Charlyn C.
Yelp
Parking can be expensive and a pain in the ass. But this review isn't for the parking or for the mall itself, but for the security an maintenance guys, specifically Mike and Elliot (security), and Marcelo (maintenance).
Why them? Because my car's entire front right wheel decided to take a field trip off the suspension as I rounded down the 5th floor. It was a loud and jarring metal clang and bang, and my Volvo suv came to a sudden stop. Not ten seconds after this, a service door directly ahead of me opened, and out peered Marcelo, who saw my shocked and confused expression. He motioned for me to stay put and that he would call for help. Apparently, he had just started his shift when he heard the commotion! I put on my emergency lights and e-brake, and stepped out of my car to see that the wheel had come off the ball bearing entirely and that the weight of my car was squarely on my crooked wheel.
To make a 4.5 painful saga of failed tow trucks and woeful roadside service short, Mike and Elliot were with me within minutes, making sure I was okay and started directing traffic around me from 6pm until past 10. They also had Marcelo retrieve cones to facilitate traffic around my disabled vehicle. Mike in particular was very caring and periodically checked on me to see the status of the tow trucks, and he was very understanding and compassionate to my predicament. Every time I tried to apologize for the inconvenience, he would assure me that all they wanted to do was make sure nothing happened to me while I was waiting for a tow truck. I know it's their job, but Mike's sincerity was genuine and allowed me to be a bit less stressed. He also reminded me that I was very lucky that this happened in a parking garage rather than while out driving on the road. At the time I was sitting there for hours waiting for a tow truck, it sure didn't feel lucky, but I was grateful for the view of a silver lining.
When I finally did get rescued by Liberty Towing, Mike also made sure that I didn't get charged for parking after 6, because I had been stuck another 4 hours in the garage beyond my control. I was so relieved for that unexpected bit of kindness!
If the owners/managers of this building and parking garage ever read this, I want you to know that Mike, Elliot, and Marcelo are phenomenal gentlemen. They were so kind, quick-thinking, respectful, and comforting during such a stressful time. Not once did they make me nor let me feel bad for my car crapping out in the parking deck! Please give them due commendation. I can't thank them enough for ensuring mine and the other drivers' safety!