Wadi Rum Night Luxury Camp

Disappointing. This camp is not luxurious. It is a basic camp. The bubble tents are extremely hot even with the AC at full power and the curtains were not hung properly so it was a struggle to block out the sun. The generator failed and they moved us to another camp which was actually nicer. At least it had some rugs in the tent and the curtains worked. The cost of the stay was low, but they don’t post any prices for the tours which are very expensive, and that is where they get you. There is absolutely nothing to do unless you book their tours. I arrived at 9am and the tour didn’t start until 2pm. There isn’t any area to sit, just the basic dining room or your hot bubble tent. The jeep tour was fun. The star gazing tour was awful. Another couple who went the night before had great pics taken by their guide. I had a dif guide and unfortunately the few pics I had were awful and looked nothing like what the couple had shown me. I give this 2 stars only because the location deserves better.

When we arrived that night to check in, four women were taken to a reception desk instead of being shown to our room. The room contained an empty, old table and two old armchairs. A 23-year-old man, the owner, told us that to access the room, we needed to pay 200 Jordanian dinars in cash, as we didn't have a reservation on Booking. We already had a reservation, and as you can see from our payment, we said we wanted to pay it on the system. Since we were traveling from Türkiye, we'd been on the road for more than a day and were very tired. This man told us we wouldn't have a room if we didn't pay. We couldn't understand what was going on. He took our phone and told us to show him the reservation, so we did. He tried to cancel our reservation on Booking. We panicked, asked why he was doing this, and still couldn't understand. He harshly told us, "You want to stay here for cheap, I won't allow that." We made a reservation here at the price we got from Booking. Even though we said we wanted to go to our room now, he got harsh with us. He called someone, and another man came and wanted to see our reservation again. This time, I didn't let him take my phone, but he tried to press the cancel button. We later realized he was trying to overcharge us by canceling our reservation and saying, "Look, your room isn't there," and taking 200 dinars from us. I told him that two men and four women, exhausted, were trying to scam us and that I would report this to Booking. He initially ignored it, then got scared, but still said, "This payment is a condition; we have to." We didn't pay, and we were very scared and panicked. In the middle of the desert, in the middle of the night, exhausted and afraid, we panicked, and a third man arrived. I'll say it again: we were threatened in a dark desert in an Arab country, alone. I told them we were going to the police and complain to them. They insisted they wouldn't give us our room. "This booking fee is too low," they said, "I want 200 more dinars." We loaded our belongings into the car and said we were going to the police. He came after us and said, "Okay, pay the booking fee, I'll drop it off in your room." Because we were all so scared and didn't feel safe, we got in the car and went to the police on the street. Then this man said, "I charge everyone an extra 200 dinars. Come, let me introduce you to other tourists." We drove for an hour to get to the police. When we arrived, the police didn't speak English well and said, "I can't help you. Go to the tourist spot." We went, and there were a lot of men there. They told us to get out of the car and come to our room. We were terrified and didn't go. Panicked, we didn't know what to do. We called the Turkish Ministry of Foreign Affairs call center. We explained the situation, and they took notes, saying they would forward it to the Jordanian embassy. We set out to find another place and went to the police near Aqaba. We explained it to them, but they didn't understand English and couldn't help us. Meanwhile, the embassy contacted us on WhatsApp and said there was nothing they could do. We were terrified, feeling very vulnerable. We found a hotel through Booking. We went there, and we couldn't sleep that night because of all the fear. We were so happy about the Capsule Hotel in the desert, but our entire vacation was ruined. We couldn't take the desert tour we wanted! That's why we planned this vacation, but our dream came true, and we wanted to be scammed. We trusted Booking. We made this reservation, and we were terrified and disappointed. Our entire trip was ruined! Now I'm asking you, do you want to say anything to us about this? This can't be the first time you've received a complaint about this hotel!! These scammers say they do this to everyone. Hasn't anyone complained to you?

Please stay away from booking this camp. The place is nice and clean but the service is so poor. No towels were ready and we asked for it two times during two hours after our arrival. After two hours we could see a big group coming too the camp and they got nice towels. I went again to the reception but and I got two ( one was a bit wet and we where 4 people) and now there where out of towels and told me to wait ten minutes again ….. I said I had waited two hours for them and during tat time they half twice told me to wait two hours. Then the man just left me in the reception and drove away. Well after 1/2 our we got the towels. Well next morning we got up to go for the 4 hour tour to see the sunrise at 6:00. But no driver showed up - 3 people around the camp said we should just wait 10 minutes then the driver would be there. We wrote to the driver on what’s app several times and could see he had read them but no answer. At 6:30 we gave up and decided to check out from this horrible place. On booking.com it said there is 24 hours reception but the only person we could find in the camp was one working in the kitchen and he could not help. We found a solution and drove away at 7:30am. So disappointed for having missed the sunset in Wadi Rum and having this experience. Well we drove to the Visitor centre and got a fantastic tour for 4 hours to a 1/3 of the price - can recommend to go through the visitor centre

A very wonderful experience from reception until check out. The rooms are clean and the hotel services in the desert are delicious. The activities and events are very wonderful, the jeep tour, camel riding and the evening jeep trip to see the stars.

For Wadi Rum, the camp is excellent. We booked a triple room, and it was spacious and clean with good functioning AC. The bathroom was quite big and the shower worked well. The staff was very polite, flexible and organized. The dinner was good - perhaps could have been better - but the rest of the experience made up for it. Highlight of our stay was the starlit sky that we enjoyed from the Bedouin seating area with a fireplace and fresh tea. We hope to visit again in the future.

The location is beautiful, set against desert rocks in Jordanian desert. The cabins were average. The shower was very small. The heater/ac didn't work, but it is difficult to get help at night because you have to walk to the reception. ||Food was good. The staff were friendly. We did a 30 minute sunset camel ride through the desert which was fabulous!! ||I dont know how far the other camps are, but it took us about 45 minutes to get to this camp from the village.

Rooms were surprisingly large and functional with air conditioning comfort. Shower which is in an enclosed cylinder shape was however very small and cramped. Very nicely furnished with adequate luggage storage space, indoor lounge viewing and also outdoor chairs on small deck. Bed was on the soft side but comfortable. We did have wi fi in our room which was reasonably close to reception. Torch needed at night to go to seating/fire area which is away from the main dining room and a good place to relax with a cup of tea. Buffet meal was ok with water provided and with help of our tour guide staff arranged a birthday cake celebration for one of the group.

Staying here included a drive through the desert & a couple of stops to see some great sites. This was a lot of fun & the best part of this day.|The camp is in a beautiful location; very private & peaceful. The people working there are extremely nice & helpful. The food was buffet & very good. |The "tent" was a bit of a let-down, as the everything in it is very old & worn looking, with curtains containing small tears & not too clean looking. The bed was like sleeping on a trampoline. When someone moved, the other bounced.|At night there is a large sitting area under the stars, where there was a small fire burning & they feed you tea. There are coloured lights shining on the mountain. That's about it. Nothing else.