W Sydney

Our recent stay at W Sydney had its highs and lows. Let’s start with the good: after requesting a room change, we were moved to a room with a fantastic view—modern, stylish, and truly reflective of the W brand’s flair. However, it’s worth noting that our initial room had a large structural pole obstructing the window, which was quite disappointing for a hotel of this caliber. (I’ll attach a photo for reference.) Thankfully, the staff did accommodate our request to move, and the second room made a noticeable difference in our experience. Another point worth mentioning is our experience in the bar/lounge area. My wife and I were quietly working on our laptops while enjoying the ambiance, and we ordered a coffee followed by a soda with lemon and mint. While the service was prompt, the interaction left much to be desired. The waitress, who had a distinctive appearance (Asian features with blue contact lenses), served us both times without saying a single word—not even a basic acknowledgment or reply to our “thank you.” We found this odd and a bit cold, especially for a premium hospitality environment. We gave it another try to see if it was just a one-off, but unfortunately, the same silence was repeated. Overall, W Sydney offers an undeniably stylish atmosphere and, once in the right room, a great view. However, the level of personal service—especially in a hotel that presents itself as a luxury experience—could use more attention and warmth. Sometimes, it’s the small human touches that define a stay.

A perfect example of outstanding hospitality! Our stay at W Sydney was absolutely delightful from start to finish. From the moment we stepped in, we were greeted by Joanne at the front desk, whose warm smile and efficient check-in made us feel instantly welcome. She went above and beyond to ensure all our questions were answered and even provided us a room upgrade, early check-in and late check-out. The room was immaculate and comfortable, and the overall service throughout our stay was exceptional. We truly appreciated Joanne's professionalism and genuine care. We can't wait to return!

I had a fantastic stay at the W Hotel in Sydney. The rooms were extremely clean, modern, and comfortable, with a beautiful view. The breakfast was excellent—fresh, delicious, and with plenty of variety. Everything was well-managed and up to high standards. I was genuinely happy with my experience and would definitely recommend this hotel to my friends. I’m already looking forward to staying here again

We had a wonderful 2-day stay at the W Sydney. We celebrated by 50th birthday and the service was outstanding, we received 4 complimentary free drinks and a 25 minibar voucher. From the moment we checked in, we were welcomed with drinks and happy smiles. The Oasis Studio 2 bedroom was fabulous and big for our family of four. All the facilities were fantastic and we went to both bars on Saturday night. I lost a diamond earring and a lady working at the 29 Bar called me to let me know they had found it. I felt very grateful. The pools were beautiful and good to relax. We highly recommend the hotel and thank you very much to the wonderful staff for making my birthday truly special and memorable!!! We will definitely come back and recommended this hotel to our friends.

As a longtime fan of the W brand (I’ve stayed at 15+ locations) and a Marriott elite member, I had high hopes for W Sydney. Despite the many low ratings for such a new hotel, I wanted to give it a chance. Now I fully understand why the reviews are so poor across platforms... The hotel is built between highways, and the noise in the room is constant Loyalty recognition is non-existent: no upgrade and staff interactions were unhelpful and frankly indifferent. It really feels like they don’t care — even about their loyal customers. The usual W vibe and atmosphere are completely missing. The hotel is too big, impersonal, and lacks the charm that defines other W properties. Breakfast was just decent, and far below the standard I’ve consistently experienced at other W hotels. And the view from the breakfast area is of cars rushing past on the highway — not exactly the relaxing, luxury experience you expect. If you’re a Marriott member visiting Sydney, or someone looking for a true luxury escape, I highly recommend Pier One Sydney Harbour instead. I’ve stayed there before — received excellent service, a room upgrade to one of their top two suites, and enjoyed a peaceful waterfront setting. I’ll definitely return there. W Sydney is expensive and disappointing. Many guests, including myself, leave with regret. Think twice before booking!

W Sydney is a cool, modern hotel in Darling Harbour. The rooms are clean, comfortable, and have everything you need. The staff are friendly and helpful. The hotel looks amazing and has a rooftop bar with great views of the city. It’s a fun place to stay and is close to lots of things to do. I really enjoyed my visit and would definitely recommend it to anyone looking for a nice, stylish place to stay in Sydney.

Brand new hotel in Sydney. We were treated to a room upgrade I think which was amazing.(or at least one on the corner facing darling harbour ?) Lovely view, huge suites with a great circular bathtub for a soak. We took breakfast, unaware it’s not included in the room rate. I thought 110 dollars was a little steep for 2 and that when you pay 600 a night breakfast is included. Specially when we just have an omelette and a coffee. The restaurant area also doesn’t serve the number of guests well. We were lucky to dine early but there was a HUGE queue by 9.30am. We were also given a voucher for 25 off mini bar but then it didn’t seem to be applied to our account(despite asking politely via email) 🙃. But the staff were lovely. Not the hushed professionalism of a 6 star place but very attentive, smiling. I’d consider staying again, but with eyes wide open on the rate paid. I’d appreciate a simple breakfast offering that was quick and easy. It’s lavish though if that’s what you are after.

Attended the MND GALA 2025 for raising awareness and money for Motor Neuron Disease Research. The hotel is where the IMAX used to be Darling Harbour. We decided to drive down to friend's with our 4 dogs, and leave them there for the evening and catch an UBER into the venue. The UBER driver had issues getting in the right way to drop us off at the front doors and had to let us out a block away, and we were able to walk across the overhead pedestrian walkway across the road and take the lift down and walk across to the front entrance. Going this way I noticed quite a few parking places in the surrounding streets for around $17 (Friday evening). So we could have also done that and parked to get there but at the end of the evening we took an UBER back and he arrived in the front entrance but it was packed with taxis 🚕 and was difficult to get out and get going.... so just a note for any next events it's a little tricky to access. There's no street parking near it either. The hotel is beautiful 😍 and we couldn't help but take photos of the foyer W and the steps before heading up to level 5 for our fundraiser event. The catering was great 👍🏼 👌🏼 👏🏼, we were served canapés (my husband and I are gluten free so only 1 of the canapés we could eat - carrage chicken 🐔- but it was absolutely delicious 😋) - wouldn't have been disappointed if that was all we had all night! The gala dinner was beautifully setup, big screens across the room for Audio visuals, great service from staff and good sound. The views out to Darling Harbour were also lovely. The dinner was also very nice, entree, main and dessert all just beautiful and delicious so if you're thinking of an event definitely can recommend this hotel, there would have been about 300 people at this event and they handled the evening without any noticeable hiccups. Can't comment on the rooms to stay here as we didn't stay the night and returned home back to the Blue Mountains afterwards.