W Sydney

Fantastic stay. The 2 bedroom suite was perfect for our family. Comfy beds and plenty of room. The rooftop pool is just gorgeous. You can order drinks and food by the pool. I’m sure it would be very busy on a hot day. However the pool was Heated to make it more enticing on a cool Sydney day. The buffet breakfast was very good by Australian standards. The poached eggs were perfectly done. The lamingtons were divine. All the staff friendly and efficient. Thank you

The W Hotel Sydney is a stylish and modern place to stay. The decor is bold and creative, giving the hotel a distinct personality. Rooms are comfortable and fitted with modern features that make the stay easy and enjoyable. Service is efficient and friendly, and everything feels well organised. The atmosphere throughout the hotel is modern and energetic. Location is convenient, close to restaurants, shopping and the harbour. Overall, a great mix of design, comfort and service. A solid choice if you want a modern, upscale hotel experience in Sydney.

Absolutely love this hotel - it is now our go to for all work and social Sydney trips. The rooms are great, the staff are exceptional, their events team are great to work with and the management are fantastic. We have held corporate events there, our staff and our delegates stay there and in November we are holding our National Conference offsite and have chosen the W Sydney as our host hotel - its that good. Location is great, the vibe is fun and the bookings team have been so great to work with. A huge thank you to Caileigh and her team. We love working with you!

Beautiful hotel, great staff, really good breakfast.i was celebrating my birthday and this was the first hotel I stayed at. Ria checked me in and gifted me with some favorable candy. Jim/James had to come fix my tv and for my issues he gifted me with a beverage coupon. Breakfast was amazing and there were plenty of options. This is where I met most of the staff including a member of the marketing team Paul.Mahbeez,Jade, Michelle,Josh,and plenty of other attendants who were awesome and so sweet at the restaurant on the third floor. They got together to sing happy birthday to me. Viktoria sent a special gift up to my room to help me celebrate. I loved the bar next to the pool Capo made great drinks Louise was so friendly and accommodating as was Juliana. I ended up having to come back because of a travel issue. The team warmly welcomed me back. When Josh heard I was unable to make it to Bali he went above and beyond to allow me to enjoy Bali from afar. He brought me some of his favorite treats to enjoy. I will never forget my experience at this hotel and when I get the opportunity to visit again the W sydney will be my #1 choice.

My husband and I had a fantastic stay at the W Hotel recently. Customer service was outstanding, friendly, professional, and genuinely attentive. Check-in was mostly smooth. I booked via Booking.com and it took a few minutes for the staff to locate our booking with the hotel’s system (something to do with it not syncing correctly to Booking.com). We kicked off our stay by sampling the cocktail menu at The Lounge (Level 1) area with views of Darling Harbour. The blue and gold decor was nice. Throughout our stay, staff were detail-oriented, even gave us a complimentary desert and mini-bar voucher as we happened to mention it was our belated wedding anniversary! We also indulged in some in-room dining for breakfast - amazing selection! We ordered before 7:30am and got our order before 8am so super quick, especially given the hotel was at full capacity. The hotel itself is stylish and welcoming, with a great balance of luxury and comfort. Centrally located in Darling Harbour so everything was within reach. If I had to nit pick, it was that the 29/30 rooftop bar was a tad of a letdown - adding a pool next to the bar is not really ideal as I would rather be sitting by the window with a view (personal preference anyway!). Check out was also good - option for express check out or via reception. Staff were on hand to make sure customers were not waiting in line too long which was nice. What I did observe was staff apologised a lot if they thought service was taking too long etc. I’m guessing this may be due to the negative reviews on Google. However, I couldn’t fault them at all and they were amazing. I hope the hotel chain is looking after its most valuable asset and that’s their employees!

We recently stayed at the W Sydney and it was an unforgettable experience for both my wife and me. From the moment we arrived, the staff made us feel genuinely welcome and looked after every detail of our stay. The hotel itself is stunning — modern, stylish, and full of energy, with amazing views over Darling Harbour. Our room was spacious, beautifully designed, and incredibly comfortable. We loved spending time at the pool and enjoying the vibrant atmosphere throughout the hotel. The dining options were excellent as well, with a great variety to choose from. What really stood out was the service — every team member we encountered was friendly, attentive, and went above and beyond to make sure our stay was perfect. We can’t wait to come back. Highly recommended for anyone visiting Sydney!

We had a really good time at the spa together with my husband. Our massager were Anna and Dorcas they were both very light handed and the massage was very good. The whole experience was 10/10. Before the massage began we were given hot towels with a scent on them and a drink. Then when we headed to the room everything was very relaxing from the smell to the music. We took an hour relaxing massage and after it was done we were feeling like new born. After the massage we were also treated with a cup of tea and a really good chocolate, peanut butter sweet which was really really good. I would also like to mention the atmosphere of the spa, it’s soo beautiful. Bathrooms are very clean and there is everything thought for women. Our whole experience was 10/10. We highly recommend Anna and Dorcas, thank you again for this wonderful day of spa.

I had the absolute best stay ever at the W Sydney. Joanne checked my partner and I in and she was so warm, kind and welcoming. She explained every detail about the hotel, answered any questions we had, and was able to let us check in early. The room itself was beautiful and I wish we could've stayed longer. Takumi brought our bags to the room quickly and was also so friendly, welcoming and kind when we spoke with him. We spend a few hours at the pool and had the most most delicious meal and wonderful pool side service as well. What an incredible, incredible hotel with the best staff. Keeping my fingers crossed that I can come back one day!