experience. Bravo, W!

I am a lifetime Platinum member and can say that this is an excellent hotel, highlighted by modern rooms, nice restaurants, and exceptional service. In particular I want to call out the exceptional service of Rodrigo Fontenele who helped me with a question I had at check-in. Keep it up!

Just has the most amazing stay at the W Sao Paulo. While the hotel itself is incredible the people are even better! The warmth and attention to detail was perfection. Whether it was sending up a tea kettle without asking (because we asked the last time we were here) or handing me a towel as I walked in the door from a run, the service was impeccable. The hotel itself is a work of art. The rooms are perfectly set up, roomy and laid out with a designer's eye so everything fits together and in the right place. The lobby, restaurant, bar, pool, fitness center, and everything else is stylish and understated and elegant, making it homey and friendly and warm. Food is also fantastic. Breakfast was delicious whether the buffet or ordering off the menu. And the cheese bread! Dinner at Baio was also outstanding. The slow cooked short rib was one of the best things I've ever had - after having it once I had to go back for it again the next day! And as great as the hotel and restaurants were, I keep thinking about the wonderful people. Whether it was the waitstaff and their descriptions of dishes or the front desk people recommending their favourite places or the guy handing me a towel after a run they were the most amazing staff I have ever seen. I can't wait to come back.

I have to say, this is the best W Hotels property I’ve stayed at. I spent two nights at the new W São Paulo, where I was upgraded to a W Suite as a Titanium member. Breakfast was included, and I received 1,000 welcome points at the main restaurant on the 23rd floor. They offer a smaller buffet with high-quality items, along with a special menu featuring options like omelets, Eggs Benedict, acai, tapioca, and more.||I arrived at the hotel early, around 11:00 AM, and while my suite wasn’t ready yet, I was offered a Cozy Room before moving to the suite. Though the room was a bit small, I appreciated the gesture. The hotel occupies floors 23 through 40 of a 40-story building, with the remaining floors reserved for W Residences.||I used to stay at the Renaissance on Avenida Paulista in São Paulo, but it’s starting to show its age. The W is now my new favorite.

Lunch at @Baio Restaurant in W Hotel Sao Paulo|Very Good Menu and excelent choices. From apetizers to the main course. Bit pricy as expected but not out of extraordinary. Choices of grilled meat and fish. Good wine selection. Service is good!

Amazing amazing hotel. One the best I’ve ever been to. From the service to the rooms to the amenities, everything is unbelievable. I cannot say enough nice things, as everything was wow wow wow. Will come here again and again.